Feature #12
Limit Use of Ticket List based on Staff/Teams
| Status: | New | Start date: | 06 Oct 2011 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Dean Vigoren |
% Done: | 0% |
|
| Category: | - | |||
| Target version: | Version 1.4 |
Description
From the forum
"Dean
Is it possible to enable/disable the use of TicketList in Staff/Teams.
Our scenario is that we have field engineers who are normally restricted to view only their own tickets. Yesterday one off the bright sparks called the helpdesk and asked why he was given a particular ticket to deal with instead of one of the other engineers. To view all the tickets he just clicked the Ticketlist and hey presto he could see all 60 tickets today.
Regards
Frank"