FAQ¶

Some FAQs

Can I have more than one domain or domain prefix¶

Yes. See ldap_domain_info

Can I change what gets mapped from AD to Kayako¶

Yes, though this requires some PHP knowledge.

In the /ldap/kayako_ldap.php file the __get is used to get attributes from the AD after they are preloaded in getUser or getStaff method.

Then the displayUserXML or displayStaffXML method is what puts them together. This is where you can make those changes.

Can I import AD groups¶

Yes see Tools

Can I allow users to login locally as well¶

I have not tested it, but see:
http://forums.kayako.com/threads/fall-back-to-kayako-credentals.29045/
Remember that you are then no longer using AD to authenticate, however every AD user has a local account in Kayako. So users that are disabled or removed would still be able to login with this because they have a local account, unless you have removed them.