FAQ

Version 2 (Bryan Heath, 06/08/2012 04:01 pm) → Version 3/8 (Bryan Heath, 06/21/2012 01:46 pm)


h1. FAQ

Some FAQs

h1. Can I have more than one domain or domain prefix

Yes. See [[Configure_Required|ldap_domain_info]]

h1. Can I change what gets mapped from AD to Kayako

Yes, though this requires some PHP knowledge.

In the /ldap/kayako_ldap.php file the __get is used to get attributes from the AD after they are preloaded in getUser or getStaff method.

Then the displayUserXML or displayStaffXML method is what puts them together. This is where you can make those changes.

h1. Can I import AD groups

Yes see [[Tools]]

h1. Error "Invalid data provided:5"

Means something is causing the XML to become malformed. Generally a PHP error of some sort. The best option is to use [[Troubleshooting]] to help find the problem