Information¶
The purpose of this mod is to allow you to authenticate users to AD to allow access to Kayako (either as a regular user and/or staff).
Flow¶
The flow of this mod is as follows after being setup correctly- User goes to your Kayako page
- Enters their AD username and password
- Kayako authenticates to AD using what the user entered for username/password
- If the are validated they move on, if not they are presented with an error message
- A new Kayako user account is created which mirrors their AD account
- Depending on the settings in your config the user's phone number, name, and email address will be brought over from AD to Kayako
- If this is the first time logging in they are presented with the new user account screen, where they can change their user profile