Notes¶

These are some important notes

User Creation¶

This system creates a new Kayako user when they first login. The user will be taken to their My Profile area also when they first login where they can adjust anything which might be a issue.

AD Changes¶

It important to note that if a user is deleted, disabled, or moved to a different group in AD you must then make those changes in Kayako. However a deleted or disabled AD user cannot login to Kayako but their account will remain.