History

Setup

This can be used for users and/or staff

Template

No matter what capacity you use this in you must make sure you have it enabled in your template.

  • Login to your admin
  • Go to Templates (left bar)
  • Click on Groups
  • Select your template
  • On the window that opens, on the general tab, Use LoginShare
    • Change it to yes

Users:

  • Login to your admin
  • Go to Users
    • Its on the top grey bar under the logo and to the right
  • LoginShare
    • On the bar directly under Users
  • Enable LoginShare
    • Change it to Yes
  • Give it a title
    • For example: Network Login
  • Enter the url to your ldap.php
  • Update

Staff:

In order for you to have Staff integration you need to have a valid AD group in which the users must be in and a valid Kayako staff team for them to be a part of. The reason for this is if not setup this way then anyone could login to the staff area.

One way you can handle this is to create a AD group called Kayako Staff and put all the users you want to access the staff area into it.
Then go to insert team:
http://www.yoursite.com/admin/index.php?/Base/StaffGroup/Insert
And add a new team, for example Staff. Now when you get the $staff_groups = array('Group' => 'Staff'); part of the required configuration settings it will make more sense.

  • Login to your admin
  • Staff
    • Its on the top grey bar under the logo
  • LoginShare
    • On the bar and to the right
  • Enable LoginShare
    • Change it to Yes
  • Give it a title
    • For example: Network Login
  • Enter the url to your ldap.php with ?type=staff
  • Update

Optional

Logging

If you plan to use logging you must make the ldap/log directory writable (755 or 777). Honestly I would just do it just in case.

Disable Kayako Registration

  • Login to your admin
  • Widgets
  • Register
  • Change to disabled

Remove lost password from the template

  • Login to your admin
  • Templates
  • Templates
  • General
  • Header
  • Find and remove (Around the middle):
    <div id="logintext"><a href="<{$_baseName}><{$_templateGroupPrefix}>/Base/UserLostPassword/Index"><{$_language[lostpassword]}></a></div>
    • Or you can hide it using <!-- -->
  • You may also want to remove the ability to change their password to do so find and remove:
    <div class="maitem machangepassword" onclick="javascript: Redirect('<{$_baseName}><{$_templateGroupPrefix}>/Base/UserAccount/ChangePassword');"><{$_language[machangepassword]}></div>
    • Or you can hide it using <!-- -->
  • Save

Change the text on the login box from "Your email address"

  • Login to your admin
  • Languages
  • Phrases
  • You want loginenteremail, you can scroll through until you find it or use search
  • Change to the text you want (IE Your username)
  • Update