This module allows you to route your tickets more effectively by providing a custom questionnaire in User Interface of your Kayako. Based on the data retrieved from your customer, a new ticket with automatically set priority and type gets created and routed to a respective department.

The Ticket Routing module will be very useful for companies with either a medium or large amount of departments used in their Kayako helpdesk.

Kayako’s native ticket submission screen:

New interface with nicely structured Questions and Answers fields:

Project Information


Administrator: Alex Anodin