Overview

This module will provide a neat set of handy shortcuts for you to operate your Kayako in a more efficient manner.

The range of operations available for you with Shortcuts for Kayako includes creating / updating ticket, saving ticket as draft, printing ticket, marking as spam, deleting ticket, adding notes and attachments, switching between all ticket tabs, navigating around tickets as well as using pre-set workflows. Equip your help desk with Shortcuts for Kayako and enjoy increased productivity and improved workflows, processing more tickets while spending less time doing it.

The module is available in its standard version with pre-set shortcuts shared between all users as well as its Pro version, which lets you modify and save the shortcuts individually for every Kayako user.

Shortcut Configuration in the Kayako Admin CP

Pre-set shortcuts

View Shortcut Settings in the Staff CP

Project Information

Members

Administrator: Alex Anodin