Feature #12

Limit Use of Ticket List based on Staff/Teams

Added by Dean Vigoren almost 10 years ago.

Status:New Start date:06 Oct 2011
Priority:Normal Due date:
Assignee:Dean Vigoren % Done:


Target version:Version 1.4


From the forum

Is it possible to enable/disable the use of TicketList in Staff/Teams.

Our scenario is that we have field engineers who are normally restricted to view only their own tickets. Yesterday one off the bright sparks called the helpdesk and asked why he was given a particular ticket to deal with instead of one of the other engineers. To view all the tickets he just clicked the Ticketlist and hey presto he could see all 60 tickets today.



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