Support #452

Doesn't work with 4.68

Added by Javier Maria Casares over 6 years ago. Updated over 6 years ago.

Status:New Start date:04 Feb 2015
Priority:Normal Due date:
Assignee:- % Done:

0%

Category:-
Target version:-

Description

It seems it should be updated for 4.68 as it doesn't seem to work.

History

Updated by Gary Mcgrath over 6 years ago

Hi there,

As of Kayako 4.65, this mod was discontinued, as the ability to use variables to create custom messages is now available out of the box.

If you have 4.68, you can simply create your own custom message.

you can use these variables in 4.68:

$_subject
$_ticketid
$_ticketlink
$_fullname
$_email
$_phoneno
$_creator
$_department
$_owner
$_type
$_status
$_priority
$_slaplantitle
$_templategrouptitle
$_created
$_updated
$_userorganization
$_changedby
$_changes
$_content
$_duedate
$_resolutionduedate

Gary

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