Bug #472

Kayako not working in WHMCS v6

Added by B. Den Dulk almost 6 years ago. Updated over 5 years ago.

Status:Resolved Start date:27 Jun 2015
Priority:High Due date:
Assignee:Gurpreet Singh % Done:

0%

Category:-
Target version:-

Description

Hi there,

I want to use the new part of WHMCS V6 but i want to use the kayako support desk.
How can i get it working in WHMCS v6 now i see all error's

Strict Standards: Declaration of kyDepartment::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyDepartment.php on line 489
Strict Standards: Declaration of kyStaff::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyStaff.php on line 525
Strict Standards: Declaration of kyStaffGroup::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyStaffGroup.php on line 136
Strict Standards: Declaration of kyTicket::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyTicket.php on line 2051
Strict Standards: Declaration of kyTicket::getAll() should be compatible with kyObjectBase::getAll($search_parameters = Array) in /var/www/html/modules/support/kayako/API/kyTicket.php on line 2051
Strict Standards: Declaration of kyTicketAttachment::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyTicketAttachment.php on line 392
Strict Standards: Declaration of kyTicketAttachment::getAll() should be compatible with kyObjectBase::getAll($search_parameters = Array) in /var/www/html/modules/support/kayako/API/kyTicketAttachment.php on line 392
Strict Standards: Declaration of kyTicketAttachment::get() should be compatible with kyObjectBase::get($id) in /var/www/html/modules/support/kayako/API/kyTicketAttachment.php on line 392
Strict Standards: Declaration of kyTicketCustomFieldGroup::getAll() should be compatible with kyObjectBase::getAll($search_parameters = Array) in /var/www/html/modules/support/kayako/API/kyTicketCustomFieldGroup.php on line 57
Strict Standards: Declaration of kyTicketNote::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyTicketNote.php on line 637
Strict Standards: Declaration of kyTicketNote::getAll() should be compatible with kyObjectBase::getAll($search_parameters = Array) in /var/www/html/modules/support/kayako/API/kyTicketNote.php on line 637
Strict Standards: Declaration of kyTicketNote::get() should be compatible with kyObjectBase::get($id) in /var/www/html/modules/support/kayako/API/kyTicketNote.php on line 637
Strict Standards: Declaration of kyTicketPost::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyTicketPost.php on line 783
Strict Standards: Declaration of kyTicketPost::getAll() should be compatible with kyObjectBase::getAll($search_parameters = Array) in /var/www/html/modules/support/kayako/API/kyTicketPost.php on line 783
Strict Standards: Declaration of kyTicketPost::get() should be compatible with kyObjectBase::get($id) in /var/www/html/modules/support/kayako/API/kyTicketPost.php on line 783
Strict Standards: Declaration of kyTicketTimeTrack::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyTicketTimeTrack.php on line 633
Strict Standards: Declaration of kyTicketTimeTrack::getAll() should be compatible with kyObjectBase::getAll($search_parameters = Array) in /var/www/html/modules/support/kayako/API/kyTicketTimeTrack.php on line 633
Strict Standards: Declaration of kyTicketTimeTrack::get() should be compatible with kyObjectBase::get($id) in /var/www/html/modules/support/kayako/API/kyTicketTimeTrack.php on line 633
Strict Standards: Declaration of kyUser::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyUser.php on line 779
Strict Standards: Declaration of kyUserGroup::createNew() should be compatible with kyObjectBase::createNew() in /var/www/html/modules/support/kayako/API/kyUserGroup.php on line 171
Fatal error: Uncaught exception 'kyException' with message 'HTTP error: 404' in /var/www/html/modules/support/kayako/API/kyRESTClient.php:195 Stack trace: #0 /var/www/html/modules/support/kayako/API/kyRESTClient.php(220): kyRESTClient->processRequest('/Tickets/Ticket', 'GET', Array) #1 /var/www/html/modules/support/kayako/API/kyObjectBase.php(215): kyRESTClient->get('/Tickets/Ticket', Array) #2 /var/www/html/modules/support/kayako/ticketview.php(31): kyObjectBase::get('412086') #3 /var/www/html/modules/support/kayako/viewticket.php(106): require_once('/var/www/html/m...') #4 /var/www/html/viewticket.php(0): unknown() #5 {main} Next exception 'kyException' with message 'HTTP error: 404' in /var/www/html/includes/classes/WHMCS/Terminus.php:0 Stack trace: #0 /var/www/html/includes/classes/WHMCS/Terminus.php(0): WHMCS\Terminus::whmcsExceptionHandler() #1 [internal function]: WHMCS\Terminus->whmcsExceptionHandler(Object(kyException)) #2 {main} thrown in /var/www/html/includes/classes/WHMCS/Terminus.php on line 0

History

Updated by B. Den Dulk almost 6 years ago

I can submit a ticket from client area.
I that works i see a small preview in the client area.

Only when i open the ticket then i see a blank page.
Maybe is it a quick fix.

Updated by D M almost 6 years ago

B. Den Dulk, did you get a resolution to this? We are seeing the same issue and it seems that Kayako aren't interested in updating the code here in the project. Instead they prefer sending their users around in circles.

Updated by Gurpreet Singh over 5 years ago

  • Status changed from New to Resolved
  • Assignee set to Gurpreet Singh

Hi,

The integration module does support WHMCS version 6. Though there is an issue related to Ticket Viewing, we have patch to fix this issue. Please contact Support team to get the patch for this issue.

We will be releasing the new app with the updated code shortly.

Regards,

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