Bug #473

Editor not showing up when replicating environment

Added by Alex Saavedra almost 6 years ago.

Status:New Start date:21 Jul 2015
Priority:Normal Due date:
Assignee:- % Done:


Target version:-


Hi everyone,

For testing an upgrade (from 4.69 to 4.70.2), I have used a backup (v4.6.9) from Production environment (production.example.com) to restore a Testing environment (test.example.com). When completed, the WYSIWYG Editor (v2.7.6) doesn't show at all in "Reply" context. I have tried the following:

  • Clearing caches (server and browser).
  • Uninstalling and reinstalling CustomTweaks.
  • Uninstalling CustomTweaks completely, and installing the latest version (2.8.14).

Yet, the editor doesn't show up. I have also noticed that when accessing a particular ticket (http://test.example.com/staff/index.php?/Tickets/Ticket/View/12345/inbox/-1/-1/-1), the Tabs are not displayed as a bar of buttons, but as a bulleted list instead (see attachment); and the mouse pointer becomes a running wheel indefinitely:

However, if installing CustomTweaks in a brand new site, it works just as expected.

Any clues?

Thank you,

Alex S.

ticket-tabs.png - Ticket Tabs Malformed (10.8 kB) Alex Saavedra, 07/21/2015 03:24 pm


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