Bug #474

Not receiving SMS

Added by Richard Jenkins almost 6 years ago.

Status:New Start date:27 Jul 2015
Priority:Normal Due date:
Assignee:- % Done:


Target version:-


I've followed instructions precisely but SMS notifications aren't being sent. There's also nothing out-of-the-ordinary in logs and Clickatell doesn't register usage of my trial credits. What I did:

  1. Registered for a dev account with Clickatell
  2. Entered 7-digit API ID, username and password into sms_api.php and put it in the webroot (var/www/support_test)
  3. Backed-up /var/www/support_test/__apps/tickets/library/Notification/class.SWIFT_TicketNotification.php and replaced with the one provided
  4. Created a Notification in the Staff area triggered by "New ticket created" with the email address ""
  5. Checked my user as a full cell number with country code
  6. Created a new ticket

Please let me know if I'm missing something or can provide any more info.

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