Feature #478

A set of proposed features with implementation for next version

Added by Shiva THOMAS almost 6 years ago. Updated almost 6 years ago.

Status:New Start date:20 Aug 2015
Priority:High Due date:
Assignee:Amarjeet Kaur % Done:


Target version:2.2


Hello Amarjeet Kaur,

Can you please add following nice features with the attached implementation in next version?

- Make the plugin faster with the new mode (https://forge.kayako.com/issues/449)
- With the new mode, make jira integration much more customized (thanks to jira fields meta).
- Allow to forward ticket's attachments to jira.
- Allow to set reporter of jiras created by the plugin as the logged kayako staff
- Support additional kayako fields besides external links (which is useful for exporting and reporting in jira system)
- Add service API with ability of integration with Jira web-hook; it consists of two pre-defined workflows: [plan ticket workflow] and [escalation follow-up ticket workflow]

Thanks and regards,
On behalf of Shiva,

jira_app_v3.0.zip - Proposed features with implementation (78.7 kB) Shiva THOMAS, 08/20/2015 08:45 am


Updated by Shiva THOMAS almost 6 years ago

Can I ask if there is some progress on this? When do you plan to apply the proposed extension implementation? Thanks a lot!

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