Support #480

Creating a new ticket (through WHMCS) sets the ticket on "Closed" by default. Also it's invisible in 'Client Area'.

Added by Michel vd Lingen almost 6 years ago. Updated over 5 years ago.

Status:Resolved Start date:18 Sep 2015
Priority:Normal Due date:
Assignee:Gurpreet Singh % Done:

0%

Category:-
Target version:-

Description

I recently purchased WHMCS and we have been using Kayako for many years now.

I installed the Kayako integration file and made the necessary changes to the config.php. So far everything is working fine (knowledgebase, announcements, etc).
The only problem I am experiencing is when I create a ticket (as a customer) through the client area of WHMCS.

It created the ticket, however there are 2 problems;

1) The ticket is set to 'Closed' status by default in Kayako. Therefor it's not showing up as an active issue/ticket in Kayako obviously.
2) If I try to view the ticket in WHMC's client area, I only get a blank page. Maybe this is related to the ticket status being set on 'Closed'.

Anyone experienced the same thing before? And how can I fix this?

Thank you in advance!

Regards

History

Updated by Gurpreet Singh over 5 years ago

  • Status changed from New to Resolved
  • Assignee changed from Amarjeet Kaur to Gurpreet Singh

Issue addressed on Support Ticket, hence closing the task.

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