Bug #483

Ticket is no longer available after moving to a private ticket status

Added by Gurpreet Singh almost 6 years ago. Updated over 5 years ago.

Status:Resolved Start date:27 Sep 2015
Priority:Normal Due date:
Assignee:Gurpreet Singh % Done:

0%

Category:-
Target version:-

Description

Steps to replicate:

1. Create a private ticket status called TestMe
2. Change the ticket status to TestMe

Click on Support > Tickets, the ticket would no longer be visible in the ticket view list


Subtasks

Bug #484: Private ticket statuses, types and priority titles are di...ResolvedGurpreet Singh

History

Updated by Gurpreet Singh over 5 years ago

Fix:

In file: whmcs installation folder\modules\support\kayako\supporttickets.php

Around line number: 38, replace:

$_ticketStatusObjectContainer = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC);

With:

$_ticketStatusObjectContainer = kyTicketStatus::getAll();

Updated by Gurpreet Singh over 5 years ago

  • Status changed from New to Resolved

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