Test Kayako Outlook Addin beta

Added by Martin Mlinski about 8 years ago

We have released a first beta. Feel invited to test the beta and report us any issue.

Known Issues:
  • Not all languages available
  • Links to Help and Website are not ready
  • AutoResponder send twice (seems to be a bug in Kayako C# REST API)

Open http://update.matic-tec.de/kayakooutlookaddin/kayakooutlookaddin.application with the IE and install the addin.

  • Outlook 2010, 2013
  • .Net Framework 4 Client Profile
  • Open an email (double-click an email in explorer view)
  • Open tab "Kayako"
  • Click on "Settings/Einstellungen"
  • Enter Kayako API URL, e.g. https://support.mydomain.com/api/, API Key and Secret Key (look at your Kayako Admin Panel for these informations)
  • Click "Safe/Speichern"
  • Click "Create new ticket/Neues Ticket erstellen", select the proper values in the form (loading data can take a wile on first use) and click on "Create Ticket/Ticket erstellen"