Kayako Outlook Addin 1.0.1.2

A new bugfix release is available for download.
Added by Martin Mlinski almost 8 years ago

We have released a bugfix release for the Kayako Outlook Addin.

Fixed Bugs:
  • Bug #236: Ticket Create Exception
  • Bug #239: Exception bei Verwendung einer falschen URL
New Features:
  • You can now select no owner if you do not want to assign a staff member to a ticket
Known Issues:
  • Not all languages available
  • Links to Help and Website are not ready
  • AutoResponder send twice (seems to be a bug in Kayako C# REST API)

Installation/Update
Open http://update.matic-tec.de/kayakooutlookaddin/kayakooutlookaddin.application with the IE and install the addin.

Requirements
  • Outlook 2010, 2013
  • .Net Framework 4 Client Profile
Use
  • Open an email (double-click an email in explorer view)
  • Open tab "Kayako"
  • Click on "Settings/Einstellungen"
  • Enter Kayako API URL, e.g. https://support.mydomain.com/api/, API Key and Secret Key (look at your Kayako Admin Panel for these informations)
  • Click "Safe/Speichern"
  • Click "Create new ticket/Neues Ticket erstellen", select the proper values in the form (loading data can take a wile on first use) and click on "Create Ticket/Ticket erstellen"

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