Kayako Outlook Addin

Added by Martin Mlinski over 7 years ago

We have released a release for the Kayako Outlook Addin.

  • Addin use new Kayako .Net Library that fixes some errors
    Fixed Bugs:
  • -
    New Features:
  • -
Known Issues:
  • Links to Help and Website are not ready
  • AutoResponder send twice (seems to be a bug in Kayako C# REST API)

Open http://update.matic-tec.de/kayakooutlookaddin/kayakooutlookaddin.application with the IE and install the addin.

  • Outlook 2010, 2013
  • .Net Framework 4 Client Profile
  • Open an email (double-click an email in explorer view)
  • Open tab "Kayako"
  • Click on "Settings/Einstellungen"
  • Enter Kayako API URL, e.g. https://support.mydomain.com/api/, API Key and Secret Key (look at your Kayako Admin Panel for these informations)
  • Click "Safe/Speichern"
  • Click "Create new ticket/Neues Ticket erstellen", select the proper values in the form (loading data can take a wile on first use) and click on "Create Ticket/Ticket erstellen"


Added by Valerie VanDerMey over 7 years ago

Can't seem to get this to work. When creating the ticket an error message displays saying that the ticket could not be created. Please check your settings and try again. The window does show all of the departments and staff so I know it is connecting.

Added by francisco.manso@emc.com about 7 years ago

Same problem here.
and this is a needed feature.

Added by Casey Eyring about 7 years ago

Also experiencing same issue as fancisco and Valerie.

Added by Christopher Butler almost 7 years ago

Is it possible to get an MSI file for the installation so that I can deploy this plugin via group policy?