Business owners, managers and staff can finally have a DASHBOARD showing real time stats & reports....

Dashboard options will include:-
  • Average Response Time
  • Time for First Response
  • Average time to Close/Solve a ticket
  • Graph for Tags
  • Ticket stats by Tech, Type, Category, Status etc
  • Ticket stats for this week compared to last week
  • Ticket stats for this month compared to last month and the same month last year
  • Time worked / Time Billed
  • Time used/remaining based on client setting
  • And more.....

We are developing this solution internally but if there's enough interest we would expand this to a wider audience.

If you are interested, please let us know via the Forum thread below.



Project Information


Administrator: Stuart Brown