In a nutshell, our eCommerce Integration module for Kayako will let you:

- Centralize all your customer requests in a single database so nothing is ever missed and everything is searchable from a feature-rich dashboard.

- Engage with your clients anywhere and any time via Live chat, screen sharing and click-to-call (VoIP).
- Create step-by-step troubleshooters and a comprehensive knowledge base
- Ensure that you provide your customers with the best response times to their needs
- Enforce SLAs and increase efficiency by automating routine tasks
- Measure your performance and generate reports to identify areas for improvement

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Administrator: Zack Jones