Hello there!

Our Ticket Gravity Module is a new, rich and flexible way to sort tickets in Kayako! This module assigns a certain amount of points to each ticket (this amount depends on settings you will make) and then it sorts tickets by these points.

Please, check out the demo here:
Staff CP: http://gravity.kayakodev.com/staff/
login: admin
pass: 111111

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Administrator: Zack Jones