| 1 | <?php
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| 2 | /**
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| 3 | * ###############################################
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| 4 | *
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| 5 | * SWIFT Framework
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| 6 | * _______________________________________________
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| 7 | *
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| 8 | * @author Varun Shoor
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| 9 | *
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| 10 | * @package SWIFT
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| 11 | * @copyright Copyright (c) 2001-2012, Kayako
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| 12 | * @license http://www.kayako.com/license
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| 13 | * @link http://www.kayako.com
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| 14 | *
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| 15 | * ###############################################
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| 16 | */
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| 17 |
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| 18 | /**
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| 19 | * The View Ticket Controller
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| 20 | *
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| 21 | * @author Varun Shoor
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| 22 | */
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| 23 | class Controller_Ticket extends Controller_staff
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| 24 | {
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| 25 | // Core Constants
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| 26 | const MENU_ID = 2;
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| 27 | const NAVIGATION_ID = 1;
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| 28 |
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| 29 | /**
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| 30 | * Constructor
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| 31 | *
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| 32 | * @author Varun Shoor
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| 33 | * @return bool "true" on Success, "false" otherwise
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| 34 | */
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| 35 | public function __construct()
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| 36 | {
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| 37 | parent::__construct();
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| 38 |
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| 39 | $this->Load->Library('CustomField:CustomFieldRendererStaff');
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| 40 | $this->Load->Library('CustomField:CustomFieldManager');
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| 41 |
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| 42 | $this->Language->Load('staff_ticketsmain');
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| 43 | $this->Language->Load('staff_ticketsmanage');
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| 44 |
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| 45 | SWIFT_Ticket::LoadLanguageTable();
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| 46 |
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| 47 | return true;
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| 48 | }
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| 49 |
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| 50 | /**
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| 51 | * Destructor
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| 52 | *
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| 53 | * @author Varun Shoor
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| 54 | * @return bool "true" on Success, "false" otherwise
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| 55 | */
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| 56 | public function __destruct()
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| 57 | {
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| 58 | parent::__destruct();
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| 59 |
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| 60 | return true;
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| 61 | }
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| 62 |
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| 63 | /**
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| 64 | * View a ticket
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| 65 | *
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| 66 | * @author Varun Shoor
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| 67 | * @param int $_ticketID The Ticket ID
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| 68 | * @param string $_listType (OPTIONAL) The List Type
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| 69 | * @param int $_departmentID (OPTIONAL) The Department ID
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| 70 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
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| 71 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
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| 72 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
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| 73 | * @param int $_ticketLimitOffsetIncoming (OPTIONAL) The Incoming offset
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| 74 | * @return bool "true" on Success, "false" otherwise
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| 75 | * @throws SWIFT_Exception If the Class is not Loaded
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| 76 | */
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| 77 | public function View($_ticketID = '', $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1, $_ticketLimitOffset = 0, $_ticketLimitOffsetIncoming = -2) {
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| 78 | $_SWIFT = SWIFT::GetInstance();
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| 79 |
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| 80 | if (!$this->GetIsClassLoaded()) {
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| 81 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
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| 82 |
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| 83 | return false;
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| 84 | } else if (empty($_ticketID)) {
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| 85 | $this->Load->Controller('Manage')->Index();
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| 86 |
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| 87 | return false;
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| 88 | }
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| 89 |
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| 90 | $_ticketLimitOffsetIncoming = intval($_ticketLimitOffsetIncoming);
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| 91 | if ($_ticketLimitOffsetIncoming != -2)
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| 92 | {
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| 93 | $_ticketLimitOffset = $_ticketLimitOffsetIncoming;
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| 94 | }
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| 95 |
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| 96 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
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| 97 |
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| 98 | // Did the object load up?
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| 99 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
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| 100 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
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| 101 | self::NAVIGATION_ID);
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| 102 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
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| 103 | $this->UserInterface->Footer();
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| 104 |
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| 105 | return false;
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| 106 | }
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| 107 |
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| 108 | // Check permission
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| 109 | /*
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| 110 | * Improvement - Bishwanath Jha
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| 111 | *
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| 112 | * SWIFT-1339 Restrict staff to be able to view assigned tickets ONLY
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| 113 | *
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| 114 | * Comments : Check if restriction for Group (Can View unassigned Tickets, Can View All Tickets) is set?
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| 115 | */
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| 116 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanviewtickets') == '0' ||
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| 117 | ($_SWIFT_TicketObject->GetProperty('ownerstaffid') == 0 && $_SWIFT->Staff->GetPermission('staff_tcanviewunassign') == '0') ||
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| 118 | ($_SWIFT_TicketObject->GetProperty('ownerstaffid') != 0 && $_SWIFT_TicketObject->GetProperty('ownerstaffid') != $_SWIFT->Staff->GetStaffID() && $_SWIFT->Staff->GetPermission('staff_tcanviewall') == '0')
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| 119 | ) {
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| 120 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
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| 121 | self::NAVIGATION_ID);
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| 122 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
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| 123 | $this->UserInterface->Footer();
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| 124 |
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| 125 | return false;
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| 126 |
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| 127 | }
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| 128 |
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| 129 | //Don't allow deleted ticket to be displayed
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| 130 | /* if (!$_SWIFT_TicketObject->GetProperty('departmentid')) {
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| 131 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
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| 132 | self::NAVIGATION_ID);
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| 133 | $this->UserInterface->DisplayError($this->Language->Get('titleticketdeleted'), $this->Language->Get('msgticketdeleted'));
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| 134 | $this->UserInterface->Footer();
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| 135 |
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| 136 | return false;
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| 137 | }*/
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| 138 |
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| 139 | if (is_numeric($_ticketLimitOffset)) {
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| 140 | $_ticketLimitOffset = intval($_ticketLimitOffset);
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| 141 | } else {
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| 142 | $_ticketLimitOffset = 0;
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| 143 | }
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| 144 |
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| 145 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
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| 146 | $_SWIFT_UserOrganizationObject = $_SWIFT_TicketObject->GetUserOrganizationObject();
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| 147 |
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| 148 | $_ticketLinkedTableContainer = SWIFT_TicketLinkedTable::RetrieveOnTicket($_SWIFT_TicketObject);
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| 149 |
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| 150 | SWIFT::Set('ticketurlsuffix', $_listType . '/' . $_departmentID . '/' . $_ticketStatusID . '/' . $_ticketTypeID . '/' . $_ticketLimitOffset);
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| 151 |
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| 152 | // Ticket Post Processing
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| 153 | $_variableContainer = array();
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| 154 | $_ticketPostCount = $_SWIFT_TicketObject->GetTicketPostCount();
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| 155 |
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| 156 | $_ticketPostOffset = intval($_ticketLimitOffset);
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| 157 | $_ticketPostLimitCount = false;
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| 158 | if ($this->Settings->Get('t_enpagin') == '1') {
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| 159 | $_ticketPostLimitCount = intval($this->Settings->Get('t_postlimit'));
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| 160 | }
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| 161 |
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| 162 | $_ticketPostOrder = 'ASC';
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| 163 | if ($this->Settings->Get('t_postorder') == 'desc') {
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| 164 | $_ticketPostOrder = 'DESC';
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| 165 | }
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| 166 |
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| 167 | if ($_ticketPostOffset < 0) {
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| 168 | $_ticketPostOffset = 0;
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| 169 |
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| 170 | $_ticketPostLimitCount = $_ticketPostCount;
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| 171 | }
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| 172 |
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| 173 | $_ticketPostContainer = $_SWIFT_TicketObject->GetTicketPosts($_ticketPostOffset, $_ticketPostLimitCount, $_ticketPostOrder);
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| 174 |
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| 175 | $_participantsContainer = $_participantHTMLContainer = array();
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| 176 | $_userImageUserIDList = $_staffImageUserIDList = array();
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| 177 | foreach ($_ticketPostContainer as $_ticketPostID => $_SWIFT_TicketPostObject) {
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| 178 | if ($_SWIFT->Staff->GetPermission('staff_canviewusers') != '0' && $_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_Ticket::CREATOR_USER &&
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| 179 | $_SWIFT_TicketPostObject->GetProperty('userid') != '0' && !in_array($_SWIFT_TicketPostObject->GetProperty('userid'), $_userImageUserIDList)) {
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| 180 | $_userImageUserIDList[] = $_SWIFT_TicketPostObject->GetProperty('userid');
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| 181 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_Ticket::CREATOR_STAFF &&
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| 182 | $_SWIFT_TicketPostObject->GetProperty('staffid') != '0' && !in_array($_SWIFT_TicketPostObject->GetProperty('staffid'), $_staffImageUserIDList)) {
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| 183 | $_staffImageUserIDList[] = $_SWIFT_TicketPostObject->GetProperty('staffid');
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| 184 | }
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| 185 |
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| 186 | // Participants
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| 187 | $_userHash = md5($_SWIFT_TicketPostObject->GetProperty('creator') . ':' . $_SWIFT_TicketPostObject->GetProperty('userid') . ':' . $_SWIFT_TicketPostObject->GetProperty('fullname'));
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| 188 | $_staffHash = md5($_SWIFT_TicketPostObject->GetProperty('creator') . ':' . $_SWIFT_TicketPostObject->GetProperty('staffid') . ':' . $_SWIFT_TicketPostObject->GetProperty('fullname'));
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| 189 | if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_USER)
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| 190 | {
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| 191 | if (in_array($_userHash, $_participantsContainer))
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| 192 | {
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| 193 | continue;
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| 194 | }
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| 195 |
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| 196 | $_participantHTMLContainer[] = array($this->Language->Get('badgeuser'), $_SWIFT_TicketPostObject->GetProperty('fullname'));
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| 197 |
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| 198 | $_participantsContainer[] = $_userHash;
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| 199 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_STAFF) {
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| 200 | if (in_array($_staffHash, $_participantsContainer))
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| 201 | {
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| 202 | continue;
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| 203 | }
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| 204 |
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| 205 | $_participantHTMLContainer[] = array($this->Language->Get('badgestaff'), $_SWIFT_TicketPostObject->GetProperty('fullname'));
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| 206 | $_participantsContainer[] = $_staffHash;
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| 207 |
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| 208 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_THIRDPARTY) {
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| 209 | if (in_array($_userHash, $_participantsContainer))
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| 210 | {
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| 211 | continue;
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| 212 | }
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| 213 |
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| 214 | $_participantHTMLContainer[] = array($this->Language->Get('badgethirdparty'), $_SWIFT_TicketPostObject->GetProperty('fullname'));
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| 215 | $_participantsContainer[] = $_userHash;
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| 216 |
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| 217 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_CC || $_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_BCC) {
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| 218 | if (in_array($_userHash, $_participantsContainer))
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| 219 | {
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| 220 | continue;
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| 221 | }
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| 222 |
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| 223 | $_participantHTMLContainer[] = array($this->Language->Get('badgecc'), $_SWIFT_TicketPostObject->GetProperty('fullname'));
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| 224 | $_participantsContainer[] = $_userHash;
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| 225 |
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| 226 | }
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| 227 | }
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| 228 |
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| 229 | $_variableContainer = array('_ticketPostOffset' => $_ticketPostOffset, '_ticketPostLimitCount' => $_ticketPostLimitCount, '_ticketPostContainer' => $_ticketPostContainer,
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| 230 | '_userImageUserIDList' => $_userImageUserIDList, '_staffImageUserIDList' => $_staffImageUserIDList, '_ticketPostCount' => $_ticketPostCount);
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| 231 |
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| 232 |
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| 233 | // Ratings
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| 234 | $_ratingContainer = SWIFT_Rating::Retrieve(array(SWIFT_Rating::TYPE_TICKET), $_SWIFT->Staff, false, $_SWIFT_TicketObject->GetProperty('departmentid'));
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| 235 |
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| 236 | $this->View->RenderInfoBox($_SWIFT_TicketObject, $_SWIFT_UserObject, $_SWIFT_UserOrganizationObject);
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| 237 | $this->View->RenderParticipantBox($_SWIFT_TicketObject, $_participantHTMLContainer);
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| 238 | $this->View->RenderWorkflowBox($_SWIFT_TicketObject, $_ticketLinkedTableContainer);
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| 239 |
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| 240 | if ($_SWIFT->Staff->GetPermission('staff_canviewratings') != '0')
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| 241 | {
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| 242 | SWIFT_RatingRenderer::RenderNavigationBox(array(SWIFT_Rating::TYPE_TICKET), $_SWIFT_TicketObject->GetTicketID(), '/Tickets/Ticket/Rating/' . $_SWIFT_TicketObject->GetTicketID(), $_ratingContainer);
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| 243 | }
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| 244 |
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| 245 | $this->UserInterface->AddNavigationBox($this->Language->Get('quickfilter'), SWIFT_TicketViewRenderer::RenderTree($_listType, $_departmentID,
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| 246 | $_ticketStatusID, $_ticketTypeID));
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| 247 | $this->UserInterface->Header(sprintf($this->Language->Get('viewticketext'), $_SWIFT_TicketObject->GetTicketDisplayID(), $_SWIFT_TicketObject->GetProperty('subject')),
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| 248 | self::MENU_ID, self::NAVIGATION_ID);
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| 249 | $this->View->RenderTicket($_SWIFT_TicketObject, $_SWIFT_UserObject, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset, $_variableContainer);
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| 250 | $this->UserInterface->Footer();
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| 251 | return true;
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| 252 | }
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| 253 |
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| 254 | /**
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| 255 | * Print a ticket
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| 256 | *
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| 257 | * @author Parminder Singh
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| 258 | * @param int $_ticketID The Ticket ID
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| 259 | * @return bool "true" on Success, "false" otherwise
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| 260 | * @throws SWIFT_Exception If the Class is not Loaded
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| 261 | * @throws SWIFT_Exception if the ticket id is empty
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| 262 | */
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| 263 |
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| 264 | public function PrintTicket($_ticketID) {
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| 265 | $_SWIFT = SWIFT::GetInstance();
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| 266 |
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| 267 | if (!$this->GetIsClassLoaded()) {
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| 268 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
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| 269 | return false;
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| 270 | }else if (empty($_ticketID)) {
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| 271 |
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| 272 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
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| 273 |
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| 274 | return false;
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| 275 | }
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| 276 |
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| 277 |
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| 278 | /*
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| 279 | * BUG FIX - Parminder Singh
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| 280 | *
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| 281 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
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| 282 | *
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| 283 | * Comments: If current ticket id is merged with other tickets
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| 284 | */
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| 285 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
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| 286 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
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| 287 | // Did the object load up?
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| 288 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
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| 289 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
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| 290 | return false;
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| 291 | }
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| 292 |
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| 293 | // Check permission
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| 294 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanviewtickets') == '0') {
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| 295 | throw new SWIFT_Exception(SWIFT_NOPERMISSION);
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| 296 | return false;
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| 297 |
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| 298 | }
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| 299 | $_staffCache = $this->Cache->Get('staffcache');
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| 300 | $_departmentCache = $this->Cache->Get('departmentcache');
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| 301 | $_ticketStatusCache = $this->Cache->Get('statuscache');
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| 302 | $_ticketPriorityCache = $this->Cache->Get('prioritycache');
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| 303 | $_ticketTypeCache = $this->Cache->Get('tickettypecache');
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| 304 |
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| 305 | /*
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| 306 | * BUG FIX - Varun Shoor
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| 307 | *
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| 308 | * SWIFT-1553 The Print function does not print the reply from top even if setting is correct
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| 309 | *
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| 310 | * Comments: None
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| 311 | */
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| 312 |
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| 313 | $_ticketPostOrder = 'ASC';
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| 314 | if ($this->Settings->Get('t_postorder') == 'desc') {
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| 315 | $_ticketPostOrder = 'DESC';
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| 316 | }
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| 317 |
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| 318 | $_ticketPostContainer = $_SWIFT_TicketObject->GetTicketPosts(false, false, $_ticketPostOrder);
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| 319 | $_ticketPostArray = array();
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| 320 | foreach ($_ticketPostContainer as $_ticketPostID => $_SWIFT_TicketPostObject) {
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| 321 | $_ticketPostArray[$_ticketPostID]['fullname'] = StripName(htmlspecialchars($_SWIFT_TicketPostObject->GetProperty('fullname')), 19);
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| 322 | $_designation = '';
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| 323 | if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_STAFF && isset($_staffCache[$_SWIFT_TicketPostObject->GetProperty('staffid')]) && !empty($_staffCache[$_SWIFT_TicketPostObject->GetProperty('staffid')]['designation'])) {
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| 324 | $_designation = htmlspecialchars($_staffCache[$_SWIFT_TicketPostObject->GetProperty('staffid')]['designation']);
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| 325 | }elseif ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_USER && $_SWIFT_UserObject instanceof SWIFT_User && $_SWIFT_UserObject->GetProperty('userdesignation') != '') {
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| 326 | $_designation = htmlspecialchars($_SWIFT_UserObject->GetProperty('userdesignation'));
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| 327 | }
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| 328 |
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| 329 | $_ticketPostArray[$_ticketPostID]['designation'] = $_designation;
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| 330 | if ($_SWIFT_TicketPostObject->GetProperty('isthirdparty') == '1' || $_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_THIRDPARTY) {
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| 331 | $_creator = $this->Language->Get('badgethirdparty');
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| 332 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_CC) {
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| 333 | $_creator = $this->Language->Get('badgecc');
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| 334 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_BCC) {
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| 335 | $_creator = $this->Language->Get('badgebcc');
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| 336 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_USER) {
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| 337 | $_creator = $this->Language->Get('badgeuser');
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| 338 | } else if ($_SWIFT_TicketPostObject->GetProperty('creator') == SWIFT_TicketPost::CREATOR_STAFF) {
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| 339 | $_creator = $this->Language->Get('badgestaff');
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| 340 | }
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| 341 | $_ticketPostArray[$_ticketPostID]['creator'] = $_creator;
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| 342 | $_ticketPostArray[$_ticketPostID]['contents'] = $_SWIFT_TicketPostObject->GetDisplayContents();
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| 343 | $_ticketPostArray[$_ticketPostID]['date'] = sprintf($this->Language->Get(IIF($_SWIFT_TicketPostObject->GetProperty('issurveycomment') == '1', 'tppostedonsurvey', 'tppostedon')), SWIFT_Date::Get(SWIFT_Date::TYPE_DATETIME, $_SWIFT_TicketPostObject->GetProperty('dateline')));
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| 344 | }
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| 345 |
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| 346 | $_departmentTitle = $this->Language->Get('na');
|
|---|
| 347 | if ($_SWIFT_TicketObject->GetProperty('departmentid') == '0') {
|
|---|
| 348 | $_departmentTitle = $this->Language->Get('trash');
|
|---|
| 349 | } else if (isset($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')])) {
|
|---|
| 350 | $_departmentTitle = $_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')]['title'];
|
|---|
| 351 | }
|
|---|
| 352 |
|
|---|
| 353 | $_ticketStatusContainer = false;
|
|---|
| 354 | if (isset($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')])) {
|
|---|
| 355 | $_ticketStatusContainer = $_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')];
|
|---|
| 356 | $_ticketStatusTitle = $_ticketStatusContainer['title'];
|
|---|
| 357 | } else {
|
|---|
| 358 | $_ticketStatusTitle = $this->Language->Get('na');
|
|---|
| 359 | }
|
|---|
| 360 |
|
|---|
| 361 | $_ticketPriorityContainer = false;
|
|---|
| 362 | if (isset($_ticketPriorityCache[$_SWIFT_TicketObject->GetProperty('priorityid')])) {
|
|---|
| 363 | $_ticketPriorityContainer = $_ticketPriorityCache[$_SWIFT_TicketObject->GetProperty('priorityid')];
|
|---|
| 364 | $_ticketPriorityTitle = $_ticketPriorityContainer['title'];
|
|---|
| 365 | } else {
|
|---|
| 366 | $_ticketPriorityTitle = $this->Language->Get('na');
|
|---|
| 367 | }
|
|---|
| 368 |
|
|---|
| 369 |
|
|---|
| 370 | $_ticketTypeContainer = false;
|
|---|
| 371 | if (isset($_ticketTypeCache[$_SWIFT_TicketObject->GetProperty('tickettypeid')])) {
|
|---|
| 372 | $_ticketTypeContainer = $_ticketTypeCache[$_SWIFT_TicketObject->GetProperty('tickettypeid')];
|
|---|
| 373 | $_ticketTypeTitle = $_ticketTypeContainer['title'];
|
|---|
| 374 | } else {
|
|---|
| 375 | $_ticketTypeTitle = $this->Language->Get('na');
|
|---|
| 376 | }
|
|---|
| 377 |
|
|---|
| 378 | $_ticketOwnerContainer = false;
|
|---|
| 379 | if (isset($_staffCache[$_SWIFT_TicketObject->GetProperty('ownerstaffid')])) {
|
|---|
| 380 | $_ticketOwnerContainer = $_staffCache[$_SWIFT_TicketObject->GetProperty('ownerstaffid')];
|
|---|
| 381 | $_ticketOwnerTitle = $_ticketOwnerContainer['fullname'];
|
|---|
| 382 | } else if ($_SWIFT_TicketObject->GetProperty('ownerstaffid') == '0') {
|
|---|
| 383 | $_ticketOwnerTitle = $this->Language->Get('unassigned2');
|
|---|
| 384 | } else {
|
|---|
| 385 | $_ticketOwnerTitle = $this->Language->Get('na');
|
|---|
| 386 | }
|
|---|
| 387 |
|
|---|
| 388 | $_billingEntries = '';
|
|---|
| 389 | if ($_SWIFT_TicketObject->GetProperty('hasbilling') == '1' && $_SWIFT->Staff->GetPermission('staff_tcanviewbilling') != '0') {
|
|---|
| 390 | $_totalTimeSpent = $_SWIFT_TicketObject->GetProperty('timeworked');
|
|---|
| 391 | $_totalTimeBillable = $_SWIFT_TicketObject->GetProperty('timebilled');
|
|---|
| 392 | $_billingEntries = '<div class="ticketbillinginfocontainer">';
|
|---|
| 393 | $_billingEntries .= '<img src="' . SWIFT::Get('themepathimages') . 'icon_clock.png' . '" align="absmiddle" border="0" /> ' .
|
|---|
| 394 | '<b>' . $this->Language->Get('billtotalworked') . '</b> ' . SWIFT_Date::ColorTime($_totalTimeSpent, false, true) .
|
|---|
| 395 | ' ' .
|
|---|
| 396 | '<b>' . $this->Language->Get('billtotalbillable') . '</b> ' . SWIFT_Date::ColorTime($_totalTimeBillable, false, true);
|
|---|
| 397 | $_billingEntries .= '</div>';
|
|---|
| 398 | }
|
|---|
| 399 |
|
|---|
| 400 | $_customFields = $this->CustomFieldRendererStaff->Render(SWIFT_CustomFieldRenderer::TYPE_STATIC, SWIFT_UserInterface::MODE_INSERT, array(SWIFT_CustomFieldGroup::GROUP_STAFFTICKET, SWIFT_CustomFieldGroup::GROUP_USERTICKET, SWIFT_CustomFieldGroup::GROUP_STAFFUSERTICKET), null, $_SWIFT_TicketObject->GetTicketID(), $_SWIFT_TicketObject->GetProperty('departmentid'), true,true);
|
|---|
| 401 |
|
|---|
| 402 | $this->Template->Assign('_companyName', SWIFT::Get('companyname'));
|
|---|
| 403 | $this->Template->Assign('_ticketID', $_SWIFT_TicketObject->GetTicketDisplayID());
|
|---|
| 404 | $this->Template->Assign('_ticketSubject', htmlspecialchars($_SWIFT_TicketObject->GetProperty('subject')));
|
|---|
| 405 | $this->Template->Assign('_departmentTitle', $_departmentTitle);
|
|---|
| 406 | $this->Template->Assign('_ticketStatusTitle', $_ticketStatusTitle);
|
|---|
| 407 | $this->Template->Assign('_ticketPriorityTitle', $_ticketPriorityTitle);
|
|---|
| 408 | $this->Template->Assign('_ticketTypeTitle', $_ticketTypeTitle);
|
|---|
| 409 | $this->Template->Assign('_ticketOwnerTitle', $_ticketOwnerTitle);
|
|---|
| 410 | $this->Template->Assign('_ticketDate', SWIFT_Date::Get(SWIFT_Date::TYPE_DATETIME, $_SWIFT_TicketObject->GetProperty('dateline')));
|
|---|
| 411 | $this->Template->Assign('_ticketUpdated', SWIFT_Date::Get(SWIFT_Date::TYPE_DATETIME, $_SWIFT_TicketObject->GetProperty('lastactivity')));
|
|---|
| 412 | $this->Template->Assign('_ticketPost', $_ticketPostArray);
|
|---|
| 413 | $this->Template->Assign('_customFields', $_customFields);
|
|---|
| 414 | $this->Template->Assign('_billingEntries', $_billingEntries);
|
|---|
| 415 |
|
|---|
| 416 |
|
|---|
| 417 |
|
|---|
| 418 | $this->Template->Render('printticket');
|
|---|
| 419 |
|
|---|
| 420 | return true;
|
|---|
| 421 | }
|
|---|
| 422 |
|
|---|
| 423 | /**
|
|---|
| 424 | * Delete a ticket post
|
|---|
| 425 | *
|
|---|
| 426 | * @author Varun Shoor
|
|---|
| 427 | * @param int $_ticketID The Ticket ID
|
|---|
| 428 | * @param int $_ticketPostID The Ticket Post ID
|
|---|
| 429 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 430 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 431 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 432 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 433 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 434 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 435 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 436 | */
|
|---|
| 437 | public function DeletePost($_ticketID, $_ticketPostID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 438 | $_ticketLimitOffset = 0) {
|
|---|
| 439 |
|
|---|
| 440 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 441 |
|
|---|
| 442 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 443 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 444 |
|
|---|
| 445 | return false;
|
|---|
| 446 | }
|
|---|
| 447 |
|
|---|
| 448 | /*
|
|---|
| 449 | * BUG FIX - Parminder Singh
|
|---|
| 450 | *
|
|---|
| 451 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 452 | *
|
|---|
| 453 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 454 | */
|
|---|
| 455 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 456 |
|
|---|
| 457 | // Did the object load up?
|
|---|
| 458 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 459 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 460 | }
|
|---|
| 461 |
|
|---|
| 462 | // Check permission
|
|---|
| 463 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcandeleteticketpost') == '0') {
|
|---|
| 464 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 465 | self::NAVIGATION_ID);
|
|---|
| 466 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 467 | $this->UserInterface->Footer();
|
|---|
| 468 |
|
|---|
| 469 | return false;
|
|---|
| 470 |
|
|---|
| 471 | }
|
|---|
| 472 |
|
|---|
| 473 | $_SWIFT_TicketPostObject = new SWIFT_TicketPost(new SWIFT_DataID($_ticketPostID));
|
|---|
| 474 | // Did the object load up?
|
|---|
| 475 | if (!$_SWIFT_TicketPostObject instanceof SWIFT_TicketPost || !$_SWIFT_TicketPostObject->GetIsClassLoaded()) {
|
|---|
| 476 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 477 | }
|
|---|
| 478 |
|
|---|
| 479 | if ($_SWIFT_TicketPostObject->GetProperty('ticketid') != $_SWIFT_TicketObject->GetTicketID() ||
|
|---|
| 480 | $_SWIFT->Staff->GetPermission('staff_tcandeleteticketpost') == '0') {
|
|---|
| 481 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 482 | }
|
|---|
| 483 |
|
|---|
| 484 | // Create Audit Log
|
|---|
| 485 | $_logText = sprintf($_SWIFT->Language->Get('al_deleteticketpost'), $_SWIFT_TicketPostObject->GetProperty('fullname'),
|
|---|
| 486 | $_SWIFT_TicketPostObject->GetProperty('email'));
|
|---|
| 487 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_DELETETICKETPOST,
|
|---|
| 488 | $_logText, SWIFT_TicketAuditLog::VALUE_NONE, 0, '',
|
|---|
| 489 | 0, '');
|
|---|
| 490 |
|
|---|
| 491 | // Activity Log
|
|---|
| 492 | SWIFT_StaffActivityLog::AddToLog($_logText,
|
|---|
| 493 | SWIFT_StaffActivityLog::ACTION_DELETE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 494 |
|
|---|
| 495 | $_SWIFT_TicketPostObject->Delete();
|
|---|
| 496 |
|
|---|
| 497 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 498 |
|
|---|
| 499 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 500 |
|
|---|
| 501 | return true;
|
|---|
| 502 | }
|
|---|
| 503 |
|
|---|
| 504 | /**
|
|---|
| 505 | * Edit a Ticket Post
|
|---|
| 506 | *
|
|---|
| 507 | * @author Varun Shoor
|
|---|
| 508 | * @param int $_ticketID The Ticket ID
|
|---|
| 509 | * @param int $_ticketPostID The Ticket Post ID
|
|---|
| 510 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 511 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 512 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 513 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 514 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 515 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 516 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 517 | */
|
|---|
| 518 | public function EditPost($_ticketID, $_ticketPostID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 519 | $_ticketLimitOffset = 0) {
|
|---|
| 520 |
|
|---|
| 521 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 522 |
|
|---|
| 523 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 524 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 525 |
|
|---|
| 526 | return false;
|
|---|
| 527 | }
|
|---|
| 528 |
|
|---|
| 529 | /*
|
|---|
| 530 | * BUG FIX - Parminder Singh
|
|---|
| 531 | *
|
|---|
| 532 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 533 | *
|
|---|
| 534 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 535 | */
|
|---|
| 536 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 537 |
|
|---|
| 538 | // Did the object load up?
|
|---|
| 539 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 540 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 541 | }
|
|---|
| 542 |
|
|---|
| 543 | // Check permission
|
|---|
| 544 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupaticketpost') == '0') {
|
|---|
| 545 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 546 | self::NAVIGATION_ID);
|
|---|
| 547 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 548 | $this->UserInterface->Footer();
|
|---|
| 549 |
|
|---|
| 550 | return false;
|
|---|
| 551 |
|
|---|
| 552 | }
|
|---|
| 553 |
|
|---|
| 554 | $_SWIFT_TicketPostObject = new SWIFT_TicketPost(new SWIFT_DataID($_ticketPostID));
|
|---|
| 555 | // Did the object load up?
|
|---|
| 556 | if (!$_SWIFT_TicketPostObject instanceof SWIFT_TicketPost || !$_SWIFT_TicketPostObject->GetIsClassLoaded()) {
|
|---|
| 557 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 558 | }
|
|---|
| 559 |
|
|---|
| 560 | if ($_SWIFT_TicketPostObject->GetProperty('ticketid') != $_SWIFT_TicketObject->GetTicketID() ||
|
|---|
| 561 | $_SWIFT->Staff->GetPermission('staff_tcanupaticketpost') == '0') {
|
|---|
| 562 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 563 | }
|
|---|
| 564 |
|
|---|
| 565 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('editpost'), self::MENU_ID, self::NAVIGATION_ID);
|
|---|
| 566 | $this->View->RenderEditPost($_SWIFT_TicketObject, $_SWIFT_TicketPostObject, $_listType, $_departmentID,
|
|---|
| 567 | $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 568 | $this->UserInterface->Footer();
|
|---|
| 569 |
|
|---|
| 570 | return true;
|
|---|
| 571 | }
|
|---|
| 572 |
|
|---|
| 573 |
|
|---|
| 574 | /**
|
|---|
| 575 | * Edit a ticket post (Submission)
|
|---|
| 576 | *
|
|---|
| 577 | * @author Varun Shoor
|
|---|
| 578 | * @param int $_ticketID The Ticket ID
|
|---|
| 579 | * @param int $_ticketPostID The Ticket Post ID
|
|---|
| 580 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 581 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 582 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 583 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 584 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 585 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 586 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 587 | */
|
|---|
| 588 | public function EditPostSubmit($_ticketID, $_ticketPostID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 589 | $_ticketLimitOffset = 0) {
|
|---|
| 590 |
|
|---|
| 591 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 592 |
|
|---|
| 593 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 594 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 595 |
|
|---|
| 596 | return false;
|
|---|
| 597 | }
|
|---|
| 598 |
|
|---|
| 599 | /*
|
|---|
| 600 | * BUG FIX - Parminder Singh
|
|---|
| 601 | *
|
|---|
| 602 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 603 | *
|
|---|
| 604 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 605 | */
|
|---|
| 606 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 607 |
|
|---|
| 608 | // Did the object load up?
|
|---|
| 609 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 610 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 611 | }
|
|---|
| 612 |
|
|---|
| 613 | // Check permission
|
|---|
| 614 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupaticketpost') == '0') {
|
|---|
| 615 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 616 | self::NAVIGATION_ID);
|
|---|
| 617 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 618 | $this->UserInterface->Footer();
|
|---|
| 619 |
|
|---|
| 620 | return false;
|
|---|
| 621 |
|
|---|
| 622 | }
|
|---|
| 623 |
|
|---|
| 624 | $_SWIFT_TicketPostObject = new SWIFT_TicketPost(new SWIFT_DataID($_ticketPostID));
|
|---|
| 625 | // Did the object load up?
|
|---|
| 626 | if (!$_SWIFT_TicketPostObject instanceof SWIFT_TicketPost || !$_SWIFT_TicketPostObject->GetIsClassLoaded()) {
|
|---|
| 627 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 628 | }
|
|---|
| 629 |
|
|---|
| 630 | if ($_SWIFT_TicketPostObject->GetProperty('ticketid') != $_SWIFT_TicketObject->GetTicketID() ||
|
|---|
| 631 | $_SWIFT->Staff->GetPermission('staff_tcanupaticketpost') == '0') {
|
|---|
| 632 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 633 | }
|
|---|
| 634 |
|
|---|
| 635 | $_SWIFT_TicketPostObject->Update($_POST['postcontents'], $_SWIFT->Staff->GetStaffID());
|
|---|
| 636 |
|
|---|
| 637 | // Create Audit Log
|
|---|
| 638 | $_logText = sprintf($_SWIFT->Language->Get('al_updateticketpost'), $_SWIFT_TicketPostObject->GetProperty('fullname'),
|
|---|
| 639 | $_SWIFT_TicketPostObject->GetProperty('email'));
|
|---|
| 640 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_UPDATETICKETPOST,
|
|---|
| 641 | $_logText, SWIFT_TicketAuditLog::VALUE_NONE, 0, '',
|
|---|
| 642 | 0, '');
|
|---|
| 643 |
|
|---|
| 644 | // Activity Log
|
|---|
| 645 | SWIFT_StaffActivityLog::AddToLog($_logText,
|
|---|
| 646 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 647 |
|
|---|
| 648 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 649 |
|
|---|
| 650 | return true;
|
|---|
| 651 | }
|
|---|
| 652 |
|
|---|
| 653 | /**
|
|---|
| 654 | * Retrieve an attachment
|
|---|
| 655 | *
|
|---|
| 656 | * @author Varun Shoor
|
|---|
| 657 | * @param int $_ticketID The Ticket ID
|
|---|
| 658 | * @param int $_attachmentID The Attachment ID
|
|---|
| 659 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 660 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 661 | */
|
|---|
| 662 | public function GetAttachment($_ticketID, $_attachmentID) {
|
|---|
| 663 |
|
|---|
| 664 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 665 |
|
|---|
| 666 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 667 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 668 |
|
|---|
| 669 | return false;
|
|---|
| 670 | }
|
|---|
| 671 |
|
|---|
| 672 | /*
|
|---|
| 673 | * BUG FIX - Parminder Singh
|
|---|
| 674 | *
|
|---|
| 675 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 676 | *
|
|---|
| 677 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 678 | */
|
|---|
| 679 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 680 |
|
|---|
| 681 | // Did the object load up?
|
|---|
| 682 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 683 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 684 | }
|
|---|
| 685 |
|
|---|
| 686 | // Check permission
|
|---|
| 687 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanviewtickets') == '0') {
|
|---|
| 688 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 689 | self::NAVIGATION_ID);
|
|---|
| 690 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 691 | $this->UserInterface->Footer();
|
|---|
| 692 |
|
|---|
| 693 | return false;
|
|---|
| 694 |
|
|---|
| 695 | }
|
|---|
| 696 |
|
|---|
| 697 | $_SWIFT_AttachmentObject = new SWIFT_Attachment($_attachmentID);
|
|---|
| 698 | // Did the object load up?
|
|---|
| 699 | if (!$_SWIFT_AttachmentObject instanceof SWIFT_Attachment || !$_SWIFT_AttachmentObject->GetIsClassLoaded()) {
|
|---|
| 700 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 701 | }
|
|---|
| 702 |
|
|---|
| 703 | if ($_SWIFT_AttachmentObject->GetProperty('ticketid') != $_SWIFT_TicketObject->GetTicketID()) {
|
|---|
| 704 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 705 | }
|
|---|
| 706 |
|
|---|
| 707 | $_SWIFT_AttachmentObject->Dispatch();
|
|---|
| 708 |
|
|---|
| 709 | return true;
|
|---|
| 710 | }
|
|---|
| 711 |
|
|---|
| 712 |
|
|---|
| 713 | /**
|
|---|
| 714 | * SUBMISSION: General Tab
|
|---|
| 715 | *
|
|---|
| 716 | * @author Varun Shoor
|
|---|
| 717 | * @param int $_ticketID The Ticket ID
|
|---|
| 718 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 719 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 720 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 721 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 722 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 723 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 724 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 725 | */
|
|---|
| 726 | public function GeneralSubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 727 | $_ticketLimitOffset = 0) {
|
|---|
| 728 |
|
|---|
| 729 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 730 |
|
|---|
| 731 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 732 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 733 |
|
|---|
| 734 | return false;
|
|---|
| 735 | }
|
|---|
| 736 |
|
|---|
| 737 | /*
|
|---|
| 738 | * BUG FIX - Parminder Singh
|
|---|
| 739 | *
|
|---|
| 740 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 741 | *
|
|---|
| 742 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 743 | */
|
|---|
| 744 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 745 | $_SWIFT_TicketObject->SetOldTicketProperties();
|
|---|
| 746 |
|
|---|
| 747 | // Did the object load up?
|
|---|
| 748 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 749 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 750 | }
|
|---|
| 751 |
|
|---|
| 752 | // Check permission
|
|---|
| 753 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 754 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 755 | self::NAVIGATION_ID);
|
|---|
| 756 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 757 | $this->UserInterface->Footer();
|
|---|
| 758 |
|
|---|
| 759 | return false;
|
|---|
| 760 |
|
|---|
| 761 | }
|
|---|
| 762 | /*
|
|---|
| 763 | * BUG FIX - Nidhi Gupta
|
|---|
| 764 | *
|
|---|
| 765 | * SWIFT-839: Permission to restrict staff from moving tickets to departments they're not assigned to
|
|---|
| 766 | *
|
|---|
| 767 | * Comments: Added check for staff to move tickets in unassigned departments
|
|---|
| 768 | */
|
|---|
| 769 | // Update Properties
|
|---|
| 770 | if ($_SWIFT->Staff->GetPermission('staff_tcanchangeunassigneddepartment') == '0') {
|
|---|
| 771 | if ($_SWIFT_TicketObject->Get('departmentid') != $_POST['gendepartmentid'] && !in_array($_POST['gendepartmentid'], $_SWIFT->Staff->GetAssignedDepartments())) {
|
|---|
| 772 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 773 | self::NAVIGATION_ID);
|
|---|
| 774 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 775 | $this->UserInterface->Footer();
|
|---|
| 776 |
|
|---|
| 777 | return false;
|
|---|
| 778 | }
|
|---|
| 779 | }
|
|---|
| 780 |
|
|---|
| 781 |
|
|---|
| 782 | // Process Tags
|
|---|
| 783 | if ($_SWIFT->Staff->GetPermission('staff_canupdatetags') != '0')
|
|---|
| 784 | {
|
|---|
| 785 | SWIFT_Tag::Process(SWIFT_TagLink::TYPE_TICKET, $_SWIFT_TicketObject->GetTicketID(),
|
|---|
| 786 | SWIFT_UserInterface::GetMultipleInputValues('tags'), $_SWIFT->Staff->GetStaffID());
|
|---|
| 787 | }
|
|---|
| 788 |
|
|---|
| 789 | // Update Properties
|
|---|
| 790 | if (isset($_POST['gendepartmentid']) && !empty($_POST['gendepartmentid'])) {
|
|---|
| 791 | $_SWIFT_TicketObject->SetDepartment($_POST['gendepartmentid']);
|
|---|
| 792 | }
|
|---|
| 793 |
|
|---|
| 794 | if (isset($_POST['genownerstaffid'])) {
|
|---|
| 795 | $_SWIFT_TicketObject->SetOwner($_POST['genownerstaffid']);
|
|---|
| 796 | }
|
|---|
| 797 |
|
|---|
| 798 | if (isset($_POST['gentickettypeid']) && !empty($_POST['gentickettypeid'])) {
|
|---|
| 799 | $_SWIFT_TicketObject->SetType($_POST['gentickettypeid']);
|
|---|
| 800 | }
|
|---|
| 801 |
|
|---|
| 802 | if (isset($_POST['genticketstatusid']) && !empty($_POST['genticketstatusid'])) {
|
|---|
| 803 | $_SWIFT_TicketObject->SetStatus($_POST['genticketstatusid']);
|
|---|
| 804 | }
|
|---|
| 805 |
|
|---|
| 806 | if (isset($_POST['genticketpriorityid']) && !empty($_POST['genticketpriorityid'])) {
|
|---|
| 807 | $_SWIFT_TicketObject->SetPriority($_POST['genticketpriorityid']);
|
|---|
| 808 | }
|
|---|
| 809 |
|
|---|
| 810 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 811 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 812 |
|
|---|
| 813 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 814 |
|
|---|
| 815 | // Begin Hook: staff_ticket_general
|
|---|
| 816 | unset($_hookCode);
|
|---|
| 817 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_general')) ? eval($_hookCode) : false;
|
|---|
| 818 | // End Hook
|
|---|
| 819 |
|
|---|
| 820 | $_SWIFT_TicketViewObject = SWIFT_TicketViewRenderer::GetDefaultTicketViewObject($_departmentID);
|
|---|
| 821 |
|
|---|
| 822 | $_nextTicketID = false;
|
|---|
| 823 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 824 | $_nextTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'next', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 825 | }
|
|---|
| 826 |
|
|---|
| 827 | // Does the new department belong to this staff? if not, we need to jump him back to list!
|
|---|
| 828 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 829 | if (isset($_POST['gendepartmentid']) && !empty($_POST['gendepartmentid']) && !in_array($_POST['gendepartmentid'], $_assignedDepartmentIDList)) {
|
|---|
| 830 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 831 |
|
|---|
| 832 | return true;
|
|---|
| 833 | }
|
|---|
| 834 |
|
|---|
| 835 | if ($_SWIFT_TicketObject->GetProperty('isresolved') == '1' && $_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TICKET)
|
|---|
| 836 | {
|
|---|
| 837 | $GLOBALS['_POST'] = $GLOBALS['_REQUEST'] = $GLOBALS['_GET'] = array();
|
|---|
| 838 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 839 | } else if ($_SWIFT_TicketObject->GetProperty('isresolved') == '1' && $_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_ACTIVETICKETLIST) {
|
|---|
| 840 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 841 |
|
|---|
| 842 | } else if ($_SWIFT_TicketObject->GetProperty('isresolved') == '1' && $_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TOPTICKETLIST) {
|
|---|
| 843 | $this->Load->Controller('Manage')->Redirect('inbox', -1, -1, -1);
|
|---|
| 844 |
|
|---|
| 845 | } else if ($_SWIFT_TicketObject->GetProperty('isresolved') == '1' && $_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 846 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 847 | } else {
|
|---|
| 848 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 849 | }
|
|---|
| 850 |
|
|---|
| 851 |
|
|---|
| 852 | return true;
|
|---|
| 853 | }
|
|---|
| 854 |
|
|---|
| 855 |
|
|---|
| 856 | /**
|
|---|
| 857 | * Flag a Ticket
|
|---|
| 858 | *
|
|---|
| 859 | * @author Varun Shoor
|
|---|
| 860 | * @param int $_ticketID The Ticket ID
|
|---|
| 861 | * @param int $_ticketFlagType The Flag Type
|
|---|
| 862 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 863 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 864 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 865 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 866 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 867 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 868 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 869 | */
|
|---|
| 870 | public function Flag($_ticketID, $_ticketFlagType, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 871 | $_ticketLimitOffset = 0) {
|
|---|
| 872 |
|
|---|
| 873 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 874 |
|
|---|
| 875 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 876 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 877 |
|
|---|
| 878 | return false;
|
|---|
| 879 | }
|
|---|
| 880 |
|
|---|
| 881 | /*
|
|---|
| 882 | * BUG FIX - Parminder Singh
|
|---|
| 883 | *
|
|---|
| 884 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 885 | *
|
|---|
| 886 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 887 | */
|
|---|
| 888 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 889 |
|
|---|
| 890 | // Did the object load up?
|
|---|
| 891 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 892 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 893 | }
|
|---|
| 894 |
|
|---|
| 895 | // Check permission
|
|---|
| 896 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 897 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 898 | self::NAVIGATION_ID);
|
|---|
| 899 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 900 | $this->UserInterface->Footer();
|
|---|
| 901 |
|
|---|
| 902 | return false;
|
|---|
| 903 |
|
|---|
| 904 | }
|
|---|
| 905 |
|
|---|
| 906 | $_SWIFT_TicketFlagObject = new SWIFT_TicketFlag();
|
|---|
| 907 | $_ticketFlagContainer = $_SWIFT_TicketFlagObject->GetFlagContainer();
|
|---|
| 908 | if (!isset($_ticketFlagContainer[$_ticketFlagType]))
|
|---|
| 909 | {
|
|---|
| 910 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 911 | }
|
|---|
| 912 |
|
|---|
| 913 | $_SWIFT_TicketObject->SetFlag($_ticketFlagType);
|
|---|
| 914 |
|
|---|
| 915 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 916 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 917 |
|
|---|
| 918 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 919 |
|
|---|
| 920 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 921 |
|
|---|
| 922 | return true;
|
|---|
| 923 | }
|
|---|
| 924 |
|
|---|
| 925 |
|
|---|
| 926 | /**
|
|---|
| 927 | * Watch a Ticket
|
|---|
| 928 | *
|
|---|
| 929 | * @author Varun Shoor
|
|---|
| 930 | * @param int $_ticketID The Ticket ID
|
|---|
| 931 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 932 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 933 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 934 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 935 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 936 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 937 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 938 | */
|
|---|
| 939 | public function Watch($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 940 | $_ticketLimitOffset = 0) {
|
|---|
| 941 |
|
|---|
| 942 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 943 |
|
|---|
| 944 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 945 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 946 |
|
|---|
| 947 | return false;
|
|---|
| 948 | }
|
|---|
| 949 |
|
|---|
| 950 | /*
|
|---|
| 951 | * BUG FIX - Parminder Singh
|
|---|
| 952 | *
|
|---|
| 953 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 954 | *
|
|---|
| 955 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 956 | */
|
|---|
| 957 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 958 |
|
|---|
| 959 | // Did the object load up?
|
|---|
| 960 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 961 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 962 | }
|
|---|
| 963 |
|
|---|
| 964 | // Check permission
|
|---|
| 965 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 966 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 967 | self::NAVIGATION_ID);
|
|---|
| 968 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 969 | $this->UserInterface->Footer();
|
|---|
| 970 |
|
|---|
| 971 | return false;
|
|---|
| 972 |
|
|---|
| 973 | }
|
|---|
| 974 |
|
|---|
| 975 | $_departmentCache = $this->Cache->Get('departmentcache');
|
|---|
| 976 | $_ticketStatusCache = $this->Cache->Get('statuscache');
|
|---|
| 977 |
|
|---|
| 978 | $_departmentTitle = $_ticketStatusTitle = '';
|
|---|
| 979 | if (isset($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')])) {
|
|---|
| 980 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')]['title']);
|
|---|
| 981 | }
|
|---|
| 982 |
|
|---|
| 983 | if (isset($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')])) {
|
|---|
| 984 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')]['title']);
|
|---|
| 985 | }
|
|---|
| 986 |
|
|---|
| 987 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitywatchticket'),
|
|---|
| 988 | htmlspecialchars($_SWIFT_TicketObject->GetProperty('subject')), htmlspecialchars($_departmentTitle),
|
|---|
| 989 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT_TicketObject->GetProperty('fullname'))),
|
|---|
| 990 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 991 |
|
|---|
| 992 | SWIFT_Ticket::Watch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 993 |
|
|---|
| 994 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 995 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 996 |
|
|---|
| 997 | // SWIFT-2285 Watching a ticket or adding a ticket watcher resets ticket due time
|
|---|
| 998 |
|
|---|
| 999 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 1000 |
|
|---|
| 1001 | return true;
|
|---|
| 1002 | }
|
|---|
| 1003 |
|
|---|
| 1004 |
|
|---|
| 1005 | /**
|
|---|
| 1006 | * UnWatch a Ticket
|
|---|
| 1007 | *
|
|---|
| 1008 | * @author Varun Shoor
|
|---|
| 1009 | * @param int $_ticketID The Ticket ID
|
|---|
| 1010 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 1011 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1012 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1013 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1014 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 1015 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1016 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1017 | */
|
|---|
| 1018 | public function UnWatch($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 1019 | $_ticketLimitOffset = 0) {
|
|---|
| 1020 |
|
|---|
| 1021 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1022 |
|
|---|
| 1023 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1024 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1025 |
|
|---|
| 1026 | return false;
|
|---|
| 1027 | }
|
|---|
| 1028 |
|
|---|
| 1029 | /*
|
|---|
| 1030 | * BUG FIX - Parminder Singh
|
|---|
| 1031 | *
|
|---|
| 1032 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1033 | *
|
|---|
| 1034 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1035 | */
|
|---|
| 1036 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1037 |
|
|---|
| 1038 | // Did the object load up?
|
|---|
| 1039 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1040 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1041 | }
|
|---|
| 1042 |
|
|---|
| 1043 | // Check permission
|
|---|
| 1044 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 1045 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 1046 | self::NAVIGATION_ID);
|
|---|
| 1047 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 1048 | $this->UserInterface->Footer();
|
|---|
| 1049 |
|
|---|
| 1050 | return false;
|
|---|
| 1051 |
|
|---|
| 1052 | }
|
|---|
| 1053 |
|
|---|
| 1054 | $_departmentCache = $this->Cache->Get('departmentcache');
|
|---|
| 1055 | $_ticketStatusCache = $this->Cache->Get('statuscache');
|
|---|
| 1056 |
|
|---|
| 1057 | $_departmentTitle = $_ticketStatusTitle = '';
|
|---|
| 1058 | if (isset($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')])) {
|
|---|
| 1059 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')]['title']);
|
|---|
| 1060 | }
|
|---|
| 1061 |
|
|---|
| 1062 | if (isset($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')])) {
|
|---|
| 1063 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')]['title']);
|
|---|
| 1064 | }
|
|---|
| 1065 |
|
|---|
| 1066 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activityunwatchticket'),
|
|---|
| 1067 | htmlspecialchars($_SWIFT_TicketObject->GetProperty('subject')), htmlspecialchars($_departmentTitle),
|
|---|
| 1068 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT_TicketObject->GetProperty('fullname'))),
|
|---|
| 1069 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 1070 |
|
|---|
| 1071 | SWIFT_Ticket::UnWatch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 1072 |
|
|---|
| 1073 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 1074 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 1075 |
|
|---|
| 1076 | // SWIFT-2285 Watching a ticket or adding a ticket watcher resets ticket due time
|
|---|
| 1077 |
|
|---|
| 1078 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 1079 |
|
|---|
| 1080 | return true;
|
|---|
| 1081 | }
|
|---|
| 1082 |
|
|---|
| 1083 |
|
|---|
| 1084 | /**
|
|---|
| 1085 | * Take a Ticket
|
|---|
| 1086 | *
|
|---|
| 1087 | * @author Varun Shoor
|
|---|
| 1088 | * @param int $_ticketID The Ticket ID
|
|---|
| 1089 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 1090 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1091 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1092 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1093 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 1094 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1095 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1096 | */
|
|---|
| 1097 | public function Take($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 1098 | $_ticketLimitOffset = 0) {
|
|---|
| 1099 |
|
|---|
| 1100 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1101 |
|
|---|
| 1102 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1103 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1104 |
|
|---|
| 1105 | return false;
|
|---|
| 1106 | }
|
|---|
| 1107 |
|
|---|
| 1108 | /*
|
|---|
| 1109 | * BUG FIX - Parminder Singh
|
|---|
| 1110 | *
|
|---|
| 1111 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1112 | *
|
|---|
| 1113 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1114 | */
|
|---|
| 1115 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1116 | $_SWIFT_TicketObject->SetOldTicketProperties();
|
|---|
| 1117 |
|
|---|
| 1118 | // Did the object load up?
|
|---|
| 1119 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1120 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1121 | }
|
|---|
| 1122 |
|
|---|
| 1123 | // Check permission
|
|---|
| 1124 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 1125 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 1126 | self::NAVIGATION_ID);
|
|---|
| 1127 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 1128 | $this->UserInterface->Footer();
|
|---|
| 1129 |
|
|---|
| 1130 | return false;
|
|---|
| 1131 |
|
|---|
| 1132 | }
|
|---|
| 1133 |
|
|---|
| 1134 | $_departmentCache = $this->Cache->Get('departmentcache');
|
|---|
| 1135 | $_ticketStatusCache = $this->Cache->Get('statuscache');
|
|---|
| 1136 |
|
|---|
| 1137 | $_departmentTitle = $_ticketStatusTitle = '';
|
|---|
| 1138 | if (isset($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')])) {
|
|---|
| 1139 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')]['title']);
|
|---|
| 1140 | }
|
|---|
| 1141 |
|
|---|
| 1142 | if (isset($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')])) {
|
|---|
| 1143 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')]['title']);
|
|---|
| 1144 | }
|
|---|
| 1145 |
|
|---|
| 1146 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitytaketicket'),
|
|---|
| 1147 | htmlspecialchars($_SWIFT_TicketObject->GetProperty('subject')), htmlspecialchars($_departmentTitle),
|
|---|
| 1148 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT_TicketObject->GetProperty('fullname'))),
|
|---|
| 1149 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 1150 |
|
|---|
| 1151 | $_SWIFT_TicketObject->SetOwner($_SWIFT->Staff->GetStaffID());
|
|---|
| 1152 |
|
|---|
| 1153 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 1154 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 1155 |
|
|---|
| 1156 | /*
|
|---|
| 1157 | * BUG FIX - Abhishek Mittal
|
|---|
| 1158 | *
|
|---|
| 1159 | * SWIFT-3616 Reply due time should not be reset when flagging a ticket
|
|---|
| 1160 | *
|
|---|
| 1161 | * Comments: Issue also persists when using "Take"
|
|---|
| 1162 | */
|
|---|
| 1163 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 1164 |
|
|---|
| 1165 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 1166 |
|
|---|
| 1167 | return true;
|
|---|
| 1168 | }
|
|---|
| 1169 |
|
|---|
| 1170 |
|
|---|
| 1171 | /**
|
|---|
| 1172 | * Take a Ticket
|
|---|
| 1173 | *
|
|---|
| 1174 | * @author Varun Shoor
|
|---|
| 1175 | * @param int $_ticketID The Ticket ID
|
|---|
| 1176 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 1177 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1178 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1179 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1180 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 1181 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1182 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1183 | */
|
|---|
| 1184 | public function Surrender($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 1185 | $_ticketLimitOffset = 0) {
|
|---|
| 1186 |
|
|---|
| 1187 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1188 |
|
|---|
| 1189 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1190 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1191 |
|
|---|
| 1192 | return false;
|
|---|
| 1193 | }
|
|---|
| 1194 |
|
|---|
| 1195 | /*
|
|---|
| 1196 | * BUG FIX - Parminder Singh
|
|---|
| 1197 | *
|
|---|
| 1198 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1199 | *
|
|---|
| 1200 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1201 | */
|
|---|
| 1202 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1203 | $_SWIFT_TicketObject->SetOldTicketProperties();
|
|---|
| 1204 |
|
|---|
| 1205 | // Did the object load up?
|
|---|
| 1206 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1207 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1208 | }
|
|---|
| 1209 |
|
|---|
| 1210 | // Check permission
|
|---|
| 1211 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 1212 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 1213 | self::NAVIGATION_ID);
|
|---|
| 1214 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 1215 | $this->UserInterface->Footer();
|
|---|
| 1216 |
|
|---|
| 1217 | return false;
|
|---|
| 1218 |
|
|---|
| 1219 | }
|
|---|
| 1220 |
|
|---|
| 1221 | $_departmentCache = $this->Cache->Get('departmentcache');
|
|---|
| 1222 | $_ticketStatusCache = $this->Cache->Get('statuscache');
|
|---|
| 1223 |
|
|---|
| 1224 | $_departmentTitle = $_ticketStatusTitle = '';
|
|---|
| 1225 | if (isset($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')])) {
|
|---|
| 1226 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT_TicketObject->GetProperty('departmentid')]['title']);
|
|---|
| 1227 | }
|
|---|
| 1228 |
|
|---|
| 1229 | if (isset($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')])) {
|
|---|
| 1230 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT_TicketObject->GetProperty('ticketstatusid')]['title']);
|
|---|
| 1231 | }
|
|---|
| 1232 |
|
|---|
| 1233 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitysurrenderticket'),
|
|---|
| 1234 | htmlspecialchars($_SWIFT_TicketObject->GetProperty('subject')), htmlspecialchars($_departmentTitle),
|
|---|
| 1235 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT_TicketObject->GetProperty('fullname'))),
|
|---|
| 1236 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 1237 |
|
|---|
| 1238 | $_SWIFT_TicketObject->SetOwner('0');
|
|---|
| 1239 |
|
|---|
| 1240 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 1241 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 1242 |
|
|---|
| 1243 | /*
|
|---|
| 1244 | * BUG FIX - Abhishek Mittal
|
|---|
| 1245 | *
|
|---|
| 1246 | * SWIFT-3616 Reply due time should not be reset when flagging a ticket
|
|---|
| 1247 | *
|
|---|
| 1248 | * Comments: Issue also persists when using "Surrender"
|
|---|
| 1249 | */
|
|---|
| 1250 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 1251 |
|
|---|
| 1252 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 1253 |
|
|---|
| 1254 | return true;
|
|---|
| 1255 | }
|
|---|
| 1256 |
|
|---|
| 1257 | /**
|
|---|
| 1258 | * Render the New Ticket Dialog
|
|---|
| 1259 | *
|
|---|
| 1260 | * @author Varun Shoor
|
|---|
| 1261 | * @param int $_chatObjectID (OPTIONAL) The Chat Object ID
|
|---|
| 1262 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1263 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1264 | */
|
|---|
| 1265 | public function NewTicket($_chatObjectID = false) {
|
|---|
| 1266 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1267 |
|
|---|
| 1268 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1269 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1270 |
|
|---|
| 1271 | return false;
|
|---|
| 1272 | }
|
|---|
| 1273 |
|
|---|
| 1274 | // Check permission
|
|---|
| 1275 | if ($_SWIFT->Staff->GetPermission('staff_tcaninsertticket') == '0') {
|
|---|
| 1276 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('newticket'), self::MENU_ID,
|
|---|
| 1277 | self::NAVIGATION_ID);
|
|---|
| 1278 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 1279 | $this->UserInterface->Footer();
|
|---|
| 1280 |
|
|---|
| 1281 | return false;
|
|---|
| 1282 |
|
|---|
| 1283 | }
|
|---|
| 1284 |
|
|---|
| 1285 | if (is_numeric($_chatObjectID))
|
|---|
| 1286 | {
|
|---|
| 1287 | $_chatObjectID = intval($_chatObjectID);
|
|---|
| 1288 | } else {
|
|---|
| 1289 | $_chatObjectID = false;
|
|---|
| 1290 | }
|
|---|
| 1291 |
|
|---|
| 1292 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('newticket'), self::MENU_ID,
|
|---|
| 1293 | self::NAVIGATION_ID);
|
|---|
| 1294 | $this->View->RenderNewTicketDialog($_chatObjectID);
|
|---|
| 1295 | $this->UserInterface->Footer();
|
|---|
| 1296 |
|
|---|
| 1297 | return true;
|
|---|
| 1298 | }
|
|---|
| 1299 |
|
|---|
| 1300 | /**
|
|---|
| 1301 | * Render the New Ticket Form
|
|---|
| 1302 | *
|
|---|
| 1303 | * @author Varun Shoor
|
|---|
| 1304 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1305 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1306 | */
|
|---|
| 1307 | public function NewTicketForm() {
|
|---|
| 1308 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1309 |
|
|---|
| 1310 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1311 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1312 |
|
|---|
| 1313 | return false;
|
|---|
| 1314 | }
|
|---|
| 1315 |
|
|---|
| 1316 | $_templateGroupCache = $this->Cache->Get('templategroupcache');
|
|---|
| 1317 |
|
|---|
| 1318 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 1319 |
|
|---|
| 1320 | // Check permission
|
|---|
| 1321 | if ($_SWIFT->Staff->GetPermission('staff_tcaninsertticket') == '0') {
|
|---|
| 1322 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('newticket'), self::MENU_ID,
|
|---|
| 1323 | self::NAVIGATION_ID);
|
|---|
| 1324 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 1325 | $this->UserInterface->Footer();
|
|---|
| 1326 |
|
|---|
| 1327 | return false;
|
|---|
| 1328 |
|
|---|
| 1329 | } else if (!isset($_POST['departmentid']) || !isset($_POST['tickettype']) || empty($_POST['departmentid']) || empty($_POST['tickettype'])) {
|
|---|
| 1330 | $this->Load->NewTicket();
|
|---|
| 1331 |
|
|---|
| 1332 | return false;
|
|---|
| 1333 | } else if (!in_array($_POST['departmentid'], $_assignedDepartmentIDList) && $_SWIFT->Settings->Get('t_restrictnewticket') == '1') {
|
|---|
| 1334 | throw new SWIFT_Exception('No Permission to Department');
|
|---|
| 1335 | }
|
|---|
| 1336 |
|
|---|
| 1337 | $_finalTicketType = View_Ticket::TAB_NEWTICKET_EMAIL;
|
|---|
| 1338 | if ($_POST['tickettype'] == 'user')
|
|---|
| 1339 | {
|
|---|
| 1340 | $_finalTicketType = View_Ticket::TAB_NEWTICKET_USER;
|
|---|
| 1341 | }
|
|---|
| 1342 |
|
|---|
| 1343 | /**
|
|---|
| 1344 | * ---------------------------------------------
|
|---|
| 1345 | * LIVE CHAT INTEGRATION
|
|---|
| 1346 | * ---------------------------------------------
|
|---|
| 1347 | */
|
|---|
| 1348 |
|
|---|
| 1349 | if (SWIFT_App::IsInstalled(APP_LIVECHAT) && isset($_POST['chatobjectid']) && !empty($_POST['chatobjectid']))
|
|---|
| 1350 | {
|
|---|
| 1351 | SWIFT_Loader::LoadModel('Chat:Chat', APP_LIVECHAT);
|
|---|
| 1352 | SWIFT_Loader::LoadModel('Chat:ChatQueue', APP_LIVECHAT);
|
|---|
| 1353 |
|
|---|
| 1354 | $_SWIFT_ChatObject = false;
|
|---|
| 1355 | try {
|
|---|
| 1356 | $_SWIFT_ChatObject = new SWIFT_Chat($_POST['chatobjectid']);
|
|---|
| 1357 | } catch (SWIFT_Exception $_SWIFT_ExceptionObject) {
|
|---|
| 1358 |
|
|---|
| 1359 | }
|
|---|
| 1360 |
|
|---|
| 1361 | if ($_SWIFT_ChatObject instanceof SWIFT_Chat && $_SWIFT_ChatObject->GetIsClassLoaded() && $_SWIFT_ChatObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 1362 | /*
|
|---|
| 1363 | * BUG FIX - Varun Shoor
|
|---|
| 1364 | *
|
|---|
| 1365 | * SWIFT-1428 "Skip User Details" option when used while Tag Generation, throws an error while ticket creation from KD
|
|---|
| 1366 | *
|
|---|
| 1367 | * Comments: Falls back to staff email address if no user email is present
|
|---|
| 1368 | */
|
|---|
| 1369 | $_userEmailAddress = $_SWIFT_ChatObject->GetProperty('useremail');
|
|---|
| 1370 | if (empty($_userEmailAddress)) {
|
|---|
| 1371 | $_userEmailAddress = $_SWIFT->Staff->GetProperty('email');
|
|---|
| 1372 | }
|
|---|
| 1373 |
|
|---|
| 1374 | // Now attempt to load the data and integrate it into _POST
|
|---|
| 1375 | $_chatDataArray = $_SWIFT_ChatObject->GetConversationArray();
|
|---|
| 1376 |
|
|---|
| 1377 | $_conversation = $this->Language->Get('ntchatid') . $_SWIFT_ChatObject->GetProcessedChatID() . SWIFT_CRLF;
|
|---|
| 1378 | $_conversation .= $this->Language->Get('ntchatuserfullname') . $_SWIFT_ChatObject->GetProperty('userfullname') . SWIFT_CRLF;
|
|---|
| 1379 | $_conversation .= $this->Language->Get('ntchatuseremail') . $_userEmailAddress . SWIFT_CRLF;
|
|---|
| 1380 | $_conversation .= $this->Language->Get('ntchatstafffullname') . $_SWIFT_ChatObject->GetProperty('staffname') . SWIFT_CRLF;
|
|---|
| 1381 | $_conversation .= $this->Language->Get('ntchatdepartment') . $_SWIFT_ChatObject->GetProperty('departmenttitle') . SWIFT_CRLF . SWIFT_CRLF;
|
|---|
| 1382 |
|
|---|
| 1383 | foreach ($_chatDataArray as $_val) {
|
|---|
| 1384 | if ($_val['type'] != SWIFT_ChatQueue::MESSAGE_SYSTEM && $_val['type'] != SWIFT_ChatQueue::MESSAGE_STAFF && $_val['type'] != SWIFT_ChatQueue::MESSAGE_CLIENT) {
|
|---|
| 1385 | continue;
|
|---|
| 1386 | }
|
|---|
| 1387 |
|
|---|
| 1388 | if ($this->Settings->Get('livechat_timestamps') == true) {
|
|---|
| 1389 | $_conversation .= '' . $_val['timestamp'] . ' ';
|
|---|
| 1390 | }
|
|---|
| 1391 |
|
|---|
| 1392 | if ($_val['type'] == SWIFT_ChatQueue::MESSAGE_SYSTEM) {
|
|---|
| 1393 | $_conversation .= '* ' . $_val['messagehtml'] . SWIFT_CRLF;
|
|---|
| 1394 | } else if ($_val['type'] == SWIFT_ChatQueue::MESSAGE_STAFF || $_val['type'] == SWIFT_ChatQueue::MESSAGE_CLIENT) {
|
|---|
| 1395 | $_conversation .= $_val['name'] . ': ' . $_val['messagehtml'] . SWIFT_CRLF;
|
|---|
| 1396 | }
|
|---|
| 1397 | }
|
|---|
| 1398 |
|
|---|
| 1399 | $_POST['newticketsubject'] = $_SWIFT_ChatObject->GetProperty('subject');
|
|---|
| 1400 | $_POST['newticketcontents'] = nl2br($_conversation);
|
|---|
| 1401 | $_POST['containertaginput_newticketto'] = array($_userEmailAddress);
|
|---|
| 1402 |
|
|---|
| 1403 | // Do we need to load up the user?
|
|---|
| 1404 | if ($_POST['tickettype'] == 'user' && $_SWIFT_ChatObject->GetProperty('chattype') == SWIFT_Chat::CHATTYPE_CLIENT) {
|
|---|
| 1405 | $_SWIFT_UserObject = false;
|
|---|
| 1406 | if ($_SWIFT_ChatObject->GetProperty('userid') != '0') {
|
|---|
| 1407 | // Attempt to load the user
|
|---|
| 1408 | try {
|
|---|
| 1409 | $_SWIFT_UserObject = new SWIFT_User(new SWIFT_DataID($_SWIFT_ChatObject->GetProperty('userid')));
|
|---|
| 1410 | } catch (SWIFT_Exception $_SWIFT_ExceptionObject) {
|
|---|
| 1411 |
|
|---|
| 1412 | return false;
|
|---|
| 1413 | }
|
|---|
| 1414 | }
|
|---|
| 1415 |
|
|---|
| 1416 | // Couldnt load user from ID? attempt to load it from email
|
|---|
| 1417 | if (!$_SWIFT_UserObject instanceof SWIFT_User || !$_SWIFT_UserObject->GetIsClassLoaded()) {
|
|---|
| 1418 | // Do we have a valid template group?
|
|---|
| 1419 | $_userGroupID = false;
|
|---|
| 1420 |
|
|---|
| 1421 | if (isset($_templateGroupCache[$_SWIFT_ChatObject->GetProperty('tgroupid')])) {
|
|---|
| 1422 | $_userGroupID = $_templateGroupCache[$_SWIFT_ChatObject->GetProperty('tgroupid')]['regusergroupid'];
|
|---|
| 1423 |
|
|---|
| 1424 | // Go through the master group
|
|---|
| 1425 | } else {
|
|---|
| 1426 | $_masterTemplateGroupID = SWIFT_TemplateGroup::GetDefaultGroupID();
|
|---|
| 1427 | $_userGroupID = $_templateGroupCache[$_masterTemplateGroupID]['regusergroupid'];
|
|---|
| 1428 | }
|
|---|
| 1429 |
|
|---|
| 1430 | if (empty($_userGroupID)) {
|
|---|
| 1431 | throw new SWIFT_Exception('Invalid User Group ID');
|
|---|
| 1432 | }
|
|---|
| 1433 |
|
|---|
| 1434 | $_userID = SWIFT_Ticket::GetOrCreateUserID($_SWIFT_ChatObject->GetProperty('userfullname'), $_userEmailAddress, $_userGroupID, false, false);
|
|---|
| 1435 |
|
|---|
| 1436 | $_POST['userid'] = $_SWIFT_ChatObject->GetProperty('userfullname');
|
|---|
| 1437 | $_POST['autocomplete_userid'] = $_userID;
|
|---|
| 1438 | } else {
|
|---|
| 1439 | $_POST['userid'] = $_SWIFT_UserObject->GetProperty('fullname');
|
|---|
| 1440 | $_POST['autocomplete_userid'] = $_SWIFT_UserObject->GetUserID();
|
|---|
| 1441 | }
|
|---|
| 1442 | }
|
|---|
| 1443 | }
|
|---|
| 1444 | }
|
|---|
| 1445 |
|
|---|
| 1446 |
|
|---|
| 1447 | $this->UserInterface->AddNavigationBox($this->Language->Get('quickfilter'), SWIFT_TicketViewRenderer::RenderTree('inbox', -1, -1, -1));
|
|---|
| 1448 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('newticket'), self::MENU_ID,
|
|---|
| 1449 | self::NAVIGATION_ID);
|
|---|
| 1450 | $this->View->RenderNewTicket($_finalTicketType, intval($_POST['departmentid']));
|
|---|
| 1451 | $this->UserInterface->Footer();
|
|---|
| 1452 |
|
|---|
| 1453 | return true;
|
|---|
| 1454 | }
|
|---|
| 1455 |
|
|---|
| 1456 | /**
|
|---|
| 1457 | * Render the Billing tab for this Ticket
|
|---|
| 1458 | *
|
|---|
| 1459 | * @author Varun Shoor
|
|---|
| 1460 | * @param int $_ticketID The Ticket ID
|
|---|
| 1461 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 1462 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1463 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1464 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1465 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 1466 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1467 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1468 | */
|
|---|
| 1469 | public function Billing($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 1470 | $_ticketLimitOffset = 0) {
|
|---|
| 1471 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1472 |
|
|---|
| 1473 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1474 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1475 |
|
|---|
| 1476 | return false;
|
|---|
| 1477 | }
|
|---|
| 1478 |
|
|---|
| 1479 |
|
|---|
| 1480 | /*
|
|---|
| 1481 | * BUG FIX - Parminder Singh
|
|---|
| 1482 | *
|
|---|
| 1483 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1484 | *
|
|---|
| 1485 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1486 | */
|
|---|
| 1487 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1488 |
|
|---|
| 1489 | // Did the object load up?
|
|---|
| 1490 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1491 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1492 | }
|
|---|
| 1493 |
|
|---|
| 1494 | // Check permission
|
|---|
| 1495 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 1496 | echo $this->Language->Get('msgnoperm');
|
|---|
| 1497 |
|
|---|
| 1498 | return false;
|
|---|
| 1499 |
|
|---|
| 1500 | }
|
|---|
| 1501 |
|
|---|
| 1502 | SWIFT::Set('ticketurlsuffix', $_listType . '/' . $_departmentID . '/' . $_ticketStatusID . '/' . $_ticketTypeID . '/' . $_ticketLimitOffset);
|
|---|
| 1503 |
|
|---|
| 1504 | $this->View->RenderBilling($_SWIFT_TicketObject, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 1505 |
|
|---|
| 1506 | return true;
|
|---|
| 1507 | }
|
|---|
| 1508 |
|
|---|
| 1509 | /**
|
|---|
| 1510 | * Render the Billing tab for user
|
|---|
| 1511 | *
|
|---|
| 1512 | * @author Varun Shoor
|
|---|
| 1513 | * @param int $_userID The User ID
|
|---|
| 1514 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1515 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1516 | */
|
|---|
| 1517 | public function BillingUser($_userID) {
|
|---|
| 1518 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1519 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1520 |
|
|---|
| 1521 | return false;
|
|---|
| 1522 | }
|
|---|
| 1523 |
|
|---|
| 1524 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1525 |
|
|---|
| 1526 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1527 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1528 |
|
|---|
| 1529 | return false;
|
|---|
| 1530 | }
|
|---|
| 1531 |
|
|---|
| 1532 | $_SWIFT_UserObject = new SWIFT_User(new SWIFT_DataID($_userID));
|
|---|
| 1533 |
|
|---|
| 1534 | // Did the object load up?
|
|---|
| 1535 | if (!$_SWIFT_UserObject instanceof SWIFT_User || !$_SWIFT_UserObject->GetIsClassLoaded()) {
|
|---|
| 1536 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1537 | }
|
|---|
| 1538 |
|
|---|
| 1539 | $this->View->RenderBillingUser($_SWIFT_UserObject);
|
|---|
| 1540 |
|
|---|
| 1541 | return true;
|
|---|
| 1542 | }
|
|---|
| 1543 |
|
|---|
| 1544 | /**
|
|---|
| 1545 | * Check to see if its a valid billing time (hh:mm)
|
|---|
| 1546 | *
|
|---|
| 1547 | * @author Varun Shoor
|
|---|
| 1548 | * @param string $_billingTime Check Billing Time
|
|---|
| 1549 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1550 | * @throws SWIFT_Exception If Invalid Data is Provided
|
|---|
| 1551 | */
|
|---|
| 1552 | static protected function IsValidBillingTime($_billingTime)
|
|---|
| 1553 | {
|
|---|
| 1554 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1555 |
|
|---|
| 1556 | $_matches = array();
|
|---|
| 1557 |
|
|---|
| 1558 | if (!preg_match('@([\d]{2}):([\d]{2})@', $_billingTime, $_matches))
|
|---|
| 1559 | {
|
|---|
| 1560 | return false;
|
|---|
| 1561 | }
|
|---|
| 1562 |
|
|---|
| 1563 | if (!intval($_matches[1]) && !intval($_matches[2]))
|
|---|
| 1564 | {
|
|---|
| 1565 | return false;
|
|---|
| 1566 | }
|
|---|
| 1567 |
|
|---|
| 1568 | return true;
|
|---|
| 1569 | }
|
|---|
| 1570 |
|
|---|
| 1571 | /**
|
|---|
| 1572 | * Parse hh:mm and retrieve time in seconds
|
|---|
| 1573 | *
|
|---|
| 1574 | * @author Varun Shoor
|
|---|
| 1575 | * @param string $_billingTime Check Billing Time
|
|---|
| 1576 | * @return int The Billing Seconds
|
|---|
| 1577 | * @throws SWIFT_Exception If Invalid Data is Provided
|
|---|
| 1578 | */
|
|---|
| 1579 | static protected function GetBillingTime($_billingTime)
|
|---|
| 1580 | {
|
|---|
| 1581 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1582 |
|
|---|
| 1583 | if (!self::IsValidBillingTime($_billingTime))
|
|---|
| 1584 | {
|
|---|
| 1585 | return 0;
|
|---|
| 1586 | }
|
|---|
| 1587 |
|
|---|
| 1588 | if (!strpos($_billingTime, ':'))
|
|---|
| 1589 | {
|
|---|
| 1590 | return 0;
|
|---|
| 1591 | }
|
|---|
| 1592 |
|
|---|
| 1593 | $_timeContainer = explode(':', $_billingTime);
|
|---|
| 1594 | if (count($_timeContainer) != 2)
|
|---|
| 1595 | {
|
|---|
| 1596 | return 0;
|
|---|
| 1597 | }
|
|---|
| 1598 |
|
|---|
| 1599 | $_timeHours = intval($_timeContainer[0]);
|
|---|
| 1600 | $_timeMinutes = intval($_timeContainer[1]);
|
|---|
| 1601 |
|
|---|
| 1602 | $_finalSeconds = 0;
|
|---|
| 1603 | $_finalSeconds += $_timeHours * 3600;
|
|---|
| 1604 | $_finalSeconds += $_timeMinutes * 60;
|
|---|
| 1605 |
|
|---|
| 1606 | return $_finalSeconds;
|
|---|
| 1607 | }
|
|---|
| 1608 |
|
|---|
| 1609 | /**
|
|---|
| 1610 | * Render the Release tab for this Ticket
|
|---|
| 1611 | *
|
|---|
| 1612 | * @author Varun Shoor
|
|---|
| 1613 | * @param int $_ticketID The Ticket ID
|
|---|
| 1614 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 1615 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1616 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1617 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1618 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 1619 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1620 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1621 | */
|
|---|
| 1622 | public function BillingSubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 1623 | $_ticketLimitOffset = 0) {
|
|---|
| 1624 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1625 |
|
|---|
| 1626 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1627 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1628 |
|
|---|
| 1629 | return false;
|
|---|
| 1630 | }
|
|---|
| 1631 |
|
|---|
| 1632 |
|
|---|
| 1633 | /*
|
|---|
| 1634 | * BUG FIX - Parminder Singh
|
|---|
| 1635 | *
|
|---|
| 1636 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1637 | *
|
|---|
| 1638 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1639 | */
|
|---|
| 1640 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1641 |
|
|---|
| 1642 | // Did the object load up?
|
|---|
| 1643 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1644 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1645 | }
|
|---|
| 1646 |
|
|---|
| 1647 | // Check permission
|
|---|
| 1648 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcaninsertbilling') == '0') {
|
|---|
| 1649 | echo $this->Language->Get('msgnoperm');
|
|---|
| 1650 |
|
|---|
| 1651 | return false;
|
|---|
| 1652 |
|
|---|
| 1653 | }
|
|---|
| 1654 |
|
|---|
| 1655 | // Try to load worker staff object
|
|---|
| 1656 | $_SWIFT_StaffObject_Worker = new SWIFT_Staff(new SWIFT_DataID($_POST['billingworkerstaffid']));
|
|---|
| 1657 | if (!$_SWIFT_StaffObject_Worker instanceof SWIFT_Staff || !$_SWIFT_StaffObject_Worker->GetIsClassLoaded())
|
|---|
| 1658 | {
|
|---|
| 1659 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1660 | }
|
|---|
| 1661 |
|
|---|
| 1662 | $_workDateline = GetDateFieldTimestamp('billworkdate');
|
|---|
| 1663 | $_billDateline = GetDateFieldTimestamp('billdate');
|
|---|
| 1664 |
|
|---|
| 1665 | if (empty($_POST['billingworkerstaffid']))
|
|---|
| 1666 | {
|
|---|
| 1667 | $this->UserInterface->Error($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 1668 | } else if (empty($_workDateline) || empty($_billDateline)) {
|
|---|
| 1669 | $this->UserInterface->Error($this->Language->Get('titleinvalidbilldate'), $this->Language->Get('msginvalidbilldate'));
|
|---|
| 1670 | } else {
|
|---|
| 1671 | // Create the time worked entry
|
|---|
| 1672 | $_SWIFT_TicketTimeTrackObject = SWIFT_TicketTimeTrack::Create($_SWIFT_TicketObject, $_SWIFT->Staff,
|
|---|
| 1673 | self::GetBillingTime($_POST['billingtimeworked']), self::GetBillingTime($_POST['billingtimebillable']),
|
|---|
| 1674 | $_POST['notecolor_billingnotes'], $_POST['billingnotes'], $_SWIFT_StaffObject_Worker, $_workDateline, $_billDateline);
|
|---|
| 1675 |
|
|---|
| 1676 | // Update Custom Field Values
|
|---|
| 1677 | $this->CustomFieldManager->Update(SWIFT_CustomFieldManager::MODE_POST, SWIFT_UserInterface::MODE_INSERT,
|
|---|
| 1678 | array(SWIFT_CustomFieldGroup::GROUP_TIMETRACK), SWIFT_CustomFieldManager::CHECKMODE_STAFF, $_SWIFT_TicketTimeTrackObject->GetTicketTimeTrackID());
|
|---|
| 1679 | }
|
|---|
| 1680 |
|
|---|
| 1681 | // Begin Hook: staff_ticket_billing
|
|---|
| 1682 | unset($_hookCode);
|
|---|
| 1683 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_billing')) ? eval($_hookCode) : false;
|
|---|
| 1684 | // End Hook
|
|---|
| 1685 |
|
|---|
| 1686 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 1687 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 1688 |
|
|---|
| 1689 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_UPDATETICKET,
|
|---|
| 1690 | $_SWIFT->Language->Get('al_ticketbilling'),
|
|---|
| 1691 | SWIFT_TicketAuditLog::VALUE_NONE, 0, '', 0, '');
|
|---|
| 1692 |
|
|---|
| 1693 | /*
|
|---|
| 1694 | * BUG FIX - Varun Shoor
|
|---|
| 1695 | *
|
|---|
| 1696 | * SWIFT-1102 Due time is being set again, if ticket updated with billing time
|
|---|
| 1697 | *
|
|---|
| 1698 | * Comments: Not required
|
|---|
| 1699 | */
|
|---|
| 1700 | // $_SWIFT_TicketObject->ExecuteSLA();
|
|---|
| 1701 |
|
|---|
| 1702 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 1703 |
|
|---|
| 1704 | return true;
|
|---|
| 1705 | }
|
|---|
| 1706 |
|
|---|
| 1707 | /**
|
|---|
| 1708 | * Edit a billing entry
|
|---|
| 1709 | *
|
|---|
| 1710 | * @author Varun Shoor
|
|---|
| 1711 | * @param int $_ticketID The Ticket ID
|
|---|
| 1712 | * @param int $_ticketTimeTrackID The Ticket Time Track ID
|
|---|
| 1713 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1714 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1715 | */
|
|---|
| 1716 | public function EditBilling($_ticketID, $_ticketTimeTrackID)
|
|---|
| 1717 | {
|
|---|
| 1718 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1719 |
|
|---|
| 1720 | if (!$this->GetIsClassLoaded())
|
|---|
| 1721 | {
|
|---|
| 1722 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1723 |
|
|---|
| 1724 | return false;
|
|---|
| 1725 | } else if (empty($_ticketID)) {
|
|---|
| 1726 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1727 |
|
|---|
| 1728 | return false;
|
|---|
| 1729 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanupdatebilling') == '0') {
|
|---|
| 1730 | return false;
|
|---|
| 1731 | }
|
|---|
| 1732 |
|
|---|
| 1733 | /*
|
|---|
| 1734 | * BUG FIX - Parminder Singh
|
|---|
| 1735 | *
|
|---|
| 1736 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1737 | *
|
|---|
| 1738 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1739 | */
|
|---|
| 1740 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1741 |
|
|---|
| 1742 | // Did the object load up?
|
|---|
| 1743 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1744 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1745 | }
|
|---|
| 1746 |
|
|---|
| 1747 | // Check permission
|
|---|
| 1748 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 1749 | echo $this->Language->Get('msgnoperm');
|
|---|
| 1750 |
|
|---|
| 1751 | return false;
|
|---|
| 1752 |
|
|---|
| 1753 | }
|
|---|
| 1754 |
|
|---|
| 1755 | $_SWIFT_TicketTimeTrackObject = new SWIFT_TicketTimeTrack(new SWIFT_DataID($_ticketTimeTrackID));
|
|---|
| 1756 | if (!$_SWIFT_TicketTimeTrackObject instanceof SWIFT_TicketTimeTrack || !$_SWIFT_TicketTimeTrackObject->GetIsClassLoaded())
|
|---|
| 1757 | {
|
|---|
| 1758 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1759 |
|
|---|
| 1760 | return false;
|
|---|
| 1761 | }
|
|---|
| 1762 |
|
|---|
| 1763 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('editbilling'), self::MENU_ID, self::NAVIGATION_ID);
|
|---|
| 1764 | $this->View->RenderBillingForm(SWIFT_UserInterface::MODE_EDIT, $_SWIFT_TicketObject, $_SWIFT_TicketTimeTrackObject);
|
|---|
| 1765 | $this->UserInterface->Footer();
|
|---|
| 1766 |
|
|---|
| 1767 | return true;
|
|---|
| 1768 | }
|
|---|
| 1769 |
|
|---|
| 1770 | /**
|
|---|
| 1771 | * Edit a billing entry processor
|
|---|
| 1772 | *
|
|---|
| 1773 | * @author Varun Shoor
|
|---|
| 1774 | * @param int $_ticketID The Ticket ID
|
|---|
| 1775 | * @param int $_ticketTimeTrackID The Ticket Time Track ID
|
|---|
| 1776 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1777 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1778 | */
|
|---|
| 1779 | public function EditBillingSubmit($_ticketID, $_ticketTimeTrackID)
|
|---|
| 1780 | {
|
|---|
| 1781 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1782 |
|
|---|
| 1783 | if (!$this->GetIsClassLoaded())
|
|---|
| 1784 | {
|
|---|
| 1785 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1786 |
|
|---|
| 1787 | return false;
|
|---|
| 1788 | } else if (empty($_ticketID)) {
|
|---|
| 1789 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1790 |
|
|---|
| 1791 | return false;
|
|---|
| 1792 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanupdatebilling') == '0') {
|
|---|
| 1793 | return false;
|
|---|
| 1794 | }
|
|---|
| 1795 |
|
|---|
| 1796 | /*
|
|---|
| 1797 | * BUG FIX - Parminder Singh
|
|---|
| 1798 | *
|
|---|
| 1799 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1800 | *
|
|---|
| 1801 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1802 | */
|
|---|
| 1803 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1804 |
|
|---|
| 1805 | // Did the object load up?
|
|---|
| 1806 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1807 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1808 | }
|
|---|
| 1809 |
|
|---|
| 1810 | // Check permission
|
|---|
| 1811 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 1812 | echo $this->Language->Get('msgnoperm');
|
|---|
| 1813 |
|
|---|
| 1814 | return false;
|
|---|
| 1815 | }
|
|---|
| 1816 |
|
|---|
| 1817 | $_SWIFT_TicketTimeTrackObject = new SWIFT_TicketTimeTrack(new SWIFT_DataID($_ticketTimeTrackID));
|
|---|
| 1818 | if (!$_SWIFT_TicketTimeTrackObject instanceof SWIFT_TicketTimeTrack || !$_SWIFT_TicketTimeTrackObject->GetIsClassLoaded())
|
|---|
| 1819 | {
|
|---|
| 1820 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1821 |
|
|---|
| 1822 | return false;
|
|---|
| 1823 | }
|
|---|
| 1824 |
|
|---|
| 1825 | // Try to load worker staff object
|
|---|
| 1826 | $_SWIFT_StaffObject_Worker = new SWIFT_Staff(new SWIFT_DataID($_POST['ebillingworkerstaffid']));
|
|---|
| 1827 | if (!$_SWIFT_StaffObject_Worker instanceof SWIFT_Staff || !$_SWIFT_StaffObject_Worker->GetIsClassLoaded())
|
|---|
| 1828 | {
|
|---|
| 1829 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1830 | }
|
|---|
| 1831 |
|
|---|
| 1832 | $_workDateline = GetDateFieldTimestamp('ebillworkdate');
|
|---|
| 1833 | $_billDateline = GetDateFieldTimestamp('ebilldate');
|
|---|
| 1834 |
|
|---|
| 1835 | if (trim($_POST['ebillingtimeworked']) == '' || trim($_POST['ebillingtimebillable']) == '' || empty($_POST['ebillingworkerstaffid']))
|
|---|
| 1836 | {
|
|---|
| 1837 | $this->UserInterface->DisplayError($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 1838 | } else if (empty($_workDateline) || empty($_billDateline)) {
|
|---|
| 1839 | $this->UserInterface->DisplayError($this->Language->Get('titleinvalidbilldate'), $this->Language->Get('msginvalidbilldate'));
|
|---|
| 1840 | } else {
|
|---|
| 1841 | $_SWIFT_TicketTimeTrackObject->Update(self::GetBillingTime($_POST['ebillingtimeworked']), self::GetBillingTime($_POST['ebillingtimebillable']),
|
|---|
| 1842 | $_POST['notecolor_ebillingnotes'], $_POST['ebillingnotes'], $_SWIFT_StaffObject_Worker, $_workDateline, $_billDateline, $_SWIFT->Staff);
|
|---|
| 1843 |
|
|---|
| 1844 | }
|
|---|
| 1845 |
|
|---|
| 1846 | /*
|
|---|
| 1847 | * BUG FIX - Varun Shoor
|
|---|
| 1848 | *
|
|---|
| 1849 | * SWIFT-722 Modified Billing entry does not get updated on the ticket
|
|---|
| 1850 | *
|
|---|
| 1851 | * Comments: Rebuild the properties
|
|---|
| 1852 | */
|
|---|
| 1853 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 1854 |
|
|---|
| 1855 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 1856 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 1857 |
|
|---|
| 1858 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_UPDATETICKET,
|
|---|
| 1859 | $_SWIFT->Language->Get('al_updticketbilling'),
|
|---|
| 1860 | SWIFT_TicketAuditLog::VALUE_NONE, 0, '', 0, '');
|
|---|
| 1861 |
|
|---|
| 1862 | // Update Custom Field Values
|
|---|
| 1863 | $this->CustomFieldManager->Update(SWIFT_CustomFieldManager::MODE_POST, SWIFT_UserInterface::MODE_EDIT,
|
|---|
| 1864 | array(SWIFT_CustomFieldGroup::GROUP_TIMETRACK), SWIFT_CustomFieldManager::CHECKMODE_STAFF, $_SWIFT_TicketTimeTrackObject->GetTicketTimeTrackID());
|
|---|
| 1865 |
|
|---|
| 1866 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 1867 |
|
|---|
| 1868 | echo $this->View->RenderBillingEntries($_SWIFT_TicketObject);
|
|---|
| 1869 |
|
|---|
| 1870 | return true;
|
|---|
| 1871 | }
|
|---|
| 1872 |
|
|---|
| 1873 | /**
|
|---|
| 1874 | * Delete Billing Processer
|
|---|
| 1875 | *
|
|---|
| 1876 | * @author Varun Shoor
|
|---|
| 1877 | * @param int $_ticketID The Ticket ID
|
|---|
| 1878 | * @param int $_ticketTimeTrackID The Ticket Time Track ID
|
|---|
| 1879 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1880 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1881 | */
|
|---|
| 1882 | public function DeleteBilling($_ticketID, $_ticketTimeTrackID)
|
|---|
| 1883 | {
|
|---|
| 1884 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1885 |
|
|---|
| 1886 | if (!$this->GetIsClassLoaded())
|
|---|
| 1887 | {
|
|---|
| 1888 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1889 |
|
|---|
| 1890 | return false;
|
|---|
| 1891 | } else if (empty($_ticketID)) {
|
|---|
| 1892 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1893 |
|
|---|
| 1894 | return false;
|
|---|
| 1895 | } else if ($_SWIFT->Staff->GetPermission('staff_tcandeletebilling') == '0') {
|
|---|
| 1896 | return false;
|
|---|
| 1897 | }
|
|---|
| 1898 |
|
|---|
| 1899 | /*
|
|---|
| 1900 | * BUG FIX - Parminder Singh
|
|---|
| 1901 | *
|
|---|
| 1902 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1903 | *
|
|---|
| 1904 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1905 | */
|
|---|
| 1906 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1907 |
|
|---|
| 1908 | // Did the object load up?
|
|---|
| 1909 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1910 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1911 | }
|
|---|
| 1912 |
|
|---|
| 1913 | // Check permission
|
|---|
| 1914 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 1915 | echo $this->Language->Get('msgnoperm');
|
|---|
| 1916 |
|
|---|
| 1917 | return false;
|
|---|
| 1918 |
|
|---|
| 1919 | }
|
|---|
| 1920 |
|
|---|
| 1921 | $_SWIFT_TicketTimeTrackObject = new SWIFT_TicketTimeTrack(new SWIFT_DataID($_ticketTimeTrackID));
|
|---|
| 1922 | if (!$_SWIFT_TicketTimeTrackObject instanceof SWIFT_TicketTimeTrack || !$_SWIFT_TicketTimeTrackObject->GetIsClassLoaded())
|
|---|
| 1923 | {
|
|---|
| 1924 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1925 |
|
|---|
| 1926 | return false;
|
|---|
| 1927 | }
|
|---|
| 1928 |
|
|---|
| 1929 | $_SWIFT_TicketTimeTrackObject->Delete();
|
|---|
| 1930 |
|
|---|
| 1931 | echo $this->View->RenderBillingEntries($_SWIFT_TicketObject);
|
|---|
| 1932 |
|
|---|
| 1933 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 1934 |
|
|---|
| 1935 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_UPDATETICKET,
|
|---|
| 1936 | $_SWIFT->Language->Get('al_delbilling'),
|
|---|
| 1937 | SWIFT_TicketAuditLog::VALUE_NONE, 0, '', 0, '');
|
|---|
| 1938 |
|
|---|
| 1939 | return true;
|
|---|
| 1940 | }
|
|---|
| 1941 |
|
|---|
| 1942 | /**
|
|---|
| 1943 | * Render the Forward tab for this Ticket
|
|---|
| 1944 | *
|
|---|
| 1945 | * @author Varun Shoor
|
|---|
| 1946 | * @param int $_ticketID The Ticket ID
|
|---|
| 1947 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 1948 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1949 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1950 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1951 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 1952 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1953 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1954 | */
|
|---|
| 1955 | public function Forward($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 1956 | $_ticketLimitOffset = 0) {
|
|---|
| 1957 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1958 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1959 |
|
|---|
| 1960 | return false;
|
|---|
| 1961 | }
|
|---|
| 1962 |
|
|---|
| 1963 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1964 |
|
|---|
| 1965 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 1966 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1967 |
|
|---|
| 1968 | return false;
|
|---|
| 1969 | }
|
|---|
| 1970 |
|
|---|
| 1971 | /*
|
|---|
| 1972 | * BUG FIX - Parminder Singh
|
|---|
| 1973 | *
|
|---|
| 1974 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 1975 | *
|
|---|
| 1976 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 1977 | */
|
|---|
| 1978 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1979 |
|
|---|
| 1980 | // Did the object load up?
|
|---|
| 1981 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 1982 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1983 | }
|
|---|
| 1984 |
|
|---|
| 1985 | // Check permission
|
|---|
| 1986 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanforward') == '0') {
|
|---|
| 1987 | echo $this->Language->Get('msgnoperm');
|
|---|
| 1988 |
|
|---|
| 1989 | return false;
|
|---|
| 1990 |
|
|---|
| 1991 | }
|
|---|
| 1992 |
|
|---|
| 1993 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 1994 |
|
|---|
| 1995 | SWIFT::Set('ticketurlsuffix', $_listType . '/' . $_departmentID . '/' . $_ticketStatusID . '/' . $_ticketTypeID . '/' . $_ticketLimitOffset);
|
|---|
| 1996 |
|
|---|
| 1997 | $this->View->RenderForward($_SWIFT_TicketObject, $_SWIFT_UserObject, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID,
|
|---|
| 1998 | $_ticketLimitOffset);
|
|---|
| 1999 |
|
|---|
| 2000 | return true;
|
|---|
| 2001 | }
|
|---|
| 2002 |
|
|---|
| 2003 | /**
|
|---|
| 2004 | * Render the FollowUp tab for this Ticket
|
|---|
| 2005 | *
|
|---|
| 2006 | * @author Varun Shoor
|
|---|
| 2007 | * @param int $_ticketID The Ticket ID
|
|---|
| 2008 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 2009 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 2010 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 2011 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 2012 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 2013 | * @param int $_prefix (OPTIONAL) Whether its an inline display
|
|---|
| 2014 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2015 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2016 | */
|
|---|
| 2017 | public function FollowUp($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 2018 | $_ticketLimitOffset = 0, $_prefix = '') {
|
|---|
| 2019 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2020 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2021 |
|
|---|
| 2022 | return false;
|
|---|
| 2023 | }
|
|---|
| 2024 |
|
|---|
| 2025 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2026 |
|
|---|
| 2027 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2028 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2029 |
|
|---|
| 2030 | return false;
|
|---|
| 2031 | }
|
|---|
| 2032 |
|
|---|
| 2033 | /*
|
|---|
| 2034 | * BUG FIX - Parminder Singh
|
|---|
| 2035 | *
|
|---|
| 2036 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2037 | *
|
|---|
| 2038 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2039 | */
|
|---|
| 2040 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2041 |
|
|---|
| 2042 | // Did the object load up?
|
|---|
| 2043 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2044 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2045 | }
|
|---|
| 2046 |
|
|---|
| 2047 | // Check permission
|
|---|
| 2048 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanfollowup') == '0') {
|
|---|
| 2049 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2050 |
|
|---|
| 2051 | return false;
|
|---|
| 2052 |
|
|---|
| 2053 | }
|
|---|
| 2054 |
|
|---|
| 2055 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 2056 |
|
|---|
| 2057 | $_finalPrefix = 'fu';
|
|---|
| 2058 | $_isInline = false;
|
|---|
| 2059 | if (!empty($_prefix) && strlen($_prefix) == '2')
|
|---|
| 2060 | {
|
|---|
| 2061 | $_finalPrefix = $_prefix;
|
|---|
| 2062 | $_isInline = true;
|
|---|
| 2063 | }
|
|---|
| 2064 |
|
|---|
| 2065 | $this->View->RenderFollowUp($_SWIFT_TicketObject, $_SWIFT_UserObject, $_finalPrefix, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID,
|
|---|
| 2066 | $_ticketLimitOffset, $_isInline);
|
|---|
| 2067 |
|
|---|
| 2068 | return true;
|
|---|
| 2069 | }
|
|---|
| 2070 |
|
|---|
| 2071 | /**
|
|---|
| 2072 | * Follow-Up Submission Processor
|
|---|
| 2073 | *
|
|---|
| 2074 | * @author Varun Shoor
|
|---|
| 2075 | * @param int $_ticketID The Ticket ID
|
|---|
| 2076 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 2077 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 2078 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 2079 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 2080 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 2081 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2082 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2083 | */
|
|---|
| 2084 | public function FollowUpSubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 2085 | $_ticketLimitOffset = 0) {
|
|---|
| 2086 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2087 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2088 |
|
|---|
| 2089 | return false;
|
|---|
| 2090 | }
|
|---|
| 2091 |
|
|---|
| 2092 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2093 |
|
|---|
| 2094 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2095 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2096 |
|
|---|
| 2097 | return false;
|
|---|
| 2098 | }
|
|---|
| 2099 |
|
|---|
| 2100 | /*
|
|---|
| 2101 | * BUG FIX - Parminder Singh
|
|---|
| 2102 | *
|
|---|
| 2103 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2104 | *
|
|---|
| 2105 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2106 | */
|
|---|
| 2107 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2108 |
|
|---|
| 2109 | // Did the object load up?
|
|---|
| 2110 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2111 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2112 | }
|
|---|
| 2113 |
|
|---|
| 2114 | // Check permission
|
|---|
| 2115 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanfollowup') == '0') {
|
|---|
| 2116 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2117 |
|
|---|
| 2118 | return false;
|
|---|
| 2119 |
|
|---|
| 2120 | }
|
|---|
| 2121 | /*
|
|---|
| 2122 | * BUG FIX - Nidhi Gupta
|
|---|
| 2123 | *
|
|---|
| 2124 | * SWIFT-839: Permission to restrict staff from moving tickets to departments they're not assigned to
|
|---|
| 2125 | *
|
|---|
| 2126 | * Comments: Added check for staff to move tickets in unassigned departments
|
|---|
| 2127 | */
|
|---|
| 2128 | if ($_SWIFT->Staff->GetPermission('staff_tcanchangeunassigneddepartment') == '0') {
|
|---|
| 2129 | if ($_SWIFT_TicketObject->Get('departmentid') != $_POST['fudepartmentid'] && !in_array($_POST['fudepartmentid'], $_SWIFT->Staff->GetAssignedDepartments())) {
|
|---|
| 2130 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 2131 | self::NAVIGATION_ID);
|
|---|
| 2132 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 2133 | $this->UserInterface->Footer();
|
|---|
| 2134 |
|
|---|
| 2135 | return false;
|
|---|
| 2136 | }
|
|---|
| 2137 | }
|
|---|
| 2138 |
|
|---|
| 2139 | $this->_ProcessFollowUp($_SWIFT_TicketObject, 'fu');
|
|---|
| 2140 |
|
|---|
| 2141 | // Begin Hook: staff_ticket_followup
|
|---|
| 2142 | unset($_hookCode);
|
|---|
| 2143 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_followup')) ? eval($_hookCode) : false;
|
|---|
| 2144 | // End Hook
|
|---|
| 2145 |
|
|---|
| 2146 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 2147 |
|
|---|
| 2148 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_UPDATETICKET,
|
|---|
| 2149 | $_SWIFT->Language->Get('al_createfollowup'),
|
|---|
| 2150 | SWIFT_TicketAuditLog::VALUE_NONE, 0, '', 0, '');
|
|---|
| 2151 |
|
|---|
| 2152 | // Activity Log
|
|---|
| 2153 | SWIFT_StaffActivityLog::AddToLog($_SWIFT->Language->Get('al_createfollowup'),
|
|---|
| 2154 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 2155 |
|
|---|
| 2156 | /**
|
|---|
| 2157 | * BUG FIX - Ravi Sharma
|
|---|
| 2158 | *
|
|---|
| 2159 | * SWIFT-3151: Due time gets reset when follow up is added on ticket.
|
|---|
| 2160 | *
|
|---|
| 2161 | * Comments: None.
|
|---|
| 2162 | */
|
|---|
| 2163 | if (isset($_POST['fudochangeproperties']))
|
|---|
| 2164 | {
|
|---|
| 2165 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 2166 | }
|
|---|
| 2167 |
|
|---|
| 2168 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 2169 |
|
|---|
| 2170 | return true;
|
|---|
| 2171 | }
|
|---|
| 2172 |
|
|---|
| 2173 | /**
|
|---|
| 2174 | * Delete Follow-Up Processer
|
|---|
| 2175 | *
|
|---|
| 2176 | * @author Varun Shoor
|
|---|
| 2177 | * @param int $_ticketID The Ticket ID
|
|---|
| 2178 | * @param int $_ticketFollowUpID The Ticket FollowUp ID
|
|---|
| 2179 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2180 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2181 | */
|
|---|
| 2182 | public function DeleteFollowUp($_ticketID, $_ticketFollowUpID)
|
|---|
| 2183 | {
|
|---|
| 2184 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2185 |
|
|---|
| 2186 | if (!$this->GetIsClassLoaded())
|
|---|
| 2187 | {
|
|---|
| 2188 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2189 |
|
|---|
| 2190 | return false;
|
|---|
| 2191 | } else if (empty($_ticketID)) {
|
|---|
| 2192 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2193 |
|
|---|
| 2194 | return false;
|
|---|
| 2195 | } else if ($_SWIFT->Staff->GetPermission('staff_tcandeletefollowup') == '0') {
|
|---|
| 2196 | return false;
|
|---|
| 2197 | }
|
|---|
| 2198 |
|
|---|
| 2199 | /*
|
|---|
| 2200 | * BUG FIX - Parminder Singh
|
|---|
| 2201 | *
|
|---|
| 2202 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2203 | *
|
|---|
| 2204 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2205 | */
|
|---|
| 2206 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2207 |
|
|---|
| 2208 | // Did the object load up?
|
|---|
| 2209 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2210 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2211 | }
|
|---|
| 2212 |
|
|---|
| 2213 | // Check permission
|
|---|
| 2214 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 2215 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2216 |
|
|---|
| 2217 | return false;
|
|---|
| 2218 |
|
|---|
| 2219 | }
|
|---|
| 2220 |
|
|---|
| 2221 | $_SWIFT_TicketFollowUpObject = new SWIFT_TicketFollowUp(new SWIFT_DataID($_ticketFollowUpID));
|
|---|
| 2222 | if (!$_SWIFT_TicketFollowUpObject instanceof SWIFT_TicketFollowUp || !$_SWIFT_TicketFollowUpObject->GetIsClassLoaded())
|
|---|
| 2223 | {
|
|---|
| 2224 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2225 |
|
|---|
| 2226 | return false;
|
|---|
| 2227 | }
|
|---|
| 2228 |
|
|---|
| 2229 | $_SWIFT_TicketFollowUpObject->Delete();
|
|---|
| 2230 |
|
|---|
| 2231 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 2232 |
|
|---|
| 2233 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_UPDATETICKET,
|
|---|
| 2234 | $_SWIFT->Language->Get('al_delfollowup'),
|
|---|
| 2235 | SWIFT_TicketAuditLog::VALUE_NONE, 0, '', 0, '');
|
|---|
| 2236 |
|
|---|
| 2237 | $this->Load->Method('View', $_ticketID);
|
|---|
| 2238 |
|
|---|
| 2239 | return true;
|
|---|
| 2240 | }
|
|---|
| 2241 |
|
|---|
| 2242 | /**
|
|---|
| 2243 | * Render the Release tab for this Ticket
|
|---|
| 2244 | *
|
|---|
| 2245 | * @author Varun Shoor
|
|---|
| 2246 | * @param int $_ticketID The Ticket ID
|
|---|
| 2247 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 2248 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 2249 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 2250 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 2251 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 2252 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2253 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2254 | */
|
|---|
| 2255 | public function Release($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 2256 | $_ticketLimitOffset = 0) {
|
|---|
| 2257 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2258 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2259 |
|
|---|
| 2260 | return false;
|
|---|
| 2261 | }
|
|---|
| 2262 |
|
|---|
| 2263 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2264 |
|
|---|
| 2265 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2266 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2267 |
|
|---|
| 2268 | return false;
|
|---|
| 2269 | }
|
|---|
| 2270 |
|
|---|
| 2271 | /*
|
|---|
| 2272 | * BUG FIX - Parminder Singh
|
|---|
| 2273 | *
|
|---|
| 2274 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2275 | *
|
|---|
| 2276 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2277 | */
|
|---|
| 2278 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2279 |
|
|---|
| 2280 | // Did the object load up?
|
|---|
| 2281 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2282 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2283 | }
|
|---|
| 2284 |
|
|---|
| 2285 | // Check permission
|
|---|
| 2286 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanrelease') == '0') {
|
|---|
| 2287 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2288 |
|
|---|
| 2289 | return false;
|
|---|
| 2290 |
|
|---|
| 2291 | }
|
|---|
| 2292 |
|
|---|
| 2293 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 2294 |
|
|---|
| 2295 | $this->View->RenderRelease($_SWIFT_TicketObject, $_SWIFT_UserObject, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID,
|
|---|
| 2296 | $_ticketLimitOffset);
|
|---|
| 2297 |
|
|---|
| 2298 | return true;
|
|---|
| 2299 | }
|
|---|
| 2300 |
|
|---|
| 2301 | /**
|
|---|
| 2302 | * Render the Release tab for this Ticket
|
|---|
| 2303 | *
|
|---|
| 2304 | * @author Varun Shoor
|
|---|
| 2305 | * @param int $_ticketID The Ticket ID
|
|---|
| 2306 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 2307 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 2308 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 2309 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 2310 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 2311 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2312 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2313 | */
|
|---|
| 2314 | public function ReleaseSubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 2315 | $_ticketLimitOffset = 0) {
|
|---|
| 2316 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2317 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2318 |
|
|---|
| 2319 | return false;
|
|---|
| 2320 | }
|
|---|
| 2321 |
|
|---|
| 2322 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2323 |
|
|---|
| 2324 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2325 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2326 |
|
|---|
| 2327 | return false;
|
|---|
| 2328 | }
|
|---|
| 2329 |
|
|---|
| 2330 | /*
|
|---|
| 2331 | * BUG FIX - Parminder Singh
|
|---|
| 2332 | *
|
|---|
| 2333 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2334 | *
|
|---|
| 2335 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2336 | */
|
|---|
| 2337 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2338 |
|
|---|
| 2339 | // Did the object load up?
|
|---|
| 2340 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2341 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2342 | }
|
|---|
| 2343 |
|
|---|
| 2344 | // Check permission
|
|---|
| 2345 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanrelease') == '0') {
|
|---|
| 2346 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2347 |
|
|---|
| 2348 | return false;
|
|---|
| 2349 |
|
|---|
| 2350 | }
|
|---|
| 2351 |
|
|---|
| 2352 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 2353 | /*
|
|---|
| 2354 | * BUG FIX - Nidhi Gupta
|
|---|
| 2355 | *
|
|---|
| 2356 | * SWIFT-839: Permission to restrict staff from moving tickets to departments they're not assigned to
|
|---|
| 2357 | *
|
|---|
| 2358 | * Comments: Added check for staff to move tickets in unassigned departments
|
|---|
| 2359 | */
|
|---|
| 2360 | if ($_SWIFT->Staff->GetPermission('staff_tcanchangeunassigneddepartment') == '0') {
|
|---|
| 2361 | if ($_SWIFT_TicketObject->Get('departmentid') != $_POST['reldepartmentid'] && !in_array($_POST['reldepartmentid'], $_SWIFT->Staff->GetAssignedDepartments())) {
|
|---|
| 2362 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 2363 | self::NAVIGATION_ID);
|
|---|
| 2364 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 2365 | $this->UserInterface->Footer();
|
|---|
| 2366 |
|
|---|
| 2367 | return false;
|
|---|
| 2368 | }
|
|---|
| 2369 | }
|
|---|
| 2370 |
|
|---|
| 2371 |
|
|---|
| 2372 | // Process Tags
|
|---|
| 2373 | if ($_SWIFT->Staff->GetPermission('staff_canupdatetags') != '0')
|
|---|
| 2374 | {
|
|---|
| 2375 | SWIFT_Tag::Process(SWIFT_TagLink::TYPE_TICKET, $_SWIFT_TicketObject->GetTicketID(),
|
|---|
| 2376 | SWIFT_UserInterface::GetMultipleInputValues('reltags'), $_SWIFT->Staff->GetStaffID());
|
|---|
| 2377 | }
|
|---|
| 2378 |
|
|---|
| 2379 | // Update Properties
|
|---|
| 2380 | if (isset($_POST['reldepartmentid']) && !empty($_POST['reldepartmentid'])) {
|
|---|
| 2381 | $_SWIFT_TicketObject->SetDepartment($_POST['reldepartmentid']);
|
|---|
| 2382 | }
|
|---|
| 2383 |
|
|---|
| 2384 | if (isset($_POST['relownerstaffid'])) {
|
|---|
| 2385 | $_SWIFT_TicketObject->SetOwner($_POST['relownerstaffid']);
|
|---|
| 2386 | }
|
|---|
| 2387 |
|
|---|
| 2388 | if (isset($_POST['reltickettypeid']) && !empty($_POST['reltickettypeid'])) {
|
|---|
| 2389 | $_SWIFT_TicketObject->SetType($_POST['reltickettypeid']);
|
|---|
| 2390 | }
|
|---|
| 2391 |
|
|---|
| 2392 | if (isset($_POST['relticketstatusid']) && !empty($_POST['relticketstatusid'])) {
|
|---|
| 2393 | $_SWIFT_TicketObject->SetStatus($_POST['relticketstatusid']);
|
|---|
| 2394 | }
|
|---|
| 2395 |
|
|---|
| 2396 | if (isset($_POST['relticketpriorityid']) && !empty($_POST['relticketpriorityid'])) {
|
|---|
| 2397 | $_SWIFT_TicketObject->SetPriority($_POST['relticketpriorityid']);
|
|---|
| 2398 | }
|
|---|
| 2399 |
|
|---|
| 2400 | if (isset($_POST['releaseticketnotes']) && trim($_POST['releaseticketnotes']) != '') {
|
|---|
| 2401 | /*
|
|---|
| 2402 | * BUG FIX - Varun Shoor
|
|---|
| 2403 | *
|
|---|
| 2404 | * SWIFT-738 New ticket notification does not work if the note is added from the Release tab
|
|---|
| 2405 | *
|
|---|
| 2406 | * Comments: Trigger notification event
|
|---|
| 2407 | */
|
|---|
| 2408 |
|
|---|
| 2409 | $_SWIFT_TicketObject->NotificationManager->SetEvent('newticketnotes');
|
|---|
| 2410 |
|
|---|
| 2411 | $_staffName = $_SWIFT->Staff->GetProperty('fullname');
|
|---|
| 2412 | $_staffEmail = $_SWIFT->Staff->GetProperty('email');
|
|---|
| 2413 |
|
|---|
| 2414 | $_SWIFT_TicketObject->SetWatcherProperties($_staffName, sprintf($_SWIFT->Language->Get('watcherprefix'), $_staffName, $_staffEmail) . SWIFT_CRLF . $_POST['releaseticketnotes']);
|
|---|
| 2415 |
|
|---|
| 2416 | $_SWIFT_TicketObject->CreateNote($_SWIFT_UserObject, $_POST['releaseticketnotes'], $_POST['notecolor_releaseticketnotes'], $_POST['releasenotetype']);
|
|---|
| 2417 | }
|
|---|
| 2418 |
|
|---|
| 2419 | $_dueDateline = GetDateFieldTimestamp('releasedue');
|
|---|
| 2420 | $_resolutionDueDateline = GetDateFieldTimestamp('releaseresolutiondue');
|
|---|
| 2421 |
|
|---|
| 2422 | // Due Dateline
|
|---|
| 2423 | if (!empty($_dueDateline) && gmdate('d M Y h:i A', $_dueDateline) != gmdate('d M Y h:i A', $_SWIFT_TicketObject->GetProperty('duetime'))) {
|
|---|
| 2424 | $_SWIFT_TicketObject->SetDue($_dueDateline);
|
|---|
| 2425 |
|
|---|
| 2426 | // We need to clear it?
|
|---|
| 2427 | } else if (empty($_dueDateline) && $_SWIFT_TicketObject->GetProperty('duetime') != '0') {
|
|---|
| 2428 | $_SWIFT_TicketObject->ClearOverdue();
|
|---|
| 2429 | }
|
|---|
| 2430 |
|
|---|
| 2431 | // Resolution Due Dateline
|
|---|
| 2432 | if (!empty($_resolutionDueDateline) && gmdate('d M Y h:i A', $_resolutionDueDateline) != gmdate('d M Y h:i A', $_SWIFT_TicketObject->GetProperty('resolutionduedateline'))) {
|
|---|
| 2433 | $_SWIFT_TicketObject->SetResolutionDue($_resolutionDueDateline);
|
|---|
| 2434 |
|
|---|
| 2435 | // We need to clear it?
|
|---|
| 2436 | } else if (empty($_resolutionDueDateline) && $_SWIFT_TicketObject->GetProperty('resolutionduedateline') != '0') {
|
|---|
| 2437 | $_SWIFT_TicketObject->ClearResolutionDue();
|
|---|
| 2438 | }
|
|---|
| 2439 |
|
|---|
| 2440 | // Time tracking stuff
|
|---|
| 2441 | if (!empty($_POST['relbillingtimeworked']) || !empty($_POST['relbillingtimebillable']))
|
|---|
| 2442 | {
|
|---|
| 2443 | // Create the time worked entry
|
|---|
| 2444 | $_SWIFT_TicketTimeTrackObject = SWIFT_TicketTimeTrack::Create($_SWIFT_TicketObject, $_SWIFT->Staff,
|
|---|
| 2445 | self::GetBillingTime($_POST['relbillingtimeworked']), self::GetBillingTime($_POST['relbillingtimebillable']),
|
|---|
| 2446 | 1, '', $_SWIFT->Staff, DATENOW, DATENOW);
|
|---|
| 2447 | }
|
|---|
| 2448 |
|
|---|
| 2449 | // Begin Hook: staff_ticket_release
|
|---|
| 2450 | unset($_hookCode);
|
|---|
| 2451 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_release')) ? eval($_hookCode) : false;
|
|---|
| 2452 | // End Hook
|
|---|
| 2453 |
|
|---|
| 2454 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 2455 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 2456 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 2457 |
|
|---|
| 2458 | $_SWIFT_TicketViewObject = SWIFT_TicketViewRenderer::GetDefaultTicketViewObject($_departmentID);
|
|---|
| 2459 |
|
|---|
| 2460 | $_nextTicketID = false;
|
|---|
| 2461 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 2462 | $_nextTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'next', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 2463 | }
|
|---|
| 2464 |
|
|---|
| 2465 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 2466 |
|
|---|
| 2467 | // Does the new department belong to this staff? if not, we need to jump him back to list!
|
|---|
| 2468 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 2469 | if (isset($_POST['resdepartmentid']) && !empty($_POST['resdepartmentid']) && !in_array($_POST['resdepartmentid'], $_assignedDepartmentIDList)) {
|
|---|
| 2470 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 2471 | } else {
|
|---|
| 2472 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TICKET)
|
|---|
| 2473 | {
|
|---|
| 2474 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 2475 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_ACTIVETICKETLIST) {
|
|---|
| 2476 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 2477 |
|
|---|
| 2478 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TOPTICKETLIST) {
|
|---|
| 2479 | $this->Load->Controller('Manage')->Redirect('inbox', -1, -1, -1);
|
|---|
| 2480 |
|
|---|
| 2481 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 2482 | if (!empty($_nextTicketID))
|
|---|
| 2483 | {
|
|---|
| 2484 | $this->Load->Method('View', $_nextTicketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 2485 | } else {
|
|---|
| 2486 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 2487 | }
|
|---|
| 2488 | }
|
|---|
| 2489 | }
|
|---|
| 2490 |
|
|---|
| 2491 | return true;
|
|---|
| 2492 | }
|
|---|
| 2493 |
|
|---|
| 2494 | /**
|
|---|
| 2495 | * Render the Edit tab for this Ticket
|
|---|
| 2496 | *
|
|---|
| 2497 | * @author Varun Shoor
|
|---|
| 2498 | * @param int $_ticketID The Ticket ID
|
|---|
| 2499 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 2500 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 2501 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 2502 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 2503 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 2504 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2505 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2506 | */
|
|---|
| 2507 | public function Edit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 2508 | $_ticketLimitOffset = 0) {
|
|---|
| 2509 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2510 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2511 |
|
|---|
| 2512 | return false;
|
|---|
| 2513 | }
|
|---|
| 2514 |
|
|---|
| 2515 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2516 |
|
|---|
| 2517 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2518 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2519 |
|
|---|
| 2520 | return false;
|
|---|
| 2521 | }
|
|---|
| 2522 |
|
|---|
| 2523 | /*
|
|---|
| 2524 | * BUG FIX - Parminder Singh
|
|---|
| 2525 | *
|
|---|
| 2526 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2527 | *
|
|---|
| 2528 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2529 | */
|
|---|
| 2530 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2531 |
|
|---|
| 2532 | // Did the object load up?
|
|---|
| 2533 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2534 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2535 | }
|
|---|
| 2536 |
|
|---|
| 2537 | // Check permission
|
|---|
| 2538 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 2539 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2540 |
|
|---|
| 2541 | return false;
|
|---|
| 2542 |
|
|---|
| 2543 | }
|
|---|
| 2544 |
|
|---|
| 2545 | $this->View->RenderEdit($_SWIFT_TicketObject, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 2546 |
|
|---|
| 2547 | return true;
|
|---|
| 2548 | }
|
|---|
| 2549 |
|
|---|
| 2550 | /**
|
|---|
| 2551 | * Edit Tab Submission
|
|---|
| 2552 | *
|
|---|
| 2553 | * @author Varun Shoor
|
|---|
| 2554 | * @param int $_ticketID The Ticket ID
|
|---|
| 2555 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 2556 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 2557 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 2558 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 2559 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 2560 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2561 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2562 | */
|
|---|
| 2563 | public function EditSubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 2564 | $_ticketLimitOffset = 0) {
|
|---|
| 2565 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2566 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2567 |
|
|---|
| 2568 | return false;
|
|---|
| 2569 | }
|
|---|
| 2570 |
|
|---|
| 2571 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2572 |
|
|---|
| 2573 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2574 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2575 |
|
|---|
| 2576 | return false;
|
|---|
| 2577 | }
|
|---|
| 2578 |
|
|---|
| 2579 | /*
|
|---|
| 2580 | * BUG FIX - Parminder Singh
|
|---|
| 2581 | *
|
|---|
| 2582 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2583 | *
|
|---|
| 2584 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2585 | */
|
|---|
| 2586 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2587 |
|
|---|
| 2588 | // Did the object load up?
|
|---|
| 2589 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2590 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2591 | }
|
|---|
| 2592 |
|
|---|
| 2593 | // Check permission
|
|---|
| 2594 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 2595 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2596 |
|
|---|
| 2597 | return false;
|
|---|
| 2598 |
|
|---|
| 2599 | }
|
|---|
| 2600 |
|
|---|
| 2601 | /**
|
|---|
| 2602 | * BUG FIX: Parminder Singh
|
|---|
| 2603 | *
|
|---|
| 2604 | * SWIFT-1745: Regular expression during editing custom field
|
|---|
| 2605 | *
|
|---|
| 2606 | * Comments: Added Custom Field Check
|
|---|
| 2607 | */
|
|---|
| 2608 |
|
|---|
| 2609 | $_customFieldCheckResult = $this->CustomFieldManager->Check(SWIFT_CustomFieldManager::MODE_POST, SWIFT_UserInterface::MODE_EDIT,
|
|---|
| 2610 | array(SWIFT_CustomFieldGroup::GROUP_STAFFTICKET, SWIFT_CustomFieldGroup::GROUP_USERTICKET, SWIFT_CustomFieldGroup::GROUP_STAFFUSERTICKET), SWIFT_CustomFieldManager::CHECKMODE_STAFF, $_SWIFT_TicketObject->GetProperty('departmentid'));
|
|---|
| 2611 | if ($_customFieldCheckResult[0] == false)
|
|---|
| 2612 | {
|
|---|
| 2613 | SWIFT::Alert($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 2614 |
|
|---|
| 2615 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 2616 |
|
|---|
| 2617 | return false;
|
|---|
| 2618 | }
|
|---|
| 2619 |
|
|---|
| 2620 | /*
|
|---|
| 2621 | * BUG FIX - Varun Shoor
|
|---|
| 2622 | *
|
|---|
| 2623 | * SWIFT-590 Changes made to the user details in Staff CP are not effective (even though the Staff CP shows the updated information)
|
|---|
| 2624 | * SWIFT-953 User Organization does not get updated while changing the user details in ticket
|
|---|
| 2625 | *
|
|---|
| 2626 | * Comments: Changing the original fix because it did not have a provision for creating users in case one didnt exist.
|
|---|
| 2627 | */
|
|---|
| 2628 | $_userGroupID = SWIFT_UserGroup::RetrieveDefaultUserGroupID(SWIFT_UserGroup::TYPE_REGISTERED);
|
|---|
| 2629 |
|
|---|
| 2630 | /*
|
|---|
| 2631 | * BUG FIX - Varun Shoor
|
|---|
| 2632 | *
|
|---|
| 2633 | * SWIFT-1434 Editing and adding a space in the ticket recipient field of a ticket, help desk fails to read the address and shows a blank page while reply
|
|---|
| 2634 | *
|
|---|
| 2635 | * Comments: None
|
|---|
| 2636 | */
|
|---|
| 2637 | $_editEmail = trim($_POST['editemail']);
|
|---|
| 2638 | if (!IsEmailValid($_editEmail)) {
|
|---|
| 2639 | $_editEmail = $_SWIFT_TicketObject->GetProperty('email');
|
|---|
| 2640 | }
|
|---|
| 2641 |
|
|---|
| 2642 | // Update Properties
|
|---|
| 2643 | $_SWIFT_TicketObject->Update($_POST['editsubject'], $_POST['editfullname'], $_editEmail);
|
|---|
| 2644 |
|
|---|
| 2645 | /*
|
|---|
| 2646 | * BUG FIX - Simaranjit Singh
|
|---|
| 2647 | *
|
|---|
| 2648 | * SWIFT-2759: Error when editing tickets and further bug with creating user accounts
|
|---|
| 2649 | *
|
|---|
| 2650 | * Comments: None
|
|---|
| 2651 | */
|
|---|
| 2652 | $_userID = SWIFT_Ticket::GetOrCreateUserID($_editEmail, $_editEmail, $_userGroupID);
|
|---|
| 2653 |
|
|---|
| 2654 | /*
|
|---|
| 2655 | * BUG FIX - Varun Shoor
|
|---|
| 2656 | *
|
|---|
| 2657 | * SWIFT-1864 After editing the full name of a ticket from the Edit tab, it still shows the old full name of user on ticket.
|
|---|
| 2658 | *
|
|---|
| 2659 | */
|
|---|
| 2660 | SWIFT_TicketPost::UpdateFullnameAndEmailOnTicketUser($_SWIFT_TicketObject->GetTicketID(), $_SWIFT_TicketObject->GetProperty('userid'), $_userID, $_POST['editfullname'], $_editEmail);
|
|---|
| 2661 |
|
|---|
| 2662 | if (!empty($_userID) && $_userID != $_SWIFT_TicketObject->GetProperty('userid')) {
|
|---|
| 2663 | $_SWIFT_TicketObject->UpdateUser($_userID);
|
|---|
| 2664 | }
|
|---|
| 2665 |
|
|---|
| 2666 | // Update the Ticket SLA Plan
|
|---|
| 2667 | if ($_POST['editticketslaplanid'] != $_SWIFT_TicketObject->GetProperty('ticketslaplanid') && $_POST['editticketslaplanid'] != '0') {
|
|---|
| 2668 | try {
|
|---|
| 2669 | $_SWIFT_SLAPlanObject = new SWIFT_SLA(new SWIFT_DataID($_POST['editticketslaplanid']));
|
|---|
| 2670 |
|
|---|
| 2671 | $_SWIFT_TicketObject->SetSLA($_SWIFT_SLAPlanObject);
|
|---|
| 2672 | } catch (SWIFT_Exception $_SWIFT_ExceptionObject) {
|
|---|
| 2673 |
|
|---|
| 2674 | return false;
|
|---|
| 2675 | }
|
|---|
| 2676 | } else if ($_POST['editticketslaplanid'] == '0' && $_SWIFT_TicketObject->GetProperty('ticketslaplanid') != '0') {
|
|---|
| 2677 | $_SWIFT_TicketObject->ClearSLA();
|
|---|
| 2678 | }
|
|---|
| 2679 |
|
|---|
| 2680 | // Update Recipients
|
|---|
| 2681 | SWIFT_TicketRecipient::DeleteOnTicket(array($_SWIFT_TicketObject->GetTicketID()));
|
|---|
| 2682 |
|
|---|
| 2683 | $_thirdPartyEmailContainer = self::GetSanitizedEmailList('editthirdparty');
|
|---|
| 2684 | $_ccEmailContainer = self::GetSanitizedEmailList('editcc');
|
|---|
| 2685 | $_bccEmailContainer = self::GetSanitizedEmailList('editbcc');
|
|---|
| 2686 |
|
|---|
| 2687 | if (_is_array($_thirdPartyEmailContainer)) {
|
|---|
| 2688 | SWIFT_TicketRecipient::Create($_SWIFT_TicketObject, SWIFT_TicketRecipient::TYPE_THIRDPARTY, $_thirdPartyEmailContainer);
|
|---|
| 2689 | }
|
|---|
| 2690 |
|
|---|
| 2691 | if (_is_array($_ccEmailContainer)) {
|
|---|
| 2692 | SWIFT_TicketRecipient::Create($_SWIFT_TicketObject, SWIFT_TicketRecipient::TYPE_CC, $_ccEmailContainer);
|
|---|
| 2693 | }
|
|---|
| 2694 |
|
|---|
| 2695 | if (_is_array($_bccEmailContainer)) {
|
|---|
| 2696 | SWIFT_TicketRecipient::Create($_SWIFT_TicketObject, SWIFT_TicketRecipient::TYPE_BCC, $_bccEmailContainer);
|
|---|
| 2697 | }
|
|---|
| 2698 |
|
|---|
| 2699 | // Update Custom Field Values
|
|---|
| 2700 | $this->CustomFieldManager->Update(SWIFT_CustomFieldManager::MODE_POST, SWIFT_UserInterface::MODE_EDIT,
|
|---|
| 2701 | array(SWIFT_CustomFieldGroup::GROUP_STAFFTICKET, SWIFT_CustomFieldGroup::GROUP_USERTICKET, SWIFT_CustomFieldGroup::GROUP_STAFFUSERTICKET),
|
|---|
| 2702 | SWIFT_CustomFieldManager::CHECKMODE_STAFF, $_SWIFT_TicketObject->GetTicketID(), $_SWIFT_TicketObject->GetProperty('departmentid'));
|
|---|
| 2703 |
|
|---|
| 2704 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 2705 |
|
|---|
| 2706 | /*
|
|---|
| 2707 | * BUG FIX - Ravi Sharma
|
|---|
| 2708 | *
|
|---|
| 2709 | * SWIFT-3212 Due time resets on updating the ticket from edit tab
|
|---|
| 2710 | *
|
|---|
| 2711 | * Comments: None
|
|---|
| 2712 | */
|
|---|
| 2713 | if ($_SWIFT_TicketObject->GetProperty('isresolved') != '1')
|
|---|
| 2714 | {
|
|---|
| 2715 | /*
|
|---|
| 2716 | * Bug Fix - Mansi Wason
|
|---|
| 2717 | *
|
|---|
| 2718 | * SWIFT- 3835 "Incorrect SLA plan gets linked with the ticket when ticket is moved from a resolved status to unresolved status."
|
|---|
| 2719 | *
|
|---|
| 2720 | * comment - By clicking on 'Edit' tab and without making any changes if we 'Update' the ticket. This will lead to reset of the 'Reply Due' time which should not be the case.
|
|---|
| 2721 | */
|
|---|
| 2722 |
|
|---|
| 2723 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 2724 | }
|
|---|
| 2725 |
|
|---|
| 2726 | // Do we have to merge it?
|
|---|
| 2727 | if (!empty($_POST['mergeticketid'])) {
|
|---|
| 2728 | $_SWIFT_TicketObject_Merge = false;
|
|---|
| 2729 | $_POST['mergeticketid'] = Clean($_POST['mergeticketid']);
|
|---|
| 2730 | if (is_numeric($_POST['mergeticketid'])) {
|
|---|
| 2731 | $_SWIFT_TicketObject_Merge = new SWIFT_Ticket(new SWIFT_DataID($_POST['mergeticketid']));
|
|---|
| 2732 | } else {
|
|---|
| 2733 | $_ticketID_Merge = SWIFT_Ticket::GetTicketIDFromMask($_POST['mergeticketid']);
|
|---|
| 2734 | if (!empty($_ticketID_Merge)) {
|
|---|
| 2735 | $_SWIFT_TicketObject_Merge = new SWIFT_Ticket(new SWIFT_DataID($_ticketID_Merge));
|
|---|
| 2736 | }
|
|---|
| 2737 | }
|
|---|
| 2738 |
|
|---|
| 2739 | if ($_SWIFT_TicketObject_Merge instanceof SWIFT_Ticket && $_SWIFT_TicketObject_Merge->GetIsClassLoaded()) {
|
|---|
| 2740 | SWIFT_Ticket::Merge(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT_TicketObject_Merge->GetTicketID(), $_SWIFT->Staff->GetStaffID());
|
|---|
| 2741 | SWIFT::Info($this->Language->Get('titleeditmergesuccess'), $this->Language->Get('msgeditmergesuccess'));
|
|---|
| 2742 |
|
|---|
| 2743 | $_ticketID = $_SWIFT_TicketObject_Merge->GetTicketID();
|
|---|
| 2744 | $_departmentID = $_SWIFT_TicketObject_Merge->GetProperty('departmentid');
|
|---|
| 2745 | $_ticketStatusID = $_SWIFT_TicketObject_Merge->GetProperty('ticketstatusid');
|
|---|
| 2746 | $_ticketTypeID = $_SWIFT_TicketObject_Merge->GetProperty('tickettypeid');
|
|---|
| 2747 | $_ticketLimitOffset = -1;
|
|---|
| 2748 | } else {
|
|---|
| 2749 | SWIFT::Alert($this->Language->Get('titleeditmergefailed'), $this->Language->Get('msgeditmergefailed'));
|
|---|
| 2750 | }
|
|---|
| 2751 | }
|
|---|
| 2752 |
|
|---|
| 2753 | // Begin Hook: staff_ticket_edit
|
|---|
| 2754 | unset($_hookCode);
|
|---|
| 2755 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_edit')) ? eval($_hookCode) : false;
|
|---|
| 2756 | // End Hook
|
|---|
| 2757 |
|
|---|
| 2758 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 2759 |
|
|---|
| 2760 | /*
|
|---|
| 2761 | * BUG FIX - Parminder Singh
|
|---|
| 2762 | *
|
|---|
| 2763 | * SWIFT-2392: While adding more than one CC email address in a ticket, CC users list do not get updated in ticket
|
|---|
| 2764 | *
|
|---|
| 2765 | * Comments: $_POST, $_REQUEST and $_GET contains old values so making them empty
|
|---|
| 2766 | */
|
|---|
| 2767 | $GLOBALS['_POST'] = $GLOBALS['_REQUEST'] = $GLOBALS['_GET'] = array();
|
|---|
| 2768 | $GLOBALS['_POST']['isajax'] = true;
|
|---|
| 2769 |
|
|---|
| 2770 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 2771 |
|
|---|
| 2772 | return true;
|
|---|
| 2773 | }
|
|---|
| 2774 |
|
|---|
| 2775 | /**
|
|---|
| 2776 | * Retrieve the Sanitized Email List
|
|---|
| 2777 | *
|
|---|
| 2778 | * @author Varun Shoor
|
|---|
| 2779 | *
|
|---|
| 2780 | * @param string $_fieldName The Field Name
|
|---|
| 2781 | * @param bool $_isCheckbox
|
|---|
| 2782 | *
|
|---|
| 2783 | * @return array
|
|---|
| 2784 | */
|
|---|
| 2785 | static protected function GetSanitizedEmailList($_fieldName, $_isCheckbox = false) {
|
|---|
| 2786 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2787 |
|
|---|
| 2788 | $_emailContainer = array();
|
|---|
| 2789 |
|
|---|
| 2790 | $_postEmailValues = SWIFT_UserInterface::GetMultipleInputValues($_fieldName, $_isCheckbox);
|
|---|
| 2791 | if (_is_array($_postEmailValues))
|
|---|
| 2792 | {
|
|---|
| 2793 | foreach ($_postEmailValues as $_key => $_val)
|
|---|
| 2794 | {
|
|---|
| 2795 | if (IsEmailValid($_val))
|
|---|
| 2796 | {
|
|---|
| 2797 | $_emailContainer[] = $_val;
|
|---|
| 2798 | }
|
|---|
| 2799 | }
|
|---|
| 2800 | }
|
|---|
| 2801 | return $_emailContainer;
|
|---|
| 2802 | }
|
|---|
| 2803 |
|
|---|
| 2804 | /**
|
|---|
| 2805 | * Render the Audit Log for this Ticket
|
|---|
| 2806 | *
|
|---|
| 2807 | * @author Varun Shoor
|
|---|
| 2808 | * @param int $_ticketID The Ticket ID
|
|---|
| 2809 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2810 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2811 | */
|
|---|
| 2812 | public function AuditLog($_ticketID) {
|
|---|
| 2813 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2814 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2815 |
|
|---|
| 2816 | return false;
|
|---|
| 2817 | }
|
|---|
| 2818 |
|
|---|
| 2819 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2820 |
|
|---|
| 2821 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2822 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2823 |
|
|---|
| 2824 | return false;
|
|---|
| 2825 | }
|
|---|
| 2826 |
|
|---|
| 2827 | /*
|
|---|
| 2828 | * BUG FIX - Parminder Singh
|
|---|
| 2829 | *
|
|---|
| 2830 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2831 | *
|
|---|
| 2832 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2833 | */
|
|---|
| 2834 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2835 |
|
|---|
| 2836 | // Did the object load up?
|
|---|
| 2837 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2838 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2839 | }
|
|---|
| 2840 |
|
|---|
| 2841 | // Check permission
|
|---|
| 2842 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanviewauditlog') == '0') {
|
|---|
| 2843 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2844 |
|
|---|
| 2845 | return false;
|
|---|
| 2846 |
|
|---|
| 2847 | }
|
|---|
| 2848 |
|
|---|
| 2849 | $this->View->RenderAuditLog($_SWIFT_TicketObject);
|
|---|
| 2850 |
|
|---|
| 2851 | return true;
|
|---|
| 2852 | }
|
|---|
| 2853 |
|
|---|
| 2854 | /**
|
|---|
| 2855 | * Render the History for this Ticket
|
|---|
| 2856 | *
|
|---|
| 2857 | * @author Varun Shoor
|
|---|
| 2858 | * @param int $_ticketID The Ticket ID
|
|---|
| 2859 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2860 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2861 | */
|
|---|
| 2862 | public function History($_ticketID) {
|
|---|
| 2863 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2864 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2865 |
|
|---|
| 2866 | return false;
|
|---|
| 2867 | }
|
|---|
| 2868 |
|
|---|
| 2869 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2870 |
|
|---|
| 2871 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2872 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2873 |
|
|---|
| 2874 | return false;
|
|---|
| 2875 | }
|
|---|
| 2876 |
|
|---|
| 2877 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2878 |
|
|---|
| 2879 | // Did the object load up?
|
|---|
| 2880 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2881 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2882 | }
|
|---|
| 2883 |
|
|---|
| 2884 | // Check permission
|
|---|
| 2885 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanviewtickets') == '0') {
|
|---|
| 2886 | echo $this->Language->Get('msgnoperm');
|
|---|
| 2887 |
|
|---|
| 2888 | return false;
|
|---|
| 2889 |
|
|---|
| 2890 | }
|
|---|
| 2891 |
|
|---|
| 2892 | $this->View->RenderHistory($_SWIFT_TicketObject);
|
|---|
| 2893 |
|
|---|
| 2894 | return true;
|
|---|
| 2895 | }
|
|---|
| 2896 |
|
|---|
| 2897 | /**
|
|---|
| 2898 | * Render the History for this Ticket
|
|---|
| 2899 | *
|
|---|
| 2900 | * @author Varun Shoor
|
|---|
| 2901 | * @param int $_ticketID The Ticket ID
|
|---|
| 2902 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2903 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2904 | */
|
|---|
| 2905 | public function HistoryUser($_userID) {
|
|---|
| 2906 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2907 |
|
|---|
| 2908 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2909 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2910 |
|
|---|
| 2911 | return false;
|
|---|
| 2912 | }
|
|---|
| 2913 |
|
|---|
| 2914 | $_SWIFT_UserObject = new SWIFT_User(new SWIFT_DataID($_userID));
|
|---|
| 2915 |
|
|---|
| 2916 | // Did the object load up?
|
|---|
| 2917 | if (!$_SWIFT_UserObject instanceof SWIFT_User || !$_SWIFT_UserObject->GetIsClassLoaded()) {
|
|---|
| 2918 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2919 | }
|
|---|
| 2920 |
|
|---|
| 2921 | $this->View->RenderHistory($_SWIFT_UserObject);
|
|---|
| 2922 |
|
|---|
| 2923 | return true;
|
|---|
| 2924 | }
|
|---|
| 2925 |
|
|---|
| 2926 | /**
|
|---|
| 2927 | * Render the History for this Ticket based on a list of emails
|
|---|
| 2928 | *
|
|---|
| 2929 | * @author Varun Shoor
|
|---|
| 2930 | * @param string $_baseData The Base64 Encoded Data
|
|---|
| 2931 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2932 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2933 | */
|
|---|
| 2934 | public function HistoryEmails($_baseData) {
|
|---|
| 2935 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2936 |
|
|---|
| 2937 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2938 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2939 |
|
|---|
| 2940 | return false;
|
|---|
| 2941 | }
|
|---|
| 2942 |
|
|---|
| 2943 | $_finalEmailList = array();
|
|---|
| 2944 |
|
|---|
| 2945 | parse_str(base64_decode($_baseData), $_dataContainer);
|
|---|
| 2946 |
|
|---|
| 2947 | if (isset($_dataContainer['email']) && _is_array($_dataContainer['email']))
|
|---|
| 2948 | {
|
|---|
| 2949 | foreach ($_dataContainer['email'] as $_email)
|
|---|
| 2950 | {
|
|---|
| 2951 | if (IsEmailValid($_email) && !in_array($_email, $_finalEmailList))
|
|---|
| 2952 | {
|
|---|
| 2953 | $_finalEmailList[] = $_email;
|
|---|
| 2954 | }
|
|---|
| 2955 | }
|
|---|
| 2956 | }
|
|---|
| 2957 |
|
|---|
| 2958 | $this->View->RenderHistory($_finalEmailList);
|
|---|
| 2959 |
|
|---|
| 2960 | return true;
|
|---|
| 2961 | }
|
|---|
| 2962 |
|
|---|
| 2963 | /**
|
|---|
| 2964 | * Render the Add Note form for this Ticket
|
|---|
| 2965 | *
|
|---|
| 2966 | * @author Varun Shoor
|
|---|
| 2967 | * @param int $_ticketID The Ticket ID
|
|---|
| 2968 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 2969 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 2970 | */
|
|---|
| 2971 | public function AddNote($_ticketID) {
|
|---|
| 2972 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2973 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2974 |
|
|---|
| 2975 | return false;
|
|---|
| 2976 | }
|
|---|
| 2977 |
|
|---|
| 2978 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 2979 |
|
|---|
| 2980 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 2981 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 2982 |
|
|---|
| 2983 | return false;
|
|---|
| 2984 | }
|
|---|
| 2985 |
|
|---|
| 2986 | /*
|
|---|
| 2987 | * BUG FIX - Parminder Singh
|
|---|
| 2988 | *
|
|---|
| 2989 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 2990 | *
|
|---|
| 2991 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 2992 | */
|
|---|
| 2993 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 2994 |
|
|---|
| 2995 | // Did the object load up?
|
|---|
| 2996 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 2997 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 2998 | }
|
|---|
| 2999 |
|
|---|
| 3000 | // Check permission
|
|---|
| 3001 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcaninsertticketnote') == '0') {
|
|---|
| 3002 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3003 |
|
|---|
| 3004 | return false;
|
|---|
| 3005 | }
|
|---|
| 3006 |
|
|---|
| 3007 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 3008 |
|
|---|
| 3009 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('addnote'), self::MENU_ID, self::NAVIGATION_ID);
|
|---|
| 3010 | $this->View->RenderNoteForm(SWIFT_UserInterface::MODE_INSERT, $_SWIFT_TicketObject, null, $_SWIFT_UserObject);
|
|---|
| 3011 | $this->UserInterface->Footer();
|
|---|
| 3012 |
|
|---|
| 3013 | return true;
|
|---|
| 3014 | }
|
|---|
| 3015 |
|
|---|
| 3016 | /**
|
|---|
| 3017 | * Render the Add Note form for this Ticket
|
|---|
| 3018 | *
|
|---|
| 3019 | * @author Varun Shoor
|
|---|
| 3020 | * @param int $_ticketID The Ticket ID
|
|---|
| 3021 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3022 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3023 | */
|
|---|
| 3024 | public function AddNoteSubmit($_ticketID) {
|
|---|
| 3025 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 3026 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3027 |
|
|---|
| 3028 | return false;
|
|---|
| 3029 | }
|
|---|
| 3030 |
|
|---|
| 3031 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3032 |
|
|---|
| 3033 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 3034 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3035 |
|
|---|
| 3036 | return false;
|
|---|
| 3037 | }
|
|---|
| 3038 |
|
|---|
| 3039 | /*
|
|---|
| 3040 | * BUG FIX - Parminder Singh
|
|---|
| 3041 | *
|
|---|
| 3042 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3043 | *
|
|---|
| 3044 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3045 | */
|
|---|
| 3046 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3047 |
|
|---|
| 3048 | // Did the object load up?
|
|---|
| 3049 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3050 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3051 | }
|
|---|
| 3052 |
|
|---|
| 3053 | // Check permission
|
|---|
| 3054 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcaninsertticketnote') == '0') {
|
|---|
| 3055 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3056 |
|
|---|
| 3057 | return false;
|
|---|
| 3058 | }
|
|---|
| 3059 |
|
|---|
| 3060 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 3061 |
|
|---|
| 3062 | // Notification Event
|
|---|
| 3063 | $_SWIFT_TicketObject->NotificationManager->SetEvent('newticketnotes');
|
|---|
| 3064 |
|
|---|
| 3065 | $_staffName = $_SWIFT->Staff->GetProperty('fullname');
|
|---|
| 3066 | $_staffEmail = $_SWIFT->Staff->GetProperty('email');
|
|---|
| 3067 |
|
|---|
| 3068 | $_SWIFT_TicketObject->SetWatcherProperties($_staffName, sprintf($_SWIFT->Language->Get('watcherprefix'), $_staffName, $_staffEmail) . SWIFT_CRLF . $_POST['ticketnotes']);
|
|---|
| 3069 |
|
|---|
| 3070 | $_forStaffID = false;
|
|---|
| 3071 | if (isset($_POST['forstaffid'])) {
|
|---|
| 3072 | $_forStaffID = intval($_POST['forstaffid']);
|
|---|
| 3073 | }
|
|---|
| 3074 |
|
|---|
| 3075 | if (isset($_POST['ticketnotes']) && trim($_POST['ticketnotes']) != '') {
|
|---|
| 3076 | $_SWIFT_TicketObject->CreateNote($_SWIFT_UserObject, $_POST['ticketnotes'], $_POST['notecolor_ticketnotes'], $_POST['notetype'], $_forStaffID);
|
|---|
| 3077 | }
|
|---|
| 3078 |
|
|---|
| 3079 | echo $this->View->RenderNotes($_SWIFT_TicketObject, $_SWIFT_UserObject);
|
|---|
| 3080 |
|
|---|
| 3081 | return true;
|
|---|
| 3082 | }
|
|---|
| 3083 |
|
|---|
| 3084 | /**
|
|---|
| 3085 | * Edit a note
|
|---|
| 3086 | *
|
|---|
| 3087 | * @author Varun Shoor
|
|---|
| 3088 | * @param int $_ticketID The Ticket ID
|
|---|
| 3089 | * @param int $_ticketNoteID The Ticket Note ID
|
|---|
| 3090 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3091 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3092 | */
|
|---|
| 3093 | public function EditNote($_ticketID, $_ticketNoteID)
|
|---|
| 3094 | {
|
|---|
| 3095 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3096 |
|
|---|
| 3097 | if (!$this->GetIsClassLoaded())
|
|---|
| 3098 | {
|
|---|
| 3099 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3100 |
|
|---|
| 3101 | return false;
|
|---|
| 3102 | } else if (empty($_ticketID)) {
|
|---|
| 3103 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3104 |
|
|---|
| 3105 | return false;
|
|---|
| 3106 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanupdateticketnote') == '0') {
|
|---|
| 3107 | return false;
|
|---|
| 3108 | }
|
|---|
| 3109 |
|
|---|
| 3110 | /*
|
|---|
| 3111 | * BUG FIX - Parminder Singh
|
|---|
| 3112 | *
|
|---|
| 3113 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3114 | *
|
|---|
| 3115 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3116 | */
|
|---|
| 3117 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3118 |
|
|---|
| 3119 | // Did the object load up?
|
|---|
| 3120 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3121 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3122 | }
|
|---|
| 3123 |
|
|---|
| 3124 | // Check permission
|
|---|
| 3125 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 3126 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3127 |
|
|---|
| 3128 | return false;
|
|---|
| 3129 |
|
|---|
| 3130 | }
|
|---|
| 3131 |
|
|---|
| 3132 | $_SWIFT_TicketNoteObject = new SWIFT_TicketNote($_ticketNoteID);
|
|---|
| 3133 | if (!$_SWIFT_TicketNoteObject instanceof SWIFT_TicketNote || !$_SWIFT_TicketNoteObject->GetIsClassLoaded())
|
|---|
| 3134 | {
|
|---|
| 3135 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3136 |
|
|---|
| 3137 | return false;
|
|---|
| 3138 | }
|
|---|
| 3139 |
|
|---|
| 3140 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('editnote'), self::MENU_ID, self::NAVIGATION_ID);
|
|---|
| 3141 | $this->View->RenderNoteForm(SWIFT_UserInterface::MODE_EDIT, $_SWIFT_TicketObject, $_SWIFT_TicketNoteObject);
|
|---|
| 3142 | $this->UserInterface->Footer();
|
|---|
| 3143 |
|
|---|
| 3144 | return true;
|
|---|
| 3145 | }
|
|---|
| 3146 |
|
|---|
| 3147 | /**
|
|---|
| 3148 | * Edit a note processor
|
|---|
| 3149 | *
|
|---|
| 3150 | * @author Varun Shoor
|
|---|
| 3151 | * @param int $_ticketID The Ticket ID
|
|---|
| 3152 | * @param int $_ticketNoteID The Ticket Note ID
|
|---|
| 3153 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3154 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3155 | */
|
|---|
| 3156 | public function EditNoteSubmit($_ticketID, $_ticketNoteID)
|
|---|
| 3157 | {
|
|---|
| 3158 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3159 |
|
|---|
| 3160 | if (!$this->GetIsClassLoaded())
|
|---|
| 3161 | {
|
|---|
| 3162 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3163 |
|
|---|
| 3164 | return false;
|
|---|
| 3165 | } else if (empty($_ticketID)) {
|
|---|
| 3166 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3167 |
|
|---|
| 3168 | return false;
|
|---|
| 3169 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanupdateticketnote') == '0') {
|
|---|
| 3170 | return false;
|
|---|
| 3171 | }
|
|---|
| 3172 |
|
|---|
| 3173 | /*
|
|---|
| 3174 | * BUG FIX - Parminder Singh
|
|---|
| 3175 | *
|
|---|
| 3176 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3177 | *
|
|---|
| 3178 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3179 | */
|
|---|
| 3180 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3181 |
|
|---|
| 3182 | // Did the object load up?
|
|---|
| 3183 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3184 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3185 | }
|
|---|
| 3186 |
|
|---|
| 3187 | // Check permission
|
|---|
| 3188 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 3189 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3190 |
|
|---|
| 3191 | return false;
|
|---|
| 3192 | }
|
|---|
| 3193 |
|
|---|
| 3194 | $_SWIFT_TicketNoteObject = new SWIFT_TicketNote($_ticketNoteID);
|
|---|
| 3195 | if (!$_SWIFT_TicketNoteObject instanceof SWIFT_TicketNote || !$_SWIFT_TicketNoteObject->GetIsClassLoaded())
|
|---|
| 3196 | {
|
|---|
| 3197 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3198 |
|
|---|
| 3199 | return false;
|
|---|
| 3200 | }
|
|---|
| 3201 |
|
|---|
| 3202 | // Edit notes
|
|---|
| 3203 | if (trim($_POST['ticketnotes']) != '')
|
|---|
| 3204 | {
|
|---|
| 3205 | $_SWIFT_TicketNoteObject->Update($_SWIFT->Staff->GetStaffID(), $_SWIFT->Staff->GetProperty('fullname'), $_POST['ticketnotes'], intval($_POST['notecolor_ticketnotes']));
|
|---|
| 3206 | }
|
|---|
| 3207 |
|
|---|
| 3208 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 3209 |
|
|---|
| 3210 | echo $this->View->RenderNotes($_SWIFT_TicketObject, $_SWIFT_UserObject);
|
|---|
| 3211 |
|
|---|
| 3212 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_NEWNOTE,
|
|---|
| 3213 | $_SWIFT->Language->Get('al_updatenote'),
|
|---|
| 3214 | SWIFT_TicketAuditLog::VALUE_NONE, 0, '', 0, '');
|
|---|
| 3215 |
|
|---|
| 3216 | return true;
|
|---|
| 3217 | }
|
|---|
| 3218 |
|
|---|
| 3219 | /**
|
|---|
| 3220 | * Delete Note Processer
|
|---|
| 3221 | *
|
|---|
| 3222 | * @author Varun Shoor
|
|---|
| 3223 | * @param int $_ticketID The Ticket ID
|
|---|
| 3224 | * @param int $_ticketNoteID The Ticket Note ID
|
|---|
| 3225 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3226 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3227 | */
|
|---|
| 3228 | public function DeleteNote($_ticketID, $_ticketNoteID)
|
|---|
| 3229 | {
|
|---|
| 3230 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3231 |
|
|---|
| 3232 | if (!$this->GetIsClassLoaded())
|
|---|
| 3233 | {
|
|---|
| 3234 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3235 |
|
|---|
| 3236 | return false;
|
|---|
| 3237 | } else if (empty($_ticketID)) {
|
|---|
| 3238 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3239 |
|
|---|
| 3240 | return false;
|
|---|
| 3241 | } else if ($_SWIFT->Staff->GetPermission('staff_tcandeleteticketnote') == '0') {
|
|---|
| 3242 | return false;
|
|---|
| 3243 | }
|
|---|
| 3244 |
|
|---|
| 3245 | /*
|
|---|
| 3246 | * BUG FIX - Parminder Singh
|
|---|
| 3247 | *
|
|---|
| 3248 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3249 | *
|
|---|
| 3250 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3251 | */
|
|---|
| 3252 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3253 |
|
|---|
| 3254 | // Did the object load up?
|
|---|
| 3255 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3256 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3257 | }
|
|---|
| 3258 |
|
|---|
| 3259 | // Check permission
|
|---|
| 3260 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 3261 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3262 |
|
|---|
| 3263 | return false;
|
|---|
| 3264 |
|
|---|
| 3265 | }
|
|---|
| 3266 |
|
|---|
| 3267 | $_SWIFT_TicketNoteObject = new SWIFT_TicketNote($_ticketNoteID);
|
|---|
| 3268 | if (!$_SWIFT_TicketNoteObject instanceof SWIFT_TicketNote || !$_SWIFT_TicketNoteObject->GetIsClassLoaded())
|
|---|
| 3269 | {
|
|---|
| 3270 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3271 |
|
|---|
| 3272 | return false;
|
|---|
| 3273 | }
|
|---|
| 3274 |
|
|---|
| 3275 |
|
|---|
| 3276 | $_SWIFT_TicketNoteObject->Delete();
|
|---|
| 3277 |
|
|---|
| 3278 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 3279 |
|
|---|
| 3280 | echo $this->View->RenderNotes($_SWIFT_TicketObject, $_SWIFT_UserObject);
|
|---|
| 3281 |
|
|---|
| 3282 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 3283 |
|
|---|
| 3284 | SWIFT_TicketAuditLog::AddToLog($_SWIFT_TicketObject, null, SWIFT_TicketAuditLog::ACTION_NEWNOTE,
|
|---|
| 3285 | $_SWIFT->Language->Get('al_deletenote'),
|
|---|
| 3286 | SWIFT_TicketAuditLog::VALUE_NONE, 0, '', 0, '');
|
|---|
| 3287 |
|
|---|
| 3288 | return true;
|
|---|
| 3289 | }
|
|---|
| 3290 |
|
|---|
| 3291 | /**
|
|---|
| 3292 | * Execute a workflow action
|
|---|
| 3293 | *
|
|---|
| 3294 | * @author Varun Shoor
|
|---|
| 3295 | * @param int $_ticketID The Ticket ID
|
|---|
| 3296 | * @param int $_ticketWorkflowID The Ticket Workflow ID
|
|---|
| 3297 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 3298 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 3299 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 3300 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 3301 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 3302 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3303 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3304 | */
|
|---|
| 3305 | public function ExecuteWorkflow($_ticketID, $_ticketWorkflowID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1,
|
|---|
| 3306 | $_ticketTypeID = -1, $_ticketLimitOffset = 0)
|
|---|
| 3307 | {
|
|---|
| 3308 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3309 |
|
|---|
| 3310 | if (!$this->GetIsClassLoaded())
|
|---|
| 3311 | {
|
|---|
| 3312 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3313 |
|
|---|
| 3314 | return false;
|
|---|
| 3315 | } else if (empty($_ticketID)) {
|
|---|
| 3316 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3317 |
|
|---|
| 3318 | return false;
|
|---|
| 3319 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanworkflow') == '0') {
|
|---|
| 3320 | return false;
|
|---|
| 3321 | }
|
|---|
| 3322 |
|
|---|
| 3323 | /*
|
|---|
| 3324 | * BUG FIX - Parminder Singh
|
|---|
| 3325 | *
|
|---|
| 3326 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3327 | *
|
|---|
| 3328 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3329 | */
|
|---|
| 3330 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3331 |
|
|---|
| 3332 | // Did the object load up?
|
|---|
| 3333 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3334 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3335 | }
|
|---|
| 3336 |
|
|---|
| 3337 | // Check permission
|
|---|
| 3338 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 3339 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3340 |
|
|---|
| 3341 | return false;
|
|---|
| 3342 | }
|
|---|
| 3343 |
|
|---|
| 3344 | // Attempt to load the workflow object
|
|---|
| 3345 | $_SWIFT_TicketWorkflowObject = new SWIFT_TicketWorkflow(new SWIFT_DataID($_ticketWorkflowID));
|
|---|
| 3346 | if (!$_SWIFT_TicketWorkflowObject instanceof SWIFT_TicketWorkflow || !$_SWIFT_TicketWorkflowObject->GetIsClassLoaded()) {
|
|---|
| 3347 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3348 | }
|
|---|
| 3349 |
|
|---|
| 3350 | $_ticketLinkedTableContainer = SWIFT_TicketLinkedTable::RetrieveOnTicket($_SWIFT_TicketObject);
|
|---|
| 3351 |
|
|---|
| 3352 | // Make sure this workflow is available to the current ticket
|
|---|
| 3353 | $_proceedWithWorkflow = false;
|
|---|
| 3354 | if (isset($_ticketLinkedTableContainer[SWIFT_TicketLinkedTable::LINKTYPE_WORKFLOW])) {
|
|---|
| 3355 | foreach ($_ticketLinkedTableContainer[SWIFT_TicketLinkedTable::LINKTYPE_WORKFLOW] as $_ticketLinkedTableID => $_ticketLinkedTableValue) {
|
|---|
| 3356 | if ($_ticketLinkedTableValue['linktypeid'] == $_ticketWorkflowID) {
|
|---|
| 3357 | $_proceedWithWorkflow = true;
|
|---|
| 3358 | }
|
|---|
| 3359 | }
|
|---|
| 3360 | }
|
|---|
| 3361 |
|
|---|
| 3362 | if ($_proceedWithWorkflow) {
|
|---|
| 3363 | $_SWIFT_TicketWorkflowObject->ExecuteActions($_SWIFT_TicketObject);
|
|---|
| 3364 | }
|
|---|
| 3365 |
|
|---|
| 3366 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 3367 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 3368 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 3369 |
|
|---|
| 3370 | // Trash?
|
|---|
| 3371 | if ($_SWIFT_TicketObject->GetProperty('departmentid') == '0') {
|
|---|
| 3372 | $_departmentID = 0;
|
|---|
| 3373 | $_ticketStatusID = -1;
|
|---|
| 3374 | $_ticketTypeID = -1;
|
|---|
| 3375 |
|
|---|
| 3376 | // Department Changed?
|
|---|
| 3377 | } else if ($_SWIFT_TicketObject->GetProperty('departmentid') != $_departmentID && $_departmentID != -1) {
|
|---|
| 3378 | $_departmentID = intval($_SWIFT_TicketObject->GetProperty('departmentid'));
|
|---|
| 3379 | $_ticketStatusID = -1;
|
|---|
| 3380 | $_ticketTypeID = -1;
|
|---|
| 3381 | }
|
|---|
| 3382 |
|
|---|
| 3383 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 3384 |
|
|---|
| 3385 | // Execute notifications
|
|---|
| 3386 | if ($_proceedWithWorkflow) {
|
|---|
| 3387 | $_workflowNotificationContainer = SWIFT_TicketWorkflowNotification::RetrieveOnWorkflow($_ticketWorkflowID);
|
|---|
| 3388 | foreach ($_workflowNotificationContainer as $_ticketWorkflowNotificationID => $_ticketWorkflowNotificationContainer) {
|
|---|
| 3389 | $_notificationSubject = $_ticketWorkflowNotificationContainer['subject'];
|
|---|
| 3390 | $_notificationContents = $_ticketWorkflowNotificationContainer['notificationcontents'];
|
|---|
| 3391 |
|
|---|
| 3392 | $_notificationType = false;
|
|---|
| 3393 | switch ($_ticketWorkflowNotificationContainer['notificationtype']) {
|
|---|
| 3394 | case SWIFT_TicketWorkflowNotification::TYPE_USER:
|
|---|
| 3395 | $_notificationType = SWIFT_TicketNotification::TYPE_USER;
|
|---|
| 3396 | break;
|
|---|
| 3397 |
|
|---|
| 3398 | case SWIFT_TicketWorkflowNotification::TYPE_USERORGANIZATION:
|
|---|
| 3399 | $_notificationType = SWIFT_TicketNotification::TYPE_USERORGANIZATION;
|
|---|
| 3400 | break;
|
|---|
| 3401 |
|
|---|
| 3402 | case SWIFT_TicketWorkflowNotification::TYPE_STAFF:
|
|---|
| 3403 | $_notificationType = SWIFT_TicketNotification::TYPE_STAFF;
|
|---|
| 3404 | break;
|
|---|
| 3405 |
|
|---|
| 3406 | case SWIFT_TicketWorkflowNotification::TYPE_TEAM:
|
|---|
| 3407 | $_notificationType = SWIFT_TicketNotification::TYPE_TEAM;
|
|---|
| 3408 | break;
|
|---|
| 3409 |
|
|---|
| 3410 | case SWIFT_TicketWorkflowNotification::TYPE_DEPARTMENT:
|
|---|
| 3411 | $_notificationType = SWIFT_TicketNotification::TYPE_DEPARTMENT;
|
|---|
| 3412 | break;
|
|---|
| 3413 |
|
|---|
| 3414 | default:
|
|---|
| 3415 | break;
|
|---|
| 3416 | }
|
|---|
| 3417 |
|
|---|
| 3418 | $_SWIFT_TicketObject->Notification->Dispatch($_notificationType, array(), $_notificationSubject, $_notificationContents);
|
|---|
| 3419 | }
|
|---|
| 3420 | }
|
|---|
| 3421 |
|
|---|
| 3422 | return true;
|
|---|
| 3423 | }
|
|---|
| 3424 |
|
|---|
| 3425 | /**
|
|---|
| 3426 | * Ticket Jump Processor (Prev/Next)
|
|---|
| 3427 | *
|
|---|
| 3428 | * @author Varun Shoor
|
|---|
| 3429 | * @param int $_ticketID The Ticket ID
|
|---|
| 3430 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 3431 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 3432 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 3433 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 3434 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 3435 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3436 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3437 | */
|
|---|
| 3438 | public function Jump($_jumpType, $_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 3439 | $_ticketLimitOffset = 0)
|
|---|
| 3440 | {
|
|---|
| 3441 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3442 |
|
|---|
| 3443 | if (!$this->GetIsClassLoaded())
|
|---|
| 3444 | {
|
|---|
| 3445 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3446 |
|
|---|
| 3447 | return false;
|
|---|
| 3448 | } else if (empty($_ticketID)) {
|
|---|
| 3449 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3450 |
|
|---|
| 3451 | return false;
|
|---|
| 3452 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanviewtickets') == '0') {
|
|---|
| 3453 | return false;
|
|---|
| 3454 | }
|
|---|
| 3455 |
|
|---|
| 3456 | /*
|
|---|
| 3457 | * BUG FIX - Parminder Singh
|
|---|
| 3458 | *
|
|---|
| 3459 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3460 | *
|
|---|
| 3461 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3462 | */
|
|---|
| 3463 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3464 |
|
|---|
| 3465 | // Did the object load up?
|
|---|
| 3466 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3467 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3468 | }
|
|---|
| 3469 |
|
|---|
| 3470 | // Check permission
|
|---|
| 3471 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 3472 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3473 |
|
|---|
| 3474 | return false;
|
|---|
| 3475 | }
|
|---|
| 3476 |
|
|---|
| 3477 | $_SWIFT_TicketViewObject = SWIFT_TicketViewRenderer::GetDefaultTicketViewObject($_departmentID);
|
|---|
| 3478 |
|
|---|
| 3479 | $_jumpTicketID = 0;
|
|---|
| 3480 | if ($_jumpType == 'next')
|
|---|
| 3481 | {
|
|---|
| 3482 | $_jumpTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'next', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3483 | } else {
|
|---|
| 3484 | $_jumpTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'previous', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3485 | }
|
|---|
| 3486 |
|
|---|
| 3487 | if (!empty($_jumpTicketID))
|
|---|
| 3488 | {
|
|---|
| 3489 | $this->Load->Method('View', $_jumpTicketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 3490 | } else {
|
|---|
| 3491 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3492 | }
|
|---|
| 3493 |
|
|---|
| 3494 | return true;
|
|---|
| 3495 | }
|
|---|
| 3496 |
|
|---|
| 3497 | /**
|
|---|
| 3498 | * Ticket Reply Submission Processor
|
|---|
| 3499 | *
|
|---|
| 3500 | * @author Varun Shoor
|
|---|
| 3501 | * @param int $_ticketID The Ticket ID
|
|---|
| 3502 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 3503 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 3504 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 3505 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 3506 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 3507 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3508 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3509 | */
|
|---|
| 3510 | public function ReplySubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 3511 | $_ticketLimitOffset = 0)
|
|---|
| 3512 | {
|
|---|
| 3513 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3514 |
|
|---|
| 3515 | if (!$this->GetIsClassLoaded())
|
|---|
| 3516 | {
|
|---|
| 3517 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3518 |
|
|---|
| 3519 | return false;
|
|---|
| 3520 | } else if (empty($_ticketID)) {
|
|---|
| 3521 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3522 |
|
|---|
| 3523 | return false;
|
|---|
| 3524 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanreply') == '0') {
|
|---|
| 3525 | return false;
|
|---|
| 3526 | }
|
|---|
| 3527 |
|
|---|
| 3528 | $_emailQueueCache = $this->Cache->Get('queuecache');
|
|---|
| 3529 | $_templateGroupCache = $this->Cache->Get('templategroupcache');
|
|---|
| 3530 |
|
|---|
| 3531 | /*
|
|---|
| 3532 | * BUG FIX - Parminder Singh
|
|---|
| 3533 | *
|
|---|
| 3534 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3535 | *
|
|---|
| 3536 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3537 | */
|
|---|
| 3538 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3539 |
|
|---|
| 3540 | // Did the object load up?
|
|---|
| 3541 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3542 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3543 | }
|
|---|
| 3544 |
|
|---|
| 3545 | // Check permission
|
|---|
| 3546 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 3547 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3548 |
|
|---|
| 3549 | return false;
|
|---|
| 3550 | }
|
|---|
| 3551 | /*
|
|---|
| 3552 | * BUG FIX - Nidhi Gupta
|
|---|
| 3553 | *
|
|---|
| 3554 | * SWIFT-839: Permission to restrict staff from moving tickets to departments they're not assigned to
|
|---|
| 3555 | *
|
|---|
| 3556 | * Comments: Added check for staff to move tickets in unassigned departments
|
|---|
| 3557 | */
|
|---|
| 3558 | if ($_SWIFT->Staff->GetPermission('staff_tcanchangeunassigneddepartment') == '0') {
|
|---|
| 3559 | if ((isset($_POST['replydepartmentid']) && !in_array($_POST['replydepartmentid'], $_SWIFT->Staff->GetAssignedDepartments()))
|
|---|
| 3560 | || (isset($_POST['redepartmentid']) && !in_array($_POST['redepartmentid'], $_SWIFT->Staff->GetAssignedDepartments())))
|
|---|
| 3561 | {
|
|---|
| 3562 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 3563 | self::NAVIGATION_ID);
|
|---|
| 3564 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 3565 | $this->UserInterface->Footer();
|
|---|
| 3566 |
|
|---|
| 3567 | return false;
|
|---|
| 3568 | }
|
|---|
| 3569 | }
|
|---|
| 3570 |
|
|---|
| 3571 |
|
|---|
| 3572 | $_SWIFT_TicketViewObject = SWIFT_TicketViewRenderer::GetDefaultTicketViewObject($_departmentID);
|
|---|
| 3573 |
|
|---|
| 3574 | $_nextTicketID = false;
|
|---|
| 3575 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 3576 | $_nextTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'next', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3577 | }
|
|---|
| 3578 |
|
|---|
| 3579 | $this->_ProcessDispatchTab($_SWIFT_TicketObject, 'reply');
|
|---|
| 3580 |
|
|---|
| 3581 | $_dontSendEmail = false;
|
|---|
| 3582 | if (!isset($_POST['optreply_sendemail']) || (isset($_POST['optreply_sendmail']) && $_POST['optreply_sendmail'] != '1'))
|
|---|
| 3583 | {
|
|---|
| 3584 | $_dontSendEmail = true;
|
|---|
| 3585 | }
|
|---|
| 3586 |
|
|---|
| 3587 | $_isPrivate = false;
|
|---|
| 3588 | if (isset($_POST['optreply_private']) && $_POST['optreply_private'] == '1')
|
|---|
| 3589 | {
|
|---|
| 3590 | $_dontSendEmail = true;
|
|---|
| 3591 | $_isPrivate = true;
|
|---|
| 3592 | }
|
|---|
| 3593 |
|
|---|
| 3594 | $_isHTML = true;
|
|---|
| 3595 | $_POST['replycontents'] = self::SmartReply($_SWIFT_TicketObject, $_POST['replycontents']);
|
|---|
| 3596 |
|
|---|
| 3597 | $_fromEmailAddress = self::_GetDispatchFromEmail('reply');
|
|---|
| 3598 | $_emailQueueID = 0;
|
|---|
| 3599 | if (isset($_POST['replyfrom']) && $_POST['replyfrom'] > 0 && isset($_emailQueueCache['list'][$_POST['replyfrom']]))
|
|---|
| 3600 | {
|
|---|
| 3601 | $_emailQueueID = $_POST['replyfrom'];
|
|---|
| 3602 | }
|
|---|
| 3603 |
|
|---|
| 3604 | $_SWIFT_TicketObject->UpdateQueue($_emailQueueID);
|
|---|
| 3605 |
|
|---|
| 3606 | $_SWIFT_TicketPostObject = false;
|
|---|
| 3607 | if (isset($_POST['replycontents']) && trim($_POST['replycontents']) != '' && (!isset($_POST['optreply_createasuser']) || $_POST['optreply_createasuser'] == '0'))
|
|---|
| 3608 | {
|
|---|
| 3609 | $_SWIFT_TicketPostObject = SWIFT_TicketPost::CreateStaff($_SWIFT_TicketObject, $_SWIFT->Staff, SWIFT_Ticket::CREATIONMODE_STAFFCP, $_POST['replycontents'],
|
|---|
| 3610 | '', $_dontSendEmail, $_isHTML, $_fromEmailAddress, $_isPrivate);
|
|---|
| 3611 | $_ticketPostID = $_SWIFT_TicketPostObject->GetTicketPostID();
|
|---|
| 3612 |
|
|---|
| 3613 | } else if (isset($_POST['replycontents']) && trim($_POST['replycontents']) != '' && isset($_POST['optreply_createasuser']) && $_POST['optreply_createasuser'] == '1') {
|
|---|
| 3614 |
|
|---|
| 3615 | $_emailQueueID = $_SWIFT_TicketObject->GetProperty('emailqueueid');
|
|---|
| 3616 |
|
|---|
| 3617 | $_emailQueueContainer = false;
|
|---|
| 3618 | if (isset($_emailQueueCache['list'][$_emailQueueID]))
|
|---|
| 3619 | {
|
|---|
| 3620 | $_emailQueueContainer = $_emailQueueCache['list'][$_emailQueueID];
|
|---|
| 3621 | }
|
|---|
| 3622 |
|
|---|
| 3623 | $_templateGroupID = SWIFT_TemplateGroup::GetDefaultGroupID();
|
|---|
| 3624 |
|
|---|
| 3625 | if (_is_array($_emailQueueContainer) && isset($_templateGroupCache[$_emailQueueContainer['tgroupid']]))
|
|---|
| 3626 | {
|
|---|
| 3627 | $_templateGroupID = $_emailQueueContainer['tgroupid'];
|
|---|
| 3628 | }
|
|---|
| 3629 |
|
|---|
| 3630 | $_templateGroupContainer = $_templateGroupCache[$_templateGroupID];
|
|---|
| 3631 |
|
|---|
| 3632 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 3633 | if (!$_SWIFT_UserObject instanceof SWIFT_User || !$_SWIFT_UserObject->GetIsClassLoaded())
|
|---|
| 3634 | {
|
|---|
| 3635 | $_userID = SWIFT_Ticket::GetOrCreateUserID($_SWIFT_TicketObject->GetProperty('fullname'), $_SWIFT_TicketObject->GetProperty('email'), $_templateGroupContainer['regusergroupid']);
|
|---|
| 3636 | $_SWIFT_TicketObject->UpdateUser($_userID);
|
|---|
| 3637 | $_SWIFT_UserObject = new SWIFT_User(new SWIFT_DataID($_userID));
|
|---|
| 3638 | }
|
|---|
| 3639 |
|
|---|
| 3640 | $_ticketPostID = SWIFT_TicketPost::CreateClient($_SWIFT_TicketObject, $_SWIFT_UserObject, SWIFT_Ticket::CREATIONMODE_STAFFCP,
|
|---|
| 3641 | $_POST['replycontents'], '', SWIFT_TicketPost::CREATOR_USER, $_isHTML, false, array());
|
|---|
| 3642 | $_SWIFT_TicketPostObject = new SWIFT_TicketPost(new SWIFT_DataID($_ticketPostID));
|
|---|
| 3643 | }
|
|---|
| 3644 |
|
|---|
| 3645 | SWIFT_TicketPostLock::DeleteOnTicket(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff->GetStaffID());
|
|---|
| 3646 |
|
|---|
| 3647 | if ($_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && isset($_POST['optreply_createasuser']) && $_POST['optreply_createasuser'] == '1')
|
|---|
| 3648 | {
|
|---|
| 3649 | $_SWIFT_TicketObject->ProcessPostAttachments($_SWIFT_TicketPostObject, 'replyattachments');
|
|---|
| 3650 | }
|
|---|
| 3651 |
|
|---|
| 3652 | if (isset($_POST['optreply_watch']) && $_POST['optreply_watch'] == '1')
|
|---|
| 3653 | {
|
|---|
| 3654 | SWIFT_Ticket::Watch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 3655 | } else {
|
|---|
| 3656 | SWIFT_Ticket::UnWatch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 3657 | }
|
|---|
| 3658 |
|
|---|
| 3659 | $this->_ProcessFollowUp($_SWIFT_TicketObject, 're');
|
|---|
| 3660 |
|
|---|
| 3661 | // Begin Hook: staff_ticket_reply
|
|---|
| 3662 | unset($_hookCode);
|
|---|
| 3663 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_reply')) ? eval($_hookCode) : false;
|
|---|
| 3664 | // End Hook
|
|---|
| 3665 |
|
|---|
| 3666 | if ($_isPrivate == false)
|
|---|
| 3667 | {
|
|---|
| 3668 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 3669 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 3670 | /**
|
|---|
| 3671 | * BUG FIX - Ravi Sharma
|
|---|
| 3672 | *
|
|---|
| 3673 | * SWIFT-3333: Due time gets reapplied while replying the ticket, if Due time is already cleared from the ticket
|
|---|
| 3674 | *
|
|---|
| 3675 | * Comments: None.
|
|---|
| 3676 | */
|
|---|
| 3677 | if($_SWIFT_TicketObject->GetProperty('duetime') != '0')
|
|---|
| 3678 | {
|
|---|
| 3679 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 3680 | }
|
|---|
| 3681 | }
|
|---|
| 3682 |
|
|---|
| 3683 |
|
|---|
| 3684 | // Activity Log
|
|---|
| 3685 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('log_newreply'), $_SWIFT_TicketObject->GetTicketDisplayID()),
|
|---|
| 3686 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 3687 |
|
|---|
| 3688 | // Do we need to add a macro
|
|---|
| 3689 | $_addMacro = false;
|
|---|
| 3690 | if (isset($_POST['optreply_addmacro']) && $_POST['optreply_addmacro'] == '1' && $_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && $_SWIFT_TicketPostObject->GetIsClassLoaded())
|
|---|
| 3691 | {
|
|---|
| 3692 | $_addMacro = true;
|
|---|
| 3693 | }
|
|---|
| 3694 |
|
|---|
| 3695 | // Do we need to add a KB article
|
|---|
| 3696 | $_addKBArticle = false;
|
|---|
| 3697 | if (isset($_POST['optreply_addkb']) && $_POST['optreply_addkb'] == '1' && $_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && $_SWIFT_TicketPostObject->GetIsClassLoaded() && SWIFT_App::IsInstalled(APP_KNOWLEDGEBASE))
|
|---|
| 3698 | {
|
|---|
| 3699 | $_addKBArticle = true;
|
|---|
| 3700 | }
|
|---|
| 3701 |
|
|---|
| 3702 | // Does the new department belong to this staff? if not, we need to jump him back to list!
|
|---|
| 3703 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 3704 | if (isset($_POST['replydepartmentid']) && !empty($_POST['replydepartmentid']) && !in_array($_POST['replydepartmentid'], $_assignedDepartmentIDList)) {
|
|---|
| 3705 | if ($_addMacro)
|
|---|
| 3706 | {
|
|---|
| 3707 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_addKBArticle);
|
|---|
| 3708 | } else if ($_addKBArticle) {
|
|---|
| 3709 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3710 | } else {
|
|---|
| 3711 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3712 | }
|
|---|
| 3713 |
|
|---|
| 3714 | return true;
|
|---|
| 3715 | }
|
|---|
| 3716 |
|
|---|
| 3717 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TICKET)
|
|---|
| 3718 | {
|
|---|
| 3719 | if ($_addMacro)
|
|---|
| 3720 | {
|
|---|
| 3721 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'viewticket', $_departmentID, $_ticketStatusID, $_ticketTypeID, $_addKBArticle);
|
|---|
| 3722 | } else if ($_addKBArticle) {
|
|---|
| 3723 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'viewticket', $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3724 | } else {
|
|---|
| 3725 | $GLOBALS['_POST'] = $GLOBALS['_REQUEST'] = $GLOBALS['_GET'] = array();
|
|---|
| 3726 | $GLOBALS['_POST']['isajax'] = true;
|
|---|
| 3727 |
|
|---|
| 3728 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 3729 | }
|
|---|
| 3730 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_ACTIVETICKETLIST) {
|
|---|
| 3731 | if ($_addMacro)
|
|---|
| 3732 | {
|
|---|
| 3733 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_addKBArticle);
|
|---|
| 3734 | } else if ($_addKBArticle) {
|
|---|
| 3735 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3736 | } else {
|
|---|
| 3737 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3738 | }
|
|---|
| 3739 |
|
|---|
| 3740 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TOPTICKETLIST) {
|
|---|
| 3741 | if ($_addMacro)
|
|---|
| 3742 | {
|
|---|
| 3743 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'inbox', -1, -1, -1, $_addKBArticle);
|
|---|
| 3744 | } else if ($_addKBArticle) {
|
|---|
| 3745 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'inbox', -1, -1, -1);
|
|---|
| 3746 | } else {
|
|---|
| 3747 | $this->Load->Controller('Manage')->Redirect('inbox', -1, -1, -1);
|
|---|
| 3748 | }
|
|---|
| 3749 |
|
|---|
| 3750 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 3751 | if (!empty($_nextTicketID))
|
|---|
| 3752 | {
|
|---|
| 3753 | $GLOBALS['_POST'] = $GLOBALS['_REQUEST'] = $GLOBALS['_GET'] = array();
|
|---|
| 3754 | $GLOBALS['_POST']['isajax'] = true;
|
|---|
| 3755 |
|
|---|
| 3756 | $this->Load->Method('View', $_nextTicketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 3757 | } else {
|
|---|
| 3758 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3759 | }
|
|---|
| 3760 | }
|
|---|
| 3761 |
|
|---|
| 3762 | return true;
|
|---|
| 3763 | }
|
|---|
| 3764 |
|
|---|
| 3765 | /**
|
|---|
| 3766 | * Ticket Forward Submission Processor
|
|---|
| 3767 | *
|
|---|
| 3768 | * @author Varun Shoor
|
|---|
| 3769 | * @param int $_ticketID The Ticket ID
|
|---|
| 3770 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 3771 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 3772 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 3773 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 3774 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 3775 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 3776 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 3777 | */
|
|---|
| 3778 | public function ForwardSubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 3779 | $_ticketLimitOffset = 0)
|
|---|
| 3780 | {
|
|---|
| 3781 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 3782 |
|
|---|
| 3783 | if (!$this->GetIsClassLoaded())
|
|---|
| 3784 | {
|
|---|
| 3785 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 3786 |
|
|---|
| 3787 | return false;
|
|---|
| 3788 | } else if (empty($_ticketID)) {
|
|---|
| 3789 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3790 |
|
|---|
| 3791 | return false;
|
|---|
| 3792 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanforward') == '0') {
|
|---|
| 3793 | return false;
|
|---|
| 3794 | }
|
|---|
| 3795 |
|
|---|
| 3796 | /*
|
|---|
| 3797 | * BUG FIX - Parminder Singh
|
|---|
| 3798 | *
|
|---|
| 3799 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 3800 | *
|
|---|
| 3801 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 3802 | */
|
|---|
| 3803 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 3804 |
|
|---|
| 3805 | // Did the object load up?
|
|---|
| 3806 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 3807 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 3808 | }
|
|---|
| 3809 |
|
|---|
| 3810 | // Check permission
|
|---|
| 3811 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 3812 | echo $this->Language->Get('msgnoperm');
|
|---|
| 3813 |
|
|---|
| 3814 | return false;
|
|---|
| 3815 | }
|
|---|
| 3816 | /*
|
|---|
| 3817 | * BUG FIX - Nidhi Gupta
|
|---|
| 3818 | *
|
|---|
| 3819 | * SWIFT-839: Permission to restrict staff from moving tickets to departments they're not assigned to
|
|---|
| 3820 | *
|
|---|
| 3821 | * Comments: Added check for staff to move tickets in unassigned departments
|
|---|
| 3822 | */
|
|---|
| 3823 | if ($_SWIFT->Staff->GetPermission('staff_tcanchangeunassigneddepartment') == '0') {
|
|---|
| 3824 | if ((isset($_POST['forwarddepartmentid']) && !in_array($_POST['forwarddepartmentid'], $_SWIFT->Staff->GetAssignedDepartments()))
|
|---|
| 3825 | || (isset($_POST['frdepartmentid']) && !in_array($_POST['frdepartmentid'], $_SWIFT->Staff->GetAssignedDepartments())))
|
|---|
| 3826 | {
|
|---|
| 3827 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('viewticket'), self::MENU_ID,
|
|---|
| 3828 | self::NAVIGATION_ID);
|
|---|
| 3829 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 3830 | $this->UserInterface->Footer();
|
|---|
| 3831 |
|
|---|
| 3832 | return false;
|
|---|
| 3833 | }
|
|---|
| 3834 | }
|
|---|
| 3835 |
|
|---|
| 3836 | $_SWIFT_TicketViewObject = SWIFT_TicketViewRenderer::GetDefaultTicketViewObject($_departmentID);
|
|---|
| 3837 |
|
|---|
| 3838 | $_nextTicketID = false;
|
|---|
| 3839 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 3840 | $_nextTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'next', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3841 | }
|
|---|
| 3842 |
|
|---|
| 3843 | $_destinationEmailContainer = self::GetSanitizedEmailList('forwardto');
|
|---|
| 3844 | if (!_is_array($_destinationEmailContainer))
|
|---|
| 3845 | {
|
|---|
| 3846 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 3847 |
|
|---|
| 3848 | return false;
|
|---|
| 3849 | }
|
|---|
| 3850 |
|
|---|
| 3851 | $_destinationEmailAddress = $_destinationEmailContainer[0];
|
|---|
| 3852 |
|
|---|
| 3853 | $this->_ProcessDispatchTab($_SWIFT_TicketObject, 'forward');
|
|---|
| 3854 |
|
|---|
| 3855 | $_ticketRecipientContainer = SWIFT_TicketRecipient::RetrieveOnTicket($_SWIFT_TicketObject);
|
|---|
| 3856 | if ((!isset($_ticketRecipientContainer[SWIFT_TicketRecipient::TYPE_THIRDPARTY]) ||
|
|---|
| 3857 | (isset($_ticketRecipientContainer[SWIFT_TicketRecipient::TYPE_THIRDPARTY]) && !in_array($_destinationEmailAddress, $_ticketRecipientContainer[SWIFT_TicketRecipient::TYPE_THIRDPARTY])))
|
|---|
| 3858 | && isset($_POST['optforward_addrecipients']) && is_array($_POST['optforward_addrecipients']) && in_array($_destinationEmailAddress, $_POST['optforward_addrecipients']))
|
|---|
| 3859 | {
|
|---|
| 3860 | SWIFT_TicketRecipient::Create($_SWIFT_TicketObject, SWIFT_TicketRecipient::TYPE_THIRDPARTY, array($_destinationEmailAddress));
|
|---|
| 3861 | }
|
|---|
| 3862 |
|
|---|
| 3863 | $_dontSendEmail = false;
|
|---|
| 3864 | if (!isset($_POST['optforward_sendemail']) || (isset($_POST['optforward_sendmail']) && $_POST['optforward_sendmail'] != '1'))
|
|---|
| 3865 | {
|
|---|
| 3866 | $_dontSendEmail = true;
|
|---|
| 3867 | }
|
|---|
| 3868 |
|
|---|
| 3869 | $_isPrivate = false;
|
|---|
| 3870 | if (isset($_POST['optforward_private']) && $_POST['optforward_private'] == '1')
|
|---|
| 3871 | {
|
|---|
| 3872 | $_dontSendEmail = true;
|
|---|
| 3873 | $_isPrivate = true;
|
|---|
| 3874 | }
|
|---|
| 3875 |
|
|---|
| 3876 | $_isHTML = true;
|
|---|
| 3877 |
|
|---|
| 3878 | $_POST['forwardcontents'] = self::SmartReply($_SWIFT_TicketObject, $_POST['forwardcontents']);
|
|---|
| 3879 |
|
|---|
| 3880 | $_fromEmailAddress = self::_GetDispatchFromEmail('forward');
|
|---|
| 3881 |
|
|---|
| 3882 | $_emailQueueCache = $_SWIFT->Cache->Get('queuecache');
|
|---|
| 3883 | $_emailQueueID = 0;
|
|---|
| 3884 | if ($_POST['forwardfrom'] > 0 && isset($_emailQueueCache['list'][$_POST['forwardfrom']]))
|
|---|
| 3885 | {
|
|---|
| 3886 | $_emailQueueID = $_POST['forwardfrom'];
|
|---|
| 3887 | }
|
|---|
| 3888 |
|
|---|
| 3889 | $_SWIFT_TicketObject->UpdateQueue($_emailQueueID);
|
|---|
| 3890 |
|
|---|
| 3891 | $_SWIFT_TicketPostObject = false;
|
|---|
| 3892 | if ($_POST['forwardcontents'] != '')
|
|---|
| 3893 | {
|
|---|
| 3894 | /*
|
|---|
| 3895 | * BUG FIX - Ravi Sharma
|
|---|
| 3896 | *
|
|---|
| 3897 | * SWIFT-3402 Edit Subject Field option should be available on ticket forwarding page.
|
|---|
| 3898 | */
|
|---|
| 3899 | $_ticketPostID = SWIFT_TicketPost::CreateForward($_SWIFT_TicketObject, $_SWIFT->Staff, SWIFT_Ticket::CREATIONMODE_STAFFCP, $_POST['forwardcontents'], $_POST['forwardsubject'], $_destinationEmailAddress, false, $_isHTML, $_fromEmailAddress, $_isPrivate);
|
|---|
| 3900 |
|
|---|
| 3901 | $_SWIFT_TicketPostObject = new SWIFT_TicketPost(new SWIFT_DataID($_ticketPostID));
|
|---|
| 3902 | }
|
|---|
| 3903 |
|
|---|
| 3904 | if (isset($_POST['optforward_watch']) && $_POST['optforward_watch'] == '1')
|
|---|
| 3905 | {
|
|---|
| 3906 | SWIFT_Ticket::Watch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 3907 | } else {
|
|---|
| 3908 | SWIFT_Ticket::UnWatch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 3909 | }
|
|---|
| 3910 |
|
|---|
| 3911 | $this->_ProcessFollowUp($_SWIFT_TicketObject, 'fr');
|
|---|
| 3912 |
|
|---|
| 3913 | // Begin Hook: staff_ticket_forward
|
|---|
| 3914 | unset($_hookCode);
|
|---|
| 3915 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_forward')) ? eval($_hookCode) : false;
|
|---|
| 3916 | // End Hook
|
|---|
| 3917 |
|
|---|
| 3918 | if ($_isPrivate == false)
|
|---|
| 3919 | {
|
|---|
| 3920 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 3921 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 3922 | }
|
|---|
| 3923 |
|
|---|
| 3924 |
|
|---|
| 3925 | // Activity Log
|
|---|
| 3926 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('log_forward'), $_SWIFT_TicketObject->GetTicketDisplayID(), $_destinationEmailAddress),
|
|---|
| 3927 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 3928 |
|
|---|
| 3929 | // Do we need to add a macro
|
|---|
| 3930 | $_addMacro = false;
|
|---|
| 3931 | if (isset($_POST['optforward_addmacro']) && $_POST['optforward_addmacro'] == '1' && $_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && $_SWIFT_TicketPostObject->GetIsClassLoaded())
|
|---|
| 3932 | {
|
|---|
| 3933 | $_addMacro = true;
|
|---|
| 3934 | }
|
|---|
| 3935 |
|
|---|
| 3936 | // Do we need to add a KB article
|
|---|
| 3937 | $_addKBArticle = false;
|
|---|
| 3938 | if (isset($_POST['optforward_addkb']) && $_POST['optforward_addkb'] == '1' && $_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && $_SWIFT_TicketPostObject->GetIsClassLoaded() && SWIFT_App::IsInstalled(APP_KNOWLEDGEBASE))
|
|---|
| 3939 | {
|
|---|
| 3940 | $_addKBArticle = true;
|
|---|
| 3941 | }
|
|---|
| 3942 |
|
|---|
| 3943 | // Does the new department belong to this staff? if not, we need to jump him back to list!
|
|---|
| 3944 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 3945 | if (isset($_POST['forwarddepartmentid']) && !empty($_POST['forwarddepartmentid']) && !in_array($_POST['forwarddepartmentid'], $_assignedDepartmentIDList)) {
|
|---|
| 3946 | if ($_addMacro)
|
|---|
| 3947 | {
|
|---|
| 3948 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_addKBArticle);
|
|---|
| 3949 | } else if ($_addKBArticle) {
|
|---|
| 3950 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3951 | } else {
|
|---|
| 3952 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3953 | }
|
|---|
| 3954 |
|
|---|
| 3955 | return true;
|
|---|
| 3956 | }
|
|---|
| 3957 |
|
|---|
| 3958 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TICKET)
|
|---|
| 3959 | {
|
|---|
| 3960 | if ($_addMacro)
|
|---|
| 3961 | {
|
|---|
| 3962 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'viewticket', $_departmentID, $_ticketStatusID, $_ticketTypeID, $_addKBArticle);
|
|---|
| 3963 | } else if ($_addKBArticle) {
|
|---|
| 3964 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'viewticket', $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3965 | } else {
|
|---|
| 3966 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 3967 | }
|
|---|
| 3968 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_ACTIVETICKETLIST) {
|
|---|
| 3969 | if ($_addMacro)
|
|---|
| 3970 | {
|
|---|
| 3971 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_addKBArticle);
|
|---|
| 3972 | } else if ($_addKBArticle) {
|
|---|
| 3973 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3974 | } else {
|
|---|
| 3975 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3976 | }
|
|---|
| 3977 |
|
|---|
| 3978 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TOPTICKETLIST) {
|
|---|
| 3979 | if ($_addMacro)
|
|---|
| 3980 | {
|
|---|
| 3981 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'inbox', '-1', '-1', '-1', $_addKBArticle);
|
|---|
| 3982 | } else if ($_addKBArticle) {
|
|---|
| 3983 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'inbox', '-1', '-1', '-1');
|
|---|
| 3984 | } else {
|
|---|
| 3985 | $this->Load->Controller('Manage')->Redirect('inbox', -1, -1, -1);
|
|---|
| 3986 | }
|
|---|
| 3987 |
|
|---|
| 3988 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 3989 | if (!empty($_nextTicketID))
|
|---|
| 3990 | {
|
|---|
| 3991 | $this->Load->Method('View', $_nextTicketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 3992 | } else {
|
|---|
| 3993 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 3994 | }
|
|---|
| 3995 |
|
|---|
| 3996 | }
|
|---|
| 3997 |
|
|---|
| 3998 |
|
|---|
| 3999 |
|
|---|
| 4000 | return true;
|
|---|
| 4001 | }
|
|---|
| 4002 |
|
|---|
| 4003 | /**
|
|---|
| 4004 | * Retrieve the From Email Address for Dispatch Tab
|
|---|
| 4005 | *
|
|---|
| 4006 | * @author Varun Shoor
|
|---|
| 4007 | * @param string $_tabType The Tab Type
|
|---|
| 4008 | * @return string The From Email Address
|
|---|
| 4009 | * @throws SWIFT_Exception If Invalid Data is Provided
|
|---|
| 4010 | */
|
|---|
| 4011 | static protected function _GetDispatchFromEmail($_tabType)
|
|---|
| 4012 | {
|
|---|
| 4013 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 4014 |
|
|---|
| 4015 | $_fromEmailAddress = '';
|
|---|
| 4016 |
|
|---|
| 4017 | $_emailQueueCache = $_SWIFT->Cache->Get('queuecache');
|
|---|
| 4018 |
|
|---|
| 4019 | if (isset($_POST[$_tabType . 'from']))
|
|---|
| 4020 | {
|
|---|
| 4021 | if ($_POST[$_tabType . 'from'] == '-1')
|
|---|
| 4022 | {
|
|---|
| 4023 | $_fromEmailAddress = $_SWIFT->Staff->GetProperty('email');
|
|---|
| 4024 | } else if ($_POST[$_tabType . 'from'] == '0') {
|
|---|
| 4025 | $_fromEmailAddress = $_SWIFT->Settings->Get('general_returnemail');
|
|---|
| 4026 | } else if (isset($_emailQueueCache['list'][$_POST[$_tabType . 'from']])) {
|
|---|
| 4027 | if (!empty($_emailQueueCache['list'][$_POST[$_tabType . 'from']]['customfromemail'])) {
|
|---|
| 4028 | $_fromEmailAddress = $_emailQueueCache['list'][$_POST[$_tabType . 'from']]['customfromemail'];
|
|---|
| 4029 | } else {
|
|---|
| 4030 | $_fromEmailAddress = $_emailQueueCache['list'][$_POST[$_tabType . 'from']]['email'];
|
|---|
| 4031 | }
|
|---|
| 4032 | }
|
|---|
| 4033 | }
|
|---|
| 4034 |
|
|---|
| 4035 | return $_fromEmailAddress;
|
|---|
| 4036 | }
|
|---|
| 4037 |
|
|---|
| 4038 | /**
|
|---|
| 4039 | * Processes the common actions associated in Reply/Forward tabs.
|
|---|
| 4040 | *
|
|---|
| 4041 | * @author Varun Shoor
|
|---|
| 4042 | * @param SWIFT_Ticket $_SWIFT_TicketObject The SWIFT_Ticket Object Pointer
|
|---|
| 4043 | * @param string $_tabType The Tab Type
|
|---|
| 4044 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 4045 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 4046 | */
|
|---|
| 4047 | protected function _ProcessDispatchTab(SWIFT_Ticket $_SWIFT_TicketObject, $_tabType)
|
|---|
| 4048 | { $_SWIFT = SWIFT::GetInstance();
|
|---|
| 4049 |
|
|---|
| 4050 | if (!$this->GetIsClassLoaded())
|
|---|
| 4051 | {
|
|---|
| 4052 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 4053 |
|
|---|
| 4054 | return false;
|
|---|
| 4055 | } else if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 4056 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4057 | }
|
|---|
| 4058 |
|
|---|
| 4059 | // Process the notes
|
|---|
| 4060 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 4061 |
|
|---|
| 4062 | if (isset($_POST[$_tabType . 'ticketnotes']) && trim($_POST[$_tabType . 'ticketnotes']) != '') {
|
|---|
| 4063 | /*
|
|---|
| 4064 | * BUG FIX - Saloni Dhall
|
|---|
| 4065 | *
|
|---|
| 4066 | * SWIFT-1278 "New Ticket Note" notification does not work, when Note is added while replying the ticket
|
|---|
| 4067 | *
|
|---|
| 4068 | * Comments: Trigger notification event
|
|---|
| 4069 | */
|
|---|
| 4070 | $_SWIFT_TicketObject->NotificationManager->SetEvent('newticketnotes');
|
|---|
| 4071 |
|
|---|
| 4072 | $_staffName = $_SWIFT->Staff->GetProperty('fullname');
|
|---|
| 4073 | $_staffEmail = $_SWIFT->Staff->GetProperty('email');
|
|---|
| 4074 |
|
|---|
| 4075 | $_SWIFT_TicketObject->SetWatcherProperties($_staffName, sprintf($_SWIFT->Language->Get('watcherprefix'), $_staffName, $_staffEmail) . SWIFT_CRLF . $_POST[$_tabType . 'ticketnotes']);
|
|---|
| 4076 | $_SWIFT_TicketObject->CreateNote($_SWIFT_UserObject, $_POST[$_tabType . 'ticketnotes'],
|
|---|
| 4077 | $_POST['notecolor_' . $_tabType . 'ticketnotes'], $_POST[$_tabType . 'notetype'], false);
|
|---|
| 4078 | }
|
|---|
| 4079 |
|
|---|
| 4080 | // Process Ticket Priorities
|
|---|
| 4081 | $_departmentField = $_tabType . 'departmentid';
|
|---|
| 4082 | $_ownerField = $_tabType . 'ownerstaffid';
|
|---|
| 4083 | $_ticketTypeField = $_tabType . 'tickettypeid';
|
|---|
| 4084 | $_ticketStatusField = $_tabType . 'ticketstatusid';
|
|---|
| 4085 | $_ticketPriorityField = $_tabType . 'ticketpriorityid';
|
|---|
| 4086 |
|
|---|
| 4087 | if (isset($_POST[$_departmentField]) && $_POST[$_departmentField] != '0' &&
|
|---|
| 4088 | $_POST[$_departmentField] != $_SWIFT_TicketObject->GetProperty('departmentid'))
|
|---|
| 4089 | {
|
|---|
| 4090 | $_SWIFT_TicketObject->SetDepartment($_POST[$_departmentField]);
|
|---|
| 4091 | }
|
|---|
| 4092 |
|
|---|
| 4093 | if (isset($_POST[$_ownerField]) && $_POST[$_ownerField] != $_SWIFT_TicketObject->GetProperty('ownerstaffid'))
|
|---|
| 4094 | {
|
|---|
| 4095 | $_SWIFT_TicketObject->SetOwner($_POST[$_ownerField]);
|
|---|
| 4096 | }
|
|---|
| 4097 |
|
|---|
| 4098 | if (isset($_POST[$_ticketTypeField]) && $_POST[$_ticketTypeField] != $_SWIFT_TicketObject->GetProperty('tickettypeid'))
|
|---|
| 4099 | {
|
|---|
| 4100 | $_SWIFT_TicketObject->SetType($_POST[$_ticketTypeField]);
|
|---|
| 4101 | }
|
|---|
| 4102 |
|
|---|
| 4103 | if (isset($_POST[$_ticketStatusField]) && $_POST[$_ticketStatusField] != $_SWIFT_TicketObject->GetProperty('ticketstatusid'))
|
|---|
| 4104 | {
|
|---|
| 4105 | $_SWIFT_TicketObject->SetStatus($_POST[$_ticketStatusField]);
|
|---|
| 4106 | }
|
|---|
| 4107 |
|
|---|
| 4108 | if (isset($_POST[$_ticketPriorityField]) && $_POST[$_ticketPriorityField] != $_SWIFT_TicketObject->GetProperty('priorityid'))
|
|---|
| 4109 | {
|
|---|
| 4110 | $_SWIFT_TicketObject->SetPriority($_POST[$_ticketPriorityField]);
|
|---|
| 4111 | }
|
|---|
| 4112 |
|
|---|
| 4113 | // Update Tags
|
|---|
| 4114 | if ($_SWIFT->Staff->GetPermission('staff_canupdatetags') != '0') {
|
|---|
| 4115 | SWIFT_Tag::Process(SWIFT_TagLink::TYPE_TICKET, $_SWIFT_TicketObject->GetTicketID(),
|
|---|
| 4116 | SWIFT_UserInterface::GetMultipleInputValues($_tabType . 'tags'), $_SWIFT->Staff->GetStaffID());
|
|---|
| 4117 | }
|
|---|
| 4118 |
|
|---|
| 4119 | // Update Recipients
|
|---|
| 4120 | SWIFT_TicketRecipient::DeleteOnTicket(array($_SWIFT_TicketObject->GetTicketID()), true);
|
|---|
| 4121 |
|
|---|
| 4122 | $_ccEmailContainer = self::GetSanitizedEmailList($_tabType . 'cc');
|
|---|
| 4123 | $_bccEmailContainer = self::GetSanitizedEmailList($_tabType . 'bcc');
|
|---|
| 4124 | $_destinationEmailContainer = self::GetSanitizedEmailList($_tabType . 'to');
|
|---|
| 4125 | /*
|
|---|
| 4126 | * BUG FIX - Mansi Wason
|
|---|
| 4127 | *
|
|---|
| 4128 | * SWIFT-1618 If we forward a ticket to more than one e-mail address, mail will be received at first address only
|
|---|
| 4129 | *
|
|---|
| 4130 | * Comments: Add multiple To: address to CC: list, except first To: email address, which would be marked as it is.
|
|---|
| 4131 | */
|
|---|
| 4132 | array_shift($_destinationEmailContainer);
|
|---|
| 4133 |
|
|---|
| 4134 | $_ccEmailContainer = !empty($_destinationEmailContainer) ? array_merge($_ccEmailContainer, $_destinationEmailContainer) : $_ccEmailContainer;
|
|---|
| 4135 | $_thirdpartyEmailContainer = array();
|
|---|
| 4136 |
|
|---|
| 4137 | $_checkboxCCEmailContainer = self::GetSanitizedEmailList($_tabType . 'cc', true);
|
|---|
| 4138 | $_checkboxBCCEmailContainer = self::GetSanitizedEmailList($_tabType . 'bcc', true);
|
|---|
| 4139 |
|
|---|
| 4140 | $_ignoreCCEmailList = $_ignoreBCCEmailList = array();
|
|---|
| 4141 |
|
|---|
| 4142 | if (_is_array($_destinationEmailContainer) && count($_destinationEmailContainer) > 1) {
|
|---|
| 4143 | foreach ($_destinationEmailContainer as $_key => $_emailAddress) {
|
|---|
| 4144 | if ($_key == 0) {
|
|---|
| 4145 | continue;
|
|---|
| 4146 | }
|
|---|
| 4147 |
|
|---|
| 4148 | if (!in_array($_emailAddress, $_ccEmailContainer)) {
|
|---|
| 4149 | if ($_tabType == 'forward' && isset($_POST['optforward_addrecipients']) && is_array($_POST['optforward_addrecipients'])
|
|---|
| 4150 | && in_array($_emailAddress, $_POST['optforward_addrecipients'])
|
|---|
| 4151 | ) {
|
|---|
| 4152 | $_thirdpartyEmailContainer[] = $_emailAddress;
|
|---|
| 4153 | } else if ($_tabType != 'forward') {
|
|---|
| 4154 | $_ccEmailContainer[] = $_emailAddress;
|
|---|
| 4155 | }
|
|---|
| 4156 | }
|
|---|
| 4157 | }
|
|---|
| 4158 | }
|
|---|
| 4159 |
|
|---|
| 4160 | if (_is_array($_ccEmailContainer)) {
|
|---|
| 4161 | SWIFT_TicketRecipient::Create($_SWIFT_TicketObject, SWIFT_TicketRecipient::TYPE_CC, $_ccEmailContainer);
|
|---|
| 4162 |
|
|---|
| 4163 | foreach ($_ccEmailContainer as $_emailAddress)
|
|---|
| 4164 | {
|
|---|
| 4165 | $_checkHash = md5('taginputcheck_' . $_tabType . 'cc' . $_emailAddress);
|
|---|
| 4166 |
|
|---|
| 4167 | // Is it an existing entry AND the user didnt check it?
|
|---|
| 4168 | if (isset($_POST[$_checkHash]) && !in_array($_emailAddress, $_checkboxCCEmailContainer))
|
|---|
| 4169 | {
|
|---|
| 4170 | $_ignoreCCEmailList[] = $_emailAddress;
|
|---|
| 4171 | }
|
|---|
| 4172 | }
|
|---|
| 4173 |
|
|---|
| 4174 | }
|
|---|
| 4175 |
|
|---|
| 4176 | /*
|
|---|
| 4177 | * BUG FIX - Varun Shoor
|
|---|
| 4178 | *
|
|---|
| 4179 | * SWIFT-1100 Forwarding a ticket to more than one email adds the 2nd address or further in CC list instead of third party
|
|---|
| 4180 | *
|
|---|
| 4181 | */
|
|---|
| 4182 | if (_is_array($_thirdpartyEmailContainer)) {
|
|---|
| 4183 | SWIFT_TicketRecipient::Create($_SWIFT_TicketObject, SWIFT_TicketRecipient::TYPE_THIRDPARTY, $_thirdpartyEmailContainer);
|
|---|
| 4184 |
|
|---|
| 4185 | foreach ($_thirdpartyEmailContainer as $_emailAddress)
|
|---|
| 4186 | {
|
|---|
| 4187 | $_ccEmailContainer[] = $_emailAddress;
|
|---|
| 4188 | }
|
|---|
| 4189 | }
|
|---|
| 4190 |
|
|---|
| 4191 |
|
|---|
| 4192 | if (_is_array($_bccEmailContainer)) {
|
|---|
| 4193 | SWIFT_TicketRecipient::Create($_SWIFT_TicketObject, SWIFT_TicketRecipient::TYPE_BCC, $_bccEmailContainer);
|
|---|
| 4194 |
|
|---|
| 4195 | foreach ($_bccEmailContainer as $_emailAddress)
|
|---|
| 4196 | {
|
|---|
| 4197 | $_checkHash = md5('taginputcheck_' . $_tabType . 'bcc' . $_emailAddress);
|
|---|
| 4198 |
|
|---|
| 4199 | // Is it an existing entry AND the user didnt check it?
|
|---|
| 4200 | if (isset($_POST[$_checkHash]) && !in_array($_emailAddress, $_checkboxBCCEmailContainer))
|
|---|
| 4201 | {
|
|---|
| 4202 | $_ignoreBCCEmailList[] = $_emailAddress;
|
|---|
| 4203 | }
|
|---|
| 4204 | }
|
|---|
| 4205 | }
|
|---|
| 4206 |
|
|---|
| 4207 | SWIFT::Set('_ignoreCCEmail', $_ignoreCCEmailList);
|
|---|
| 4208 | SWIFT::Set('_ignoreBCCEmail', $_ignoreBCCEmailList);
|
|---|
| 4209 |
|
|---|
| 4210 | // Process Options
|
|---|
| 4211 | $_dueDateline = GetDateFieldTimestamp($_tabType . 'due');
|
|---|
| 4212 | $_resolutionDueDateline = GetDateFieldTimestamp($_tabType . 'resolutiondue');
|
|---|
| 4213 |
|
|---|
| 4214 | // Due Dateline
|
|---|
| 4215 | if (!empty($_dueDateline) && $_SWIFT_TicketObject->GetProperty('duetime') != '0' && gmdate('d M Y h:i A', $_dueDateline) != gmdate('d M Y h:i A', $_SWIFT_TicketObject->GetProperty('duetime'))) {
|
|---|
| 4216 | $_SWIFT_TicketObject->SetDue($_dueDateline);
|
|---|
| 4217 |
|
|---|
| 4218 | // We need to clear it?
|
|---|
| 4219 | } else if ($_tabType != 'newticket' && empty($_dueDateline) && $_SWIFT_TicketObject->GetProperty('duetime') != '0') {
|
|---|
| 4220 | /*
|
|---|
| 4221 | * BUG FIX - Bishwanath Jha
|
|---|
| 4222 | *
|
|---|
| 4223 | * SWIFT-2078: SLA plan is not applied correctly when ticket status is changed with staff reply
|
|---|
| 4224 | *
|
|---|
| 4225 | * Comments: Added this method to execute on shutdown. which allow SLA calculation first then clear overdue time.
|
|---|
| 4226 | */
|
|---|
| 4227 | register_shutdown_function(array($_SWIFT_TicketObject, 'ClearOverdue'));
|
|---|
| 4228 | }
|
|---|
| 4229 |
|
|---|
| 4230 | // Resolution Due Dateline
|
|---|
| 4231 | if (!empty($_resolutionDueDateline) && gmdate('d M Y h:i A', $_resolutionDueDateline) != gmdate('d M Y h:i A', $_SWIFT_TicketObject->GetProperty('resolutionduedateline')) && $_SWIFT_TicketObject->GetProperty('isresolved') != '1') {
|
|---|
| 4232 | $_SWIFT_TicketObject->SetResolutionDue($_resolutionDueDateline);
|
|---|
| 4233 |
|
|---|
| 4234 | // We need to clear it?
|
|---|
| 4235 | } else if ($_tabType != 'newticket' && empty($_resolutionDueDateline) && $_SWIFT_TicketObject->GetProperty('resolutionduedateline') != '0') {
|
|---|
| 4236 | $_SWIFT_TicketObject->ClearResolutionDue();
|
|---|
| 4237 | }
|
|---|
| 4238 |
|
|---|
| 4239 | // Process Draft
|
|---|
| 4240 | if ($_SWIFT_TicketObject->GetProperty('hasdraft') == '1')
|
|---|
| 4241 | {
|
|---|
| 4242 | SWIFT_TicketDraft::DeleteOnTicket(array($_SWIFT_TicketObject->GetTicketID()));
|
|---|
| 4243 |
|
|---|
| 4244 | $_SWIFT_TicketObject->ClearHasDraft();
|
|---|
| 4245 | }
|
|---|
| 4246 |
|
|---|
| 4247 | // Time tracking stuff
|
|---|
| 4248 | if (!empty($_POST[$_tabType . 'billingtimeworked']) || !empty($_POST[$_tabType . 'billingtimebillable']))
|
|---|
| 4249 | {
|
|---|
| 4250 | // Create the time worked entry
|
|---|
| 4251 | $_SWIFT_TicketTimeTrackObject = SWIFT_TicketTimeTrack::Create($_SWIFT_TicketObject, $_SWIFT->Staff,
|
|---|
| 4252 | self::GetBillingTime($_POST[$_tabType . 'billingtimeworked']), self::GetBillingTime($_POST[$_tabType . 'billingtimebillable']),
|
|---|
| 4253 | 1, '', $_SWIFT->Staff, DATENOW, DATENOW);
|
|---|
| 4254 | }
|
|---|
| 4255 |
|
|---|
| 4256 | return true;
|
|---|
| 4257 | }
|
|---|
| 4258 |
|
|---|
| 4259 | /**
|
|---|
| 4260 | * Ticket Save as Draft
|
|---|
| 4261 | *
|
|---|
| 4262 | * @author Varun Shoor
|
|---|
| 4263 | * @param int $_ticketID The Ticket ID
|
|---|
| 4264 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 4265 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 4266 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 4267 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 4268 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 4269 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 4270 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 4271 | */
|
|---|
| 4272 | public function SaveAsDraft($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 4273 | $_ticketLimitOffset = 0)
|
|---|
| 4274 | {
|
|---|
| 4275 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 4276 |
|
|---|
| 4277 | if (!$this->GetIsClassLoaded())
|
|---|
| 4278 | {
|
|---|
| 4279 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 4280 |
|
|---|
| 4281 | return false;
|
|---|
| 4282 | } else if (empty($_ticketID)) {
|
|---|
| 4283 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4284 |
|
|---|
| 4285 | return false;
|
|---|
| 4286 | } else if ($_SWIFT->Staff->GetPermission('staff_tcansaveasdraft') == '0') {
|
|---|
| 4287 | return false;
|
|---|
| 4288 | }
|
|---|
| 4289 |
|
|---|
| 4290 | /*
|
|---|
| 4291 | * BUG FIX - Parminder Singh
|
|---|
| 4292 | *
|
|---|
| 4293 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 4294 | *
|
|---|
| 4295 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 4296 | */
|
|---|
| 4297 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 4298 |
|
|---|
| 4299 | // Did the object load up?
|
|---|
| 4300 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 4301 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4302 | }
|
|---|
| 4303 |
|
|---|
| 4304 | // Check permission
|
|---|
| 4305 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 4306 | echo $this->Language->Get('msgnoperm');
|
|---|
| 4307 |
|
|---|
| 4308 | return false;
|
|---|
| 4309 | }
|
|---|
| 4310 |
|
|---|
| 4311 | $_SWIFT_TicketViewObject = SWIFT_TicketViewRenderer::GetDefaultTicketViewObject($_departmentID);
|
|---|
| 4312 |
|
|---|
| 4313 | $_nextTicketID = false;
|
|---|
| 4314 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 4315 | $_nextTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'next', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 4316 | }
|
|---|
| 4317 |
|
|---|
| 4318 | $this->_ProcessDispatchTab($_SWIFT_TicketObject, 'reply');
|
|---|
| 4319 |
|
|---|
| 4320 | // Save as Draft
|
|---|
| 4321 | if (trim($_POST['replycontents']) == '')
|
|---|
| 4322 | {
|
|---|
| 4323 | SWIFT_TicketDraft::DeleteOnTicket(array($_SWIFT_TicketObject->GetTicketID()));
|
|---|
| 4324 | $_SWIFT_TicketObject->ClearHasDraft();
|
|---|
| 4325 | } else {
|
|---|
| 4326 | SWIFT_TicketDraft::CreateIfNotExists($_SWIFT_TicketObject, $_SWIFT->Staff, $_POST['replycontents']);
|
|---|
| 4327 | }
|
|---|
| 4328 |
|
|---|
| 4329 | if (isset($_POST['optreply_watch']) && $_POST['optreply_watch'] == '1')
|
|---|
| 4330 | {
|
|---|
| 4331 | SWIFT_Ticket::Watch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 4332 | } else {
|
|---|
| 4333 | SWIFT_Ticket::UnWatch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 4334 | }
|
|---|
| 4335 |
|
|---|
| 4336 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 4337 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 4338 |
|
|---|
| 4339 | // Does the new department belong to this staff? if not, we need to jump him back to list!
|
|---|
| 4340 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 4341 | if (isset($_POST['replydepartmentid']) && !empty($_POST['replydepartmentid']) && !in_array($_POST['replydepartmentid'], $_assignedDepartmentIDList)) {
|
|---|
| 4342 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 4343 |
|
|---|
| 4344 | return true;
|
|---|
| 4345 | }
|
|---|
| 4346 |
|
|---|
| 4347 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TICKET)
|
|---|
| 4348 | {
|
|---|
| 4349 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 4350 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_ACTIVETICKETLIST) {
|
|---|
| 4351 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 4352 |
|
|---|
| 4353 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TOPTICKETLIST) {
|
|---|
| 4354 | $this->Load->Controller('Manage')->Redirect('inbox', -1, -1, -1);
|
|---|
| 4355 |
|
|---|
| 4356 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 4357 | if (!empty($_nextTicketID))
|
|---|
| 4358 | {
|
|---|
| 4359 | $this->Load->Method('View', $_nextTicketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 4360 | } else {
|
|---|
| 4361 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 4362 | }
|
|---|
| 4363 |
|
|---|
| 4364 | }
|
|---|
| 4365 |
|
|---|
| 4366 | return true;
|
|---|
| 4367 | }
|
|---|
| 4368 |
|
|---|
| 4369 | /**
|
|---|
| 4370 | * New Ticket Submission Processor
|
|---|
| 4371 | *
|
|---|
| 4372 | * @author Varun Shoor
|
|---|
| 4373 | * @param string $_ticketType The Ticket Type
|
|---|
| 4374 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 4375 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 4376 | */
|
|---|
| 4377 | public function NewTicketSubmit($_ticketType)
|
|---|
| 4378 | {
|
|---|
| 4379 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 4380 |
|
|---|
| 4381 | if (!$this->GetIsClassLoaded())
|
|---|
| 4382 | {
|
|---|
| 4383 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 4384 |
|
|---|
| 4385 | return false;
|
|---|
| 4386 | } else if ($_ticketType != 'sendmail' && $_ticketType != 'user') {
|
|---|
| 4387 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4388 | } else if ($_SWIFT->Staff->GetPermission('staff_tcaninsertticket') == '0') {
|
|---|
| 4389 | return false;
|
|---|
| 4390 | }
|
|---|
| 4391 |
|
|---|
| 4392 | /**
|
|---|
| 4393 | * ---------------------------------------------
|
|---|
| 4394 | * Begin Error Checking
|
|---|
| 4395 | * ---------------------------------------------
|
|---|
| 4396 | */
|
|---|
| 4397 | $_POST['tickettype'] = $_ticketType;
|
|---|
| 4398 |
|
|---|
| 4399 | $_POST['departmentid'] = $_POST['newticketdepartmentid'];
|
|---|
| 4400 |
|
|---|
| 4401 | if (trim($_POST['newticketsubject']) == '' || trim($_POST['newticketcontents']) == '')
|
|---|
| 4402 | {
|
|---|
| 4403 |
|
|---|
| 4404 | $this->UserInterface->CheckFields('newticketsubject', 'newticketcontents');
|
|---|
| 4405 |
|
|---|
| 4406 | $this->UserInterface->Error($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 4407 |
|
|---|
| 4408 | $this->Load->NewTicketForm();
|
|---|
| 4409 |
|
|---|
| 4410 | return false;
|
|---|
| 4411 |
|
|---|
| 4412 | // Only check TO field for the Send Mail Option
|
|---|
| 4413 | } else if ($_ticketType == 'sendmail' && (!SWIFT_UserInterface::GetMultipleInputValues('newticketto') ||
|
|---|
| 4414 | !_is_array(SWIFT_UserInterface::GetMultipleInputValues('newticketto')) || !$this->_CheckPOSTEmailContainer('newticketto'))) {
|
|---|
| 4415 |
|
|---|
| 4416 | SWIFT::ErrorField('newticketto');
|
|---|
| 4417 |
|
|---|
| 4418 | $this->UserInterface->Error($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 4419 |
|
|---|
| 4420 | $this->Load->NewTicketForm();
|
|---|
| 4421 |
|
|---|
| 4422 | return false;
|
|---|
| 4423 |
|
|---|
| 4424 | // Check sanity of all properties
|
|---|
| 4425 | } else if (!isset($_POST['newticketdepartmentid']) || empty($_POST['newticketdepartmentid']) ||
|
|---|
| 4426 | !isset($_POST['newticketticketstatusid']) || empty($_POST['newticketticketstatusid']) ||
|
|---|
| 4427 | !isset($_POST['newticketownerstaffid']) ||
|
|---|
| 4428 | !isset($_POST['newtickettickettypeid']) || empty($_POST['newtickettickettypeid']) ||
|
|---|
| 4429 | !isset($_POST['newticketticketpriorityid']) || empty($_POST['newticketticketpriorityid'])) {
|
|---|
| 4430 | $this->UserInterface->Error($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 4431 |
|
|---|
| 4432 | $this->Load->NewTicketForm();
|
|---|
| 4433 |
|
|---|
| 4434 | return false;
|
|---|
| 4435 |
|
|---|
| 4436 | // Check User ID
|
|---|
| 4437 | } else if ($_ticketType == 'user' && (!isset($_POST['autocomplete_userid']) || empty($_POST['autocomplete_userid']))) {
|
|---|
| 4438 | SWIFT::ErrorField('userid');
|
|---|
| 4439 |
|
|---|
| 4440 | $this->UserInterface->Error($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 4441 |
|
|---|
| 4442 | $this->Load->NewTicketForm();
|
|---|
| 4443 |
|
|---|
| 4444 | return false;
|
|---|
| 4445 |
|
|---|
| 4446 | }
|
|---|
| 4447 |
|
|---|
| 4448 | // Custom Field Check
|
|---|
| 4449 | $_customFieldCheckResult = $this->CustomFieldManager->Check(SWIFT_CustomFieldManager::MODE_POST, SWIFT_UserInterface::MODE_INSERT,
|
|---|
| 4450 | array(SWIFT_CustomFieldGroup::GROUP_STAFFTICKET, SWIFT_CustomFieldGroup::GROUP_STAFFUSERTICKET), SWIFT_CustomFieldManager::CHECKMODE_STAFF, $_POST['newticketdepartmentid']);
|
|---|
| 4451 | if ($_customFieldCheckResult[0] == false)
|
|---|
| 4452 | {
|
|---|
| 4453 | call_user_func_array(array('SWIFT', 'ErrorField'), $_customFieldCheckResult[1]);
|
|---|
| 4454 |
|
|---|
| 4455 | $this->UserInterface->Error($this->Language->Get('titlefieldempty'), $this->Language->Get('msgfieldempty'));
|
|---|
| 4456 |
|
|---|
| 4457 | $this->Load->NewTicketForm();
|
|---|
| 4458 |
|
|---|
| 4459 | return false;
|
|---|
| 4460 | }
|
|---|
| 4461 |
|
|---|
| 4462 | // Load the user object for the user based tickets
|
|---|
| 4463 | $_SWIFT_UserObject = false;
|
|---|
| 4464 | if ($_ticketType == 'user')
|
|---|
| 4465 | {
|
|---|
| 4466 | $_SWIFT_UserObject = new SWIFT_User(new SWIFT_DataID($_POST['autocomplete_userid']));
|
|---|
| 4467 | if (!$_SWIFT_UserObject instanceof SWIFT_User || !$_SWIFT_UserObject->GetIsClassLoaded())
|
|---|
| 4468 | {
|
|---|
| 4469 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4470 | }
|
|---|
| 4471 | }
|
|---|
| 4472 |
|
|---|
| 4473 |
|
|---|
| 4474 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 4475 | $_emailQueueCache = $_SWIFT->Cache->Get('queuecache');
|
|---|
| 4476 | $_templateGroupCache = $_SWIFT->Cache->Get('templategroupcache');
|
|---|
| 4477 | $_emailQueueID = 0;
|
|---|
| 4478 | if ($_POST['newticketfrom'] > 0 && isset($_emailQueueCache['list'][$_POST['newticketfrom']]))
|
|---|
| 4479 | {
|
|---|
| 4480 | $_emailQueueID = $_POST['newticketfrom'];
|
|---|
| 4481 | }
|
|---|
| 4482 |
|
|---|
| 4483 | $_dontSendEmail = false;
|
|---|
| 4484 | if (!isset($_POST['optnewticket_sendemail']) || (isset($_POST['optnewticket_sendmail']) && $_POST['optnewticket_sendmail'] != '1'))
|
|---|
| 4485 | {
|
|---|
| 4486 | $_dontSendEmail = true;
|
|---|
| 4487 | }
|
|---|
| 4488 |
|
|---|
| 4489 | $_dispatchAutoResponder = false;
|
|---|
| 4490 | if ($_ticketType != 'sendmail' && isset($_POST['optnewticket_sendar']) && $_POST['optnewticket_sendar'] == '1')
|
|---|
| 4491 | {
|
|---|
| 4492 | $_dispatchAutoResponder = true;
|
|---|
| 4493 | }
|
|---|
| 4494 |
|
|---|
| 4495 | $_isPrivate = false;
|
|---|
| 4496 | if (isset($_POST['optnewticket_private']) && $_POST['optnewticket_private'] == '1')
|
|---|
| 4497 | {
|
|---|
| 4498 | $_dontSendEmail = true;
|
|---|
| 4499 | $_isPrivate = true;
|
|---|
| 4500 | }
|
|---|
| 4501 |
|
|---|
| 4502 | // Create the ticket
|
|---|
| 4503 | $_creatorFullName = $_creatorEmail = $_phoneNumber = $_destinationEmail = '';
|
|---|
| 4504 | $_userID = 0;
|
|---|
| 4505 | $_ticketPhoneType = SWIFT_Ticket::TYPE_DEFAULT;
|
|---|
| 4506 | $_ticketCreator = SWIFT_Ticket::CREATOR_STAFF;
|
|---|
| 4507 | $_destinationEmailContainer = self::GetSanitizedEmailList('newticketto');
|
|---|
| 4508 | $_recurTicketType = SWIFT_TicketRecurrence::TICKETTYPE_ASUSER;
|
|---|
| 4509 |
|
|---|
| 4510 | $_ticketContents = '<div>' . $_POST['newticketcontents'] . '</div>';
|
|---|
| 4511 | $_ticketDispatchContents = $_POST['newticketcontents'] . SWIFT_CRLF;
|
|---|
| 4512 |
|
|---|
| 4513 | $_ownerStaffID = 0;
|
|---|
| 4514 | if (isset($_POST['newticketownerstaffid']) && $_POST['newticketownerstaffid'] != 0) {
|
|---|
| 4515 | $_ownerStaffID = intval($_POST['newticketownerstaffid']);
|
|---|
| 4516 | }
|
|---|
| 4517 |
|
|---|
| 4518 | if ($_ticketType == 'sendmail')
|
|---|
| 4519 | {
|
|---|
| 4520 | $_recurTicketType = SWIFT_TicketRecurrence::TICKETTYPE_SENDEMAIL;
|
|---|
| 4521 | $_creatorFullName = $_SWIFT->Staff->GetProperty('fullname');
|
|---|
| 4522 | $_creatorEmail = $_SWIFT->Staff->GetProperty('email');
|
|---|
| 4523 |
|
|---|
| 4524 | $_emailQueueContainer = false;
|
|---|
| 4525 | if (isset($_emailQueueCache['list'][$_emailQueueID]))
|
|---|
| 4526 | {
|
|---|
| 4527 | $_emailQueueContainer = $_emailQueueCache['list'][$_emailQueueID];
|
|---|
| 4528 | }
|
|---|
| 4529 |
|
|---|
| 4530 | $_templateGroupID = SWIFT_TemplateGroup::GetDefaultGroupID();
|
|---|
| 4531 |
|
|---|
| 4532 | if (_is_array($_emailQueueContainer) && isset($_templateGroupCache[$_emailQueueContainer['tgroupid']]))
|
|---|
| 4533 | {
|
|---|
| 4534 | $_templateGroupID = $_emailQueueContainer['tgroupid'];
|
|---|
| 4535 | }
|
|---|
| 4536 |
|
|---|
| 4537 | $_templateGroupContainer = $_templateGroupCache[$_templateGroupID];
|
|---|
| 4538 | $_destinationEmail = $_destinationEmailContainer[0];
|
|---|
| 4539 |
|
|---|
| 4540 | $_userID = SWIFT_Ticket::GetOrCreateUserID($_destinationEmail, $_destinationEmail, $_templateGroupContainer['regusergroupid']);
|
|---|
| 4541 |
|
|---|
| 4542 | $_ticketCreator = SWIFT_Ticket::CREATOR_STAFF;
|
|---|
| 4543 | $_phoneNumber = '';
|
|---|
| 4544 |
|
|---|
| 4545 | // Retrieve the signature of the staff
|
|---|
| 4546 | $_signatureContentsDefault = preg_replace("#(\r\n|\r|\n)#s", SWIFT_CRLF, $_SWIFT->Staff->GetProperty('signature'));;
|
|---|
| 4547 | if (_is_array($_emailQueueContainer) && isset($_emailQueueContainer['contents'])) {
|
|---|
| 4548 | $_signatureContentsDefault .= preg_replace("#(\r\n|\r|\n)#s", SWIFT_CRLF, $_emailQueueContainer['contents']);
|
|---|
| 4549 | }
|
|---|
| 4550 |
|
|---|
| 4551 | // First create the ticket post
|
|---|
| 4552 | $_ticketContents = $_ticketContents . SWIFT_CRLF . $_signatureContentsDefault;
|
|---|
| 4553 |
|
|---|
| 4554 | } else if ($_ticketType == 'user') {
|
|---|
| 4555 | $_recurTicketType = SWIFT_TicketRecurrence::TICKETTYPE_ASUSER;
|
|---|
| 4556 | $_creatorFullName = $_SWIFT_UserObject->GetProperty('fullname');
|
|---|
| 4557 | $_creatorEmailList = $_SWIFT_UserObject->GetEmailList();
|
|---|
| 4558 | $_creatorEmail = $_creatorEmailList[0];
|
|---|
| 4559 |
|
|---|
| 4560 | $_userID = $_SWIFT_UserObject->GetUserID();
|
|---|
| 4561 |
|
|---|
| 4562 | if (isset($_POST['optnewticket_isphone']) && $_POST['optnewticket_isphone'] == '1')
|
|---|
| 4563 | {
|
|---|
| 4564 | $_ticketPhoneType = SWIFT_Ticket::TYPE_PHONE;
|
|---|
| 4565 | }
|
|---|
| 4566 |
|
|---|
| 4567 | $_ticketCreator = SWIFT_Ticket::CREATOR_USER;
|
|---|
| 4568 | $_phoneNumber = $_SWIFT_UserObject->GetProperty('phone');
|
|---|
| 4569 |
|
|---|
| 4570 | }
|
|---|
| 4571 |
|
|---|
| 4572 | $_SWIFT_TicketObject = SWIFT_Ticket::Create($_POST['newticketsubject'], $_creatorFullName, $_creatorEmail,
|
|---|
| 4573 | $_ticketContents, $_ownerStaffID, $_POST['newticketdepartmentid'], $_POST['newticketticketstatusid'],
|
|---|
| 4574 | $_POST['newticketticketpriorityid'], $_POST['newtickettickettypeid'], $_userID, $_SWIFT->Staff->GetStaffID(),
|
|---|
| 4575 | $_ticketPhoneType, $_ticketCreator, SWIFT_Ticket::CREATIONMODE_STAFFCP, $_phoneNumber, $_emailQueueID, false,
|
|---|
| 4576 | $_destinationEmail, true, DATENOW, $_isPrivate);
|
|---|
| 4577 | $_SWIFT_TicketPostObject = $_SWIFT_TicketObject->GetFirstPostObject();
|
|---|
| 4578 | $_SWIFT_TicketObject->ProcessPostAttachments($_SWIFT_TicketPostObject, 'newticketattachments');
|
|---|
| 4579 |
|
|---|
| 4580 |
|
|---|
| 4581 | // Did the object load up?
|
|---|
| 4582 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 4583 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4584 | }
|
|---|
| 4585 |
|
|---|
| 4586 | $_signatureContentsDefault = $_signatureContentsHTML = '';
|
|---|
| 4587 | if ($_ticketType == 'sendmail') {
|
|---|
| 4588 | $_signatureContentsDefault = $_SWIFT_TicketObject->GetSignature(false, $_SWIFT->Staff);
|
|---|
| 4589 | $_signatureContentsHTML = $_SWIFT_TicketObject->GetSignature(true, $_SWIFT->Staff);
|
|---|
| 4590 | }
|
|---|
| 4591 |
|
|---|
| 4592 | $_ticketID = $_SWIFT_TicketObject->GetTicketID();
|
|---|
| 4593 |
|
|---|
| 4594 | $this->_ProcessDispatchTab($_SWIFT_TicketObject, 'newticket');
|
|---|
| 4595 |
|
|---|
| 4596 | // Begin Hook: staff_newticket_create
|
|---|
| 4597 | unset($_hookCode);
|
|---|
| 4598 | ($_hookCode = SWIFT_Hook::Execute('staff_newticket_create')) ? eval($_hookCode) : false;
|
|---|
| 4599 | // End Hook
|
|---|
| 4600 |
|
|---|
| 4601 | /*
|
|---|
| 4602 | * BUG FIX - Varun Shoor
|
|---|
| 4603 | *
|
|---|
| 4604 | * SWIFT-303 Staff Replies and Autoresponder are sending wrong template group name in the Support Center URL
|
|---|
| 4605 | * SWIFT-1004 Survey e-mail is always sent in English, even if other language is set as default
|
|---|
| 4606 | *
|
|---|
| 4607 | * Comments: Reset the template group of the ticket
|
|---|
| 4608 | */
|
|---|
| 4609 | if ($_SWIFT_UserObject === false) {
|
|---|
| 4610 | $_SWIFT_UserObject = new SWIFT_User(new SWIFT_DataID($_userID));
|
|---|
| 4611 | }
|
|---|
| 4612 |
|
|---|
| 4613 | if ($_SWIFT_UserObject instanceof SWIFT_User && $_SWIFT_UserObject->GetIsClassLoaded()) {
|
|---|
| 4614 | $_userTemplateGroupID = $_SWIFT_UserObject->GetTemplateGroupID();
|
|---|
| 4615 |
|
|---|
| 4616 | /**
|
|---|
| 4617 | * BUG FIX - Ravi Sharma <ravi.sharma@kayako.com>
|
|---|
| 4618 | *
|
|---|
| 4619 | * SWIFT-4268 Issue with ticket recurrence, if ticket is created using 'As a user' option.
|
|---|
| 4620 | *
|
|---|
| 4621 | * Comments: If user group is not linked with any template then set the default template.
|
|---|
| 4622 | */
|
|---|
| 4623 | if (!empty($_userTemplateGroupID) && isset($_templateGroupCache[$_userTemplateGroupID])) {
|
|---|
| 4624 | $_SWIFT_TicketObject->SetTemplateGroup($_userTemplateGroupID);
|
|---|
| 4625 | } else {
|
|---|
| 4626 | $_userTemplateGroupID = SWIFT_TemplateGroup::GetDefaultGroupID();
|
|---|
| 4627 | $_SWIFT_TicketObject->SetTemplateGroup($_userTemplateGroupID);
|
|---|
| 4628 | }
|
|---|
| 4629 | }
|
|---|
| 4630 |
|
|---|
| 4631 | // We dispatch the autoresponder after creation so that we end up adding all the CC users etc.
|
|---|
| 4632 | if ($_dispatchAutoResponder)
|
|---|
| 4633 | {
|
|---|
| 4634 | $_SWIFT_TicketObject->DispatchAutoresponder();
|
|---|
| 4635 | }
|
|---|
| 4636 |
|
|---|
| 4637 | $_isHTML = true;
|
|---|
| 4638 |
|
|---|
| 4639 | $_fromEmailAddress = self::_GetDispatchFromEmail('newticket');
|
|---|
| 4640 |
|
|---|
| 4641 | if ($_POST['newticketcontents'] != '' && $_dontSendEmail == false)
|
|---|
| 4642 | {
|
|---|
| 4643 | // Carry out the email dispatch logic
|
|---|
| 4644 | $_SWIFT_TicketEmailDispatchObject = new SWIFT_TicketEmailDispatch($_SWIFT_TicketObject);
|
|---|
| 4645 | $_SWIFT_TicketEmailDispatchObject->DispatchStaffReply($_SWIFT->Staff, $_ticketDispatchContents, $_isHTML, $_fromEmailAddress, array($_signatureContentsDefault, $_signatureContentsHTML));
|
|---|
| 4646 | }
|
|---|
| 4647 |
|
|---|
| 4648 | if (isset($_POST['optnewticket_watch']) && $_POST['optnewticket_watch'] == '1')
|
|---|
| 4649 | {
|
|---|
| 4650 | SWIFT_Ticket::Watch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 4651 | } else {
|
|---|
| 4652 | SWIFT_Ticket::UnWatch(array($_SWIFT_TicketObject->GetTicketID()), $_SWIFT->Staff);
|
|---|
| 4653 | }
|
|---|
| 4654 |
|
|---|
| 4655 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 4656 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 4657 |
|
|---|
| 4658 | // Activity Log
|
|---|
| 4659 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('log_newticket'), $_SWIFT_TicketObject->GetTicketDisplayID(), $_POST['newticketsubject']),
|
|---|
| 4660 | SWIFT_StaffActivityLog::ACTION_INSERT, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 4661 |
|
|---|
| 4662 | // Do we need to add a macro
|
|---|
| 4663 | $_addMacro = false;
|
|---|
| 4664 | if (isset($_POST['optnewticket_addmacro']) && $_POST['optnewticket_addmacro'] == '1' && $_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && $_SWIFT_TicketPostObject->GetIsClassLoaded())
|
|---|
| 4665 | {
|
|---|
| 4666 | $_addMacro = true;
|
|---|
| 4667 | }
|
|---|
| 4668 |
|
|---|
| 4669 | // Do we need to add a KB article
|
|---|
| 4670 | $_addKBArticle = false;
|
|---|
| 4671 | if (isset($_POST['optnewticket_addkb']) && $_POST['optnewticket_addkb'] == '1' && $_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && $_SWIFT_TicketPostObject->GetIsClassLoaded() && SWIFT_App::IsInstalled(APP_KNOWLEDGEBASE))
|
|---|
| 4672 | {
|
|---|
| 4673 | $_addKBArticle = true;
|
|---|
| 4674 | }
|
|---|
| 4675 |
|
|---|
| 4676 | // Update Custom Field Values
|
|---|
| 4677 | $this->CustomFieldManager->Update(SWIFT_CustomFieldManager::MODE_POST, SWIFT_UserInterface::MODE_INSERT,
|
|---|
| 4678 | array(SWIFT_CustomFieldGroup::GROUP_STAFFTICKET, SWIFT_CustomFieldGroup::GROUP_STAFFUSERTICKET),
|
|---|
| 4679 | SWIFT_CustomFieldManager::CHECKMODE_STAFF, $_SWIFT_TicketObject->GetTicketID(), $_POST['newticketdepartmentid']);
|
|---|
| 4680 |
|
|---|
| 4681 | /**
|
|---|
| 4682 | * ---------------------------------------------
|
|---|
| 4683 | * RECURRENCE PROCESSING
|
|---|
| 4684 | * ---------------------------------------------
|
|---|
| 4685 | */
|
|---|
| 4686 | // Check permission & recurrence type
|
|---|
| 4687 | if ($_SWIFT->Staff->GetPermission('staff_tcaninsertrecurrence') != '0' && isset($_POST['recurrencetype'])) {
|
|---|
| 4688 | $_endType = SWIFT_TicketRecurrence::END_NOEND;
|
|---|
| 4689 | if (isset($_POST['recurrence_endtype']) && $_POST['recurrence_endtype'] == SWIFT_TicketRecurrence::END_DATE && GetCalendarDateline($_POST['recurrence_enddateline']) != false) {
|
|---|
| 4690 | $_endType = SWIFT_TicketRecurrence::END_DATE;
|
|---|
| 4691 | } else if (isset($_POST['recurrence_endtype']) && $_POST['recurrence_endtype'] == SWIFT_TicketRecurrence::END_OCCURENCES && intval($_POST['recurrence_endcount']) > 0) {
|
|---|
| 4692 | $_endType = SWIFT_TicketRecurrence::END_OCCURENCES;
|
|---|
| 4693 | }
|
|---|
| 4694 |
|
|---|
| 4695 | // Daily
|
|---|
| 4696 | if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_DAILY) {
|
|---|
| 4697 | $_intervalStep = intval($_POST['recurrence_daily_step']);
|
|---|
| 4698 | $_dailyEveryWeekday = false;
|
|---|
| 4699 | if ((empty($_intervalStep) || $_intervalStep < 0) && $_POST['recurrence_daily_type'] == 'default') {
|
|---|
| 4700 | $_intervalStep = 1;
|
|---|
| 4701 | }
|
|---|
| 4702 |
|
|---|
| 4703 | if ($_POST['recurrence_daily_type'] == 'extended') {
|
|---|
| 4704 | $_intervalStep = 0;
|
|---|
| 4705 | $_dailyEveryWeekday = true;
|
|---|
| 4706 | }
|
|---|
| 4707 |
|
|---|
| 4708 | SWIFT_TicketRecurrence::CreateDaily($_SWIFT_TicketObject, $_SWIFT->Staff, $_recurTicketType, $_POST['newticketdepartmentid'], $_POST['newticketownerstaffid'], $_POST['newtickettickettypeid'], $_POST['newticketticketstatusid'], $_POST['newticketticketpriorityid'], $_intervalStep, $_dailyEveryWeekday, GetCalendarDateline($_POST['recurrence_start']), $_endType, GetCalendarDateline($_POST['recurrence_enddateline']), intval($_POST['recurrence_endcount']), $_dontSendEmail, $_dispatchAutoResponder);
|
|---|
| 4709 |
|
|---|
| 4710 | // Weekly
|
|---|
| 4711 | } else if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_WEEKLY) {
|
|---|
| 4712 | $_intervalStep = intval($_POST['recurrence_weekly_step']);
|
|---|
| 4713 | if ((empty($_intervalStep) || $_intervalStep < 0)) {
|
|---|
| 4714 | $_intervalStep = 1;
|
|---|
| 4715 | }
|
|---|
| 4716 |
|
|---|
| 4717 | $_isMonday = $_isTuesday = $_isWednesday = $_isThursday = $_isFriday = $_isSaturday = $_isSunday = false;
|
|---|
| 4718 | if (isset($_POST['recurrence_weekly_ismonday'])) {
|
|---|
| 4719 | $_isMonday = true;
|
|---|
| 4720 | }
|
|---|
| 4721 |
|
|---|
| 4722 | if (isset($_POST['recurrence_weekly_istuesday'])) {
|
|---|
| 4723 | $_isTuesday = true;
|
|---|
| 4724 | }
|
|---|
| 4725 |
|
|---|
| 4726 | if (isset($_POST['recurrence_weekly_iswednesday'])) {
|
|---|
| 4727 | $_isWednesday = true;
|
|---|
| 4728 | }
|
|---|
| 4729 |
|
|---|
| 4730 | if (isset($_POST['recurrence_weekly_isthursday'])) {
|
|---|
| 4731 | $_isThursday = true;
|
|---|
| 4732 | }
|
|---|
| 4733 |
|
|---|
| 4734 | if (isset($_POST['recurrence_weekly_isfriday'])) {
|
|---|
| 4735 | $_isFriday = true;
|
|---|
| 4736 | }
|
|---|
| 4737 |
|
|---|
| 4738 | if (isset($_POST['recurrence_weekly_issaturday'])) {
|
|---|
| 4739 | $_isSaturday = true;
|
|---|
| 4740 | }
|
|---|
| 4741 |
|
|---|
| 4742 | if (isset($_POST['recurrence_weekly_issunday'])) {
|
|---|
| 4743 | $_isSunday = true;
|
|---|
| 4744 | }
|
|---|
| 4745 |
|
|---|
| 4746 | SWIFT_TicketRecurrence::CreateWeekly($_SWIFT_TicketObject, $_SWIFT->Staff, $_recurTicketType, $_POST['newticketdepartmentid'], $_POST['newticketownerstaffid'], $_POST['newtickettickettypeid'], $_POST['newticketticketstatusid'], $_POST['newticketticketpriorityid'], $_intervalStep, $_isMonday, $_isTuesday, $_isWednesday, $_isThursday, $_isFriday, $_isSaturday, $_isSunday, GetCalendarDateline($_POST['recurrence_start']), $_endType, GetCalendarDateline($_POST['recurrence_enddateline']), intval($_POST['recurrence_endcount']), $_dontSendEmail, $_dispatchAutoResponder);
|
|---|
| 4747 |
|
|---|
| 4748 | // Monthly
|
|---|
| 4749 | } else if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_MONTHLY) {
|
|---|
| 4750 | $_recurrenceMonthlyType = SWIFT_TicketRecurrence::MONTHLY_DEFAULT;
|
|---|
| 4751 | $_monthlyExtendedDay = 'monday';
|
|---|
| 4752 | $_monthlyExtendedDayStep = 'first';
|
|---|
| 4753 | $_intervalStep = 1;
|
|---|
| 4754 | $_monthlyDay = date('d');
|
|---|
| 4755 |
|
|---|
| 4756 | if ($_POST['recurrence_monthly_type'] == 'extended') {
|
|---|
| 4757 | $_recurrenceMonthlyType = SWIFT_TicketRecurrence::MONTHLY_EXTENDED;
|
|---|
| 4758 | $_monthlyExtendedDay = $_POST['recurrence_monthly_extday'];
|
|---|
| 4759 | $_monthlyExtendedDayStep = $_POST['recurrence_monthly_extdaystep'];
|
|---|
| 4760 |
|
|---|
| 4761 | $_intervalStep = intval($_POST['recurrence_monthly_stepext']);
|
|---|
| 4762 | } else {
|
|---|
| 4763 | $_intervalStep = intval($_POST['recurrence_monthly_step']);
|
|---|
| 4764 | if (intval($_POST['recurrence_monthly_day']) != '0' && intval($_POST['recurrence_monthly_day']) > 0) {
|
|---|
| 4765 | $_monthlyDay = intval($_POST['recurrence_monthly_day']);
|
|---|
| 4766 | }
|
|---|
| 4767 | }
|
|---|
| 4768 |
|
|---|
| 4769 | if ((empty($_intervalStep) || $_intervalStep < 0)) {
|
|---|
| 4770 | $_intervalStep = 1;
|
|---|
| 4771 | }
|
|---|
| 4772 |
|
|---|
| 4773 | SWIFT_TicketRecurrence::CreateMonthly($_SWIFT_TicketObject, $_SWIFT->Staff, $_recurTicketType, $_POST['newticketdepartmentid'], $_POST['newticketownerstaffid'], $_POST['newtickettickettypeid'], $_POST['newticketticketstatusid'], $_POST['newticketticketpriorityid'], $_intervalStep, $_recurrenceMonthlyType, $_monthlyDay, $_monthlyExtendedDay, $_monthlyExtendedDayStep, GetCalendarDateline($_POST['recurrence_start']), $_endType, GetCalendarDateline($_POST['recurrence_enddateline']), intval($_POST['recurrence_endcount']), $_dontSendEmail, $_dispatchAutoResponder);
|
|---|
| 4774 |
|
|---|
| 4775 | // Yearly
|
|---|
| 4776 | } else if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_YEARLY) {
|
|---|
| 4777 | $_yearlyType = SWIFT_TicketRecurrence::YEARLY_DEFAULT;
|
|---|
| 4778 | $_yearlyMonthDay = gmdate('d', DATENOW);
|
|---|
| 4779 | $_yearlyMonth = gmdate('n', DATENOW);
|
|---|
| 4780 | $_yearlyExtendedDay = 'first';
|
|---|
| 4781 | $_yearlyExtendedDayStep = 'monday';
|
|---|
| 4782 | $_yearlyExtendedMonth = $_yearlyMonth;
|
|---|
| 4783 |
|
|---|
| 4784 | if ($_POST['recurrence_yearly_type'] == 'extended') {
|
|---|
| 4785 | $_yearlyType = SWIFT_TicketRecurrence::YEARLY_EXTENDED;
|
|---|
| 4786 | $_yearlyExtendedDay = $_POST['recurrence_yearly_extday'];
|
|---|
| 4787 | $_yearlyExtendedDayStep = $_POST['recurrence_yearly_extdaystep'];
|
|---|
| 4788 | $_yearlyExtendedMonth = $_POST['recurrence_yearly_extmonth'];
|
|---|
| 4789 | } else {
|
|---|
| 4790 | $_yearlyMonthDay = intval($_POST['recurrence_yearly_monthday']);
|
|---|
| 4791 | if (empty($_yearlyMonthDay) || $_yearlyMonthDay <= 0) {
|
|---|
| 4792 | $_yearlyMonthDay = gmdate('d', DATENOW);
|
|---|
| 4793 | }
|
|---|
| 4794 |
|
|---|
| 4795 | $_yearlyMonth = intval($_POST['recurrence_yearly_month']);
|
|---|
| 4796 | }
|
|---|
| 4797 |
|
|---|
| 4798 | SWIFT_TicketRecurrence::CreateYearly($_SWIFT_TicketObject, $_SWIFT->Staff, $_recurTicketType, $_POST['newticketdepartmentid'], $_POST['newticketownerstaffid'], $_POST['newtickettickettypeid'], $_POST['newticketticketstatusid'], $_POST['newticketticketpriorityid'], $_yearlyType, $_yearlyMonth, $_yearlyMonthDay, $_yearlyExtendedDay, $_yearlyExtendedDayStep, $_yearlyExtendedMonth, GetCalendarDateline($_POST['recurrence_start']), $_endType, GetCalendarDateline($_POST['recurrence_enddateline']), intval($_POST['recurrence_endcount']), $_dontSendEmail, $_dispatchAutoResponder);
|
|---|
| 4799 | }
|
|---|
| 4800 | }
|
|---|
| 4801 |
|
|---|
| 4802 | // Does the new department belong to this staff? if not, we need to jump him back to list!
|
|---|
| 4803 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
|
|---|
| 4804 | if (isset($_POST['newticketdepartmentid']) && !empty($_POST['newticketdepartmentid']) &&
|
|---|
| 4805 | !in_array($_POST['newticketdepartmentid'], $_assignedDepartmentIDList)) {
|
|---|
| 4806 | if ($_addMacro)
|
|---|
| 4807 | {
|
|---|
| 4808 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'inbox', -1, -1, -1, $_addKBArticle);
|
|---|
| 4809 | } else if ($_addKBArticle) {
|
|---|
| 4810 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'inbox', -1, -1, -1);
|
|---|
| 4811 | } else {
|
|---|
| 4812 | $this->Load->Controller('Manage')->Redirect('inbox', -1, -1, -1);
|
|---|
| 4813 | }
|
|---|
| 4814 |
|
|---|
| 4815 | return true;
|
|---|
| 4816 | }
|
|---|
| 4817 |
|
|---|
| 4818 | if ($_addMacro)
|
|---|
| 4819 | {
|
|---|
| 4820 | $this->Load->Controller('MacroReply')->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'viewticket', -1, -1, -1, $_addKBArticle);
|
|---|
| 4821 | } else if ($_addKBArticle) {
|
|---|
| 4822 | $this->Load->Controller('Article', APP_KNOWLEDGEBASE)->InsertTicket($_SWIFT_TicketPostObject, $_ticketID, 'viewticket', -1, -1, -1);
|
|---|
| 4823 | } else {
|
|---|
| 4824 | $this->Load->Method('View', $_SWIFT_TicketObject->GetTicketID(), 'inbox', -1, -1, -1, 0);
|
|---|
| 4825 | }
|
|---|
| 4826 |
|
|---|
| 4827 | return true;
|
|---|
| 4828 | }
|
|---|
| 4829 |
|
|---|
| 4830 | /**
|
|---|
| 4831 | * Check validity of emails in the input box
|
|---|
| 4832 | *
|
|---|
| 4833 | * @author Varun Shoor
|
|---|
| 4834 | * @param string $_fieldName The Field Name to Check On
|
|---|
| 4835 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 4836 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 4837 | */
|
|---|
| 4838 | protected function _CheckPOSTEmailContainer($_fieldName)
|
|---|
| 4839 | {
|
|---|
| 4840 | if (!$this->GetIsClassLoaded())
|
|---|
| 4841 | {
|
|---|
| 4842 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 4843 |
|
|---|
| 4844 | return false;
|
|---|
| 4845 | }
|
|---|
| 4846 |
|
|---|
| 4847 | $_emailCount = 0;
|
|---|
| 4848 |
|
|---|
| 4849 | $_postEmailValues = SWIFT_UserInterface::GetMultipleInputValues($_fieldName);
|
|---|
| 4850 | if (_is_array($_postEmailValues))
|
|---|
| 4851 | {
|
|---|
| 4852 | foreach ($_postEmailValues as $_key => $_val)
|
|---|
| 4853 | {
|
|---|
| 4854 | if (!IsEmailValid($_val))
|
|---|
| 4855 | {
|
|---|
| 4856 | return false;
|
|---|
| 4857 | } else {
|
|---|
| 4858 | $_emailCount++;
|
|---|
| 4859 | }
|
|---|
| 4860 | }
|
|---|
| 4861 | }
|
|---|
| 4862 |
|
|---|
| 4863 | if (!$_emailCount)
|
|---|
| 4864 | {
|
|---|
| 4865 | return false;
|
|---|
| 4866 | }
|
|---|
| 4867 |
|
|---|
| 4868 | return true;
|
|---|
| 4869 | }
|
|---|
| 4870 |
|
|---|
| 4871 | /**
|
|---|
| 4872 | * Ticket Dispatch Window
|
|---|
| 4873 | *
|
|---|
| 4874 | * @author Varun Shoor
|
|---|
| 4875 | * @param int $_ticketID The Ticket ID
|
|---|
| 4876 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 4877 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 4878 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 4879 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 4880 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 4881 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 4882 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 4883 | */
|
|---|
| 4884 | public function Dispatch($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 4885 | $_ticketLimitOffset = 0)
|
|---|
| 4886 | {
|
|---|
| 4887 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 4888 |
|
|---|
| 4889 | if (!$this->GetIsClassLoaded())
|
|---|
| 4890 | {
|
|---|
| 4891 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 4892 |
|
|---|
| 4893 | return false;
|
|---|
| 4894 | } else if (empty($_ticketID)) {
|
|---|
| 4895 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4896 |
|
|---|
| 4897 | return false;
|
|---|
| 4898 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 4899 | return false;
|
|---|
| 4900 | }
|
|---|
| 4901 |
|
|---|
| 4902 | /*
|
|---|
| 4903 | * BUG FIX - Parminder Singh
|
|---|
| 4904 | *
|
|---|
| 4905 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 4906 | *
|
|---|
| 4907 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 4908 | */
|
|---|
| 4909 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 4910 |
|
|---|
| 4911 | // Did the object load up?
|
|---|
| 4912 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 4913 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4914 | }
|
|---|
| 4915 |
|
|---|
| 4916 | // Check permission
|
|---|
| 4917 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 4918 | echo $this->Language->Get('msgnoperm');
|
|---|
| 4919 |
|
|---|
| 4920 | return false;
|
|---|
| 4921 | }
|
|---|
| 4922 |
|
|---|
| 4923 | SWIFT::Set('ticketurlsuffix', $_listType . '/' . $_departmentID . '/' . $_ticketStatusID . '/' . $_ticketTypeID . '/' . $_ticketLimitOffset);
|
|---|
| 4924 |
|
|---|
| 4925 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('dispatch'), self::MENU_ID, self::NAVIGATION_ID);
|
|---|
| 4926 | $this->View->RenderDispatchForm(SWIFT_UserInterface::MODE_INSERT, $_SWIFT_TicketObject);
|
|---|
| 4927 | $this->UserInterface->Footer();
|
|---|
| 4928 |
|
|---|
| 4929 | return true;
|
|---|
| 4930 | }
|
|---|
| 4931 |
|
|---|
| 4932 | /**
|
|---|
| 4933 | * Ticket Dispatch Submission
|
|---|
| 4934 | *
|
|---|
| 4935 | * @author Varun Shoor
|
|---|
| 4936 | * @param int $_ticketID The Ticket ID
|
|---|
| 4937 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 4938 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 4939 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 4940 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 4941 | * @param int $_ticketLimitOffset (OPTIONAL) The offset to display ticket posts on
|
|---|
| 4942 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 4943 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 4944 | */
|
|---|
| 4945 | public function DispatchSubmit($_ticketID, $_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1,
|
|---|
| 4946 | $_ticketLimitOffset = 0)
|
|---|
| 4947 | {
|
|---|
| 4948 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 4949 |
|
|---|
| 4950 | if (!$this->GetIsClassLoaded())
|
|---|
| 4951 | {
|
|---|
| 4952 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 4953 |
|
|---|
| 4954 | return false;
|
|---|
| 4955 | } else if (empty($_ticketID)) {
|
|---|
| 4956 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4957 |
|
|---|
| 4958 | return false;
|
|---|
| 4959 | } else if ($_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
|
|---|
| 4960 | return false;
|
|---|
| 4961 | }
|
|---|
| 4962 |
|
|---|
| 4963 | /*
|
|---|
| 4964 | * BUG FIX - Parminder Singh
|
|---|
| 4965 | *
|
|---|
| 4966 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 4967 | *
|
|---|
| 4968 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 4969 | */
|
|---|
| 4970 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 4971 |
|
|---|
| 4972 | // Did the object load up?
|
|---|
| 4973 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 4974 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 4975 | }
|
|---|
| 4976 |
|
|---|
| 4977 | // Check permission
|
|---|
| 4978 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 4979 | echo $this->Language->Get('msgnoperm');
|
|---|
| 4980 |
|
|---|
| 4981 | return false;
|
|---|
| 4982 | }
|
|---|
| 4983 |
|
|---|
| 4984 | $_SWIFT_TicketViewObject = SWIFT_TicketViewRenderer::GetDefaultTicketViewObject($_departmentID);
|
|---|
| 4985 |
|
|---|
| 4986 | $_nextTicketID = false;
|
|---|
| 4987 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 4988 | $_nextTicketID = SWIFT_TicketViewRenderer::GetNextPreviousTicketID($_SWIFT_TicketObject, 'next', $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 4989 | }
|
|---|
| 4990 |
|
|---|
| 4991 | $_staffCache = $this->Cache->Get('staffcache');
|
|---|
| 4992 |
|
|---|
| 4993 | if (!empty($_POST['dispatchstaffid']) && isset($_staffCache[$_POST['dispatchstaffid']]))
|
|---|
| 4994 | {
|
|---|
| 4995 | $_SWIFT_TicketObject->SetOwner($_POST['dispatchstaffid']);
|
|---|
| 4996 | }
|
|---|
| 4997 |
|
|---|
| 4998 | /*
|
|---|
| 4999 | * BUG FIX - Abhishek Mittal
|
|---|
| 5000 | *
|
|---|
| 5001 | * SWIFT-3835: Incorrect SLA plan gets linked with the ticket when ticket is moved from a resolved status to unresolved status
|
|---|
| 5002 | *
|
|---|
| 5003 | * Comments: Update reply due time only in case if SLA plan changed
|
|---|
| 5004 | */
|
|---|
| 5005 | $_SWIFT_TicketObject->ExecuteSLA(false, true, false);
|
|---|
| 5006 |
|
|---|
| 5007 | if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TICKET)
|
|---|
| 5008 | {
|
|---|
| 5009 | $this->Load->Method('View', $_ticketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 5010 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_ACTIVETICKETLIST) {
|
|---|
| 5011 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 5012 |
|
|---|
| 5013 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_TOPTICKETLIST) {
|
|---|
| 5014 | $this->Load->Controller('Manage')->Redirect('inbox', -1, -1, -1);
|
|---|
| 5015 |
|
|---|
| 5016 | } else if ($_SWIFT_TicketViewObject->GetProperty('afterreplyaction') == SWIFT_TicketView::AFTERREPLY_NEXTTICKET) {
|
|---|
| 5017 | if (!empty($_nextTicketID))
|
|---|
| 5018 | {
|
|---|
| 5019 | $this->Load->Method('View', $_nextTicketID, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketLimitOffset);
|
|---|
| 5020 | } else {
|
|---|
| 5021 | $this->Load->Controller('Manage')->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 5022 | }
|
|---|
| 5023 |
|
|---|
| 5024 | }
|
|---|
| 5025 | return true;
|
|---|
| 5026 | }
|
|---|
| 5027 |
|
|---|
| 5028 | /**
|
|---|
| 5029 | * Ticket Rating Handler
|
|---|
| 5030 | *
|
|---|
| 5031 | * @author Varun Shoor
|
|---|
| 5032 | * @param int $_ticketID The Ticket ID
|
|---|
| 5033 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 5034 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 5035 | */
|
|---|
| 5036 | public function Rating($_ticketID)
|
|---|
| 5037 | {
|
|---|
| 5038 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5039 |
|
|---|
| 5040 | if (!$this->GetIsClassLoaded())
|
|---|
| 5041 | {
|
|---|
| 5042 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 5043 |
|
|---|
| 5044 | return false;
|
|---|
| 5045 | } else if (empty($_ticketID)) {
|
|---|
| 5046 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5047 |
|
|---|
| 5048 | return false;
|
|---|
| 5049 | } else if (!isset($_POST['ratingid']) || empty($_POST['ratingid']) || !isset($_POST['ratingvalue'])) {
|
|---|
| 5050 | return false;
|
|---|
| 5051 |
|
|---|
| 5052 | } else if ($_SWIFT->Staff->GetPermission('staff_canviewratings') == '0' || $_SWIFT->Staff->GetPermission('staff_canupdateratings') == '0') {
|
|---|
| 5053 | return false;
|
|---|
| 5054 | }
|
|---|
| 5055 |
|
|---|
| 5056 | /*
|
|---|
| 5057 | * BUG FIX - Parminder Singh
|
|---|
| 5058 | *
|
|---|
| 5059 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 5060 | *
|
|---|
| 5061 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 5062 | */
|
|---|
| 5063 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 5064 |
|
|---|
| 5065 | // Did the object load up?
|
|---|
| 5066 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 5067 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5068 | }
|
|---|
| 5069 |
|
|---|
| 5070 | // Check permission
|
|---|
| 5071 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 5072 | echo $this->Language->Get('msgnoperm');
|
|---|
| 5073 |
|
|---|
| 5074 | return false;
|
|---|
| 5075 | }
|
|---|
| 5076 |
|
|---|
| 5077 | $_SWIFT_RatingObject = new SWIFT_Rating(intval($_POST['ratingid']));
|
|---|
| 5078 | if (!$_SWIFT_RatingObject instanceof SWIFT_Rating || !$_SWIFT_RatingObject->GetIsClassLoaded())
|
|---|
| 5079 | {
|
|---|
| 5080 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5081 | }
|
|---|
| 5082 |
|
|---|
| 5083 | SWIFT_RatingResult::CreateOrUpdateIfExists($_SWIFT_RatingObject, $_SWIFT_TicketObject->GetTicketID(), $_POST['ratingvalue'], SWIFT_RatingResult::CREATOR_STAFF, $_SWIFT->Staff->GetStaffID());
|
|---|
| 5084 |
|
|---|
| 5085 | $_SWIFT_TicketObject->MarkHasRatings();
|
|---|
| 5086 |
|
|---|
| 5087 | return true;
|
|---|
| 5088 | }
|
|---|
| 5089 |
|
|---|
| 5090 |
|
|---|
| 5091 | /**
|
|---|
| 5092 | * Ticket Post Rating Handler
|
|---|
| 5093 | *
|
|---|
| 5094 | * @author Varun Shoor
|
|---|
| 5095 | * @param int $_ticketID The Ticket ID
|
|---|
| 5096 | * @param int $_ticketPostID The Ticket Post ID
|
|---|
| 5097 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 5098 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 5099 | */
|
|---|
| 5100 | public function RatingPost($_ticketID, $_ticketPostID)
|
|---|
| 5101 | {
|
|---|
| 5102 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5103 |
|
|---|
| 5104 | if (!$this->GetIsClassLoaded())
|
|---|
| 5105 | {
|
|---|
| 5106 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 5107 |
|
|---|
| 5108 | return false;
|
|---|
| 5109 | } else if (empty($_ticketID)) {
|
|---|
| 5110 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5111 |
|
|---|
| 5112 | return false;
|
|---|
| 5113 | } else if (!isset($_POST['ratingid']) || empty($_POST['ratingid']) || !isset($_POST['ratingvalue'])) {
|
|---|
| 5114 | return false;
|
|---|
| 5115 |
|
|---|
| 5116 | } else if ($_SWIFT->Staff->GetPermission('staff_canviewratings') == '0' || $_SWIFT->Staff->GetPermission('staff_canupdateratings') == '0') {
|
|---|
| 5117 | return false;
|
|---|
| 5118 | }
|
|---|
| 5119 |
|
|---|
| 5120 | /*
|
|---|
| 5121 | * BUG FIX - Parminder Singh
|
|---|
| 5122 | *
|
|---|
| 5123 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 5124 | *
|
|---|
| 5125 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 5126 | */
|
|---|
| 5127 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 5128 |
|
|---|
| 5129 | // Did the object load up?
|
|---|
| 5130 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 5131 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5132 | }
|
|---|
| 5133 |
|
|---|
| 5134 | // Check permission
|
|---|
| 5135 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 5136 | echo $this->Language->Get('msgnoperm');
|
|---|
| 5137 |
|
|---|
| 5138 | return false;
|
|---|
| 5139 | }
|
|---|
| 5140 |
|
|---|
| 5141 | $_SWIFT_TicketPostObject = new SWIFT_TicketPost(new SWIFT_DataID($_ticketPostID));
|
|---|
| 5142 | if (!$_SWIFT_TicketPostObject instanceof SWIFT_TicketPost && !$_SWIFT_TicketPostObject->GetIsClassLoaded() || $_SWIFT_TicketPostObject->GetProperty('ticketid') != $_SWIFT_TicketObject->GetTicketID())
|
|---|
| 5143 | {
|
|---|
| 5144 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5145 | }
|
|---|
| 5146 |
|
|---|
| 5147 | $_SWIFT_RatingObject = new SWIFT_Rating(intval($_POST['ratingid']));
|
|---|
| 5148 | if (!$_SWIFT_RatingObject instanceof SWIFT_Rating || !$_SWIFT_RatingObject->GetIsClassLoaded())
|
|---|
| 5149 | {
|
|---|
| 5150 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5151 | }
|
|---|
| 5152 |
|
|---|
| 5153 | SWIFT_RatingResult::CreateOrUpdateIfExists($_SWIFT_RatingObject, $_SWIFT_TicketPostObject->GetTicketPostID(), $_POST['ratingvalue'], SWIFT_RatingResult::CREATOR_STAFF, $_SWIFT->Staff->GetStaffID());
|
|---|
| 5154 |
|
|---|
| 5155 | $_SWIFT_TicketObject->MarkHasRatings();
|
|---|
| 5156 |
|
|---|
| 5157 | return true;
|
|---|
| 5158 | }
|
|---|
| 5159 |
|
|---|
| 5160 | /**
|
|---|
| 5161 | * Process the follow-up POST data and create a follow up entry
|
|---|
| 5162 | *
|
|---|
| 5163 | * @author Varun Shoor
|
|---|
| 5164 | * @param SWIFT_Ticket $_SWIFT_TicketObject The SWIFT_Ticket Object Pointer
|
|---|
| 5165 | * @param string $_prefix The Prefix for Variables (to prevent race errors)
|
|---|
| 5166 | * @param SWIFT_TicketFollowUp (OPTIONAL) The SWIFT_TicketFollowUp Object for Updates
|
|---|
| 5167 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 5168 | * @throws SWIFT_Exception If Invalid Data is Provided
|
|---|
| 5169 | */
|
|---|
| 5170 | public function _ProcessFollowUp(SWIFT_Ticket $_SWIFT_TicketObject, $_prefix, SWIFT_TicketFollowUp $_SWIFT_TicketFollowUpObject = null)
|
|---|
| 5171 | {
|
|---|
| 5172 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5173 |
|
|---|
| 5174 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded())
|
|---|
| 5175 | {
|
|---|
| 5176 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5177 | } else if (!isset($_POST[$_prefix . 'followuptype'])) {
|
|---|
| 5178 | return false;
|
|---|
| 5179 | }
|
|---|
| 5180 |
|
|---|
| 5181 | $_followUpDate = false;
|
|---|
| 5182 | if ($_POST[$_prefix . 'followuptype'] == 'custom')
|
|---|
| 5183 | {
|
|---|
| 5184 | $_followUpDate = GetDateFieldTimestamp($_prefix . 'followupcustomvalue');
|
|---|
| 5185 | } else {
|
|---|
| 5186 | $_followUpDate = self::_ReturnFollowUpDate($_POST[$_prefix . 'followuptype'], $_POST[$_prefix . 'followupvalue']);
|
|---|
| 5187 | }
|
|---|
| 5188 |
|
|---|
| 5189 | if (empty($_followUpDate))
|
|---|
| 5190 | {
|
|---|
| 5191 | return false;
|
|---|
| 5192 | }
|
|---|
| 5193 |
|
|---|
| 5194 | // Now that we have the follow up execution date, we process the properties
|
|---|
| 5195 | $_executionDateline = $_followUpDate;
|
|---|
| 5196 |
|
|---|
| 5197 | $_doChangeProperties = false;
|
|---|
| 5198 | $_ownerStaffID = $_departmentID = $_ticketStatusID = $_ticketTypeID = $_ticketPriorityID = 0;
|
|---|
| 5199 |
|
|---|
| 5200 | if (isset($_POST[$_prefix . 'dochangeproperties']) && $_POST[$_prefix . 'dochangeproperties'] == 1)
|
|---|
| 5201 | {
|
|---|
| 5202 | $_doChangeProperties = true;
|
|---|
| 5203 | $_ownerStaffID = intval($_POST[$_prefix . 'ownerstaffid']);
|
|---|
| 5204 | $_departmentID = intval($_POST[$_prefix . 'departmentid']);
|
|---|
| 5205 | $_ticketStatusID = intval($_POST[$_prefix . 'ticketstatusid']);
|
|---|
| 5206 | $_ticketTypeID = intval($_POST[$_prefix . 'tickettypeid']);
|
|---|
| 5207 | $_ticketPriorityID = intval($_POST[$_prefix . 'ticketpriorityid']);
|
|---|
| 5208 | }
|
|---|
| 5209 |
|
|---|
| 5210 | $_doChangeDueDateline = false;
|
|---|
| 5211 | $_dueDateline = $_resolutionDueDateline = 0;
|
|---|
| 5212 | $_timeWorked = $_timeBillable = 0;
|
|---|
| 5213 |
|
|---|
| 5214 | $_doNote = false;
|
|---|
| 5215 | $_noteType = 'ticket';
|
|---|
| 5216 | $_noteColor = 1;
|
|---|
| 5217 | $_ticketNotes = '';
|
|---|
| 5218 | if (isset($_POST[$_prefix . 'donote']) && $_POST[$_prefix . 'donote'] == 1)
|
|---|
| 5219 | {
|
|---|
| 5220 | $_doNote = true;
|
|---|
| 5221 | $_noteType = $_POST[$_prefix . 'notetype'];
|
|---|
| 5222 | $_noteColor = intval($_POST['notecolor_' . $_prefix . 'ticketnotes']);
|
|---|
| 5223 | $_ticketNotes = $_POST[$_prefix . 'ticketnotes'];
|
|---|
| 5224 | }
|
|---|
| 5225 |
|
|---|
| 5226 | $_doReply = false;
|
|---|
| 5227 | $_replyContents = '';
|
|---|
| 5228 | if (isset($_POST[$_prefix . 'doreply']) && $_POST[$_prefix . 'doreply'] == 1)
|
|---|
| 5229 | {
|
|---|
| 5230 | $_doReply = true;
|
|---|
| 5231 |
|
|---|
| 5232 | /*
|
|---|
| 5233 | * BUG FIX - Varun Shoor
|
|---|
| 5234 | *
|
|---|
| 5235 | * SWIFT-1508 Signatures does not append on ticket, if ticket is replied using 'Follow-Up' tab
|
|---|
| 5236 | *
|
|---|
| 5237 | * Comments: None
|
|---|
| 5238 | */
|
|---|
| 5239 | $_signatureContentsDefault = preg_replace("#(\r\n|\r|\n)#s", SWIFT_CRLF, $_SWIFT->Staff->GetProperty('signature'));
|
|---|
| 5240 | $_replyContents = $_POST[$_prefix . 'replycontents'];
|
|---|
| 5241 |
|
|---|
| 5242 | if (!empty($_signatureContentsDefault)) {
|
|---|
| 5243 | $_replyContents = $_POST[$_prefix . 'replycontents'] . SWIFT_CRLF . $_signatureContentsDefault;
|
|---|
| 5244 | }
|
|---|
| 5245 | }
|
|---|
| 5246 |
|
|---|
| 5247 | $_doForward = false;
|
|---|
| 5248 | $_forwardEmailTo = '';
|
|---|
| 5249 | $_forwardContents = '';
|
|---|
| 5250 | if (isset($_POST[$_prefix . 'doforward']) && $_POST[$_prefix . 'doforward'] == '1')
|
|---|
| 5251 | {
|
|---|
| 5252 | $_forwardEmailToContainer = self::GetSanitizedEmailList($_prefix . 'to');
|
|---|
| 5253 |
|
|---|
| 5254 | if (_is_array($_forwardEmailToContainer))
|
|---|
| 5255 | {
|
|---|
| 5256 | $_doForward = true;
|
|---|
| 5257 | $_forwardEmailTo = $_forwardEmailToContainer[0];
|
|---|
| 5258 | $_forwardContents = $_POST[$_prefix . 'forwardcontents'];
|
|---|
| 5259 | }
|
|---|
| 5260 | }
|
|---|
| 5261 |
|
|---|
| 5262 | if ($_SWIFT_TicketFollowUpObject instanceof SWIFT_TicketFollowUp && $_SWIFT_TicketFollowUpObject->GetIsClassLoaded())
|
|---|
| 5263 | {
|
|---|
| 5264 | $_SWIFT_TicketFollowUpObject->Update($_SWIFT_TicketObject, $_executionDateline,
|
|---|
| 5265 | $_doChangeProperties, $_ownerStaffID, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketPriorityID,
|
|---|
| 5266 | $_doChangeDueDateline, $_dueDateline, $_resolutionDueDateline,
|
|---|
| 5267 | $_timeWorked, $_timeBillable,
|
|---|
| 5268 | $_doNote, $_noteType, $_noteColor, $_ticketNotes,
|
|---|
| 5269 | $_doReply, $_replyContents,
|
|---|
| 5270 | $_doForward, $_forwardEmailTo, $_forwardContents,
|
|---|
| 5271 | $_SWIFT->Staff);
|
|---|
| 5272 | } else {
|
|---|
| 5273 | SWIFT_TicketFollowUp::Create($_SWIFT_TicketObject, $_executionDateline,
|
|---|
| 5274 | $_doChangeProperties, $_ownerStaffID, $_departmentID, $_ticketStatusID, $_ticketTypeID, $_ticketPriorityID,
|
|---|
| 5275 | $_doChangeDueDateline, $_dueDateline, $_resolutionDueDateline,
|
|---|
| 5276 | $_timeWorked, $_timeBillable,
|
|---|
| 5277 | $_doNote, $_noteType, $_noteColor, $_ticketNotes,
|
|---|
| 5278 | $_doReply, $_replyContents,
|
|---|
| 5279 | $_doForward, $_forwardEmailTo, $_forwardContents,
|
|---|
| 5280 | $_SWIFT->Staff);
|
|---|
| 5281 |
|
|---|
| 5282 | }
|
|---|
| 5283 |
|
|---|
| 5284 | $_SWIFT_TicketObject->RebuildProperties();
|
|---|
| 5285 |
|
|---|
| 5286 | return true;
|
|---|
| 5287 | }
|
|---|
| 5288 |
|
|---|
| 5289 | /**
|
|---|
| 5290 | * Return a UNIX Timestamp for Follow Up
|
|---|
| 5291 | *
|
|---|
| 5292 | * @author Varun Shoor
|
|---|
| 5293 | * @param string $_followUpType The Follow-Up Type
|
|---|
| 5294 | * @param string $_followUpValue The Follow-Up Value
|
|---|
| 5295 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 5296 | * @throws SWIFT_Exception If Invalid Data is Provided
|
|---|
| 5297 | */
|
|---|
| 5298 | static public function _ReturnFollowUpDate($_followUpType, $_followUpValue)
|
|---|
| 5299 | {
|
|---|
| 5300 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5301 |
|
|---|
| 5302 | switch ($_followUpType)
|
|---|
| 5303 | {
|
|---|
| 5304 | case 'minutes':
|
|---|
| 5305 | return DATENOW+(intval($_followUpValue)*60);
|
|---|
| 5306 | break;
|
|---|
| 5307 | case 'hours':
|
|---|
| 5308 | return DATENOW+(intval($_followUpValue)*60*60);
|
|---|
| 5309 | break;
|
|---|
| 5310 | case 'days':
|
|---|
| 5311 | return DATENOW+(intval($_followUpValue)*60*60*24);
|
|---|
| 5312 | break;
|
|---|
| 5313 | case 'weeks':
|
|---|
| 5314 | return DATENOW+(intval($_followUpValue)*60*60*24*7);
|
|---|
| 5315 | break;
|
|---|
| 5316 | case 'months':
|
|---|
| 5317 | return DATENOW+(intval($_followUpValue)*60*60*24*30);
|
|---|
| 5318 | break;
|
|---|
| 5319 | case 'custom':
|
|---|
| 5320 | return strtotime($_followUpValue);
|
|---|
| 5321 | break;
|
|---|
| 5322 | default:
|
|---|
| 5323 | return false;
|
|---|
| 5324 | break;
|
|---|
| 5325 | }
|
|---|
| 5326 |
|
|---|
| 5327 | return false;
|
|---|
| 5328 | }
|
|---|
| 5329 |
|
|---|
| 5330 | /**
|
|---|
| 5331 | * Split a ticket
|
|---|
| 5332 | *
|
|---|
| 5333 | * @author Simaranjit Singh
|
|---|
| 5334 | *
|
|---|
| 5335 | * @param int $_ticketID
|
|---|
| 5336 | *
|
|---|
| 5337 | * @return bool
|
|---|
| 5338 | * @throws SWIFT_Exception If the Class is not Loaded OR If Access Denied
|
|---|
| 5339 | */
|
|---|
| 5340 | public function SplitTicket($_ticketID)
|
|---|
| 5341 | {
|
|---|
| 5342 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 5343 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 5344 | }
|
|---|
| 5345 |
|
|---|
| 5346 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5347 |
|
|---|
| 5348 | // Check permission
|
|---|
| 5349 | if ($_SWIFT->Staff->GetPermission('staff_tcansplitticket') == '0') {
|
|---|
| 5350 | throw new SWIFT_Exception(SWIFT_NOPERMISSION);
|
|---|
| 5351 | }
|
|---|
| 5352 |
|
|---|
| 5353 | return $this->View->RenderSplitOrDuplicate($_ticketID, SWIFT_Ticket::MODE_SPLIT);
|
|---|
| 5354 | }
|
|---|
| 5355 |
|
|---|
| 5356 | /**
|
|---|
| 5357 | * Duplicate a ticket
|
|---|
| 5358 | *
|
|---|
| 5359 | * @author Simaranjit Singh
|
|---|
| 5360 | *
|
|---|
| 5361 | * @param int $_ticketID
|
|---|
| 5362 | *
|
|---|
| 5363 | * @return bool
|
|---|
| 5364 | * @throws SWIFT_Exception If the Class is not Loaded OR If Access Denied
|
|---|
| 5365 | */
|
|---|
| 5366 | public function DuplicateTicket($_ticketID)
|
|---|
| 5367 | {
|
|---|
| 5368 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 5369 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 5370 | }
|
|---|
| 5371 |
|
|---|
| 5372 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5373 |
|
|---|
| 5374 | // Check permission
|
|---|
| 5375 | if ($_SWIFT->Staff->GetPermission('staff_tcanduplicateticket') == '0') {
|
|---|
| 5376 | throw new SWIFT_Exception(SWIFT_NOPERMISSION);
|
|---|
| 5377 | }
|
|---|
| 5378 |
|
|---|
| 5379 | return $this->View->RenderSplitOrDuplicate($_ticketID, SWIFT_Ticket::MODE_DUPLICATE);
|
|---|
| 5380 | }
|
|---|
| 5381 |
|
|---|
| 5382 | /**
|
|---|
| 5383 | * Split or copy ticket submit
|
|---|
| 5384 | *
|
|---|
| 5385 | * @author Simaranjit Singh
|
|---|
| 5386 | *
|
|---|
| 5387 | * @return bool
|
|---|
| 5388 | * @throws SWIFT_Exception If the Class is not Loaded OR If Access Denied OR If Invalid Data is Provided
|
|---|
| 5389 | */
|
|---|
| 5390 | public function SplitOrDuplicateSubmit()
|
|---|
| 5391 | {
|
|---|
| 5392 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5393 |
|
|---|
| 5394 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 5395 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 5396 | }
|
|---|
| 5397 |
|
|---|
| 5398 | SWIFT_Ticket::LoadLanguageTable();
|
|---|
| 5399 |
|
|---|
| 5400 | $_oldTicketID = intval($_POST['ticketid']);
|
|---|
| 5401 | $_oldTicketPostID = intval($_POST['splitat']);
|
|---|
| 5402 | $_operationMode = intval($_POST['operationmode']);
|
|---|
| 5403 |
|
|---|
| 5404 | if (($_operationMode == SWIFT_TICKET::MODE_SPLIT && $_SWIFT->Staff->GetPermission('staff_tcansplitticket') == '0') || ($_operationMode == SWIFT_TICKET::MODE_DUPLICATE && $_SWIFT->Staff->GetPermission('staff_tcanduplicateticket') == '0')) {
|
|---|
| 5405 | throw new SWIFT_Exception(SWIFT_NOPERMISSION);
|
|---|
| 5406 | } else if ($_operationMode != SWIFT_TICKET::MODE_SPLIT && $_operationMode != SWIFT_TICKET::MODE_DUPLICATE) {
|
|---|
| 5407 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5408 | }
|
|---|
| 5409 |
|
|---|
| 5410 | $_phrase = IIF($_operationMode == SWIFT_TICKET::MODE_SPLIT, 'split', 'duplicate');
|
|---|
| 5411 |
|
|---|
| 5412 | $_TicketOld = new SWIFT_Ticket(new SWIFT_DataID($_oldTicketID));
|
|---|
| 5413 |
|
|---|
| 5414 | if (!$_TicketOld instanceof SWIFT_Ticket || !$_TicketOld->GetIsClassLoaded()) {
|
|---|
| 5415 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5416 | }
|
|---|
| 5417 |
|
|---|
| 5418 | $_TicketPostOld = new SWIFT_TicketPost(new SWIFT_DataID($_oldTicketPostID));
|
|---|
| 5419 |
|
|---|
| 5420 | if (!$_TicketPostOld instanceof SWIFT_TicketPost && !$_TicketPostOld->GetIsClassLoaded()) {
|
|---|
| 5421 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5422 | }
|
|---|
| 5423 |
|
|---|
| 5424 | // Get the dateline for the post from which we're going to split or copy.
|
|---|
| 5425 | $_dateline = $_TicketPostOld->Get('dateline');
|
|---|
| 5426 |
|
|---|
| 5427 | if ($_dateline > 0) {
|
|---|
| 5428 | // Single transaction.
|
|---|
| 5429 | $_SWIFT->Database->StartTrans();
|
|---|
| 5430 |
|
|---|
| 5431 | $_TicketNew = SWIFT_Ticket::Create($_POST['newtitle'], $_TicketOld->Get('fullname'), $_TicketOld->Get('email'), 'DeleteMe', $_TicketOld->Get('ownerstaffid'),
|
|---|
| 5432 | $_TicketOld->Get('departmentid'), $_TicketOld->Get('ticketstatusid'), $_TicketOld->Get('priorityid'), $_TicketOld->Get('tickettypeid'),
|
|---|
| 5433 | $_TicketOld->Get('userid'), $_SWIFT->Staff->GetStaffID(), $_TicketOld->Get('tickettype'), SWIFT_TicketAuditLog::CREATOR_STAFF,
|
|---|
| 5434 | $_TicketOld->Get('creationmode'), '', 0, true, $_TicketOld->Get('replyto'), false);
|
|---|
| 5435 |
|
|---|
| 5436 | $_TicketNew->SetTemplateGroup($_TicketOld->Get('tgroupid'));
|
|---|
| 5437 |
|
|---|
| 5438 | $_newTicketID = $_TicketNew->GetTicketID();
|
|---|
| 5439 |
|
|---|
| 5440 | // Get rid of the ticket post that's created as part of creating the ticket.
|
|---|
| 5441 | SWIFT_TicketPost::DeleteOnTicket(array($_newTicketID));
|
|---|
| 5442 |
|
|---|
| 5443 | // Find and add any additional recipients.
|
|---|
| 5444 | $_ticketRecipientContainer = SWIFT_TicketRecipient::RetrieveOnTicket($_TicketOld);
|
|---|
| 5445 |
|
|---|
| 5446 | if (_is_array($_ticketRecipientContainer)) {
|
|---|
| 5447 | foreach ($_ticketRecipientContainer as $_recipientType => $_recipientName) {
|
|---|
| 5448 | SWIFT_TicketRecipient::Create($_TicketNew, $_recipientType, $_recipientName);
|
|---|
| 5449 | }
|
|---|
| 5450 | }
|
|---|
| 5451 |
|
|---|
| 5452 | // Set up a bulk copy.
|
|---|
| 5453 | if ($_operationMode == SWIFT_TICKET::MODE_DUPLICATE) {
|
|---|
| 5454 | $_ticketPostContainer = $_TicketOld->GetTicketPosts(false, false, 'ASC');
|
|---|
| 5455 |
|
|---|
| 5456 | // Copy the posts first.
|
|---|
| 5457 | foreach ($_ticketPostContainer as $_ticketPostID => $_TicketPost) {
|
|---|
| 5458 |
|
|---|
| 5459 | // If this post is one that we're meant to copy...
|
|---|
| 5460 | if ($_TicketPost->GetTicketPostID() >= $_oldTicketPostID) {
|
|---|
| 5461 | $_creatorType = $_TicketPost->Get('creator');
|
|---|
| 5462 |
|
|---|
| 5463 | $_newTicketPostID = SWIFT_TicketPost::Create($_TicketNew, $_TicketPost->Get('fullname'), $_TicketPost->Get('email'), $_TicketPost->Get('contents'),
|
|---|
| 5464 | $_creatorType, $_TicketPost->Get(IIF($_creatorType == SWIFT_Ticket::CREATOR_CLIENT, 'userid', 'staffid')), $_TicketPost->Get('creationmode'),
|
|---|
| 5465 | $_TicketPost->Get('subject'), $_TicketPost->Get('emailto'), $_TicketPost->Get('ishtml'), $_TicketPost->Get('isthirdparty'),
|
|---|
| 5466 | $_TicketPost->Get('issurveycomment'), $_TicketPost->Get('dateline'));
|
|---|
| 5467 |
|
|---|
| 5468 | if (!empty($_newTicketPostID)) {
|
|---|
| 5469 | $_ticketAttachmentContainer = $_TicketPost->RetrieveAttachments($_TicketOld);
|
|---|
| 5470 |
|
|---|
| 5471 | $_ticketAttachmentIDList = array_keys($_ticketAttachmentContainer);
|
|---|
| 5472 |
|
|---|
| 5473 | if (_is_array($_ticketAttachmentIDList)) {
|
|---|
| 5474 | $_TicketPostNew = new SWIFT_TicketPost(new SWIFT_DataID($_newTicketPostID));
|
|---|
| 5475 |
|
|---|
| 5476 | foreach ($_ticketAttachmentIDList as $_ticketAttachmentID) {
|
|---|
| 5477 | $_Attachment = new SWIFT_Attachment($_ticketAttachmentID);
|
|---|
| 5478 |
|
|---|
| 5479 | if ($_Attachment instanceof SWIFT_Attachment) {
|
|---|
| 5480 | SWIFT_Attachment::CloneOnTicket($_TicketNew, $_TicketPostNew, $_Attachment)->SetDate($_Attachment->GetProperty('dateline'));
|
|---|
| 5481 |
|
|---|
| 5482 | unset($_Attachment);
|
|---|
| 5483 | }
|
|---|
| 5484 | }
|
|---|
| 5485 |
|
|---|
| 5486 | unset($_TicketPostNew);
|
|---|
| 5487 | }
|
|---|
| 5488 | } else {
|
|---|
| 5489 | SWIFT::Error($_SWIFT->Language->Get('ticketsplitter'), $_SWIFT->Language->Get('no_such_post'));
|
|---|
| 5490 |
|
|---|
| 5491 | $_SWIFT->Database->Rollback();
|
|---|
| 5492 |
|
|---|
| 5493 | return false;
|
|---|
| 5494 | }
|
|---|
| 5495 | }
|
|---|
| 5496 | }
|
|---|
| 5497 |
|
|---|
| 5498 | // Retrieve ticket notes
|
|---|
| 5499 | $_ticketNoteContainer = $_TicketOld->RetrieveNotes();
|
|---|
| 5500 |
|
|---|
| 5501 | foreach ($_ticketNoteContainer as $_ticketNoteID => $_ticketNote) {
|
|---|
| 5502 |
|
|---|
| 5503 | // Create a copy of the note.
|
|---|
| 5504 | $_newTicketNoteID = SWIFT_TicketNote::Create($_TicketNew, $_ticketNote['forstaffid'], $_ticketNote['staffid'], $_ticketNote['staffname'], $_ticketNote['note'], $_ticketNote['notecolor']);
|
|---|
| 5505 |
|
|---|
| 5506 | $_TicketNote = new SWIFT_TicketNote($_newTicketNoteID);
|
|---|
| 5507 |
|
|---|
| 5508 | $_TicketNote->UpdatePool('dateline', $_ticketNote['dateline']);
|
|---|
| 5509 | $_TicketNote->ProcessUpdatePool();
|
|---|
| 5510 | }
|
|---|
| 5511 | } else {
|
|---|
| 5512 | $_TicketSplitManager = new SWIFT_TicketSplitManager();
|
|---|
| 5513 | $_TicketSplitManager->SetFrom($_oldTicketID)->SetTo($_newTicketID)->SetStartDateline($_dateline)->Split();
|
|---|
| 5514 | }
|
|---|
| 5515 |
|
|---|
| 5516 | $_ticketWatcherContainer = SWIFT_TicketWatcher::RetrieveOnTicket($_TicketOld);
|
|---|
| 5517 |
|
|---|
| 5518 | foreach ($_ticketWatcherContainer as $_ticketWatcherStaffID => $_ticketWatcherList) {
|
|---|
| 5519 | $_ticketWatcherDateline = $_ticketWatcherList['dateline'];
|
|---|
| 5520 |
|
|---|
| 5521 | $_StaffAsWatcher = new SWIFT_Staff(new SWIFT_DataID($_ticketWatcherStaffID));
|
|---|
| 5522 |
|
|---|
| 5523 | if (!$_StaffAsWatcher instanceof SWIFT_Staff || !$_StaffAsWatcher->GetIsClassLoaded()) {
|
|---|
| 5524 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5525 | }
|
|---|
| 5526 |
|
|---|
| 5527 | $_ticketWatcherID = SWIFT_TicketWatcher::Create($_TicketNew, $_StaffAsWatcher);
|
|---|
| 5528 |
|
|---|
| 5529 | $_TicketWatcher = new SWIFT_TicketWatcher($_ticketWatcherID);
|
|---|
| 5530 |
|
|---|
| 5531 | $_TicketWatcher->UpdatePool('dateline', $_ticketWatcherDateline);
|
|---|
| 5532 | $_TicketWatcher->ProcessUpdatePool();
|
|---|
| 5533 | }
|
|---|
| 5534 |
|
|---|
| 5535 | // Create something in swticketauditlogs to record this split/copy.
|
|---|
| 5536 | $_lastTicketPostContainer = $_SWIFT->Database->QueryFetch("SELECT MAX(ticketpostid) AS ticketpostid FROM " . TABLE_PREFIX . SWIFT_TicketPost::TABLE_NAME . "
|
|---|
| 5537 | WHERE ticketid = " . intval($_oldTicketID));
|
|---|
| 5538 |
|
|---|
| 5539 | if (is_array($_lastTicketPostContainer) && !empty($_lastTicketPostContainer['ticketpostid'])) {
|
|---|
| 5540 | $_TicketPost = new SWIFT_TicketPost(new SWIFT_DataID($_lastTicketPostContainer['ticketpostid']));
|
|---|
| 5541 |
|
|---|
| 5542 | SWIFT_TicketAuditLog::Create($_TicketOld, $_TicketPost, SWIFT_TicketAuditLog::CREATOR_STAFF, $_SWIFT->Staff->GetStaffID(), $_SWIFT->Staff->GetProperty('fullname'),
|
|---|
| 5543 | SWIFT_TicketAuditLog::ACTION_LINKTICKET, $_SWIFT->Language->Get($_phrase . '_into') . ' ' . $_TicketNew->GetTicketDisplayID(), SWIFT_TicketAuditLog::VALUE_NONE, '');
|
|---|
| 5544 | }
|
|---|
| 5545 |
|
|---|
| 5546 | // and for the new ticket too.
|
|---|
| 5547 | $_firstTicketPostContainer = $_SWIFT->Database->QueryFetch("SELECT MIN(ticketpostid) AS ticketpostid FROM " . TABLE_PREFIX . SWIFT_TicketPost::TABLE_NAME . "
|
|---|
| 5548 | WHERE ticketid = " . intval($_newTicketID));
|
|---|
| 5549 |
|
|---|
| 5550 | if (is_array($_firstTicketPostContainer) && !empty($_firstTicketPostContainer['ticketpostid'])) {
|
|---|
| 5551 | $_TicketPost = new SWIFT_TicketPost(new SWIFT_DataID($_firstTicketPostContainer['ticketpostid']));
|
|---|
| 5552 |
|
|---|
| 5553 | SWIFT_TicketAuditLog::Create($_TicketNew, $_TicketPost, SWIFT_TicketAuditLog::CREATOR_STAFF, $_SWIFT->Staff->GetStaffID(), $_SWIFT->Staff->GetProperty('fullname'),
|
|---|
| 5554 | SWIFT_TicketAuditLog::ACTION_LINKTICKET, $_SWIFT->Language->Get($_phrase . '_from') . ' ' . $_TicketOld->GetTicketDisplayID(), SWIFT_TicketAuditLog::VALUE_NONE, '');
|
|---|
| 5555 | }
|
|---|
| 5556 |
|
|---|
| 5557 | // Reset all the various counts in the owning ticket objects.
|
|---|
| 5558 | $_TicketOld->RebuildProperties();
|
|---|
| 5559 | $_TicketNew->RebuildProperties();
|
|---|
| 5560 |
|
|---|
| 5561 | if (isset($_POST['closeold']) && $_POST['closeold'] == '1' && $_operationMode == SWIFT_TICKET::MODE_SPLIT) {
|
|---|
| 5562 | // Close the old ticket if requested, using the first available 'resolved' status.
|
|---|
| 5563 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
|
|---|
| 5564 | $_ticketDepartment = $_TicketOld->GetProperty('departmentid');
|
|---|
| 5565 |
|
|---|
| 5566 | foreach ($_ticketStatusCache as $_ticketStatus) {
|
|---|
| 5567 | if ($_ticketStatus['markasresolved']) {
|
|---|
| 5568 | if ($_ticketStatus['departmentid'] == 0 || $_ticketStatus['departmentid'] == $_ticketDepartment) {
|
|---|
| 5569 |
|
|---|
| 5570 | // This is available to this department, and is resolved.
|
|---|
| 5571 | $_TicketOld->SetStatus($_ticketStatus['ticketstatusid']);
|
|---|
| 5572 |
|
|---|
| 5573 | break;
|
|---|
| 5574 | }
|
|---|
| 5575 | }
|
|---|
| 5576 | }
|
|---|
| 5577 | }
|
|---|
| 5578 |
|
|---|
| 5579 | $_SWIFT->Database->CompleteTrans();
|
|---|
| 5580 | } else {
|
|---|
| 5581 | SWIFT::Error($_SWIFT->Language->Get('ticketsplitter'), $_SWIFT->Language->Get('no_such_post'));
|
|---|
| 5582 | }
|
|---|
| 5583 |
|
|---|
| 5584 | return $this->Load->Controller('Manage', APP_TICKETS)->Load->Index();
|
|---|
| 5585 | }
|
|---|
| 5586 |
|
|---|
| 5587 | /**
|
|---|
| 5588 | * Render the Recurrence for this Ticket
|
|---|
| 5589 | *
|
|---|
| 5590 | * @author Parminder Singh
|
|---|
| 5591 | *
|
|---|
| 5592 | * @param int $_ticketID
|
|---|
| 5593 | * @param int $_ticketRecurrenceID
|
|---|
| 5594 | *
|
|---|
| 5595 | * @return bool
|
|---|
| 5596 | */
|
|---|
| 5597 | public function Recurrence($_ticketID, $_ticketRecurrenceID)
|
|---|
| 5598 | {
|
|---|
| 5599 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5600 |
|
|---|
| 5601 | $_Ticket = new SWIFT_Ticket(new SWIFT_DataID($_ticketID));
|
|---|
| 5602 |
|
|---|
| 5603 | // Check permission
|
|---|
| 5604 | if (!$_Ticket->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanviewrecurrence') == '0') {
|
|---|
| 5605 | echo $this->Language->Get('msgnoperm');
|
|---|
| 5606 |
|
|---|
| 5607 | return false;
|
|---|
| 5608 | }
|
|---|
| 5609 |
|
|---|
| 5610 | $_TicketRecurrence = new SWIFT_TicketRecurrence(new SWIFT_DataID($_ticketRecurrenceID));
|
|---|
| 5611 |
|
|---|
| 5612 | $this->View->RenderRecurrence($_Ticket, $_TicketRecurrence);
|
|---|
| 5613 |
|
|---|
| 5614 | return true;
|
|---|
| 5615 | }
|
|---|
| 5616 |
|
|---|
| 5617 | /**
|
|---|
| 5618 | * Pause/Resume ticket recurrence
|
|---|
| 5619 | *
|
|---|
| 5620 | * @author Parminder Singh
|
|---|
| 5621 | *
|
|---|
| 5622 | * @param int $_ticketID
|
|---|
| 5623 | * @param int $_ticketRecurrenceID
|
|---|
| 5624 | *
|
|---|
| 5625 | * @return bool
|
|---|
| 5626 | */
|
|---|
| 5627 | public function PauseOrResumeRecurrence($_ticketID, $_ticketRecurrenceID)
|
|---|
| 5628 | {
|
|---|
| 5629 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5630 |
|
|---|
| 5631 | $_Ticket = new SWIFT_Ticket(new SWIFT_DataID($_ticketID));
|
|---|
| 5632 |
|
|---|
| 5633 | // Check permission
|
|---|
| 5634 | if (!$_Ticket->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdaterecurrence') == '0') {
|
|---|
| 5635 | echo $this->Language->Get('msgnoperm');
|
|---|
| 5636 |
|
|---|
| 5637 | return false;
|
|---|
| 5638 | }
|
|---|
| 5639 |
|
|---|
| 5640 | $_TicketRecurrence = new SWIFT_TicketRecurrence(new SWIFT_DataID($_ticketRecurrenceID));
|
|---|
| 5641 |
|
|---|
| 5642 | if ($_TicketRecurrence->Get('nextrecurrence') == '0') { // If it is paused then resume it
|
|---|
| 5643 | $_TicketRecurrence->UpdatePool('nextrecurrence', intval($_TicketRecurrence->GetNextRecurrence()));
|
|---|
| 5644 | } else { // Otherwise pause it
|
|---|
| 5645 | $_TicketRecurrence->UpdatePool('nextrecurrence', '0');
|
|---|
| 5646 | }
|
|---|
| 5647 |
|
|---|
| 5648 | $this->Load->Method('View', $_ticketID);
|
|---|
| 5649 |
|
|---|
| 5650 | return true;
|
|---|
| 5651 | }
|
|---|
| 5652 |
|
|---|
| 5653 | /**
|
|---|
| 5654 | * Stop the ticket recurrence
|
|---|
| 5655 | *
|
|---|
| 5656 | * @author Parminder Singh
|
|---|
| 5657 | *
|
|---|
| 5658 | * @param int $_ticketID
|
|---|
| 5659 | * @param int $_ticketRecurrenceID
|
|---|
| 5660 | *
|
|---|
| 5661 | * @return bool
|
|---|
| 5662 | */
|
|---|
| 5663 | public function StopRecurrence($_ticketID, $_ticketRecurrenceID)
|
|---|
| 5664 | {
|
|---|
| 5665 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5666 |
|
|---|
| 5667 | $_Ticket = new SWIFT_Ticket(new SWIFT_DataID($_ticketID));
|
|---|
| 5668 |
|
|---|
| 5669 | // Check permission
|
|---|
| 5670 | if (!$_Ticket->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcandeleterecurrence') == '0') {
|
|---|
| 5671 | echo $this->Language->Get('msgnoperm');
|
|---|
| 5672 |
|
|---|
| 5673 | return false;
|
|---|
| 5674 | }
|
|---|
| 5675 |
|
|---|
| 5676 | $_TicketRecurrence = new SWIFT_TicketRecurrence(new SWIFT_DataID($_ticketRecurrenceID));
|
|---|
| 5677 |
|
|---|
| 5678 | $_TicketRecurrence->Delete();
|
|---|
| 5679 |
|
|---|
| 5680 | $this->Load->Method('View', $_ticketID);
|
|---|
| 5681 |
|
|---|
| 5682 | return true;
|
|---|
| 5683 | }
|
|---|
| 5684 |
|
|---|
| 5685 | /**
|
|---|
| 5686 | * Delete the ticket recurrence
|
|---|
| 5687 | *
|
|---|
| 5688 | * @author Parminder Singh
|
|---|
| 5689 | *
|
|---|
| 5690 | * @param int $_ticketID
|
|---|
| 5691 | * @param int $_ticketRecurrenceID
|
|---|
| 5692 | *
|
|---|
| 5693 | * @return bool
|
|---|
| 5694 | */
|
|---|
| 5695 | public function UpdateRecurrence($_ticketID, $_ticketRecurrenceID)
|
|---|
| 5696 | {
|
|---|
| 5697 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5698 |
|
|---|
| 5699 | $_Ticket = new SWIFT_Ticket(new SWIFT_DataID($_ticketID));
|
|---|
| 5700 |
|
|---|
| 5701 | // Check permission
|
|---|
| 5702 | if (!$_Ticket->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanupdaterecurrence') == '0') {
|
|---|
| 5703 | echo $this->Language->Get('msgnoperm');
|
|---|
| 5704 |
|
|---|
| 5705 | return false;
|
|---|
| 5706 | }
|
|---|
| 5707 |
|
|---|
| 5708 | $_TicketRecurrence = new SWIFT_TicketRecurrence(new SWIFT_DataID($_ticketRecurrenceID));
|
|---|
| 5709 |
|
|---|
| 5710 | if (isset($_POST['recurrencetype'])) {
|
|---|
| 5711 |
|
|---|
| 5712 | // Reset recurrence fields before updating
|
|---|
| 5713 | $_TicketRecurrence->Reset();
|
|---|
| 5714 |
|
|---|
| 5715 | // Daily
|
|---|
| 5716 | if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_DAILY) {
|
|---|
| 5717 | $_intervalStep = intval($_POST['recurrence_daily_step']);
|
|---|
| 5718 | $_dailyEveryWeekday = false;
|
|---|
| 5719 | if ((empty($_intervalStep) || $_intervalStep < 0) && $_POST['recurrence_daily_type'] == 'default') {
|
|---|
| 5720 | $_intervalStep = 1;
|
|---|
| 5721 | }
|
|---|
| 5722 |
|
|---|
| 5723 | if ($_POST['recurrence_daily_type'] == 'extended') {
|
|---|
| 5724 | $_intervalStep = 0;
|
|---|
| 5725 | $_dailyEveryWeekday = true;
|
|---|
| 5726 | }
|
|---|
| 5727 |
|
|---|
| 5728 | $_TicketRecurrence->UpdateDaily($_intervalStep, $_dailyEveryWeekday);
|
|---|
| 5729 | // Weekly
|
|---|
| 5730 | } else if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_WEEKLY) {
|
|---|
| 5731 | $_intervalStep = intval($_POST['recurrence_weekly_step']);
|
|---|
| 5732 | if ((empty($_intervalStep) || $_intervalStep < 0)) {
|
|---|
| 5733 | $_intervalStep = 1;
|
|---|
| 5734 | }
|
|---|
| 5735 |
|
|---|
| 5736 | $_isMonday = $_isTuesday = $_isWednesday = $_isThursday = $_isFriday = $_isSaturday = $_isSunday = false;
|
|---|
| 5737 | if (isset($_POST['recurrence_weekly_ismonday'])) {
|
|---|
| 5738 | $_isMonday = true;
|
|---|
| 5739 | }
|
|---|
| 5740 |
|
|---|
| 5741 | if (isset($_POST['recurrence_weekly_istuesday'])) {
|
|---|
| 5742 | $_isTuesday = true;
|
|---|
| 5743 | }
|
|---|
| 5744 |
|
|---|
| 5745 | if (isset($_POST['recurrence_weekly_iswednesday'])) {
|
|---|
| 5746 | $_isWednesday = true;
|
|---|
| 5747 | }
|
|---|
| 5748 |
|
|---|
| 5749 | if (isset($_POST['recurrence_weekly_isthursday'])) {
|
|---|
| 5750 | $_isThursday = true;
|
|---|
| 5751 | }
|
|---|
| 5752 |
|
|---|
| 5753 | if (isset($_POST['recurrence_weekly_isfriday'])) {
|
|---|
| 5754 | $_isFriday = true;
|
|---|
| 5755 | }
|
|---|
| 5756 |
|
|---|
| 5757 | if (isset($_POST['recurrence_weekly_issaturday'])) {
|
|---|
| 5758 | $_isSaturday = true;
|
|---|
| 5759 | }
|
|---|
| 5760 |
|
|---|
| 5761 | if (isset($_POST['recurrence_weekly_issunday'])) {
|
|---|
| 5762 | $_isSunday = true;
|
|---|
| 5763 | }
|
|---|
| 5764 |
|
|---|
| 5765 | $_TicketRecurrence->UpdateWeekly($_intervalStep, $_isMonday, $_isTuesday, $_isWednesday, $_isThursday, $_isFriday, $_isSaturday, $_isSunday);
|
|---|
| 5766 | // Monthly
|
|---|
| 5767 | } else if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_MONTHLY) {
|
|---|
| 5768 | $_recurrenceMonthlyType = SWIFT_TicketRecurrence::MONTHLY_DEFAULT;
|
|---|
| 5769 | $_monthlyExtendedDay = 'monday';
|
|---|
| 5770 | $_monthlyExtendedDayStep = 'first';
|
|---|
| 5771 | $_monthlyDay = date('d');
|
|---|
| 5772 |
|
|---|
| 5773 | if ($_POST['recurrence_monthly_type'] == 'extended') {
|
|---|
| 5774 | $_recurrenceMonthlyType = SWIFT_TicketRecurrence::MONTHLY_EXTENDED;
|
|---|
| 5775 | $_monthlyExtendedDay = $_POST['recurrence_monthly_extday'];
|
|---|
| 5776 | $_monthlyExtendedDayStep = $_POST['recurrence_monthly_extdaystep'];
|
|---|
| 5777 |
|
|---|
| 5778 | $_intervalStep = intval($_POST['recurrence_monthly_stepext']);
|
|---|
| 5779 | } else {
|
|---|
| 5780 | $_intervalStep = intval($_POST['recurrence_monthly_step']);
|
|---|
| 5781 | if (intval($_POST['recurrence_monthly_day']) != '0' && intval($_POST['recurrence_monthly_day']) > 0) {
|
|---|
| 5782 | $_monthlyDay = intval($_POST['recurrence_monthly_day']);
|
|---|
| 5783 | }
|
|---|
| 5784 | }
|
|---|
| 5785 |
|
|---|
| 5786 | if ((empty($_intervalStep) || $_intervalStep < 0)) {
|
|---|
| 5787 | $_intervalStep = 1;
|
|---|
| 5788 | }
|
|---|
| 5789 |
|
|---|
| 5790 | $_TicketRecurrence->UpdateMonthly($_intervalStep, $_recurrenceMonthlyType, $_monthlyDay, $_monthlyExtendedDay, $_monthlyExtendedDayStep);
|
|---|
| 5791 | // Yearly
|
|---|
| 5792 | } else if ($_POST['recurrencetype'] == SWIFT_TicketRecurrence::INTERVAL_YEARLY) {
|
|---|
| 5793 | $_yearlyType = SWIFT_TicketRecurrence::YEARLY_DEFAULT;
|
|---|
| 5794 | $_yearlyMonthDay = gmdate('d', DATENOW);
|
|---|
| 5795 | $_yearlyMonth = gmdate('n', DATENOW);
|
|---|
| 5796 | $_yearlyExtendedDay = 'first';
|
|---|
| 5797 | $_yearlyExtendedDayStep = 'monday';
|
|---|
| 5798 | $_yearlyExtendedMonth = $_yearlyMonth;
|
|---|
| 5799 |
|
|---|
| 5800 | if ($_POST['recurrence_yearly_type'] == 'extended') {
|
|---|
| 5801 | $_yearlyType = SWIFT_TicketRecurrence::YEARLY_EXTENDED;
|
|---|
| 5802 | $_yearlyExtendedDay = $_POST['recurrence_yearly_extday'];
|
|---|
| 5803 | $_yearlyExtendedDayStep = $_POST['recurrence_yearly_extdaystep'];
|
|---|
| 5804 | $_yearlyExtendedMonth = $_POST['recurrence_yearly_extmonth'];
|
|---|
| 5805 | } else {
|
|---|
| 5806 | $_yearlyMonthDay = intval($_POST['recurrence_yearly_monthday']);
|
|---|
| 5807 | if (empty($_yearlyMonthDay) || $_yearlyMonthDay <= 0) {
|
|---|
| 5808 | $_yearlyMonthDay = gmdate('d', DATENOW);
|
|---|
| 5809 | }
|
|---|
| 5810 |
|
|---|
| 5811 | $_yearlyMonth = intval($_POST['recurrence_yearly_month']);
|
|---|
| 5812 | }
|
|---|
| 5813 |
|
|---|
| 5814 | $_TicketRecurrence->UpdateYearly($_yearlyType, $_yearlyMonth, $_yearlyMonthDay, $_yearlyExtendedDay, $_yearlyExtendedDayStep, $_yearlyExtendedMonth);
|
|---|
| 5815 | }
|
|---|
| 5816 |
|
|---|
| 5817 | $_endType = SWIFT_TicketRecurrence::END_NOEND;
|
|---|
| 5818 | if ($_POST['recurrence_endtype'] == SWIFT_TicketRecurrence::END_DATE && GetCalendarDateline($_POST['recurrence_enddateline']) != false) {
|
|---|
| 5819 | $_endType = SWIFT_TicketRecurrence::END_DATE;
|
|---|
| 5820 | } else if (($_POST['recurrence_endtype'] == SWIFT_TicketRecurrence::END_OCCURENCES && intval($_POST['recurrence_endcount']) > 0)) {
|
|---|
| 5821 | $_endType = SWIFT_TicketRecurrence::END_OCCURENCES;
|
|---|
| 5822 | }
|
|---|
| 5823 |
|
|---|
| 5824 | $_TicketRecurrence->UpdateRecurrenceRange(GetCalendarDateline($_POST['recurrence_start']), $_endType, GetCalendarDateline($_POST['recurrence_enddateline']), intval($_POST['recurrence_endcount']));
|
|---|
| 5825 |
|
|---|
| 5826 | // Update next recurrence
|
|---|
| 5827 | $_TicketRecurrence->UpdatePool('nextrecurrence', intval($_TicketRecurrence->GetNextRecurrence()));
|
|---|
| 5828 | }
|
|---|
| 5829 |
|
|---|
| 5830 | $this->Load->Method('View', $_ticketID);
|
|---|
| 5831 |
|
|---|
| 5832 | return true;
|
|---|
| 5833 | }
|
|---|
| 5834 |
|
|---|
| 5835 | /**
|
|---|
| 5836 | * Dispatch data for quoting a reply
|
|---|
| 5837 | *
|
|---|
| 5838 | * @author Varun Shoor
|
|---|
| 5839 | * @param int $_ticketID The Ticket ID
|
|---|
| 5840 | * @param int $_ticketPostID The Ticket Post ID
|
|---|
| 5841 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 5842 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 5843 | */
|
|---|
| 5844 | public function GetQuote($_ticketID, $_ticketPostID) {
|
|---|
| 5845 |
|
|---|
| 5846 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5847 |
|
|---|
| 5848 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 5849 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 5850 |
|
|---|
| 5851 | return false;
|
|---|
| 5852 | }
|
|---|
| 5853 |
|
|---|
| 5854 | /*
|
|---|
| 5855 | * BUG FIX - Parminder Singh
|
|---|
| 5856 | *
|
|---|
| 5857 | * SWIFT-2815: Uncaught Exception: Invalid data provided in ./__apps/tickets/models/Ticket/class.SWIFT_Ticket.php:409
|
|---|
| 5858 | *
|
|---|
| 5859 | * Comments: If current ticket id is merged with other tickets
|
|---|
| 5860 | */
|
|---|
| 5861 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 5862 |
|
|---|
| 5863 | // Did the object load up?
|
|---|
| 5864 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded()) {
|
|---|
| 5865 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5866 | }
|
|---|
| 5867 |
|
|---|
| 5868 | // Check permission
|
|---|
| 5869 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff) || $_SWIFT->Staff->GetPermission('staff_tcanviewtickets') == '0') {
|
|---|
| 5870 | echo $this->Language->Get('msgnoperm');
|
|---|
| 5871 |
|
|---|
| 5872 | return false;
|
|---|
| 5873 |
|
|---|
| 5874 | }
|
|---|
| 5875 |
|
|---|
| 5876 | $_SWIFT_TicketPostObject = new SWIFT_TicketPost(new SWIFT_DataID($_ticketPostID));
|
|---|
| 5877 | // Did the object load up?
|
|---|
| 5878 | if (!$_SWIFT_TicketPostObject instanceof SWIFT_TicketPost || !$_SWIFT_TicketPostObject->GetIsClassLoaded()) {
|
|---|
| 5879 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5880 | }
|
|---|
| 5881 |
|
|---|
| 5882 | if ($_SWIFT_TicketPostObject->GetProperty('ticketid') != $_SWIFT_TicketObject->GetTicketID()) {
|
|---|
| 5883 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 5884 | }
|
|---|
| 5885 |
|
|---|
| 5886 | echo $_SWIFT_TicketPostObject->GetQuoteContents();
|
|---|
| 5887 |
|
|---|
| 5888 | return true;
|
|---|
| 5889 | }
|
|---|
| 5890 |
|
|---|
| 5891 | /**
|
|---|
| 5892 | * Ability to unlink linked ticket
|
|---|
| 5893 | *
|
|---|
| 5894 | * @author Rahul Bhattacharya
|
|---|
| 5895 | *
|
|---|
| 5896 | * @param int $_ticketID
|
|---|
| 5897 | * @param int $_linkedTicketDisplayID
|
|---|
| 5898 | * @param int $_linkTypeID
|
|---|
| 5899 | *
|
|---|
| 5900 | * @return bool
|
|---|
| 5901 | */
|
|---|
| 5902 | public function Unlink($_ticketID, $_linkedTicketDisplayID, $_linkTypeID)
|
|---|
| 5903 | {
|
|---|
| 5904 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5905 |
|
|---|
| 5906 | $_ticketHashContainer = $_linkedTicketHashContainer = array();
|
|---|
| 5907 |
|
|---|
| 5908 | //Fetch the chainhash list of the Ticket
|
|---|
| 5909 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . SWIFT_TicketLinkChain::TABLE_NAME . "
|
|---|
| 5910 | WHERE ticketid = " . intval($_ticketID) . "
|
|---|
| 5911 | AND ticketlinktypeid = " . intval($_linkTypeID));
|
|---|
| 5912 |
|
|---|
| 5913 | while ($_SWIFT->Database->NextRecord()) {
|
|---|
| 5914 | $_ticketHashContainer[] = $_SWIFT->Database->Record['chainhash'];
|
|---|
| 5915 | }
|
|---|
| 5916 |
|
|---|
| 5917 | // Fetch the chainhash list of the linked Ticket
|
|---|
| 5918 | $_LinkedTicket = SWIFT_Ticket::GetObjectOnID($_linkedTicketDisplayID);
|
|---|
| 5919 | $_linkedTicketID = $_LinkedTicket->GetID();
|
|---|
| 5920 |
|
|---|
| 5921 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . SWIFT_TicketLinkChain::TABLE_NAME . "
|
|---|
| 5922 | WHERE ticketid = " . intval($_linkedTicketID) . "
|
|---|
| 5923 | AND ticketlinktypeid = " . intval($_linkTypeID));
|
|---|
| 5924 |
|
|---|
| 5925 | while ($_SWIFT->Database->NextRecord()) {
|
|---|
| 5926 | $_linkedTicketHashContainer[] = $_SWIFT->Database->Record['chainhash'];
|
|---|
| 5927 | }
|
|---|
| 5928 |
|
|---|
| 5929 | $_chainHashContainer = array_intersect($_ticketHashContainer, $_linkedTicketHashContainer);
|
|---|
| 5930 |
|
|---|
| 5931 | if (_is_array($_chainHashContainer)) {
|
|---|
| 5932 | $_finalTicketIDList = array($_linkedTicketID);
|
|---|
| 5933 | $_chainHash = end($_chainHashContainer);
|
|---|
| 5934 |
|
|---|
| 5935 | $_hashCount = $_SWIFT->Database->QueryFetch("SELECT COUNT(*) AS totalrecords FROM " . TABLE_PREFIX . SWIFT_TicketLinkChain::TABLE_NAME . "
|
|---|
| 5936 | WHERE chainhash = '" . $_SWIFT->Database->Escape($_chainHash) . "'");
|
|---|
| 5937 |
|
|---|
| 5938 | if ($_hashCount['totalrecords'] <= 2) {
|
|---|
| 5939 | $_finalTicketIDList[] = $_ticketID;
|
|---|
| 5940 | }
|
|---|
| 5941 |
|
|---|
| 5942 | $_finalTicketLinkChainIDList = array();
|
|---|
| 5943 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . SWIFT_TicketLinkChain::TABLE_NAME . "
|
|---|
| 5944 | WHERE ticketid IN (" . BuildIN($_finalTicketIDList, true) . ")
|
|---|
| 5945 | AND ticketlinktypeid = " . intval($_linkTypeID) . "
|
|---|
| 5946 | AND chainhash = '" . $_SWIFT->Database->Escape($_chainHash) . "'");
|
|---|
| 5947 |
|
|---|
| 5948 | while ($_SWIFT->Database->NextRecord()) {
|
|---|
| 5949 | $_finalTicketLinkChainIDList[] = $_SWIFT->Database->Record['ticketlinkchainid'];
|
|---|
| 5950 | }
|
|---|
| 5951 |
|
|---|
| 5952 | if (_is_array($_finalTicketLinkChainIDList)) {
|
|---|
| 5953 | SWIFT_TicketLinkChain::DeleteList($_finalTicketLinkChainIDList);
|
|---|
| 5954 | }
|
|---|
| 5955 |
|
|---|
| 5956 | $_Ticket = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 5957 | $_LinkedTicket = SWIFT_Ticket::GetObjectOnID($_linkedTicketID);
|
|---|
| 5958 |
|
|---|
| 5959 | if ($_Ticket instanceof SWIFT_Ticket && !_is_array($_Ticket->GetLinks())) {
|
|---|
| 5960 | $_Ticket->MarkAsUnlinked();
|
|---|
| 5961 | }
|
|---|
| 5962 |
|
|---|
| 5963 | if ($_LinkedTicket instanceof SWIFT_Ticket && !_is_array($_LinkedTicket->GetLinks())) {
|
|---|
| 5964 | $_LinkedTicket->MarkAsUnlinked();
|
|---|
| 5965 | }
|
|---|
| 5966 | }
|
|---|
| 5967 |
|
|---|
| 5968 | $this->View($_ticketID, 'inbox', '-1', '-1', '-1');
|
|---|
| 5969 |
|
|---|
| 5970 | return true;
|
|---|
| 5971 | }
|
|---|
| 5972 | public function SmartReply($_SWIFT_TicketObject, $_TicketPostContents){
|
|---|
| 5973 | // $_SmartWords = Array('fullname','forename','surname','organization','title','salutation','customfields');
|
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| 5974 |
|
|---|
| 5975 | //preg_replace($pattern, $replacement, $string);
|
|---|
| 5976 |
|
|---|
| 5977 |
|
|---|
| 5978 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 5979 | $this->Language->Load('staff_users');
|
|---|
| 5980 | $parts = explode(" ", $_SWIFT_TicketObject->GetProperty('fullname'));
|
|---|
| 5981 | $lastname = array_pop($parts);
|
|---|
| 5982 | $firstname = implode(" ", $parts);
|
|---|
| 5983 | $_salutationList = array('',$this->Language->Get('salutationmr'),$this->Language->Get('salutationmiss'),$this->Language->Get('salutationmrs'),$this->Language->Get('salutationdr'));
|
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| 5984 |
|
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| 5985 |
|
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| 5986 |
|
|---|
| 5987 |
|
|---|
| 5988 | $_SWIFT_UserObject = $_SWIFT_TicketObject->GetUserObject();
|
|---|
| 5989 | $_userdesignation = '';
|
|---|
| 5990 | $_salutation = '';
|
|---|
| 5991 | if ($_SWIFT_UserObject instanceof SWIFT_User && $_SWIFT_UserObject->GetIsClassLoaded()){
|
|---|
| 5992 |
|
|---|
| 5993 | $_userdesignation = $_SWIFT_UserObject->GetProperty('userdesignation');
|
|---|
| 5994 | $_salutation = $_SWIFT_UserObject->GetProperty('salutation');
|
|---|
| 5995 |
|
|---|
| 5996 | $_SWIFT_UserOrganizationObject = '';
|
|---|
| 5997 | try {
|
|---|
| 5998 | $_SWIFT_UserOrganizationObject = new SWIFT_UserOrganization($_SWIFT_UserObject->GetProperty('userorganizationid'));
|
|---|
| 5999 | } catch (SWIFT_Exception $_SWIFT_ExceptionObject) {
|
|---|
| 6000 |
|
|---|
| 6001 | }
|
|---|
| 6002 |
|
|---|
| 6003 |
|
|---|
| 6004 | if ($_SWIFT_UserOrganizationObject instanceof SWIFT_UserOrganization) {
|
|---|
| 6005 | $_OrganizationName = $_SWIFT_UserOrganizationObject->GetProperty('organizationname');
|
|---|
| 6006 | }else{
|
|---|
| 6007 | $_OrganizationName = 'NA';
|
|---|
| 6008 | }
|
|---|
| 6009 |
|
|---|
| 6010 | }
|
|---|
| 6011 |
|
|---|
| 6012 |
|
|---|
| 6013 |
|
|---|
| 6014 | $_TicketPostContents = str_replace('{{fullname}}',$firstname . ' ' . $lastname, $_TicketPostContents);
|
|---|
| 6015 | $_TicketPostContents = str_replace('{{forename}}',$firstname, $_TicketPostContents);
|
|---|
| 6016 | $_TicketPostContents = str_replace('{{surname}}',$lastname, $_TicketPostContents);
|
|---|
| 6017 |
|
|---|
| 6018 | $_TicketPostContents = str_replace('{{title}}',$_userdesignation, $_TicketPostContents);
|
|---|
| 6019 | $_TicketPostContents = str_replace('{{salutation}}',$_salutationList[$_salutation], $_TicketPostContents);
|
|---|
| 6020 | $_TicketPostContents = str_replace('{{organization}}',$_OrganizationName, $_TicketPostContents);
|
|---|
| 6021 |
|
|---|
| 6022 |
|
|---|
| 6023 | // start custom fields check
|
|---|
| 6024 | $str_test = $_TicketPostContents;
|
|---|
| 6025 |
|
|---|
| 6026 | $count = 0;
|
|---|
| 6027 | $offset = 4;
|
|---|
| 6028 | $find = "{{custom_field[";
|
|---|
| 6029 | $positions = array();
|
|---|
| 6030 |
|
|---|
| 6031 | for($i = 0; $i<strlen($str_test); $i++)
|
|---|
| 6032 | {
|
|---|
| 6033 | $pos = 0;
|
|---|
| 6034 | $pos = strpos($str_test, $find, $count);
|
|---|
| 6035 | if($pos <> 0){
|
|---|
| 6036 | $positions[] = $pos;
|
|---|
| 6037 | }
|
|---|
| 6038 | $count = $pos + 2;
|
|---|
| 6039 | }
|
|---|
| 6040 | if (empty($positions)) {
|
|---|
| 6041 | return $_TicketPostContents;
|
|---|
| 6042 | }
|
|---|
| 6043 | foreach ($positions as $value) {
|
|---|
| 6044 | //$_FieldName[] = substr($_TicketPostContents,$value + 15)
|
|---|
| 6045 | $pos2 = strpos($_TicketPostContents, "]}}",$value);
|
|---|
| 6046 | $_FinalName[] = substr($_TicketPostContents,$value + 15,$pos2 - $value - 15);
|
|---|
| 6047 | }
|
|---|
| 6048 |
|
|---|
| 6049 | foreach ($_FinalName as $field){
|
|---|
| 6050 |
|
|---|
| 6051 | $this->Database->Query("select customfieldid,fieldtype,customfieldgroupid from " . TABLE_PREFIX . "customfields where title = '" . $field . "'");
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|---|
| 6052 | while ($this->Database->NextRecord())
|
|---|
| 6053 | {
|
|---|
| 6054 |
|
|---|
| 6055 | $_fieldtype = $this->Database->Record['fieldtype'];
|
|---|
| 6056 | $_customfieldID = $this->Database->Record['customfieldid'];
|
|---|
| 6057 | $_customfieldGroupID = $this->Database->Record['customfieldgroupid'];
|
|---|
| 6058 |
|
|---|
| 6059 |
|
|---|
| 6060 | $this->Database->Query("select grouptype from " . TABLE_PREFIX . "customfieldgroups where customfieldgroupid = " . $_customfieldGroupID);
|
|---|
| 6061 | while ($this->Database->NextRecord())
|
|---|
| 6062 | {
|
|---|
| 6063 | $_Grouptype = $this->Database->Record['grouptype'];
|
|---|
| 6064 |
|
|---|
| 6065 | }
|
|---|
| 6066 |
|
|---|
| 6067 |
|
|---|
| 6068 |
|
|---|
| 6069 | if ($_Grouptype == 1){
|
|---|
| 6070 |
|
|---|
| 6071 | if (in_array($_fieldtype, array("1", "10", "2", "3"))) {
|
|---|
| 6072 |
|
|---|
| 6073 | $this->Database->Query("select fieldvalue from " . TABLE_PREFIX . "customfieldvalues where typeid = " . $_SWIFT_TicketObject->GetProperty('userid') ." and customfieldid = " . $_customfieldID);
|
|---|
| 6074 | while ($this->Database->NextRecord())
|
|---|
| 6075 | {
|
|---|
| 6076 | $_TicketPostContents = str_replace('{{custom_field[' . $field . ']}}',$this->Database->Record['fieldvalue'], $_TicketPostContents);
|
|---|
| 6077 | }
|
|---|
| 6078 |
|
|---|
| 6079 |
|
|---|
| 6080 | }//end fieldtype 1,10,2,3
|
|---|
| 6081 |
|
|---|
| 6082 | if (in_array($_fieldtype, array("4","5", "6", "7", "9"))) {
|
|---|
| 6083 |
|
|---|
| 6084 | $this->Database->Query("select fieldvalue,isserialized from " . TABLE_PREFIX . "customfieldvalues where typeid = " . $_SWIFT_TicketObject->GetProperty('userid') ." and customfieldid = " . $_customfieldID);
|
|---|
| 6085 | while ($this->Database->NextRecord())
|
|---|
| 6086 | {
|
|---|
| 6087 | $_fieldValue = $this->Database->Record['fieldvalue'];
|
|---|
| 6088 | if ($this->Database->Record['isserialized'] == '1') {
|
|---|
| 6089 | $_fieldValue = mb_unserialize($_fieldValue);
|
|---|
| 6090 | $_fieldValue = self::multi_implode($_fieldValue,",");
|
|---|
| 6091 |
|
|---|
| 6092 | }
|
|---|
| 6093 | $_Allvalues = '';
|
|---|
| 6094 | $this->Database->Query("select optionvalue from " . TABLE_PREFIX . "customfieldoptions where customfieldid = " . $_customfieldID ." and customfieldoptionid In (" . $_fieldValue . ")");
|
|---|
| 6095 | while ($this->Database->NextRecord())
|
|---|
| 6096 | {
|
|---|
| 6097 | if ($_Allvalues == ""){
|
|---|
| 6098 | $_Allvalues = $this->Database->Record['optionvalue'];
|
|---|
| 6099 | }else{
|
|---|
| 6100 | $_Allvalues = $_Allvalues . "," . $this->Database->Record['optionvalue'];
|
|---|
| 6101 | }
|
|---|
| 6102 | }
|
|---|
| 6103 | $_TicketPostContents = str_replace('{{custom_field[' . $field . ']}}',$_Allvalues, $_TicketPostContents);
|
|---|
| 6104 |
|
|---|
| 6105 | }
|
|---|
| 6106 |
|
|---|
| 6107 |
|
|---|
| 6108 | }//end fieldtype 4,5,6,7,9
|
|---|
| 6109 | }//end grouptype check
|
|---|
| 6110 |
|
|---|
| 6111 | if ($_Grouptype == 3 || $_Grouptype == 4 || $_Grouptype == 9){
|
|---|
| 6112 |
|
|---|
| 6113 | if (in_array($_fieldtype, array("1", "10", "2", "3"))) {
|
|---|
| 6114 |
|
|---|
| 6115 | $this->Database->Query("select fieldvalue from " . TABLE_PREFIX . "customfieldvalues where typeid = " . $_SWIFT_TicketObject->GetProperty('ticketid') ." and customfieldid = " . $_customfieldID);
|
|---|
| 6116 | while ($this->Database->NextRecord())
|
|---|
| 6117 | {
|
|---|
| 6118 | $_TicketPostContents = str_replace('{{custom_field[' . $field . ']}}',$this->Database->Record['fieldvalue'], $_TicketPostContents);
|
|---|
| 6119 | }
|
|---|
| 6120 |
|
|---|
| 6121 |
|
|---|
| 6122 | }//end fieldtype 1,10,2,3
|
|---|
| 6123 |
|
|---|
| 6124 | if (in_array($_fieldtype, array("4","5", "6", "7", "9"))) {
|
|---|
| 6125 |
|
|---|
| 6126 | $this->Database->Query("select fieldvalue,isserialized from " . TABLE_PREFIX . "customfieldvalues where typeid = " . $_SWIFT_TicketObject->GetProperty('ticketid') ." and customfieldid = " . $_customfieldID);
|
|---|
| 6127 | while ($this->Database->NextRecord())
|
|---|
| 6128 | {
|
|---|
| 6129 | $_fieldValue = $this->Database->Record['fieldvalue'];
|
|---|
| 6130 | if ($this->Database->Record['isserialized'] == '1') {
|
|---|
| 6131 | $_fieldValue = mb_unserialize($_fieldValue);
|
|---|
| 6132 | $_fieldValue = self::multi_implode($_fieldValue,",");
|
|---|
| 6133 |
|
|---|
| 6134 | }
|
|---|
| 6135 | $_Allvalues = '';
|
|---|
| 6136 | $this->Database->Query("select optionvalue from " . TABLE_PREFIX . "customfieldoptions where customfieldid = " . $_customfieldID ." and customfieldoptionid In (" . $_fieldValue . ")");
|
|---|
| 6137 | while ($this->Database->NextRecord())
|
|---|
| 6138 | {
|
|---|
| 6139 | if ($_Allvalues == ""){
|
|---|
| 6140 | $_Allvalues = $this->Database->Record['optionvalue'];
|
|---|
| 6141 | }else{
|
|---|
| 6142 | $_Allvalues = $_Allvalues . "," . $this->Database->Record['optionvalue'];
|
|---|
| 6143 | }
|
|---|
| 6144 | }
|
|---|
| 6145 | $_TicketPostContents = str_replace('{{custom_field[' . $field . ']}}',$_Allvalues, $_TicketPostContents);
|
|---|
| 6146 |
|
|---|
| 6147 | }
|
|---|
| 6148 |
|
|---|
| 6149 |
|
|---|
| 6150 | }//end fieldtype 4,5,6,7,9
|
|---|
| 6151 |
|
|---|
| 6152 | }//end grouptype check
|
|---|
| 6153 |
|
|---|
| 6154 | if ($_Grouptype == 2){
|
|---|
| 6155 |
|
|---|
| 6156 | if (in_array($_fieldtype, array("1", "10", "2", "3"))) {
|
|---|
| 6157 |
|
|---|
| 6158 | $this->Database->Query("select fieldvalue from " . TABLE_PREFIX . "customfieldvalues where typeid = " . $_SWIFT_UserObject->GetProperty('userorganizationid') ." and customfieldid = " . $_customfieldID);
|
|---|
| 6159 | while ($this->Database->NextRecord())
|
|---|
| 6160 | {
|
|---|
| 6161 | $_TicketPostContents = str_replace('{{custom_field[' . $field . ']}}',$this->Database->Record['fieldvalue'], $_TicketPostContents);
|
|---|
| 6162 | }
|
|---|
| 6163 |
|
|---|
| 6164 |
|
|---|
| 6165 | }//end fieldtype 1,10,2,3
|
|---|
| 6166 | if (in_array($_fieldtype, array("4","5", "6", "7", "9"))) {
|
|---|
| 6167 |
|
|---|
| 6168 | $this->Database->Query("select fieldvalue,isserialized from " . TABLE_PREFIX . "customfieldvalues where typeid = " . $_SWIFT_UserObject->GetProperty('userorganizationid') ." and customfieldid = " . $_customfieldID);
|
|---|
| 6169 | while ($this->Database->NextRecord())
|
|---|
| 6170 | {
|
|---|
| 6171 | $_fieldValue = $this->Database->Record['fieldvalue'];
|
|---|
| 6172 | if ($this->Database->Record['isserialized'] == '1') {
|
|---|
| 6173 | $_fieldValue = mb_unserialize($_fieldValue);
|
|---|
| 6174 | $_fieldValue = self::multi_implode($_fieldValue,",");
|
|---|
| 6175 |
|
|---|
| 6176 | }
|
|---|
| 6177 | $_Allvalues = '';
|
|---|
| 6178 | $this->Database->Query("select optionvalue from " . TABLE_PREFIX . "customfieldoptions where customfieldid = " . $_customfieldID ." and customfieldoptionid In (" . $_fieldValue . ")");
|
|---|
| 6179 | while ($this->Database->NextRecord())
|
|---|
| 6180 | {
|
|---|
| 6181 | if ($_Allvalues == ""){
|
|---|
| 6182 | $_Allvalues = $this->Database->Record['optionvalue'];
|
|---|
| 6183 | }else{
|
|---|
| 6184 | $_Allvalues = $_Allvalues . "," . $this->Database->Record['optionvalue'];
|
|---|
| 6185 | }
|
|---|
| 6186 | }
|
|---|
| 6187 | $_TicketPostContents = str_replace('{{custom_field[' . $field . ']}}',$_Allvalues, $_TicketPostContents);
|
|---|
| 6188 |
|
|---|
| 6189 | }
|
|---|
| 6190 |
|
|---|
| 6191 |
|
|---|
| 6192 | }//end fieldtype 4,5,6,7,9
|
|---|
| 6193 | }//end grouptype check
|
|---|
| 6194 |
|
|---|
| 6195 |
|
|---|
| 6196 | }
|
|---|
| 6197 | }//foreach
|
|---|
| 6198 |
|
|---|
| 6199 | return $_TicketPostContents;
|
|---|
| 6200 | }
|
|---|
| 6201 |
|
|---|
| 6202 | public function multi_implode($array, $glue) {
|
|---|
| 6203 | $ret = '';
|
|---|
| 6204 |
|
|---|
| 6205 | foreach ($array as $item) {
|
|---|
| 6206 | if (is_array($item)) {
|
|---|
| 6207 | $ret .= self::multi_implode($item, $glue) . $glue;
|
|---|
| 6208 | } else {
|
|---|
| 6209 | $ret .= $item . $glue;
|
|---|
| 6210 | }
|
|---|
| 6211 | }
|
|---|
| 6212 |
|
|---|
| 6213 | $ret = substr($ret, 0, 0-strlen($glue));
|
|---|
| 6214 |
|
|---|
| 6215 | return $ret;
|
|---|
| 6216 | }
|
|---|
| 6217 |
|
|---|
| 6218 | }
|
|---|