WYSIWYG Editor

The editor now allows copy and paste images along with drag and drop images. ( with browsers which support those features )

N.b. the drag and drop / copy and paste images is only for staff CP area, and will not work from the client support centre ( for security )

Added support for Kayako 4.71

Fixed quoting from client support centre ( ensuring HTML format is maintained )
Fixed IRS ( so clients get KB suggestions when filling in contents within the editor )

Now works with Kayako 4.70

CT now includes changes to Kayako's HTML engine, which will ensure inline images work, along side better rendering for HTML, to ensure malformed HTML does not lead to missing content

( this is the editor replacing the HTML engine used to parse emails, to ensure HTML remains consistent inbound and outbound )

Fixed several bugs where some outbound emails would display HTML code.

Added the editor to the followup tabs

Fixed an issue where the trouble shooter redirect to a ticket, would not use HTML

Added HTML clean up of inbound emails ( this resolves an issue where some tickets looked odd, or failed to send out email notifications )

Added a fix for formatting from certain clients such as outlook did not look the same within Kayako
Added a fix for malformed emails resulting in notifications not working.

Added support for Kayako 4.69

Resolved issues with smart variables not working as expected.
Floating windows ( like color picker ) no longer gets stuck at the top left of the screen.

New Feature: Now supports Smart Variables.

Fullname is: {{fullname}}
forename is: {{forename}}
surname is: {{surname}}
title is: {{title}}
salutation is: {{salutation}}
Organizaton is: {{organization}}
Customfield is: {{custom_field[CustomFieldName]}}

When making macros, replies, forwards, or KB inserts, using {{fullname}} for example, will be replaced on submission with the users full name.

Also now supports Kayako 4.68

Gary