WHMCS

<?php

/**

 * =======================================

 * ###################################

 * WHMCS Integration

 *

 * @package        WHMCS Integration

 * @author                Ruchi Kothari

 * @copyright        Copyright (c) 2001-2012, Kayako Infotech Ltd.

 * @license                http://www.kayako.com/license

 * @link                http://www.kayako.com

 * @filesource

 * ###################################

 * =======================================

 */

/**

 * Common file to submit a ticket

 *

 * @author Ruchi Kothari

 */

//Include config file

require_once 'config.php';

//Include all necessary classes and helper methods

require_once 'API/kyIncludes.php';

//Include common functions

require_once 'functions.php';

//Include constants file

require_once 'constants.php';

//Initialize the client

kyConfig::set(new kyConfig(API_URL, API_KEY, SECRET_KEY));

if (!isset($_REQUEST['step'])) {

        $_allDepartments = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);

        $_topDepartments = $_allDepartments->filterByParentDepartmentId(null)->orderByDisplayOrder();

        $_departmentMap = array();

        foreach ($_topDepartments as $_topDepartment) {

                $_department = array();

                $_department['departmentid']= $_topDepartment->getId();

                $_department['title']= $_topDepartment->getTitle();

                $_department['departmenttype']= $_topDepartment->getType();

                $_departmentMap[$_topDepartment->getId()] = $_department;

                $_childDepartments = $_allDepartments->filterByParentDepartmentId($_topDepartment->getId())->orderByDisplayOrder();

                foreach ($_childDepartments as $_childDepartment) {

                        $_department = array();

                        $_department['departmentid']= $_childDepartment->getId();

                        $_department['title']= $_childDepartment->getTitle();

                        $_department['departmenttype']= $_childDepartment->getType();

                        $_departmentMap[$_topDepartment->getId()]['subdepartments'][] = $_department;

                }

        }

        $smarty->assign('_departments', $_departmentMap);

        $smarty->assign('_departmentFormURL', WHMCS_URL . 'submitticket.php?step=2');

        $templatefile = "selectdepartment";

} else if ($_REQUEST['step'] == 2) {

        if (!empty($_POST)) {

                // get priorities of 'public' type only

                $_ticketPriorityContainer = kyTicketPriority::getAll()->filterByType(kyTicketPriority::TYPE_PUBLIC)->orderByDisplayOrder();

                $_ticketPriorities = array();

                foreach ($_ticketPriorityContainer as $_ticketPriorityObject) {

                        $_ticketPriority['priorityid'] = $_ticketPriorityObject->getId();

                        $_ticketPriority['title'] = $_ticketPriorityObject->getTitle();

                        $_ticketPriorities[] = $_ticketPriority;

                }

                $smarty->assign('_ticketPriorities', $_ticketPriorities);

                //Get Ticket Custom fields

                $_customFieldObjectContainer = kyCustomFieldDefinition::getAll();

                $_customFields = array();

                foreach ($_customFieldObjectContainer as $_customFieldObject) {

                        $_customFields[$_customFieldObject->getGroupId()][] = RenderCustomField($_customFieldObject, MODE_INSERT);

                }

                // Custom field groups

                $_customFieldGroupContainer = array();

                // fetch custom field groups based on selected department

                $_customFieldGroupObjectContainer = kyCustomFieldGroup::getAll(array('departmentid' => $_POST['departmentid']))->filterByGroupType(array(kyCustomFieldGroup::GROUP_STAFFTICKET,

                        kyCustomFieldGroup::GROUP_STAFFUSERTICKET, kyCustomFieldGroup::GROUP_USERTICKET));

                foreach ($_customFieldGroupObjectContainer as $_customFieldGroupObject) {

                        if (isset($_customFields[$_customFieldGroupObject->getId()])) {

                                $_customFieldGroup = array();

                                $_customFieldGroup['title'] = $_customFieldGroupObject->getTitle();

                                $_customFieldGroup['_fields'] = $_customFields[$_customFieldGroupObject->getId()];

                                $_customFieldGroupContainer[$_customFieldGroupObject->getId()] = $_customFieldGroup;

                        }

                }

                $smarty->assign('_customFieldGroupContainer', $_customFieldGroupContainer);

                $smarty->assign('_ticketFormURL', WHMCS_URL . 'submitticket.php?step=3');

                $smarty->assign('_departmentID', $_POST['departmentid']);

                $smarty->assign('_templateURL', getcwd() . '/templates/kayako');

                $smarty->assign('_imageURL', WHMCS_URL . 'templates/kayako/images');

                $templatefile = 'ticketform';

        } else {

                header('Location: ' . WHMCS_URL . 'submitticket.php');

        }

} else if ($_REQUEST['step'] == 3){

        if (!empty($_POST)) {

                //Set Defaults for a new ticket

                $_defaultStatusID = kyTicketStatus::getAll()->filterByTitle("Open")->first()->getId();

                $_defaultPriorityID = kyTicketPriority::getAll()->filterByTitle("Normal")->first()->getId();

                $_defaultTypeID = kyTicketType::getAll()->filterByTitle("Issue")->first()->getId();

                kyTicket::setDefaults($_defaultStatusID, $_defaultPriorityID, $_defaultTypeID);

                //Create ticket

                $_department = kyDepartment::get($_POST['departmentid']);

                $_priority = kyTicketPriority::get($_POST['ticketpriorityid']);

                $_ticket = kyTicket::createNewAuto(

                                $_department,

                                $clientsdetails['firstname'] . ' ' . $clientsdetails['lastname'],

                                $clientsdetails['email'],

                                $_POST['ticketmessage'],

                                $_POST['ticketsubject'])

                        ->setPriority($_priority)

                        ->create();

                $_ticketPosts = $_ticket->getPosts();

                //Save ticket attachments

                foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {

                        kyTicketAttachment::createNewFromFile($_ticketPosts[0], $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])

                                ->create();

                }

                //Save custom fields

                $_ticket->setCustomFieldValuesFromPOST();

                $_ticket->updateCustomFields();

                $smarty->assign('_ticketDisplayID', $_ticket->getDisplayId());

                $smarty->assign('_ticketSubject', $_POST['ticketsubject']);

                $smarty->assign('_ticketMessage', $_POST['ticketmessage']);

                $templatefile = 'ticketconfirmation';

        } else {

                header('Location: ' . WHMCS_URL . 'submitticket.php');

        }

} else {

        header('Location: ' . WHMCS_URL . 'submitticket.php');

}

$smarty->assign('_jscssURL',  'templates/kayako');

?>