WHMCS

Overview

WHMCS is the leading web hosting automation platform. The WHMCS Kayako Integration App is specifically designed for all those Kayako users who are using WHMCS to provide domain and hosting services to their customers.

Do you ever feel that your WHMCS built-in support options are limited in scope and functionality?
Do your users need advanced tools to make case submissions effective?
Do you need a single platform for your support team to work on?

If yes, you are on the right track. The app will enhance the capabilities of the default WHMCS support module and elevate your users’ support experience. Not only will your users be able to submit support requests more easily—without leaving the WHMCS client interface—but your support team will also enjoy being able to work with tickets from a single source.

Features

Integrate existing WHMCS customer account information, with your Kayako instance, rather than requiring a separate login.
Allow your customers to create new tickets from within the WHMCS interface. Those tickets will sync automatically with your Kayako instance.
Provide a single viewpoint with WHMCS where both your customers and your support team can view and update existing tickets.
Capture additional information from your users with custom ticket fields. This will help you get the information you need to resolve their issue, right up front.
Customize your ticket views by sorting according to ‘Ticket Department’, ‘Type’, ‘Status’, ‘Priority’, ‘Last Update’, or ‘Last Replier’.
Give your customers easy access to self-service content like knowledge base and news articles. This will help them resolve their issues more quickly and reduce the load on your support team.

Supported versions

The app can be used with either Kayako Download or the Kayako SaaS solutions.

Kayako version support: V4.64 and above, including latest release v4.71

WHMCS version support: 5.1.2 and above, including latest version 6

Join us

If you need support, have a suggestion, find a defect, let us know by creating an issue on the project’s Gihub page:

https://github.com/kayako/whmcs-integration/issues