| 1 | <?php
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| 2 | /**
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| 3 | * ###############################################
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| 4 | *
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| 5 | * SWIFT Framework
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| 6 | * _______________________________________________
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| 7 | *
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| 8 | * @author Varun Shoor
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| 9 | *
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| 10 | * @package SWIFT
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| 11 | * @copyright Copyright (c) 2001-2012, Kayako
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| 12 | * @license http://www.kayako.com/license
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| 13 | * @link http://www.kayako.com
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| 14 | *
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| 15 | * ###############################################
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| 16 | */
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| 17 |
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| 18 | /**
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| 19 | * The Ticket Grid Controller
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| 20 | *
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| 21 | * @author Varun Shoor
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| 22 | */
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| 23 | class Controller_Manage extends Controller_staff
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| 24 | {
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| 25 | public $UserInterfaceGrid = false;
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| 26 |
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| 27 | // Core Constants
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| 28 | const MENU_ID = 2;
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| 29 | const NAVIGATION_ID = 1;
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| 30 |
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| 31 | /**
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| 32 | * Constructor
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| 33 | *
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| 34 | * @author Varun Shoor
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| 35 | * @return bool "true" on Success, "false" otherwise
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| 36 | */
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| 37 | public function __construct()
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| 38 | {
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| 39 | parent::__construct();
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| 40 |
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| 41 | $this->Language->Load('staff_ticketsmain');
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| 42 | $this->Language->Load('staff_ticketsmanage');
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| 43 |
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| 44 | SWIFT_Ticket::LoadLanguageTable();
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| 45 |
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| 46 | $this->Load->Library('UserInterface:UserInterfaceGrid', array('ticketmanagegrid', false, true));
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| 47 |
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| 48 | return true;
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| 49 | }
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| 50 |
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| 51 | /**
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| 52 | * Destructor
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| 53 | *
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| 54 | * @author Varun Shoor
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| 55 | * @return bool "true" on Success, "false" otherwise
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| 56 | */
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| 57 | public function __destruct()
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| 58 | {
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| 59 | parent::__destruct();
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| 60 |
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| 61 | return true;
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| 62 | }
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| 63 |
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| 64 | /**
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| 65 | * Put Back the Tickets that were trashed from Mass Action
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| 66 | *
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| 67 | * @author Varun Shoor
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| 68 | * @param mixed $_ticketIDList The Ticket ID List Container Array
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| 69 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
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| 70 | * @return bool "true" on Success, "false" otherwise
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| 71 | */
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| 72 | static public function PutBackList($_ticketIDList, $_byPassCSRF = false)
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| 73 | {
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| 74 | $_SWIFT = SWIFT::GetInstance();
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| 75 |
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| 76 | // BEGIN CSRF HASH CHECK
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| 77 |
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| 78 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
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| 79 | {
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| 80 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
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| 81 |
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| 82 | return false;
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| 83 | }
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| 84 |
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| 85 | // END CSRF HASH CHECK
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| 86 |
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| 87 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
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| 88 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
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| 89 |
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| 90 | if ($_SWIFT->Staff->GetPermission('staff_tcanupdateticket') == '0') {
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| 91 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
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| 92 |
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| 93 | return false;
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| 94 | }
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| 95 |
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| 96 | if (_is_array($_ticketIDList)) {
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| 97 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE ticketid IN (" .
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| 98 | BuildIN($_ticketIDList) . ")");
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| 99 | while ($_SWIFT->Database->NextRecord()) {
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| 100 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
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| 101 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
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| 102 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
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| 103 | }
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| 104 |
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| 105 | if ($_SWIFT_TicketObject->GetProperty('departmentid') != '0')
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| 106 | {
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| 107 | continue;
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| 108 | }
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| 109 |
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| 110 | $_departmentTitle = $_ticketStatusTitle = '';
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| 111 | if (isset($_departmentCache[$_SWIFT->Database->Record['departmentid']])) {
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| 112 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT->Database->Record['departmentid']]['title']);
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| 113 | }
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| 114 |
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| 115 | if (isset($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']])) {
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| 116 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']]['title']);
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| 117 | }
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| 118 |
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| 119 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activityundeleteticket'),
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| 120 | htmlspecialchars($_SWIFT->Database->Record['subject']), htmlspecialchars($_departmentTitle),
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| 121 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT->Database->Record['fullname'])),
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| 122 | SWIFT_StaffActivityLog::ACTION_DELETE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
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| 123 | }
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| 124 |
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| 125 | SWIFT_Ticket::UnDeleteList($_ticketIDList);
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| 126 | }
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| 127 |
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| 128 | SWIFT_TicketManager::RebuildCache();
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| 129 |
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| 130 | return true;
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| 131 | }
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| 132 |
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| 133 | /**
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| 134 | * Put Back the Given Ticket ID
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| 135 | *
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| 136 | * @author Varun Shoor
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| 137 | * @param int $_ticketID The Ticket ID
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| 138 | * @param int $_departmentID (OPTIONAL) The Department ID
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| 139 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
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| 140 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
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| 141 | * @return bool "true" on Success, "false" otherwise
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| 142 | * @throws SWIFT_Exception If the Class is not Loaded
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| 143 | */
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| 144 | public function PutBack($_ticketID, $_listType = false, $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1)
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| 145 | {
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| 146 | if (!$this->GetIsClassLoaded())
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| 147 | {
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| 148 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
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| 149 |
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| 150 | return false;
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| 151 | }
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| 152 |
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| 153 | self::PutBackList(array($_ticketID), true);
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| 154 |
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| 155 | /*
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| 156 | * BUG FIX - Varun Shoor
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| 157 | *
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| 158 | * SWIFT-1562 Issue while moving a ticket to Trash
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| 159 | *
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| 160 | */
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| 161 | $this->Load->Index(0, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
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| 162 |
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| 163 | return true;
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| 164 | }
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| 165 |
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| 166 | /**
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| 167 | * Delete the Tickets from Mass Action
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| 168 | *
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| 169 | * @author Varun Shoor
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| 170 | * @param mixed $_ticketIDList The Ticket ID List Container Array
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| 171 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
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| 172 | * @return bool "true" on Success, "false" otherwise
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| 173 | */
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| 174 | static public function DeleteList($_ticketIDList, $_byPassCSRF = false)
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| 175 | {
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| 176 | $_SWIFT = SWIFT::GetInstance();
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| 177 |
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| 178 | // BEGIN CSRF HASH CHECK
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| 179 |
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| 180 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
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| 181 | {
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| 182 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
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| 183 |
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| 184 | return false;
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| 185 | }
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| 186 |
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| 187 | // END CSRF HASH CHECK
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| 188 |
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| 189 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
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| 190 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
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| 191 |
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| 192 | if ($_SWIFT->Staff->GetPermission('staff_tcandeleteticket') == '0') {
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| 193 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
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| 194 |
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| 195 | return false;
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| 196 | }
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| 197 |
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| 198 | if (_is_array($_ticketIDList)) {
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| 199 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE ticketid IN (" .
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| 200 | BuildIN($_ticketIDList) . ")");
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| 201 | while ($_SWIFT->Database->NextRecord()) {
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| 202 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
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| 203 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
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| 204 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
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| 205 | }
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| 206 |
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| 207 | $_departmentTitle = $_ticketStatusTitle = '';
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| 208 | if (isset($_departmentCache[$_SWIFT->Database->Record['departmentid']])) {
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| 209 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT->Database->Record['departmentid']]['title']);
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| 210 | }
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| 211 |
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| 212 | if (isset($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']])) {
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| 213 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']]['title']);
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| 214 | }
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| 215 |
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| 216 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitydeleteticket'),
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| 217 | htmlspecialchars($_SWIFT->Database->Record['subject']), htmlspecialchars($_departmentTitle),
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| 218 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT->Database->Record['fullname'])),
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| 219 | SWIFT_StaffActivityLog::ACTION_DELETE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
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| 220 | }
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| 221 |
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| 222 | // Begin Hook: staff_ticket_delete
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| 223 | unset($_hookCode);
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| 224 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_delete')) ? eval($_hookCode) : false;
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| 225 | // End Hook
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| 226 |
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| 227 | SWIFT_Ticket::DeleteList($_ticketIDList);
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| 228 | }
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| 229 |
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| 230 | SWIFT_TicketManager::RebuildCache();
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| 231 |
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| 232 | return true;
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| 233 | }
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| 234 |
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| 235 | /**
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| 236 | * Delete all the Tickets from Trash Folder
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| 237 | *
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| 238 | * @author Parminder Singh
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| 239 | * @return bool "true" on Success, "false" otherwise
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| 240 | */
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| 241 | public function EmptyTrash()
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| 242 | {
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| 243 | $_SWIFT = SWIFT::GetInstance();
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| 244 |
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| 245 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
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| 246 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
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| 247 |
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| 248 | if ($_SWIFT->Staff->GetPermission('staff_tcandeleteticket') == '0') {
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| 249 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
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| 250 |
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| 251 | return false;
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| 252 | }
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| 253 | $_ticketIDList = array();
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| 254 | $_assignedDepartmentIDList = $_SWIFT->Staff->GetAssignedDepartments();
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| 255 |
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| 256 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE departmentid = '0' AND trasholddepartmentid IN (" . BuildIN($_assignedDepartmentIDList) . ")");
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| 257 |
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| 258 | while ($_SWIFT->Database->NextRecord()) {
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| 259 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
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| 260 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
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| 261 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
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| 262 | }
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| 263 |
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| 264 | $_ticketIDList[] = $_SWIFT->Database->Record['ticketid'];
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| 265 |
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| 266 | $_departmentTitle = $_ticketStatusTitle = '';
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| 267 | if (isset($_departmentCache[$_SWIFT->Database->Record['departmentid']])) {
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| 268 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT->Database->Record['departmentid']]['title']);
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| 269 | }
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| 270 |
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| 271 | if (isset($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']])) {
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| 272 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']]['title']);
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| 273 | }
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| 274 |
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| 275 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitydeleteticket'), htmlspecialchars($_SWIFT->Database->Record['subject']), htmlspecialchars($_departmentTitle), htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT->Database->Record['fullname'])), SWIFT_StaffActivityLog::ACTION_DELETE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
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| 276 | }
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| 277 |
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| 278 | // Begin Hook: staff_ticket_delete
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| 279 | unset($_hookCode);
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| 280 | ($_hookCode = SWIFT_Hook::Execute('staff_ticket_delete')) ? eval($_hookCode) : false;
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| 281 | // End Hook
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| 282 |
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| 283 | SWIFT_Ticket::DeleteList($_ticketIDList);
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| 284 |
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| 285 | SWIFT_TicketManager::RebuildCache();
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| 286 |
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| 287 | $this->Load->Index();
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| 288 |
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| 289 | return true;
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| 290 | }
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| 291 |
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| 292 | /**
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| 293 | * Trash the Tickets from Mass Action
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| 294 | *
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| 295 | * @author Varun Shoor
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| 296 | * @param mixed $_ticketIDList The Ticket ID List Container Array
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| 297 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
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| 298 | * @return bool "true" on Success, "false" otherwise
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| 299 | */
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| 300 | static public function TrashList($_ticketIDList, $_byPassCSRF = false)
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| 301 | {
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| 302 | $_SWIFT = SWIFT::GetInstance();
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| 303 |
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| 304 | // BEGIN CSRF HASH CHECK
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| 305 |
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| 306 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
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| 307 | {
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| 308 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
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| 309 |
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| 310 | return false;
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| 311 | }
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| 312 |
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| 313 | // END CSRF HASH CHECK
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| 314 |
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| 315 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
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| 316 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
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| 317 |
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| 318 | if ($_SWIFT->Staff->GetPermission('staff_tcantrashticket') == '0') {
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| 319 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
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| 320 |
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| 321 | return false;
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| 322 | }
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| 323 |
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| 324 | if (_is_array($_ticketIDList)) {
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| 325 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE ticketid IN (" .
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| 326 | BuildIN($_ticketIDList) . ")");
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| 327 | while ($_SWIFT->Database->NextRecord()) {
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| 328 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
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| 329 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
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| 330 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
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| 331 | }
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| 332 |
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| 333 | $_departmentTitle = $_ticketStatusTitle = '';
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| 334 | if (isset($_departmentCache[$_SWIFT->Database->Record['departmentid']])) {
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| 335 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT->Database->Record['departmentid']]['title']);
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| 336 | }
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| 337 |
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| 338 | if (isset($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']])) {
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| 339 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']]['title']);
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| 340 | }
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| 341 |
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| 342 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitytrashticket'),
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| 343 | htmlspecialchars($_SWIFT->Database->Record['subject']), htmlspecialchars($_departmentTitle),
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| 344 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT->Database->Record['fullname'])),
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| 345 | SWIFT_StaffActivityLog::ACTION_DELETE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
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| 346 | }
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| 347 |
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| 348 | SWIFT_Ticket::TrashList($_ticketIDList);
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| 349 | }
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| 350 |
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| 351 | SWIFT_TicketManager::RebuildCache();
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| 352 |
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| 353 | return true;
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| 354 | }
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| 355 |
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| 356 | /**
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| 357 | * Trash the Given Ticket ID
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| 358 | *
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| 359 | * @author Varun Shoor
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| 360 | * @param int $_ticketID The Ticket ID
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| 361 | * @param int $_departmentID (OPTIONAL) The Department ID
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| 362 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
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| 363 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
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| 364 | * @return bool "true" on Success, "false" otherwise
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| 365 | * @throws SWIFT_Exception If the Class is not Loaded
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| 366 | */
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| 367 | public function Trash($_ticketID, $_listType = false, $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1)
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| 368 | {
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| 369 | if (!$this->GetIsClassLoaded())
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| 370 | {
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| 371 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
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| 372 |
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| 373 | return false;
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| 374 | }
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| 375 |
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| 376 | self::TrashList(array($_ticketID), true);
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| 377 |
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| 378 | /*
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| 379 | * BUG FIX - Varun Shoor
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| 380 | *
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| 381 | * SWIFT-1562 Issue while moving a ticket to Trash
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| 382 | *
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| 383 | */
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| 384 | $this->Load->Index(0, $_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
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| 385 |
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| 386 | return true;
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| 387 | }
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| 388 |
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| 389 | /**
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| 390 | * Mark the Tickets as Spam from Mass Action
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| 391 | *
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| 392 | * @author Varun Shoor
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| 393 | * @param mixed $_ticketIDList The Ticket ID List Container Array
|
|---|
| 394 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
|
|---|
| 395 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 396 | */
|
|---|
| 397 | static public function SpamList($_ticketIDList, $_byPassCSRF = false)
|
|---|
| 398 | {
|
|---|
| 399 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 400 |
|
|---|
| 401 | // BEGIN CSRF HASH CHECK
|
|---|
| 402 |
|
|---|
| 403 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
|
|---|
| 404 | {
|
|---|
| 405 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
|
|---|
| 406 |
|
|---|
| 407 | return false;
|
|---|
| 408 | }
|
|---|
| 409 |
|
|---|
| 410 | // END CSRF HASH CHECK
|
|---|
| 411 |
|
|---|
| 412 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
|
|---|
| 413 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
|
|---|
| 414 |
|
|---|
| 415 | if ($_SWIFT->Staff->GetPermission('staff_tcanmarkasspam') == '0') {
|
|---|
| 416 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
|
|---|
| 417 |
|
|---|
| 418 | return false;
|
|---|
| 419 | }
|
|---|
| 420 |
|
|---|
| 421 | if (_is_array($_ticketIDList)) {
|
|---|
| 422 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE ticketid IN (" .
|
|---|
| 423 | BuildIN($_ticketIDList) . ")");
|
|---|
| 424 | while ($_SWIFT->Database->NextRecord()) {
|
|---|
| 425 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
|
|---|
| 426 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 427 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
|
|---|
| 428 | }
|
|---|
| 429 |
|
|---|
| 430 | $_departmentTitle = $_ticketStatusTitle = '';
|
|---|
| 431 | if (isset($_departmentCache[$_SWIFT->Database->Record['departmentid']])) {
|
|---|
| 432 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT->Database->Record['departmentid']]['title']);
|
|---|
| 433 | }
|
|---|
| 434 |
|
|---|
| 435 | if (isset($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']])) {
|
|---|
| 436 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']]['title']);
|
|---|
| 437 | }
|
|---|
| 438 |
|
|---|
| 439 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitymarkasspamticket'),
|
|---|
| 440 | htmlspecialchars($_SWIFT->Database->Record['subject']), htmlspecialchars($_departmentTitle),
|
|---|
| 441 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT->Database->Record['fullname'])),
|
|---|
| 442 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 443 | }
|
|---|
| 444 |
|
|---|
| 445 | SWIFT_Ticket::MarkAsSpamList($_ticketIDList);
|
|---|
| 446 | }
|
|---|
| 447 |
|
|---|
| 448 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 449 |
|
|---|
| 450 | return true;
|
|---|
| 451 | }
|
|---|
| 452 |
|
|---|
| 453 | /**
|
|---|
| 454 | * Mark as Spam the Given Ticket ID
|
|---|
| 455 | *
|
|---|
| 456 | * @author Varun Shoor
|
|---|
| 457 | * @param int $_ticketID The Ticket ID
|
|---|
| 458 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 459 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 460 | */
|
|---|
| 461 | public function Spam($_ticketID)
|
|---|
| 462 | {
|
|---|
| 463 | if (!$this->GetIsClassLoaded())
|
|---|
| 464 | {
|
|---|
| 465 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 466 |
|
|---|
| 467 | return false;
|
|---|
| 468 | }
|
|---|
| 469 |
|
|---|
| 470 | self::SpamList(array($_ticketID), true);
|
|---|
| 471 |
|
|---|
| 472 | $this->Load->Index();
|
|---|
| 473 |
|
|---|
| 474 | return true;
|
|---|
| 475 | }
|
|---|
| 476 |
|
|---|
| 477 | /**
|
|---|
| 478 | * Merge Tickets from Mass Action
|
|---|
| 479 | *
|
|---|
| 480 | * @author Varun Shoor
|
|---|
| 481 | * @param mixed $_ticketIDList The Ticket ID List Container Array
|
|---|
| 482 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
|
|---|
| 483 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 484 | */
|
|---|
| 485 | static public function MergeList($_ticketIDList, $_byPassCSRF = false)
|
|---|
| 486 | {
|
|---|
| 487 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 488 |
|
|---|
| 489 | // BEGIN CSRF HASH CHECK
|
|---|
| 490 |
|
|---|
| 491 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
|
|---|
| 492 | {
|
|---|
| 493 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
|
|---|
| 494 |
|
|---|
| 495 | return false;
|
|---|
| 496 | }
|
|---|
| 497 |
|
|---|
| 498 | // END CSRF HASH CHECK
|
|---|
| 499 |
|
|---|
| 500 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
|
|---|
| 501 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
|
|---|
| 502 |
|
|---|
| 503 | if ($_SWIFT->Staff->GetPermission('staff_tcanupateticket') == '0') {
|
|---|
| 504 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
|
|---|
| 505 |
|
|---|
| 506 | return false;
|
|---|
| 507 | }
|
|---|
| 508 |
|
|---|
| 509 | if (_is_array($_ticketIDList)) {
|
|---|
| 510 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE ticketid IN (" .
|
|---|
| 511 | BuildIN($_ticketIDList) . ")");
|
|---|
| 512 | while ($_SWIFT->Database->NextRecord()) {
|
|---|
| 513 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
|
|---|
| 514 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 515 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
|
|---|
| 516 | }
|
|---|
| 517 |
|
|---|
| 518 | $_departmentTitle = $_ticketStatusTitle = '';
|
|---|
| 519 | if (isset($_departmentCache[$_SWIFT->Database->Record['departmentid']])) {
|
|---|
| 520 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT->Database->Record['departmentid']]['title']);
|
|---|
| 521 | }
|
|---|
| 522 |
|
|---|
| 523 | if (isset($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']])) {
|
|---|
| 524 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']]['title']);
|
|---|
| 525 | }
|
|---|
| 526 |
|
|---|
| 527 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitymergeticket'),
|
|---|
| 528 | htmlspecialchars($_SWIFT->Database->Record['subject']), htmlspecialchars($_departmentTitle),
|
|---|
| 529 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT->Database->Record['fullname'])),
|
|---|
| 530 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 531 | }
|
|---|
| 532 |
|
|---|
| 533 | SWIFT_Ticket::Merge($_ticketIDList);
|
|---|
| 534 | }
|
|---|
| 535 |
|
|---|
| 536 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 537 |
|
|---|
| 538 | return true;
|
|---|
| 539 | }
|
|---|
| 540 |
|
|---|
| 541 | /**
|
|---|
| 542 | * Watch Tickets from Mass Action
|
|---|
| 543 | *
|
|---|
| 544 | * @author Varun Shoor
|
|---|
| 545 | * @param mixed $_ticketIDList The Ticket ID List Container Array
|
|---|
| 546 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
|
|---|
| 547 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 548 | */
|
|---|
| 549 | static public function WatchList($_ticketIDList, $_byPassCSRF = false)
|
|---|
| 550 | {
|
|---|
| 551 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 552 |
|
|---|
| 553 | // BEGIN CSRF HASH CHECK
|
|---|
| 554 |
|
|---|
| 555 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
|
|---|
| 556 | {
|
|---|
| 557 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
|
|---|
| 558 |
|
|---|
| 559 | return false;
|
|---|
| 560 | }
|
|---|
| 561 |
|
|---|
| 562 | // END CSRF HASH CHECK
|
|---|
| 563 |
|
|---|
| 564 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
|
|---|
| 565 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
|
|---|
| 566 |
|
|---|
| 567 | if ($_SWIFT->Staff->GetPermission('staff_tcanupateticket') == '0' || $_SWIFT->Staff->GetPermission('staff_tcanviewticket') == '0') {
|
|---|
| 568 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
|
|---|
| 569 |
|
|---|
| 570 | return false;
|
|---|
| 571 | }
|
|---|
| 572 |
|
|---|
| 573 | if (_is_array($_ticketIDList)) {
|
|---|
| 574 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE ticketid IN (" .
|
|---|
| 575 | BuildIN($_ticketIDList) . ")");
|
|---|
| 576 | while ($_SWIFT->Database->NextRecord()) {
|
|---|
| 577 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
|
|---|
| 578 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 579 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
|
|---|
| 580 | }
|
|---|
| 581 |
|
|---|
| 582 | $_departmentTitle = $_ticketStatusTitle = '';
|
|---|
| 583 | if (isset($_departmentCache[$_SWIFT->Database->Record['departmentid']])) {
|
|---|
| 584 | $_departmentTitle = htmlspecialchars($_departmentCache[$_SWIFT->Database->Record['departmentid']]['title']);
|
|---|
| 585 | }
|
|---|
| 586 |
|
|---|
| 587 | if (isset($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']])) {
|
|---|
| 588 | $_ticketStatusTitle = htmlspecialchars($_ticketStatusCache[$_SWIFT->Database->Record['ticketstatusid']]['title']);
|
|---|
| 589 | }
|
|---|
| 590 |
|
|---|
| 591 | SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitywatchticket'),
|
|---|
| 592 | htmlspecialchars($_SWIFT->Database->Record['subject']), htmlspecialchars($_departmentTitle),
|
|---|
| 593 | htmlspecialchars($_ticketStatusTitle), htmlspecialchars($_SWIFT->Database->Record['fullname'])),
|
|---|
| 594 | SWIFT_StaffActivityLog::ACTION_UPDATE, SWIFT_StaffActivityLog::SECTION_TICKETS, SWIFT_StaffActivityLog::INTERFACE_STAFF);
|
|---|
| 595 | }
|
|---|
| 596 |
|
|---|
| 597 | SWIFT_Ticket::Watch($_ticketIDList, $_SWIFT->Staff);
|
|---|
| 598 | }
|
|---|
| 599 |
|
|---|
| 600 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 601 |
|
|---|
| 602 | return true;
|
|---|
| 603 | }
|
|---|
| 604 |
|
|---|
| 605 | /**
|
|---|
| 606 | * Mass Reply to Tickets from Mass Action
|
|---|
| 607 | *
|
|---|
| 608 | * @author Varun Shoor
|
|---|
| 609 | * @param mixed $_ticketIDList The Ticket ID List Container Array
|
|---|
| 610 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
|
|---|
| 611 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 612 | */
|
|---|
| 613 | static public function MassReplyList($_ticketIDList, $_byPassCSRF = false)
|
|---|
| 614 | {
|
|---|
| 615 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 616 |
|
|---|
| 617 | // BEGIN CSRF HASH CHECK
|
|---|
| 618 |
|
|---|
| 619 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
|
|---|
| 620 | {
|
|---|
| 621 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
|
|---|
| 622 |
|
|---|
| 623 | return false;
|
|---|
| 624 | }
|
|---|
| 625 |
|
|---|
| 626 | // END CSRF HASH CHECK
|
|---|
| 627 |
|
|---|
| 628 | $_departmentCache = $_SWIFT->Cache->Get('departmentcache');
|
|---|
| 629 | $_ticketStatusCache = $_SWIFT->Cache->Get('statuscache');
|
|---|
| 630 |
|
|---|
| 631 | if ($_SWIFT->Staff->GetPermission('staff_tcanupateticket') == '0' || $_SWIFT->Staff->GetPermission('staff_tcanviewticket') == '0') {
|
|---|
| 632 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
|
|---|
| 633 |
|
|---|
| 634 | return false;
|
|---|
| 635 | }
|
|---|
| 636 |
|
|---|
| 637 | $_SWIFT->Language->Load('staff_ticketsmain');
|
|---|
| 638 | $_SWIFT->Language->Load('staff_ticketsmanage');
|
|---|
| 639 |
|
|---|
| 640 | SWIFT_Ticket::LoadLanguageTable();
|
|---|
| 641 |
|
|---|
| 642 | if (_is_array($_ticketIDList) && $_POST['replycontents'] != '') {
|
|---|
| 643 | foreach ($_ticketIDList as $_ticketID) {
|
|---|
| 644 | try {
|
|---|
| 645 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataID($_ticketID));
|
|---|
| 646 |
|
|---|
| 647 | if ($_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 648 | SWIFT_TicketPost::CreateStaff($_SWIFT_TicketObject, $_SWIFT->Staff, SWIFT_Ticket::CREATIONMODE_STAFFCP, $_POST['replycontents'], $_SWIFT_TicketObject->GetProperty('subject'),
|
|---|
| 649 | false, false);
|
|---|
| 650 |
|
|---|
| 651 | }
|
|---|
| 652 | } catch (SWIFT_Exception $_SWIFT_ExceptionObject) {
|
|---|
| 653 | }
|
|---|
| 654 | }
|
|---|
| 655 |
|
|---|
| 656 | SWIFT::Set('massreplyticketidlist', $_ticketIDList);
|
|---|
| 657 | }
|
|---|
| 658 |
|
|---|
| 659 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 660 |
|
|---|
| 661 | return true;
|
|---|
| 662 | }
|
|---|
| 663 |
|
|---|
| 664 | /**
|
|---|
| 665 | * Render the Mass Reply Dialog
|
|---|
| 666 | *
|
|---|
| 667 | * @author Varun Shoor
|
|---|
| 668 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 669 | */
|
|---|
| 670 | public function _MassReplyDialog()
|
|---|
| 671 | {
|
|---|
| 672 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 673 |
|
|---|
| 674 | if (!$this->GetIsClassLoaded())
|
|---|
| 675 | {
|
|---|
| 676 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 677 |
|
|---|
| 678 | return false;
|
|---|
| 679 | }
|
|---|
| 680 |
|
|---|
| 681 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('massreply'), self::MENU_ID, self::NAVIGATION_ID);
|
|---|
| 682 |
|
|---|
| 683 | if ($_SWIFT->Staff->GetPermission('staff_tcanupateticket') == '0' || $_SWIFT->Staff->GetPermission('staff_tcanviewticket') == '0')
|
|---|
| 684 | {
|
|---|
| 685 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 686 | } else {
|
|---|
| 687 | $this->View->RenderMassReply();
|
|---|
| 688 | }
|
|---|
| 689 |
|
|---|
| 690 | $this->UserInterface->Footer();
|
|---|
| 691 |
|
|---|
| 692 | return true;
|
|---|
| 693 | }
|
|---|
| 694 |
|
|---|
| 695 | /**
|
|---|
| 696 | * Mass Action Panel Action
|
|---|
| 697 | *
|
|---|
| 698 | * @author Varun Shoor
|
|---|
| 699 | * @param mixed $_ticketIDList The Ticket ID List Container Array
|
|---|
| 700 | * @param bool $_byPassCSRF Whether to bypass the CSRF check
|
|---|
| 701 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 702 | */
|
|---|
| 703 | static public function MassActionPanel($_ticketIDList, $_byPassCSRF = false)
|
|---|
| 704 | {
|
|---|
| 705 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 706 |
|
|---|
| 707 | // BEGIN CSRF HASH CHECK
|
|---|
| 708 |
|
|---|
| 709 | if (!$_byPassCSRF && !SWIFT_Session::CheckCSRFHash($_POST['csrfhash']))
|
|---|
| 710 | {
|
|---|
| 711 | SWIFT::Error($_SWIFT->Language->Get('titlecsrfhash'), $_SWIFT->Language->Get('msgcsrfhash'));
|
|---|
| 712 |
|
|---|
| 713 | return false;
|
|---|
| 714 | }
|
|---|
| 715 |
|
|---|
| 716 | // END CSRF HASH CHECK
|
|---|
| 717 |
|
|---|
| 718 |
|
|---|
| 719 | if ($_SWIFT->Staff->GetPermission('staff_tcanupateticket') == '0') {
|
|---|
| 720 | SWIFT::Error($_SWIFT->Language->Get('titlenoperm'), $_SWIFT->Language->Get('msgnoperm'));
|
|---|
| 721 |
|
|---|
| 722 | return false;
|
|---|
| 723 | }
|
|---|
| 724 |
|
|---|
| 725 | $_SWIFT_TicketViewPropertyManagerObject = new SWIFT_TicketViewPropertyManager();
|
|---|
| 726 |
|
|---|
| 727 | if (_is_array($_ticketIDList)) {
|
|---|
| 728 | $_finalTicketObjectContainer = array();
|
|---|
| 729 |
|
|---|
| 730 | $_SWIFT->Database->Query("SELECT * FROM " . TABLE_PREFIX . "tickets WHERE ticketid IN (" . BuildIN($_ticketIDList) . ")");
|
|---|
| 731 | while ($_SWIFT->Database->NextRecord()) {
|
|---|
| 732 | $_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataStore($_SWIFT->Database->Record));
|
|---|
| 733 | if (!$_SWIFT_TicketObject instanceof SWIFT_Ticket || !$_SWIFT_TicketObject->GetIsClassLoaded() || !$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 734 | continue;
|
|---|
| 735 | }
|
|---|
| 736 |
|
|---|
| 737 | $_finalTicketObjectContainer[] = $_SWIFT_TicketObject;
|
|---|
| 738 |
|
|---|
| 739 | /**
|
|---|
| 740 | * @todo Create the activity logs
|
|---|
| 741 | */
|
|---|
| 742 | // SWIFT_StaffActivityLog::AddToLog(sprintf($_SWIFT->Language->Get('activitydeleteusergroup'), htmlspecialchars($_SWIFT->Database->Record['title'])), SWIFT_StaffActivityLog::ACTION_DELETE, SWIFT_StaffActivityLog::SECTION_USERS, SWIFT_StaffActivityLog::INTERFACE_ADMIN);
|
|---|
| 743 | }
|
|---|
| 744 |
|
|---|
| 745 | if (count($_finalTicketObjectContainer))
|
|---|
| 746 | {
|
|---|
| 747 | $_finalTicketIDList = $_linkTicketIDList = array();
|
|---|
| 748 | foreach ($_finalTicketObjectContainer as $_key => $_SWIFT_TicketObject) {
|
|---|
| 749 | if (isset($_POST['departmentid']) && !empty($_POST['departmentid']) && $_POST['departmentid'] != '-1') {
|
|---|
| 750 | $_SWIFT_TicketObject->SetDepartment($_POST['departmentid']);
|
|---|
| 751 |
|
|---|
| 752 | $_SWIFT_TicketViewPropertyManagerObject->IncrementDepartment($_POST['departmentid']);
|
|---|
| 753 | }
|
|---|
| 754 |
|
|---|
| 755 | if (isset($_POST['staffid']) && $_POST['staffid'] != '-1') {
|
|---|
| 756 | $_SWIFT_TicketObject->SetOwner($_POST['staffid']);
|
|---|
| 757 |
|
|---|
| 758 | if ($_POST['staffid'] != '0') {
|
|---|
| 759 | $_SWIFT_TicketViewPropertyManagerObject->IncrementStaff($_POST['staffid']);
|
|---|
| 760 | }
|
|---|
| 761 | }
|
|---|
| 762 |
|
|---|
| 763 | if (isset($_POST['tickettypeid']) && !empty($_POST['tickettypeid']) && $_POST['tickettypeid'] != '-1') {
|
|---|
| 764 | $_SWIFT_TicketObject->SetType($_POST['tickettypeid']);
|
|---|
| 765 | $_SWIFT_TicketViewPropertyManagerObject->IncrementTicketType($_POST['tickettypeid']);
|
|---|
| 766 | }
|
|---|
| 767 |
|
|---|
| 768 | if (isset($_POST['ticketstatusid']) && !empty($_POST['ticketstatusid']) && $_POST['ticketstatusid'] != '-1') {
|
|---|
| 769 | $_SWIFT_TicketObject->SetStatus($_POST['ticketstatusid']);
|
|---|
| 770 | $_SWIFT_TicketViewPropertyManagerObject->IncrementTicketStatus($_POST['ticketstatusid']);
|
|---|
| 771 | }
|
|---|
| 772 |
|
|---|
| 773 | if (isset($_POST['ticketpriorityid']) && !empty($_POST['ticketpriorityid']) && $_POST['ticketpriorityid'] != '-1') {
|
|---|
| 774 | $_SWIFT_TicketObject->SetPriority($_POST['ticketpriorityid']);
|
|---|
| 775 | $_SWIFT_TicketViewPropertyManagerObject->IncrementTicketPriority($_POST['ticketpriorityid']);
|
|---|
| 776 | }
|
|---|
| 777 |
|
|---|
| 778 | if (isset($_POST['bayescategoryid']) && !empty($_POST['bayescategoryid']) && $_POST['bayescategoryid'] != '-1') {
|
|---|
| 779 | $_SWIFT_TicketObject->TrainBayes($_POST['bayescategoryid']);
|
|---|
| 780 | $_SWIFT_TicketViewPropertyManagerObject->IncrementBayesian($_POST['bayescategoryid']);
|
|---|
| 781 | }
|
|---|
| 782 |
|
|---|
| 783 | if (isset($_POST['ticketlinktypeid']) && !empty($_POST['ticketlinktypeid']) && $_POST['ticketlinktypeid'] != '-1') {
|
|---|
| 784 | // Link the tickets
|
|---|
| 785 |
|
|---|
| 786 | $_linkTicketIDList[] = $_SWIFT_TicketObject->GetTicketID();
|
|---|
| 787 |
|
|---|
| 788 | $_SWIFT_TicketObject->MarkAsLinked();
|
|---|
| 789 | }
|
|---|
| 790 |
|
|---|
| 791 | // Set Flag
|
|---|
| 792 | if (isset($_POST['ticketflagid']) && $_POST['ticketflagid'] != '-1') {
|
|---|
| 793 | $_SWIFT_TicketObject->SetFlag($_POST['ticketflagid']);
|
|---|
| 794 |
|
|---|
| 795 | if ($_POST['ticketflagid'] != '0') {
|
|---|
| 796 | $_SWIFT_TicketViewPropertyManagerObject->IncrementTicketFlag($_POST['ticketflagid']);
|
|---|
| 797 | }
|
|---|
| 798 | }
|
|---|
| 799 |
|
|---|
| 800 | // Add Tags
|
|---|
| 801 | if ($_SWIFT->Staff->GetPermission('staff_canupdatetags') != '0')
|
|---|
| 802 | {
|
|---|
| 803 | SWIFT_Tag::AddTags(SWIFT_TagLink::TYPE_TICKET, $_SWIFT_TicketObject->GetTicketID(), SWIFT_UserInterface::GetMultipleInputValues('addtags'), $_SWIFT->Staff->GetStaffID());
|
|---|
| 804 | }
|
|---|
| 805 |
|
|---|
| 806 | $_SWIFT_TicketObject->ProcessUpdatePool();
|
|---|
| 807 |
|
|---|
| 808 | $_finalTicketIDList[] = $_SWIFT_TicketObject->GetTicketID();
|
|---|
| 809 | }
|
|---|
| 810 |
|
|---|
| 811 | // Process Links
|
|---|
| 812 | if (count($_linkTicketIDList)) {
|
|---|
| 813 | SWIFT_TicketLinkChain::CreateChain($_POST['ticketlinktypeid'], $_linkTicketIDList);
|
|---|
| 814 | }
|
|---|
| 815 |
|
|---|
| 816 | // Remove Tags
|
|---|
| 817 | if ($_SWIFT->Staff->GetPermission('staff_canupdatetags') != '0')
|
|---|
| 818 | {
|
|---|
| 819 | SWIFT_Tag::RemoveTags(SWIFT_TagLink::TYPE_TICKET, $_finalTicketIDList, SWIFT_UserInterface::GetMultipleInputValues('removetags'), $_SWIFT->Staff->GetStaffID());
|
|---|
| 820 | }
|
|---|
| 821 | }
|
|---|
| 822 | }
|
|---|
| 823 |
|
|---|
| 824 | SWIFT_TicketManager::RebuildCache();
|
|---|
| 825 |
|
|---|
| 826 | return true;
|
|---|
| 827 | }
|
|---|
| 828 |
|
|---|
| 829 | /**
|
|---|
| 830 | * Displays the Ticket Grid
|
|---|
| 831 | *
|
|---|
| 832 | * @author Varun Shoor
|
|---|
| 833 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 834 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 835 | */
|
|---|
| 836 | public function Index($_searchStoreID = 0, $_listType = false, $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1)
|
|---|
| 837 | {
|
|---|
| 838 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 839 |
|
|---|
| 840 | if (!$this->GetIsClassLoaded())
|
|---|
| 841 | {
|
|---|
| 842 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 843 |
|
|---|
| 844 | return false;
|
|---|
| 845 | }
|
|---|
| 846 |
|
|---|
| 847 | if (!is_numeric($_searchStoreID)) {
|
|---|
| 848 | $_searchStoreID = 0;
|
|---|
| 849 | } else {
|
|---|
| 850 | $_searchStoreID = intval($_searchStoreID);
|
|---|
| 851 | }
|
|---|
| 852 |
|
|---|
| 853 | if ($_listType !== false) {
|
|---|
| 854 | $this->Redirect($_listType, $_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 855 |
|
|---|
| 856 | return true;
|
|---|
| 857 | }
|
|---|
| 858 |
|
|---|
| 859 | $this->_Render(-1, -1, -1, false, $_searchStoreID);
|
|---|
| 860 |
|
|---|
| 861 | return true;
|
|---|
| 862 | }
|
|---|
| 863 |
|
|---|
| 864 | /**
|
|---|
| 865 | * Filter & Display Results
|
|---|
| 866 | *
|
|---|
| 867 | * @author Varun Shoor
|
|---|
| 868 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 869 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 870 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 871 | * @param int $_searchStoreID (OPTIONAL) The Search Store ID
|
|---|
| 872 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 873 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 874 | */
|
|---|
| 875 | public function Filter($_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1, $_searchStoreID = 0) {
|
|---|
| 876 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 877 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 878 |
|
|---|
| 879 | return false;
|
|---|
| 880 | }
|
|---|
| 881 |
|
|---|
| 882 | if (!is_numeric($_departmentID)) {
|
|---|
| 883 | $_departmentID = -1;
|
|---|
| 884 | } else {
|
|---|
| 885 | $_departmentID = intval($_departmentID);
|
|---|
| 886 | }
|
|---|
| 887 | SWIFT::Set('tickettreedepartmentid', $_departmentID);
|
|---|
| 888 |
|
|---|
| 889 | if (!is_numeric($_ticketStatusID)) {
|
|---|
| 890 | $_ticketStatusID = -1;
|
|---|
| 891 | } else {
|
|---|
| 892 | $_ticketStatusID = intval($_ticketStatusID);
|
|---|
| 893 | }
|
|---|
| 894 | SWIFT::Set('tickettreestatusid', $_ticketStatusID);
|
|---|
| 895 |
|
|---|
| 896 | if (!is_numeric($_ticketTypeID)) {
|
|---|
| 897 | $_ticketTypeID = -1;
|
|---|
| 898 | } else {
|
|---|
| 899 | $_ticketTypeID = intval($_ticketTypeID);
|
|---|
| 900 | }
|
|---|
| 901 | SWIFT::Set('tickettreetypeid', $_ticketTypeID);
|
|---|
| 902 |
|
|---|
| 903 | // $this->UserInterfaceGrid->SetURLArguments('/' . $_departmentID . '/' . $_ticketStatusID . '/' . $_ticketTypeID);
|
|---|
| 904 |
|
|---|
| 905 | if (!is_numeric($_searchStoreID)) {
|
|---|
| 906 | $_searchStoreID = 0;
|
|---|
| 907 | } else {
|
|---|
| 908 | $_searchStoreID = intval($_searchStoreID);
|
|---|
| 909 | }
|
|---|
| 910 | $this->_Render($_departmentID, $_ticketStatusID, $_ticketTypeID, false, $_searchStoreID);
|
|---|
| 911 |
|
|---|
| 912 | return true;
|
|---|
| 913 | }
|
|---|
| 914 |
|
|---|
| 915 | /**
|
|---|
| 916 | * Display Assigned to Current Staff Tickets
|
|---|
| 917 | *
|
|---|
| 918 | * @author Varun Shoor
|
|---|
| 919 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 920 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 921 | */
|
|---|
| 922 | public function MyTickets($_searchStoreID = 0) {
|
|---|
| 923 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 924 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 925 |
|
|---|
| 926 | return false;
|
|---|
| 927 | }
|
|---|
| 928 |
|
|---|
| 929 | SWIFT::Set('tickettreelisttype', 'mytickets');
|
|---|
| 930 |
|
|---|
| 931 | if (!is_numeric($_searchStoreID)) {
|
|---|
| 932 | $_searchStoreID = 0;
|
|---|
| 933 | } else {
|
|---|
| 934 | $_searchStoreID = intval($_searchStoreID);
|
|---|
| 935 | }
|
|---|
| 936 | $this->_Render(-1, -1, -1, SWIFT_TicketViewRenderer::OWNER_MYTICKETS, $_searchStoreID);
|
|---|
| 937 |
|
|---|
| 938 | return true;
|
|---|
| 939 | }
|
|---|
| 940 |
|
|---|
| 941 | /**
|
|---|
| 942 | * Display Unassigned Tickets
|
|---|
| 943 | *
|
|---|
| 944 | * @author Varun Shoor
|
|---|
| 945 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 946 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 947 | */
|
|---|
| 948 | public function Unassigned($_searchStoreID = 0) {
|
|---|
| 949 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 950 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 951 |
|
|---|
| 952 | return false;
|
|---|
| 953 | }
|
|---|
| 954 |
|
|---|
| 955 | SWIFT::Set('tickettreelisttype', 'unassigned');
|
|---|
| 956 |
|
|---|
| 957 | if (!is_numeric($_searchStoreID)) {
|
|---|
| 958 | $_searchStoreID = 0;
|
|---|
| 959 | } else {
|
|---|
| 960 | $_searchStoreID = intval($_searchStoreID);
|
|---|
| 961 | }
|
|---|
| 962 | $this->_Render(-1, -1, -1, SWIFT_TicketViewRenderer::OWNER_UNASSIGNED, $_searchStoreID);
|
|---|
| 963 |
|
|---|
| 964 | return true;
|
|---|
| 965 | }
|
|---|
| 966 |
|
|---|
| 967 | /**
|
|---|
| 968 | * Redirect call to appropriate function
|
|---|
| 969 | *
|
|---|
| 970 | * @author Varun Shoor
|
|---|
| 971 | * @param string $_listType (OPTIONAL) The List Type
|
|---|
| 972 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 973 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 974 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 975 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 976 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 977 | */
|
|---|
| 978 | public function Redirect($_listType = 'inbox', $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1) {
|
|---|
| 979 | if (!$this->GetIsClassLoaded()) {
|
|---|
| 980 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 981 |
|
|---|
| 982 | return false;
|
|---|
| 983 | }
|
|---|
| 984 |
|
|---|
| 985 | if ($_departmentID == -1)
|
|---|
| 986 | {
|
|---|
| 987 | $_ticketStatusID = -1;
|
|---|
| 988 | $_ticketTypeID = -1;
|
|---|
| 989 | }
|
|---|
| 990 |
|
|---|
| 991 | if ($_listType == 'mytickets') {
|
|---|
| 992 | $this->MyTickets();
|
|---|
| 993 | } else if ($_listType == 'unassigned') {
|
|---|
| 994 | $this->Unassigned();
|
|---|
| 995 | } else {
|
|---|
| 996 | $this->Filter($_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 997 | }
|
|---|
| 998 |
|
|---|
| 999 | return true;
|
|---|
| 1000 | }
|
|---|
| 1001 |
|
|---|
| 1002 | /**
|
|---|
| 1003 | * Switch the View
|
|---|
| 1004 | *
|
|---|
| 1005 | * @author Varun Shoor
|
|---|
| 1006 | * @param int $_ticketViewID The Ticket View ID
|
|---|
| 1007 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1008 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1009 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1010 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1011 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1012 | */
|
|---|
| 1013 | public function View($_ticketViewID, $_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1) {
|
|---|
| 1014 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1015 |
|
|---|
| 1016 | if (!$this->GetIsClassLoaded())
|
|---|
| 1017 | {
|
|---|
| 1018 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1019 |
|
|---|
| 1020 | return false;
|
|---|
| 1021 | }
|
|---|
| 1022 |
|
|---|
| 1023 | $_ticketViewCache = $_SWIFT->Cache->Get('ticketviewcache');
|
|---|
| 1024 | if (!isset($_ticketViewCache[$_ticketViewID])) {
|
|---|
| 1025 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1026 | }
|
|---|
| 1027 |
|
|---|
| 1028 | $_SWIFT_TicketViewObject = new SWIFT_TicketView(new SWIFT_DataStore($_ticketViewCache[$_ticketViewID]));
|
|---|
| 1029 | if (!$_SWIFT_TicketViewObject instanceof SWIFT_TicketView || !$_SWIFT_TicketViewObject->GetIsClassLoaded() ||
|
|---|
| 1030 | !$_SWIFT_TicketViewObject->CanStaffView()) {
|
|---|
| 1031 | throw new SWIFT_Exception(SWIFT_INVALIDDATA);
|
|---|
| 1032 | }
|
|---|
| 1033 |
|
|---|
| 1034 | /**
|
|---|
| 1035 | * BUG FIX: Parminder Singh
|
|---|
| 1036 | *
|
|---|
| 1037 | * SWIFT-1198: Staff CP -> Manage Tickets -> Trash -> View: All Tickets - All Tickets = doesn't work
|
|---|
| 1038 | */
|
|---|
| 1039 | if (!is_numeric($_departmentID)) {
|
|---|
| 1040 | $_departmentID = -1;
|
|---|
| 1041 | } else {
|
|---|
| 1042 | $_departmentID = intval($_departmentID);
|
|---|
| 1043 | }
|
|---|
| 1044 |
|
|---|
| 1045 | SWIFT::Set('tickettreedepartmentid', $_departmentID);
|
|---|
| 1046 |
|
|---|
| 1047 | if (!is_numeric($_ticketStatusID)) {
|
|---|
| 1048 | $_ticketStatusID = -1;
|
|---|
| 1049 | } else {
|
|---|
| 1050 | $_ticketStatusID = intval($_ticketStatusID);
|
|---|
| 1051 | }
|
|---|
| 1052 |
|
|---|
| 1053 | SWIFT::Set('tickettreestatusid', $_ticketStatusID);
|
|---|
| 1054 |
|
|---|
| 1055 | SWIFT_TicketViewRenderer::ChangeView($_SWIFT_TicketViewObject);
|
|---|
| 1056 |
|
|---|
| 1057 | $this->_Render($_departmentID, $_ticketStatusID, $_ticketTypeID);
|
|---|
| 1058 |
|
|---|
| 1059 | return true;
|
|---|
| 1060 | }
|
|---|
| 1061 |
|
|---|
| 1062 | /**
|
|---|
| 1063 | * Load the search results
|
|---|
| 1064 | *
|
|---|
| 1065 | * @author Varun Shoor
|
|---|
| 1066 | * @param int $_searchStoreID The Search Store ID
|
|---|
| 1067 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1068 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1069 | */
|
|---|
| 1070 | public function Search($_searchStoreID)
|
|---|
| 1071 | {
|
|---|
| 1072 | if (!$this->GetIsClassLoaded())
|
|---|
| 1073 | {
|
|---|
| 1074 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1075 |
|
|---|
| 1076 | return false;
|
|---|
| 1077 | }
|
|---|
| 1078 |
|
|---|
| 1079 | $_finalSearchStoreID = -1;
|
|---|
| 1080 | if (is_numeric($_searchStoreID))
|
|---|
| 1081 | {
|
|---|
| 1082 | $_finalSearchStoreID = intval($_searchStoreID);
|
|---|
| 1083 | }
|
|---|
| 1084 |
|
|---|
| 1085 | $this->_Render(-1, -1, -1, false, $_finalSearchStoreID);
|
|---|
| 1086 |
|
|---|
| 1087 | return true;
|
|---|
| 1088 | }
|
|---|
| 1089 |
|
|---|
| 1090 | /**
|
|---|
| 1091 | * Render the grid
|
|---|
| 1092 | *
|
|---|
| 1093 | * @author Varun Shoor
|
|---|
| 1094 | * @param int $_departmentID (OPTIONAL) The Department ID
|
|---|
| 1095 | * @param int $_ticketStatusID (OPTIONAL) The Ticket Status ID
|
|---|
| 1096 | * @param int $_ticketTypeID (OPTIONAL) The Ticket Type ID
|
|---|
| 1097 | * @param constant $_ownerFilter (OPTIONAL) The Owner Filter
|
|---|
| 1098 | * @param int $_searchStoreID (OPTIONAL) The Search Store ID
|
|---|
| 1099 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1100 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1101 | */
|
|---|
| 1102 | protected function _Render($_departmentID = -1, $_ticketStatusID = -1, $_ticketTypeID = -1, $_ownerFilter = false, $_searchStoreID = 0) {
|
|---|
| 1103 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1104 |
|
|---|
| 1105 | if (!$this->GetIsClassLoaded())
|
|---|
| 1106 | {
|
|---|
| 1107 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1108 |
|
|---|
| 1109 | return false;
|
|---|
| 1110 | }
|
|---|
| 1111 |
|
|---|
| 1112 | if ($_SWIFT->Staff->GetPermission('staff_tcanviewtickets') == '0')
|
|---|
| 1113 | {
|
|---|
| 1114 | $this->UserInterface->Header($this->Language->Get('tickets') . ' > ' . $this->Language->Get('manage'), self::MENU_ID,
|
|---|
| 1115 | self::NAVIGATION_ID);
|
|---|
| 1116 | $this->UserInterface->DisplayError($this->Language->Get('titlenoperm'), $this->Language->Get('msgnoperm'));
|
|---|
| 1117 | } else {
|
|---|
| 1118 | $this->View->RenderGrid($_departmentID, $_ticketStatusID, $_ticketTypeID, $_ownerFilter, $_searchStoreID);
|
|---|
| 1119 | }
|
|---|
| 1120 |
|
|---|
| 1121 | $this->UserInterface->Footer();
|
|---|
| 1122 |
|
|---|
| 1123 | return true;
|
|---|
| 1124 | }
|
|---|
| 1125 |
|
|---|
| 1126 | /**
|
|---|
| 1127 | * Loads the Display Data
|
|---|
| 1128 | *
|
|---|
| 1129 | * @author Varun Shoor
|
|---|
| 1130 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1131 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1132 | */
|
|---|
| 1133 | public function _LoadDisplayData()
|
|---|
| 1134 | {
|
|---|
| 1135 | if (!$this->GetIsClassLoaded())
|
|---|
| 1136 | {
|
|---|
| 1137 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1138 |
|
|---|
| 1139 | return false;
|
|---|
| 1140 | }
|
|---|
| 1141 |
|
|---|
| 1142 | $_ticketListType = 'inbox';
|
|---|
| 1143 | $_ticketTreeDepartmentID = $_ticketTreeStatusID = $_ticketTreeTypeID = -1;
|
|---|
| 1144 |
|
|---|
| 1145 | if (SWIFT::Get('tickettreedepartmentid') !== false) {
|
|---|
| 1146 | $_ticketTreeDepartmentID = intval(SWIFT::Get('tickettreedepartmentid'));
|
|---|
| 1147 | }
|
|---|
| 1148 |
|
|---|
| 1149 | if (SWIFT::Get('tickettreestatusid')) {
|
|---|
| 1150 | $_ticketTreeStatusID = intval(SWIFT::Get('tickettreestatusid'));
|
|---|
| 1151 | }
|
|---|
| 1152 |
|
|---|
| 1153 | if (SWIFT::Get('tickettreetypeid')) {
|
|---|
| 1154 | $_ticketTreeTypeID = intval(SWIFT::Get('tickettreetypeid'));
|
|---|
| 1155 | }
|
|---|
| 1156 |
|
|---|
| 1157 | if (SWIFT::Get('tickettreelisttype')) {
|
|---|
| 1158 | $_ticketListType = SWIFT::Get('tickettreelisttype');
|
|---|
| 1159 | }
|
|---|
| 1160 |
|
|---|
| 1161 | $this->UserInterface->AddNavigationBox($this->Language->Get('quickfilter'), SWIFT_TicketViewRenderer::RenderTree($_ticketListType,
|
|---|
| 1162 | $_ticketTreeDepartmentID, $_ticketTreeStatusID, $_ticketTreeTypeID));
|
|---|
| 1163 | $this->Load->Library('Tag:TagCloud', array(SWIFT_TagLink::RetrieveCloudContainer(SWIFT_TagLink::TYPE_TICKET), false,
|
|---|
| 1164 | 'window.$gridirs.RunIRS(\'ticketmanagegrid\', \'tag:%s\');'));
|
|---|
| 1165 |
|
|---|
| 1166 | return true;
|
|---|
| 1167 | }
|
|---|
| 1168 |
|
|---|
| 1169 | /**
|
|---|
| 1170 | * Preview a Ticket Contents
|
|---|
| 1171 | *
|
|---|
| 1172 | * @author Varun Shoor
|
|---|
| 1173 | * @param int $_ticketID The Ticket ID
|
|---|
| 1174 | * @return bool "true" on Success, "false" otherwise
|
|---|
| 1175 | * @throws SWIFT_Exception If the Class is not Loaded
|
|---|
| 1176 | */
|
|---|
| 1177 | public function Preview($_ticketID)
|
|---|
| 1178 | {
|
|---|
| 1179 | $_SWIFT = SWIFT::GetInstance();
|
|---|
| 1180 |
|
|---|
| 1181 | if (!$this->GetIsClassLoaded())
|
|---|
| 1182 | {
|
|---|
| 1183 | throw new SWIFT_Exception(SWIFT_CLASSNOTLOADED);
|
|---|
| 1184 |
|
|---|
| 1185 | return false;
|
|---|
| 1186 | }
|
|---|
| 1187 |
|
|---|
| 1188 | $_SWIFT_TicketObject = SWIFT_Ticket::GetObjectOnID($_ticketID);
|
|---|
| 1189 | if (!$_SWIFT_TicketObject->CanAccess($_SWIFT->Staff)) {
|
|---|
| 1190 | throw new SWIFT_Exception('Access Denied to Ticket: ' . $_SWIFT_TicketObject->GetTicketDisplayID());
|
|---|
| 1191 | }
|
|---|
| 1192 |
|
|---|
| 1193 | echo $_SWIFT_TicketObject->GetLastPostContents();
|
|---|
| 1194 |
|
|---|
| 1195 | return true;
|
|---|
| 1196 | }
|
|---|
| 1197 | }
|
|---|
| 1198 | ?> |
|---|