Bug #162

"Account could not be created and account not found"

Added by Shaun Fisher about 12 years ago. Updated almost 12 years ago.

Status:Rejected Start date:22 Feb 2013
Priority:Normal Due date:
Assignee:- % Done:

0%
Category:-
Target version:-

Description

Hello,

Upon installing the module, reading forums and checking, double-checking and triple-checking my configuration it seems that this is an error which needs to be looked in to.

When a client tries to submit a ticket the error "Account could not be created and account not found" is given.

As per the suggestions in the forums, I have tried using http for the API instead of https, and the following line in my config exists:
$mblnCreateNewUserInKayakoWhenNotFound = True;

I'm running WHMCS 5.1.3 and Kayako Resolve 4.40.1079

Any assistance would be appreciated.

Thanks
S

History

#1
Updated by Fred Smith about 12 years ago

Exactly the same issue here - any chance of a quick reply before trial finishes!??
Fred

#2
Updated by Steven Craig about 12 years ago

  • Status changed from New to Rejected

This is not an issue, its fixed by a variable in the config file. See here:

http://order.heapsoftware.com/kb/index.php?task=article&article_id=2

#3
Updated by admin@4goodhosting.com almost 12 years ago

Still the same issue's here
-I've $mblnCreateNewUserInKayakoWhenNotFound = True; exists in the settings file and
-I don't have ssl on for the API URL so, by default it's set to "http"
-Which variable you meant in your last reply ?

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