Custom Notification Messages

Hi there,

You could use the ticket email ( the users email owning the ticket ) as the from address, e.g. in the notification where it sends the actual email, alter the from address like so

$_SWIFT_TicketObject = new SWIFT_Ticket(new SWIFT_DataID($this->Ticket->GetTicketID()));
$this->Mail->SetFromField($_SWIFT_TicketObject->GetProperty('email'), IIF, SWIFT::Get('companyname'), $_customFromName));

Gary

Hi Gary,
thank you for your quick reply.
Maybe it is a configuration issue, but even when I hardcode the FROM Address

$this->Mail->SetFromField("customer@somedomain.com", ""); //no email received (also not in Junk Email Folder)

I don´t receive a notification email!

but when I use the email of the Queue its working:

$this->Mail->SetFromField(Queie Email address", ""); //email received
OK

Stefan

That will be your SMTP email server refusing to accept the outbound email.

( Some servers don't like "sending" mail from an account not held by themselves ) Its called relaying and its how spammers work, so SMTP servers often don't let you do it.

You might need to configure your smtp server to allow it

Gary

Hi Gary,
You are right, I had to allow email relaying and now it´s working.
Thanks