Support #452
Doesn't work with 4.68
| Status: | New | Start date: | 04 Feb 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | - | % Done: | 0% |
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| Category: | - | |||
| Target version: | - |
Description
It seems it should be updated for 4.68 as it doesn't seem to work.
History
Updated by Gary Mcgrath about 10 years ago
Hi there,
As of Kayako 4.65, this mod was discontinued, as the ability to use variables to create custom messages is now available out of the box.
If you have 4.68, you can simply create your own custom message.
you can use these variables in 4.68:
$_subject
$_ticketid
$_ticketlink
$_fullname
$_email
$_phoneno
$_creator
$_department
$_owner
$_type
$_status
$_priority
$_slaplantitle
$_templategrouptitle
$_created
$_updated
$_userorganization
$_changedby
$_changes
$_content
$_duedate
$_resolutionduedate
Gary