Bug #481
Critical issue / bug which makes you be able to view customer's tickets...
| Status: | New | Start date: | 18 Sep 2015 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | - | % Done: | 0% |
|
| Category: | - | |||
| Target version: | - |
Description
I have only used this intergration script for 30 minutes or so, but I already found a serious bug / issue, which makes you able to view customer's (closed) tickets.
If you know the customer's emailaddress in Kayako (most of our clients use info@domainname.com) and you register an account in WHMCS with this emailadres, then you can view all of their (closed) support tickets.
We feel that this bug / issue is quite serious and therefor we are stopping using this integration script straight away. Until this has been solved (don't know how though).
Instead we will just forward our customer to our ticket support system (Kayako) by URL. For existing / registered customers on our support ticket system it doesn't matter, because they are already logged in, or there credentials are known anyways. Only new users / customers will have to register twice, but so be it. I rather promote client's safety, instead of this.
Regards