Support #60

Errors found under 'modules' folder

Added by Joe Tizon almost 13 years ago. Updated almost 13 years ago.

Status:Closed Start date:25 Apr 2012
Priority:Normal Due date:
Assignee:Brett Wilcox % Done:

100%

Category:-
Target version:-

Description

Hello

Can you help me?Im having trouble when I install the upload it to the location of my helpdesk where the key.php is located.
The error: [[http://screencast.com/t/3rFZYaAh]]

Can you provide me installation for wordpresss
Thank you.

History

Updated by Brett Wilcox almost 13 years ago

  • Status changed from New to In Progress
  • Priority changed from High to Normal

Hello Joe,

This should be simple to fix. What you are looking for is in the config file above the database information.

Change -
$system = 'change_me';
$version = 'change_me';

to

$system = 'wordpress';
$version = '26';

That should fix the error you are seeing.

Let me know if you have any questions.

Updated by Joe Tizon almost 13 years ago

Thank you Brett, really appreciate for the fast reply...
But I still got this errors [[http://screencast.com/t/LTPBUnAk]]
please take a look at my test here: [[http://helpdesk.localmarketinggenius.com/loginshare-4-1/test.php]]

Updated by Brett Wilcox almost 13 years ago

Joe Tizon wrote:

Thank you Brett, really appreciate for the fast reply... But I still got this errors [[http://screencast.com/t/LTPBUnAk]] please take a look at my test here: [[http://helpdesk.localmarketinggenius.com/loginshare-4-1/test.php]]

Paste it exactly like I had it.

$system = 'wordpress';
$version = '26';

It is for version 2.6 and higher.

Updated by Joe Tizon almost 13 years ago

Yes i have it now, but when I go over to test it , it shows error on mysql_fetch_array():
http://screencast.com/t/169s7MYY

Updated by Brett Wilcox almost 13 years ago

Joe Tizon wrote:

Yes i have it now, but when I go over to test it , it shows error on mysql_fetch_array(): http://screencast.com/t/169s7MYY

First, change your password. It flashes on the test page when there is an issue with the login.

Second, this is the part that is failing - $result = mysql_query("SELECT * FROM wp_users WHERE user_email='$username'");

What this line of code is doing is searching all users from the wp_users table where their email is whatever you entered.

It is saying that it can't do any lookups of the wp-users table (probably because it does not exist).

Can you verify that the database is properly pointed to your wordpress install and not your kayako install?

If that does not work, I will need to receive a database dump of your wordpress users table, or if you can give me access to your server long enough to look at how the database is setup, I can quickly fix this.

Updated by Brett Wilcox almost 13 years ago

  • Tracker changed from Bug to Support

Updated by Joe Tizon almost 13 years ago

Its now nowking , so is it possible to make ait an auto-login from my wordpress site to my helpdesk support center
since my wordpress site is a membership site...it it possible that they can automatically login to the support center when they click the link to the support center.

Thank you. Great Help. :)

Updated by Brett Wilcox almost 13 years ago

Joe Tizon wrote:

Its now nowking , so is it possible to make ait an auto-login from my wordpress site to my helpdesk support center since my wordpress site is a membership site...it it possible that they can automatically login to the support center when they click the link to the support center.

Thank you. Great Help. :)

Unfortunately, that is not possible with the tools Kayako has provided developers. Last time I asked, they said there were no plans to support this. It would theoretically be possible to do this on your own by figuring out how the session is done and coding it yourself, but it would be a pain.

Let me know if you have any more questions!

Updated by Brett Wilcox almost 13 years ago

  • Status changed from In Progress to Closed
  • % Done changed from 0 to 100

Updated by Joe Tizon almost 13 years ago

Ok thanks for the information, it helps me a lot.
But this auto-login is not impossible........
Yes it would be very hard to do-it but be possible, right?

Thank you so much.

Updated by Brett Wilcox almost 13 years ago

No, not impossible, but very difficult and time consuming to do. I have not seen anyone actually successful in creating one, and I know there have been several attempts.

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