Outlook Addin

We have released a first beta. Feel invited to test the beta and report us any issue.

• Not all languages available
• Links to Help and Website are not ready
• AutoResponder send twice (seems to be a bug in Kayako C# REST API)

Installation
Open http://update.matic-tec.de/kayakooutlookaddin/kayakooutlookaddin.application with the IE and install the addin.

• Outlook 2010, 2013
• .Net Framework 4 Client Profile

• Open an email (double-click an email in explorer view)
• Open tab "Kayako"
• Click on "Settings/Einstellungen"
• Enter Kayako API URL, e.g. https://support.mydomain.com/api/, API Key and Secret Key (look at your Kayako Admin Panel for these informations)
• Click "Safe/Speichern"
• Click "Create new ticket/Neues Ticket erstellen", select the proper values in the form (loading data can take a wile on first use) and click on "Create Ticket/Ticket erstellen"