Overview

Many customers send us support request directly via mail and we have to create them manually as ticket in our Kayako. Because it cost a lot of time, we develop an Outlook addin to create tickets out of support request via mail.

Features in Version 1.0
  • Create a ticket out of a mail
  • Multi-language (EN, DE, ES, FR, RU)
Roadmap for Version 2.0
  • Switching on Staff API to provide more security and respect permissions
  • Add Attachements when create new ticket
  • Add mail as reply to an existing ticket
  • Add Attachements to an existing ticket
  • More languages

Follow us on our Facebook fan page to be notified about new releases: https://www.facebook.com/pages/Matic-Tecde-IT-Service/152949768084133

Please ask for an offer for the use of the 'Kayako Outlook AddIns". See it as a small fee to support the development.

Project Information

Issue tracking

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Members

Administrator: Martin Mlinski

Latest news

Kayako Outlook Addin 1.0.1.8 (4 comments)
Added by Martin Mlinski over 3 years ago

Kayako Outlook Addin 1.0.1.5
A new bugfix release is available for download.
Added by Martin Mlinski almost 4 years ago

Kayako Outlook Addin 1.0.1.2
A new bugfix release is available for download.
Added by Martin Mlinski about 4 years ago

Test Kayako Outlook Addin 1.0.0.0 beta
Added by Martin Mlinski about 4 years ago

View all news