Outlook Addin

Many customers send us support request directly via mail and we have to create them manually as ticket in our Kayako. Because it cost a lot of time, we develop an Outlook addin to create tickets out of support request via mail.

• Create a ticket out of a mail
• Multi-language (EN, DE, ES, FR, RU)

• Switching on Staff API to provide more security and respect permissions
• Add Attachements when create new ticket
• Add mail as reply to an existing ticket
• Add Attachements to an existing ticket
• More languages

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Please ask for an offer for the use of the 'Kayako Outlook AddIns". See it as a small fee to support the development.