Social Intelligence Toolbar

Benefits of Adding Social Intelligence to Kayako

The ThinkCX toolbar instantly enhances Kayako with real-time social intelligence about your customers. By using this toolbar your customer service team will be able to see a 360 view of your customers.

• automatically finds social profiles for your customers
• alerts when a high value customer contacts your company for support (e.g., high social influencers, brand advocates, journalists, etc)
• provides a history of the customer's social media interactions with your company (to provide a seamless experience across channels) or competitors
• presents insights about the customer's company (for B2B customers)
• shows information about the customer's location (e.g., weather, quick facts, maps, news)

Pricing varies by team size and starts at $199 per month. To learn more about the solution, please check out the screenshots or visit us at http://www.thinkcx.com/customer-care.html.

If you have any questions, please contact us at info@thinkcx.com.