Benefits of Adding Social Intelligence to Kayako

The ThinkCX toolbar instantly enhances Kayako with real-time social intelligence about your customers. By using this toolbar your customer service team will be able to see a 360 view of your customers.

The following features are available in the toolbar (you select which to enable):
  • automatically finds social profiles for your customers
  • alerts when a high value customer contacts your company for support (e.g., high social influencers, brand advocates, journalists, etc)
  • provides a history of the customer's social media interactions with your company (to provide a seamless experience across channels) or competitors
  • presents insights about the customer's company (for B2B customers)
  • shows information about the customer's location (e.g., weather, quick facts, maps, news)

Pricing varies by team size and starts at $199 per month. To learn more about the solution, please check out the screenshots or visit us at http://www.thinkcx.com/customer-care.html.

If you have any questions, please contact us at .

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Administrator: Aaron Nielsen