Errors¶

These are some of the common errors

Error "Invalid data provided: 1"¶

Means something is causing the XML to become malformed. Generally a PHP error of some sort. The best option is to use Troubleshooting to help find the problem. You will probably want to enable KAYAKO_LDAP_LOG_OUTPUT

Error "Invalid data provided:5"¶

It could be a couple of things. The most common is that your trying to use the user ldap log and not the staff or vice versa. Make sure you have correctly setup the login per the Setup directions. Note that the staff url has ?type=staff at the end

If that is not the issue then see the Invalid data provided: 1 error above.

Error: "Invalid Data Provided - No Emails" or "User does not have a email address in AD"¶

Means that user's AD account does not have an email address, which is required for Kayako and AD integration