FAQ
Version 4 (Bryan Heath, 06/22/2012 10:19 am)
| 1 | 1 | h1. FAQ |
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| 2 | 1 | ||
| 3 | 2 | Bryan Heath | Some FAQs |
| 4 | 1 | ||
| 5 | 2 | Bryan Heath | h1. Can I have more than one domain or domain prefix |
| 6 | 1 | ||
| 7 | 2 | Bryan Heath | Yes. See [[Configure_Required|ldap_domain_info]] |
| 8 | 1 | ||
| 9 | 2 | Bryan Heath | h1. Can I change what gets mapped from AD to Kayako |
| 10 | 2 | Bryan Heath | |
| 11 | 1 | Yes, though this requires some PHP knowledge. |
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| 12 | 1 | ||
| 13 | 1 | In the /ldap/kayako_ldap.php file the __get is used to get attributes from the AD after they are preloaded in getUser or getStaff method. |
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| 14 | 1 | ||
| 15 | 1 | Then the displayUserXML or displayStaffXML method is what puts them together. This is where you can make those changes. |
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| 17 | 2 | Bryan Heath | h1. Can I import AD groups |
| 18 | 1 | ||
| 19 | 1 | Yes see [[Tools]] |
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| 20 | 3 | Bryan Heath | |
| 21 | 3 | Bryan Heath | h1. Error "Invalid data provided:5" |
| 22 | 3 | Bryan Heath | |
| 23 | 3 | Bryan Heath | Means something is causing the XML to become malformed. Generally a PHP error of some sort. The best option is to use [[Troubleshooting]] to help find the problem |
| 24 | 4 | Bryan Heath | |
| 25 | 4 | Bryan Heath | h1. Error: "Invalid Data Provided - No Emails" or "User does not have a email address in AD" |
| 26 | 4 | Bryan Heath | |
| 27 | 4 | Bryan Heath | Means that user's AD account does not have an email address, which is required for Kayako and AD integration |