FAQ¶

Some FAQs

Can I have more than one domain or domain prefix¶

Yes. See ldap_domain_info

Can I change what gets mapped from AD to Kayako¶

Yes, though this requires some PHP knowledge.

In the /ldap/kayako_ldap.php file the __get is used to get attributes from the AD after they are preloaded in getUser or getStaff method.

Then the displayUserXML or displayStaffXML method is what puts them together. This is where you can make those changes.

Can I import AD groups¶

Yes see Tools

Error "Invalid data provided:5"¶

Means something is causing the XML to become malformed. Generally a PHP error of some sort. The best option is to use Troubleshooting to help find the problem

Error: "Invalid Data Provided - No Emails" or "User does not have a email address in AD"¶

Means that user's AD account does not have an email address, which is required for Kayako and AD integration