FAQ
Version 6 (Bryan Heath, 06/27/2012 11:33 am)
| 1 | 1 | h1. FAQ |
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| 2 | 1 | ||
| 3 | 2 | Bryan Heath | Some FAQs |
| 4 | 1 | ||
| 5 | 2 | Bryan Heath | h1. Can I have more than one domain or domain prefix |
| 6 | 1 | ||
| 7 | 2 | Bryan Heath | Yes. See [[Configure_Required|ldap_domain_info]] |
| 8 | 1 | ||
| 9 | 2 | Bryan Heath | h1. Can I change what gets mapped from AD to Kayako |
| 10 | 2 | Bryan Heath | |
| 11 | 1 | Yes, though this requires some PHP knowledge. |
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| 12 | 1 | ||
| 13 | 1 | In the /ldap/kayako_ldap.php file the __get is used to get attributes from the AD after they are preloaded in getUser or getStaff method. |
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| 14 | 1 | ||
| 15 | 1 | Then the displayUserXML or displayStaffXML method is what puts them together. This is where you can make those changes. |
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| 16 | 1 | ||
| 17 | 2 | Bryan Heath | h1. Can I import AD groups |
| 18 | 1 | ||
| 19 | 1 | Yes see [[Tools]] |
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| 20 | 3 | Bryan Heath | |
| 21 | 5 | Bryan Heath | h1. Can I allow users to login locally as well |
| 22 | 5 | Bryan Heath | |
| 23 | 5 | Bryan Heath | I have not tested it, but see: |
| 24 | 5 | Bryan Heath | http://forums.kayako.com/threads/fall-back-to-kayako-credentals.29045/ |
| 25 | 5 | Bryan Heath | |
| 26 | 6 | Bryan Heath | h1. Error "Invalid data provided: 1" |
| 27 | 3 | Bryan Heath | |
| 28 | 1 | Means something is causing the XML to become malformed. Generally a PHP error of some sort. The best option is to use [[Troubleshooting]] to help find the problem |
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| 29 | 6 | Bryan Heath | |
| 30 | 6 | Bryan Heath | h1. Error "Invalid data provided:5" |
| 31 | 6 | Bryan Heath | |
| 32 | 6 | Bryan Heath | It could be a couple of things. The most common is that your trying to use the user ldap log and not the staff. Make sure you have correctly setup the staff login per the [[Setup]] directions. |
| 33 | 6 | Bryan Heath | |
| 34 | 6 | Bryan Heath | If that is not the issue then see the Invalid data provided: 1 error above. |
| 35 | 4 | Bryan Heath | |
| 36 | 4 | Bryan Heath | h1. Error: "Invalid Data Provided - No Emails" or "User does not have a email address in AD" |
| 37 | 4 | Bryan Heath | |
| 38 | 4 | Bryan Heath | Means that user's AD account does not have an email address, which is required for Kayako and AD integration |