Installation
Version 5 (Atul Atri, 08/22/2012 07:01 am)
| 1 | 2 | Atul Atri | h1. Installation |
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| 3 | 1 | 1. Download Basecamp App from http://forge.kayako.com/attachments/download/259/basecamp.zip. Unzip Basecamp.zip and put unzipped basecamp folder in Kayako_Fusion/__apps folder. |
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| 4 | 2 | Atul Atri | 2. Go to Admin Interface of your helpdesk and click on Apps link in left hand side menu. |
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| 6 | 2 | Atul Atri | !http://forge.kayako.com/attachments/download/267/Screen_Shot_2012-08-22_at_3.31.09_PM.png! |
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| 8 | 2 | Atul Atri | 3. Click on Basecamp app and install it. |
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| 10 | 2 | Atul Atri | !http://forge.kayako.com/attachments/download/268/Screen_Shot_2012-08-22_at_3.33.52_PM.png! |
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| 12 | 2 | Atul Atri | 4. Refresh page. You should see a link 'Bascamp' in main navigation bar. Go to Basecamp > Manage |
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| 14 | 2 | Atul Atri | !http://forge.kayako.com/attachments/download/269/Screen_Shot_2012-08-22_at_3.36.19_PM.png! |
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| 16 | 2 | Atul Atri | 5. Now you have to register an application on Basecamp. Goto https://integrate.37signals.com/apps/new to register basecamp application. While registering Basecamp Application, You should give Redirect URI as mentioned on Manage Form. |
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| 18 | 2 | Atul Atri | !http://forge.kayako.com/attachments/download/270/Screen_Shot_2012-08-22_at_3.46.59_PM.png! |
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| 20 | 2 | Atul Atri | 6. After registering application on basecamp, fill all the fields on manage form and click 'save' button. |
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| 22 | 2 | Atul Atri | !http://forge.kayako.com/attachments/download/271/Screen_Shot_2012-08-22_at_3.50.43_PM.png! |
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| 24 | 3 | Atul Atri | 7.On successful submit you should see a popup asking you integrate helpdesk with basecamp. Click 'Yes' to integrate it now. You may also integrate it later revisiting this Manage form again. |
| 25 | 2 | Atul Atri | 8. Click 'Yes'. A new window/tab would open asking you to log into your basecamp account. Next page would ask for permission to integrate your basecamp account with helpdesk. Click button "Yes, I'll allow access". |
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| 27 | 1 | !http://forge.kayako.com/attachments/download/272/Screen_Shot_2012-08-22_at_3.59.42_PM.png! |
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| 29 | 3 | Atul Atri | 9. If everything go fine, You should see final screen as following. |
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| 31 | 3 | Atul Atri | !http://forge.kayako.com/attachments/download/274/Screen_Shot_2012-08-22_at_4.54.22_PM.png! |
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| 33 | 4 | Atul Atri | h1. How to use? |
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| 35 | 4 | Atul Atri | 1. Once Basecamp App is successfully installed and configured (as mentioned in installation section), You will see a 'basecamp' button in ticket management section of staff interface. Click on this button to open a form to export ticket to basecamp as a Todo. |
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| 37 | 4 | Atul Atri | !http://forge.kayako.com/attachments/download/278/Screen_Shot_2012-08-22_at_5.13.06_PM.png! |
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| 39 | 4 | Atul Atri | 2. Once you have exported a ticket to basecamp as Todo, 'basecamp' button is changed to a drop-down menu. Using this drop-down you can |
| 40 | 4 | Atul Atri | a. View Todo with all comments |
| 41 | 4 | Atul Atri | b. Add further comments to Todo |
| 42 | 5 | Atul Atri | c. Delete Todo |
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| 44 | 1 | !http://forge.kayako.com/attachments/download/281/Screen_Shot_2012-08-22_at_5.19.40_PM.png! |
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| 46 | 5 | Atul Atri | 3. Play around. It's that simple. |