Attachments tab by Dewak

Ever tried to find an attachment on a long ticket? We know this can take a lot of time when you have dozens of posts and replies split into several pages, we created this modification to help you find those attachments with less effort and time.

The attachments tab provides a single place to find, download and delete all the attachments sent by the clients or staff users, it works as a standalone module reducing the footprint and dependency on Kayako upgrades. It is a completely free modification and we expect to see your contributions and improvements.

Find out what people are saying about the Attachments tab at the Kayako forums http://forums.kayako.com/threads/attachments-tab-module-by-dewak-sa.27695/

IMPORTANT NOTES:
- Only available for the download/self-hosted version of Kayako Resolve/Fusion
- Compatible with version 4.52.XXXX or newer

Installation instructions:

If you are upgrading from Kayako v4.40.XXXX or older please uninstall Attachments Tab first. Go to Admin CP->Apps->Attachments Tab->Uninstall, then delete folder "__modules/attachment_tab". If you have any questions please contact us.

1. Download "Attachments_tab_by_Dewak.zip" and unzip folder "attachment_tab".
2. Upload folder "/__apps/attachment_tab".
3. Log into the Admin CP, click on "Apps->Attachments Tab".
4. Click on the "Install" button and wait for the confirmation message.
5. The app is now installed. To see it on action log into the Staff CP and follow the next 3 steps.
6. Open a ticket with attachments (look for the paper clip icon) or create a new ticket and attach files.
7. Click on the Attachments tab.

Demo instructions:
- Go to our demo site at http://www.dewak.com/apps/products/demo/staff
- Login with admin/abc123
- Open a ticket with attachments (look for the paper clip icon) or create a new ticket and attach files.
- Click on the Attachments tab.