Wiki
Version 3 (Rajat Garg, 12/03/2012 08:14 am)
| 1 | 1 | h1. Kayako Module For Drupal |
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| 2 | 1 | ||
| 3 | 1 | h3. Requirements |
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| 4 | 1 | Drupal 7 – Basic installation will do. |
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| 5 | 1 | ||
| 6 | 1 | h3. Installation |
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| 7 | 1 | Copy the Kayako folder into modules (sites/all/modules or sites/default/modules depending on your preference) folder. |
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| 8 | 1 | ||
| 9 | 1 | Log in to Drupal admin panel |
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| 10 | 1 | ||
| 11 | 1 | Go to modules in admin panel; there enable Kayako from the list and save the configuration. |
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| 12 | 1 | ||
| 13 | 1 | !http://forge.kayako.com/screenshots/527! |
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| 14 | 1 | ||
| 15 | 1 | ||
| 16 | 1 | Go to 'Configuration', look for Kayako there. |
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| 17 | 1 | ||
| 18 | 1 | !http://forge.kayako.com/screenshots/528! |
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| 19 | 1 | ||
| 20 | 1 | In preferences put in your REST API credentials. |
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| 21 | 1 | ||
| 22 | 1 | !http://forge.kayako.com/screenshots/529! |
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| 23 | 1 | ||
| 24 | 1 | Save the changes. |
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| 25 | 1 | ||
| 26 | 1 | You can see the Kayako help desk link in navigation menu. |
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| 27 | 1 | ||
| 28 | 1 | !http://forge.kayako.com/attachments/367/4.png! |
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| 29 | 1 | ||
| 30 | 1 | ||
| 31 | 1 | h3. Usage |
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| 32 | 1 | ||
| 33 | 1 | Landing page will show option to create/view tickets. |
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| 34 | 1 | ||
| 35 | 1 | !http://forge.kayako.com/screenshots/530! |
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| 36 | 1 | ||
| 37 | 1 | To create ticket, click on create ticket option and select the department from the subsequent screen, Then click 'Next'. |
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| 38 | 1 | ||
| 39 | 1 | !http://forge.kayako.com/screenshots/531! |
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| 40 | 1 | ||
| 41 | 1 | Fill in the details to create ticket. Click on submit when you are done. |
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| 42 | 1 | ||
| 43 | 1 | !http://forge.kayako.com/screenshots/523! |
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| 44 | 1 | ||
| 45 | 1 | Success message should appear. |
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| 46 | 1 | ||
| 47 | 1 | !http://forge.kayako.com/screenshots/524! |
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| 48 | 1 | ||
| 49 | 1 | Clicking on View Ticket from landing page will present a department select form. |
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| 50 | 1 | ||
| 51 | 1 | !http://forge.kayako.com/attachments/363/9.png! |
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| 52 | 1 | ||
| 53 | 1 | Select department and click next to view the tickets created by you for that department. |
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| 54 | 1 | ||
| 55 | 1 | !http://forge.kayako.com/screenshots/525! |
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| 56 | 1 | ||
| 57 | 1 | You can click on Ticket Subject to go to individual ticket screen. |
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| 58 | 1 | ||
| 59 | 3 | Rajat Garg | !http://forge.kayako.com/screenshots/633! |
| 60 | 1 | ||
| 61 | 1 | You can update ticket/post reply from this screen. Click on Update when you are done. |
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| 62 | 1 | ||
| 63 | 2 | Rajat Garg | !http://forge.kayako.com/screenshots/626! |
| 64 | 1 | ||
| 65 | 1 | Success message should confirm. |
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| 66 | 1 | ||
| 67 | 1 | !http://forge.kayako.com/attachments/372/13.png! |