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Version 2 (Rajat Garg, 12/03/2012 08:10 am) → Version 3/4 (Rajat Garg, 12/03/2012 08:14 am)
h1. Kayako Module For Drupal
h3. Requirements
Drupal 7 – Basic installation will do.
h3. Installation
Copy the Kayako folder into modules (sites/all/modules or sites/default/modules depending on your preference) folder.
Log in to Drupal admin panel
Go to modules in admin panel; there enable Kayako from the list and save the configuration.
!http://forge.kayako.com/screenshots/527!
Go to 'Configuration', look for Kayako there.
!http://forge.kayako.com/screenshots/528!
In preferences put in your REST API credentials.
!http://forge.kayako.com/screenshots/529!
Save the changes.
You can see the Kayako help desk link in navigation menu.
!http://forge.kayako.com/attachments/367/4.png!
h3. Usage
Landing page will show option to create/view tickets.
!http://forge.kayako.com/screenshots/530!
To create ticket, click on create ticket option and select the department from the subsequent screen, Then click 'Next'.
!http://forge.kayako.com/screenshots/531!
Fill in the details to create ticket. Click on submit when you are done.
!http://forge.kayako.com/screenshots/523!
Success message should appear.
!http://forge.kayako.com/screenshots/524!
Clicking on View Ticket from landing page will present a department select form.
!http://forge.kayako.com/attachments/363/9.png!
Select department and click next to view the tickets created by you for that department.
!http://forge.kayako.com/screenshots/525!
You can click on Ticket Subject to go to individual ticket screen.
!http://forge.kayako.com/screenshots/633! !http://forge.kayako.com/attachments/370/11.png!
You can update ticket/post reply from this screen. Click on Update when you are done.
!http://forge.kayako.com/screenshots/626!
Success message should confirm.
!http://forge.kayako.com/attachments/372/13.png!