The HotKeys/Shortcuts module allows you to apply shortcut commands to the set of operations for view tickets processing and tickets listing screen. Specify shortcuts for the actions provided as per your individual preferences and enjoy your workflow speed. The extension includes predefined actions like 'Send Ticket', 'Next Ticket', 'Go to Reply Tab' etc. Workflow ones can also be configured for shortcuts. All you need is to create a workflow action and to apply a shortcut command to it. You may find it very useful.

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