Wiki
Version 10 (Rahul Bhattacharya, 11/20/2012 05:55 am)
| 1 | 1 | Installation |
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| 2 | 1 | ||
| 3 | 1 | 1. Download Kayako module for Joomla. |
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| 4 | 3 | Rahul Bhattacharya | |
| 5 | 1 | 2. Unzip mod_kayako.zip and put unzipped folder in Joomla/modules. |
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| 6 | 3 | Rahul Bhattacharya | |
| 7 | 1 | 3. Locate the new kayako module from Extensions->Discover and install it. |
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| 8 | 10 | Rahul Bhattacharya | |
| 9 | 10 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/429/Screen_Shot_2012-11-20_at_5.21.34_PM.png! |
| 10 | 3 | Rahul Bhattacharya | |
| 11 | 8 | Rahul Bhattacharya | 4. Open the Joomla Admin panel and go to Module Manager. (You can find the Module Manager under Extension) |
| 12 | 1 | ||
| 13 | 8 | Rahul Bhattacharya | 5. Click the New link. |
| 14 | 1 | ||
| 15 | 8 | Rahul Bhattacharya | 6. Select the mod_kayako module. |
| 16 | 8 | Rahul Bhattacharya | |
| 17 | 3 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/339/Screen_Shot_2012-10-30_at_2.24.44_PM.png! |
| 18 | 1 | ||
| 19 | 8 | Rahul Bhattacharya | 7. Fill all the fields in the basic options tab. |
| 20 | 3 | Rahul Bhattacharya | |
| 21 | 4 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/341/Screen_Shot_2012-10-30_at_5.30.10_PM.png! |
| 22 | 3 | Rahul Bhattacharya | |
| 23 | 8 | Rahul Bhattacharya | 8. Select the status as Published and Save it. |
| 24 | 3 | Rahul Bhattacharya | |
| 25 | 3 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/338/Screen_Shot_2012-10-30_at_2.24.59_PM.png! |
| 26 | 3 | Rahul Bhattacharya | |
| 27 | 3 | Rahul Bhattacharya | You have installed the Kayako module. |
| 28 | 5 | Rahul Bhattacharya | |
| 29 | 5 | Rahul Bhattacharya | Front UI block will look as follows : |
| 30 | 5 | Rahul Bhattacharya | |
| 31 | 7 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/347/Screen_Shot_2012-10-30_at_5.59.51_PM.png! |
| 32 | 5 | Rahul Bhattacharya | |
| 33 | 5 | Rahul Bhattacharya | To create a ticket, click on Create Ticket link : |
| 34 | 5 | Rahul Bhattacharya | |
| 35 | 5 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/344/Screen_Shot_2012-10-30_at_5.35.56_PM.png! |
| 36 | 5 | Rahul Bhattacharya | |
| 37 | 7 | Rahul Bhattacharya | To view tickets, click on Fetch Ticket link and select a department from the dropdown list. |
| 38 | 5 | Rahul Bhattacharya | |
| 39 | 5 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/345/Screen_Shot_2012-10-30_at_5.36.44_PM.png! |
| 40 | 5 | Rahul Bhattacharya | |
| 41 | 5 | Rahul Bhattacharya | To view a particular ticket, click on the Ticket Subject |
| 42 | 6 | Rahul Bhattacharya | |
| 43 | 6 | Rahul Bhattacharya | !http://forge.kayako.com/attachments/346/Screen_Shot_2012-10-30_at_5.37.21_PM.png! |