Wiki
Version 12 (Rahul Bhattacharya, 11/27/2012 04:29 am) → Version 13/18 (Rahul Bhattacharya, 11/27/2012 04:32 am)
Installation
1. Download kayako module for Joomla.
<pre>Obtain the module from [[http://forge.kayako.com/attachments/download/428/mod_kayako.zip]]</pre>
<pre>Download link: http://forge.kayako.com/attachments/download/428/mod_kayako.zip</pre>
2. Unzip mod_kayako.zip and put unzipped folder in Joomla/modules.
3. Locate the new kayako module from Extensions->Discover and install it.
!http://forge.kayako.com/attachments/429/Screen_Shot_2012-11-20_at_5.21.34_PM.png!
4. Open the Joomla Admin panel and go to Module Manager. (You can find the Module Manager under Extension)
5. Click the New link.
6. Select the mod_kayako module.
!http://forge.kayako.com/attachments/339/Screen_Shot_2012-10-30_at_2.24.44_PM.png!
7. Fill all the fields in the basic options tab.
!http://forge.kayako.com/attachments/341/Screen_Shot_2012-10-30_at_5.30.10_PM.png!
8. Select the status as Published and Save it.
!http://forge.kayako.com/attachments/338/Screen_Shot_2012-10-30_at_2.24.59_PM.png!
You have installed the kayako module.
Front UI block will look as follows :
!http://forge.kayako.com/attachments/347/Screen_Shot_2012-10-30_at_5.59.51_PM.png!
To create a ticket, click on Create Ticket link :
!http://forge.kayako.com/attachments/344/Screen_Shot_2012-10-30_at_5.35.56_PM.png!
To view tickets, click on Fetch Ticket link and select a department from the dropdown list.
!http://forge.kayako.com/attachments/345/Screen_Shot_2012-10-30_at_5.36.44_PM.png!
To view a particular ticket, click on the Ticket Subject
!http://forge.kayako.com/attachments/346/Screen_Shot_2012-10-30_at_5.37.21_PM.png!