Wiki
Version 16 (Rahul Bhattacharya, 11/30/2012 08:25 am) → Version 17/18 (Rahul Bhattacharya, 12/03/2012 05:37 am)
Installation
1. Download kayako module for Joomla.
<pre>Obtain the module from [[http://forge.kayako.com/attachments/download/428/mod_kayako.zip]]</pre>
2. Unzip mod_kayako.zip and put unzipped folder in Joomla/modules.
3. Locate the new kayako module from Extensions->Discover and install it.
!http://forge.kayako.com/screenshots/580! !http://forge.kayako.com/screenshots/486!
4. Open the Joomla Admin panel and go to Module Manager. (You can find the Module Manager under Extension)
5. Click the New link.
6. Select the mod_kayako module.
!http://forge.kayako.com/screenshots/535!
7. Fill all the fields in the basic options tab.
!http://forge.kayako.com/screenshots/488!
8. Select the status as Published and Save it.
!http://forge.kayako.com/screenshots/493!
You have installed the kayako module.
Front UI block will look as follows :
!http://forge.kayako.com/screenshots/494!
To create a ticket, click on Create Ticket link :
!http://forge.kayako.com/screenshots/533!
To view tickets, click on Fetch Ticket link and select a department from the dropdown list.
!http://forge.kayako.com/screenshots/497!
To view a particular ticket, click on the Ticket Subject
!http://forge.kayako.com/screenshots/581! !http://forge.kayako.com/screenshots/534!