Wiki
Version 5 (Rahul Bhattacharya, 10/30/2012 07:22 am) → Version 6/18 (Rahul Bhattacharya, 10/30/2012 07:25 am)
Installation
1. Download Kayako module for Joomla.
2. Unzip mod_kayako.zip and put unzipped folder in Joomla/modules.
3. Open the Joomla Admin panel and go to Module Manager. (You can find the Module Manager under Extension)
4. Click the New link.
5. Select the mod_kayako module.
!http://forge.kayako.com/attachments/339/Screen_Shot_2012-10-30_at_2.24.44_PM.png!
6. Fill all the fields in the basic options tab.
!http://forge.kayako.com/attachments/341/Screen_Shot_2012-10-30_at_5.30.10_PM.png!
7. Select the status as Published and Save it.
!http://forge.kayako.com/attachments/338/Screen_Shot_2012-10-30_at_2.24.59_PM.png!
You have installed the Kayako module.
Front UI block will look as follows :
!http://forge.kayako.com/attachments/343/Screen_Shot_2012-10-30_at_5.35.03_PM.png!
To create a ticket, click on Create Ticket link :
!http://forge.kayako.com/attachments/344/Screen_Shot_2012-10-30_at_5.35.56_PM.png!
To fetch tickets, click on Fetch Ticket link and select a department from the dropdown list.
!http://forge.kayako.com/attachments/345/Screen_Shot_2012-10-30_at_5.36.44_PM.png!
To view a particular ticket, click on the Ticket Subject
!http://forge.kayako.com/attachments/346/Screen_Shot_2012-10-30_at_5.37.21_PM.png!
*Note :* These functionality will only work if a user is logged in or else it will throw an exception