Wordpress

WordPress is a free and open-source content management system (CMS) based on PHP and MySQL.

Are you using WordPress for your content management system and Kayako for customer support? Do you want to make it easier for your support team to stay connected with your users?

If the answer to these questions is ‘Yes’, this integration app is just for you.

Allow your customers to write product reviews, ask questions, and submit feedback via your favorite blogging platform, while at the same time enabling your staff to respond to any product queries, issues, or customer feedback using your Kayako helpdesk.

The Kayako plugin for WordPress lets your team stay on top of conversations that take place in your blog. The ‘Submit a Ticket’ tab will allow your users to submit a support request, while the live chat button lets them initiate a conversation without having to register and login to your Kayako support center.

In addition, users can leave comments on your blog post that your staff can turn into Kayako Tickets seamlessly. The Kayako plugin makes it easy for you to show your users that they are being heard and that their feedback matters.

Features:

• Log into your WordPress account to see not only your dashboard, but also a Kayako Ticket Control Panel. One login, no hassle.
• Create, view, and update support tickets without having to leave the WordPress interface.
• Capture feedback from your users, by automatically converting comments into Kayako Tickets. From there you can easily escalate them to your product team and bring them in on the action.
• Make it dead simple for your users to start a conversation with your support team by enabling Live Chat on your WordPress site
• Track your WordPress visitors, convert them into your users, and help them with their support requests.

Supported versions:

The app can be used with either Kayako Download or the Kayako SaaS solutions.

Kayako version support: V4.64 and above (including latest release v4.72)
WordPress version support: 3.5 and above (including latest version 4.3)

Join us

If you need support, have a suggestion, find a defect, let us know by creating an issue on the project’s Gihub page:

https://github.com/kayako/wordpress-integration