Wordpress

Installation Steps :

1. Download kayako.zip file from Files folder.

2. Unzip it. Place the folder in Wordpress under wp-content/plugins/ folder.

3. Open the Wordpress Admin Panel. Click on the Plugins -> Installed Plugins . You will find the Kayako for Wordpress plugin there. Please activate the plugin.

!http://forge.kayako.com/attachments/380/plugin.PNG!

4. Click on Kayako Settings from submenu. Fill the kayako helpdesk API details accordingly. You can also set the labels for kayako ticket submission form which would further used to display on frontend using short code in Wordpress Posts.

!http://forge.kayako.com/attachments/416/kayako_settings.PNG!

5. Put the LiveChat Tag generator code in LiveChat tag settings. 

!http://forge.kayako.com/attachments/385/livechat_tag_settings.PNG!

6. You can convert comments to kayako tickets by choosing from comment list available in dropdown.

!http://forge.kayako.com/attachments/417/convert_comment_from_list.PNG!

7. You can also convert comment directly from the comment section of wordpress. 

By Clicking on 'Convert this comment to kayako ticket '

!http://forge.kayako.com/attachments/419/directly_from_comment_link.PNG!

9. Convert Comment directly from comment section link :

!http://forge.kayako.com/attachments/422/convert_comment_directly_from_link.PNG!

10. Our Kayako Ticket Submission form which would display in frontend of wordpress after adding the shortcode[kayako_helpdesk]

!http://forge.kayako.com/attachments/421/kayako_ticket_form.PNG!

11. The below window displays the kayako tickets in your wordpress panel.

!http://forge.kayako.com/attachments/389/kayako_view_tickets.PNG! 

13. You can also post a reply from wordpress panel by clicking on the specified ticket from list ticket view. You can also update the ticket status and ticket priority simultaneously.

You can also view all the replies already associated with that ticket.

!http://forge.kayako.com/attachments/423/post_reply.PNG!